# SL-Journey planner and tickets

> Official Stockholm public transport planner and mobile ticket purchasing app. (iPhone/iPad app by AB Storstockholms Lokaltrafik.)

- Source: https://appshunter.io/ios/app/sl-journey-planner-and-tickets/id918418291 (this page in markdown: same URL + `.md`)
- Developer: [AB Storstockholms Lokaltrafik](https://appshunter.io/developer/918418290)
- Category: Travel, Finance
- Price: Free
- Rating: 2.20/5 from 106 App Store ratings · 213 written reviews indexed
- Age rating: 4+
- Requires: iOS 18.0 · 50 MB
- Languages: American English, Swedish
- Released: 2014-10-22
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sl-journey-planner-and-tickets/id918418291/reviews.md

## What is SL?

This is the official app for public transport in Stockholm. Plan your trip, buy mobile tickets and get service updates.

A convenient way to buy tickets for public transport in Stockholm with SL and get live network service updates.
- Buy tickets and pay by card or Swish.
- Plan your journey with realtime information and buy a ticket for that journey.
- Check for service disruptions and view the next departure from a certain stop or station.
- Manage your tickets and get a receipt for your ticket directly to your email inbox.

The app will use GPS to find your position for trip searches from your location.

## Key features

- Trip planning with real-time information
- Mobile ticket purchasing
- Payment via card or Swish
- Service disruption alerts
- View next departures
- Manage tickets and receipts

## What do users think of SL?

Overall sentiment: mixed

**Pros**

- 👍 Intuitive and easy-to-use interface
- 🎫 Convenient ticket purchasing and QR code scanning
- 🗺️ Helpful route planning and journey search
- 💳 Works well with Apple Pay (after recent update)
- 🚀 Fast and responsive app performance
- 🌍 Great for tourists navigating Stockholm
- 💰 Group ticket discounts available
- 📱 Seamless integration with transit system

**Cons**

- 💳 Persistent payment processing failures
- 🚫 Doesn't accept international credit/debit cards
- ⚠️ Unreliable ticket delivery after payment
- 🐛 QR code scanning conflicts with Apple Pay NFC
- 📵 Requires latest iOS/Android version
- 🔄 Inconsistent app behavior and crashes
- ⏰ Inaccurate real-time transit information
- 🌐 Limited language support (mostly Swedish)
- 💸 High ticket prices and airport fees
- 🚌 Frequent service delays and cancellations
- 🔐 Tickets randomly disappear from app
- 📍 Cannot tap destination on map to select it
- 🎫 Limited group ticket options (max 72 hours)
- 👶 Doesn't clearly indicate free tickets for children under 12

**Commonly reported bugs**

- Payment fails with most credit/debit cards
- App crashes during journey search
- QR code scanner triggers Apple Pay instead of scanning
- Tickets not delivered after successful payment
- Purchased passes randomly disappear
- App freezes when entering destination
- Incorrect or missing bus/train times
- Tickets don't work at metro turnstiles
- App incompatible with older iOS versions
- Search journey feature returns 'Something went wrong' error
- Tickets activate immediately instead of on-demand
- Payment card selection becomes unclickable after adding card
- Map view doesn't load properly
- Duplicate charges for Arlanda passage
- App hangs during customer service contact
- iOS 18.2 breaks QR scan functionality
- Ticket list doesn't refresh after activation

**Most requested features**

- Apple Pay integration
- Apple Wallet support for tickets
- NFC-based ticket validation
- Ability to transfer tickets between devices without BankID
- Save favorite routes
- Real-time transit disruption alerts
- PayPal payment option
- Dark mode toggle
- Advance ticket purchase capability
- 7-day group ticket option
- Tap-to-select destination on map
- Combined ticket purchase for mixed groups (adults and children)
- Ticket history and confirmation emails
- Widget for quick access to tickets
- Live tracking of vehicles
- Better integration with payment providers for international cards

## Recent user reviews (10 of 213)

All indexed reviews: https://appshunter.io/ios/app/sl-journey-planner-and-tickets/id918418291/reviews.md

### 1/5 — Eigentlich unbrauchbar

*2026-06-07*

Kauf der Mehrtageskarten hat nie funktioniert. Fahrpläne unvollständig. Warnmeldungen zu Störungen und Ersatzverkehr nur auch schwedisch. Null Support. Ganz schlimm. Und das, wo in Schweden alles nur noch digital funktioniert.

### 5/5 — Einfach und gut

*2026-04-01*

Tut was es soll, einfache Ticketbuchung, Zahlung via ApplePay, gute Übersicht über Fahrpläne

**Developer response:** Hello!

Thank you so much for your review. We are happy that you are contempt with the app!

/Linus, SL Customer service

### 4/5 — App works ok.. needs wallet functionality

*2026-03-27, version 8.3.1*

The app works as expected and using the tickets on the trains and buses in Stockholm was very easy. It would be a very good thing if possible to copy one’s ticket to Apple wallet so that I don’t have to keep entering into the app. Many other service providers and airlines do this.

### 5/5 — Top

*2026-02-08*

Hat alles einwandfrei funktioniert

### 2/5 — Add Mobile wallet capabilities

*2026-01-22*

Not only can the physical card not be mirrored on the app. It also lacks wallet capabilities; in Paris you can have your subscription loaded on your phone and tap it on the gates without unlocking (also it isn’t tied to a debit card)

### 1/5 — Bad integration between the card and the app

*2025-11-30, version 8.2.8*

Why can I not generate an app ticket with my card ticket? I forgot my card at home and had to buy another ticket. With bankID this should be easily possible!

### 1/5 — Long Delays

*2025-09-01, version 8.2.4*

Very pricey and long delays

### 1/5 — Useless app

*2025-08-26*

You can not rely on this app to find the best way

### 1/5 — Schlimmer als DB

*2025-08-21*

Wer denkt die Deutsche Bahn wäre schon schlimm, erlebt in Stockholm ein Wunder. Noch nie habe ich ein so schlechtes Reiseerlebnis gehabt. Zugausfälle und Verspätungen gehören hier zur Tagesordnung. Dazukommen hohe Ticketpreise. Wer im Anschluss ein Boot oder Flug bekommen muss, sollte besser 2 Stunden vorher los. Die größte Frechheit bleibt aber die Flughafenpauschale, nur um an der Haltestelle „aussteigen“ zu dürfen.

### 5/5 — Self-Intuitive

*2025-08-18*

Had no problem figuring out how to get it to work. Makes getting around Stockholm a breeze. Appreciate a well thought out and responsive interface. Worked seamlessly with Apple Pay.

**Developer response:** Hi! Thanks for your feedback. We are happy to hear that you find our app easy to use and we will forward your review to the app team. /Fabian, SL Customer service

## Frequently asked questions about SL

### What does the SL Journey planner app do?

This is the official app for public transport in Stockholm. It allows you to plan your journeys, buy mobile tickets for your trips, and receive important service updates. You can get real-time travel information and view upcoming departures.

### How can I buy tickets through the app?

You can easily purchase mobile tickets for your planned journeys directly within the app. The app supports payment via credit/debit card or Swish, offering a convenient way to secure your travel.

### Is the app free to use?

Yes, the app itself is free to download and use. While the app is free, you will need to purchase tickets for your public transport journeys within the app.

### What information does the app provide about service disruptions?

The app provides live network service updates, including information on service disruptions. You can check for any issues affecting your travel and view the next departure times from specific stops or stations.

### Can I manage my purchased tickets?

Yes, you can manage your purchased tickets directly within the app. The app also provides a receipt for your ticket, which can be sent directly to your email inbox for your records.

## Version history (last 5 releases)

### 2026.6.10 — 2026-06-15

Big update!

New design, smarter navigation and a clearer overview.

- Faster access to the map with live vehicle positions
- App tickets and SL cards in one tab
- A faster, clearer and more intuitive experience

### 2026.6.8 — 2026-06-09

Big update!

New design, smarter navigation and a clearer overview.

- Faster access to the map with live vehicle positions
- App tickets and SL cards in one tab
- A faster, clearer and more intuitive experience

### 2026.6.1 — 2026-06-01

Big update!

New design, smarter navigation and a clearer overview.

- Faster access to the map with live vehicle positions
- App tickets and SL cards in one tab
- A faster, clearer and more intuitive experience

### 8.3.3 — 2026-04-14

Bug fixes and minor improvements

### 8.3.1 — 2026-02-10

Bug fixes and minor improvements

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*