# SL-Journey planner and tickets — user reviews > 214 indexed App Store user reviews of SL by AB Storstockholms Lokaltrafik, rated 2.20/5 from 106 ratings. - Source: https://appshunter.io/ios/app/sl-journey-planner-and-tickets/id918418291/reviews - App overview in markdown: https://appshunter.io/ios/app/sl-journey-planner-and-tickets/id918418291.md - Rating breakdown: 5★ 26 · 4★ 4 · 3★ 2 · 2★ 8 · 1★ 66 ## What do users think of SL? Overall sentiment: mixed **Pros** - 👍 Intuitive and easy-to-use interface - 🎫 Convenient ticket purchasing and QR code scanning - 🗺️ Helpful route planning and journey search - 💳 Works well with Apple Pay (after recent update) - 🚀 Fast and responsive app performance - 🌍 Great for tourists navigating Stockholm - 💰 Group ticket discounts available - 📱 Seamless integration with transit system **Cons** - 💳 Persistent payment processing failures - 🚫 Doesn't accept international credit/debit cards - ⚠️ Unreliable ticket delivery after payment - 🐛 QR code scanning conflicts with Apple Pay NFC - 📵 Requires latest iOS/Android version - 🔄 Inconsistent app behavior and crashes - ⏰ Inaccurate real-time transit information - 🌐 Limited language support (mostly Swedish) - 💸 High ticket prices and airport fees - 🚌 Frequent service delays and cancellations - 🔐 Tickets randomly disappear from app - 📍 Cannot tap destination on map to select it - 🎫 Limited group ticket options (max 72 hours) - 👶 Doesn't clearly indicate free tickets for children under 12 **Commonly reported bugs** - Payment fails with most credit/debit cards - App crashes during journey search - QR code scanner triggers Apple Pay instead of scanning - Tickets not delivered after successful payment - Purchased passes randomly disappear - App freezes when entering destination - Incorrect or missing bus/train times - Tickets don't work at metro turnstiles - App incompatible with older iOS versions - Search journey feature returns 'Something went wrong' error - Tickets activate immediately instead of on-demand - Payment card selection becomes unclickable after adding card - Map view doesn't load properly - Duplicate charges for Arlanda passage - App hangs during customer service contact - iOS 18.2 breaks QR scan functionality - Ticket list doesn't refresh after activation **Most requested features** - Apple Pay integration - Apple Wallet support for tickets - NFC-based ticket validation - Ability to transfer tickets between devices without BankID - Save favorite routes - Real-time transit disruption alerts - PayPal payment option - Dark mode toggle - Advance ticket purchase capability - 7-day group ticket option - Tap-to-select destination on map - Combined ticket purchase for mixed groups (adults and children) - Ticket history and confirmation emails - Widget for quick access to tickets - Live tracking of vehicles - Better integration with payment providers for international cards ## Newest reviews (11 of 214) ### 2/5 — Viele Mängel *2026-08-05* Die App hat viele Mängel und ist für eine Stadt wie Stockholm peinlich. Ticketkauf ist sehr umständlich. Natürlich will ich mein Ticket direkt auf mein Handy, brauche keine Versicherung und will es sofort aktivieren. Bei der Routensuche kommen ständig Fehlermeldungen, dass die Internetverbindung nicht funktioniert, obwohl sie da ist. Warum gibt es kein kostenloses Ticket für Kinder, damit sie durch die Sperren kommen? Stationen werden nicht gefunden, nach dem 3. Versuch aber doch, etc… ### 4/5 — App works ok.. needs wallet functionality *2026-03-27* The app works as expected and using the tickets on the trains and buses in Stockholm was very easy. It would be a very good thing if possible to copy one’s ticket to Apple wallet so that I don’t have to keep entering into the app. Many other service providers and airlines do this. **Developer response:** Hello! Thank you for your review. I am happy to hear that you found the app useful! I will forward your suggestion regarding Apple wallet functionality to the developers. /Linus, SL Customer service ### 2/5 — Add Mobile wallet capabilities *2026-01-22* Not only can the physical card not be mirrored on the app. It also lacks wallet capabilities; in Paris you can have your subscription loaded on your phone and tap it on the gates without unlocking (also it isn’t tied to a debit card) ### 3/5 — No group ticking for more than 72 hours *2025-08-10, version 8.2.2* Why is it not possible to buy 7-day tickets for groups? The list ends at 72 hours and you cannot buy 7-day tickets. ### 3/5 — Hat Verbesserungspotential *2025-07-27* Umständlich fand ich, das man beispielsweise nicht direkt ein Kombiticket für 2 Erwachsene und 1 (ermäßigtes) Kind kaufen konnte. Erst musste ich die beiden Erwachsenen Tickets kaufen und dann in der App auf die ermäßigten Fahrkarten wechseln (für Personen unter 20J) um noch ein Ticket für unseren Sohn zu kaufen. Das es besser geht zeigt die Västtrafik ToGo App für den ÖPNV in Göteborg **Developer response:** Hi! Thanks for the feedback. If you want to buy combinated tickets you have the section "group" under where you can directly choose the amount of tickets for respective price category (adult and discount). /Fabian, SL Customer service ### 4/5 — Sehr praktisch *2025-06-16* Hat uns Touristen in Stockholm sehr geholfen ### 4/5 — App funktioniert, aber nicht ideal *2025-04-16* Mit einer Mastercard ließ sich einfach ein 7-Tage-Ticket kaufen. Wenn man gelernt hat, das Smartphone direkt auf das Glas der Lesegeräte in Bussen oder Ubahn (T) zu legen, funktioniert es und erleichtert die Nutzung des ÖPNV in Stockholm. Die App wirkt nicht gerade elegant, zB bei der Routenplanung. Störungsmeldungen werden nach meinem Eindruck nur auf Schwedisch angezeigt. Auch nicht gut: bei der Routenplanung wird eine Liste möglicher Verbindungen angezeigt. Wenn man dann eine auswählt, erscheint eine Seite mit der Meldung, dass eine Karte wegen des Datenbedarfs nicht sofort geladen wird. Warum werden dann nicht erst mal die Details ohne Karte angezeigt? Das ist schlecht programmiert und sollte geändert werden. ### 1/5 — Dålig app *2025-02-04, version 8.1.4* Köpte en 7 dagars biljett men fick den aldrig 🧐😡 ### 1/5 — payment dont work *2025-01-08, version 8.1.2* no 24 or 72 hour tickets available ### 1/5 — Worst app ever used *2024-12-29, version 8.1.2* This is the worst app that I’ve ever used. It is the slowest app ever and no payment works. I would be embarrassed to have helped make this app in any way ### 3/5 — iOS 18.2 breaks QR scan *2024-12-16* Since the latest update I’m unable to scan the ticket QR code as Apple Pay gets triggered. I have to now let the station clerk let me through. **Developer response:** Hi David! Thanks for your feedback. If you easily trigger your Apple Pay we can recommend you to open up the SL app a bit before you enter the station so you can have the app ticket ready when scanning. /Fabian, SL Customer service ## Most critical reviews (10 lowest-rated) ### 1/5 — Eigentlich unbrauchbar *2026-06-07* Kauf der Mehrtageskarten hat nie funktioniert. Fahrpläne unvollständig. Warnmeldungen zu Störungen und Ersatzverkehr nur auch schwedisch. Null Support. Ganz schlimm. Und das, wo in Schweden alles nur noch digital funktioniert. ### 1/5 — Bad integration between the card and the app *2025-11-30, version 8.2.8* Why can I not generate an app ticket with my card ticket? I forgot my card at home and had to buy another ticket. With bankID this should be easily possible! ### 1/5 — Long Delays *2025-09-01, version 8.2.4* Very pricey and long delays ### 1/5 — Useless app *2025-08-26* You can not rely on this app to find the best way ### 1/5 — Schlimmer als DB *2025-08-21* Wer denkt die Deutsche Bahn wäre schon schlimm, erlebt in Stockholm ein Wunder. Noch nie habe ich ein so schlechtes Reiseerlebnis gehabt. Zugausfälle und Verspätungen gehören hier zur Tagesordnung. Dazukommen hohe Ticketpreise. Wer im Anschluss ein Boot oder Flug bekommen muss, sollte besser 2 Stunden vorher los. Die größte Frechheit bleibt aber die Flughafenpauschale, nur um an der Haltestelle „aussteigen“ zu dürfen. ### 1/5 — Purchased passes will randomly disappear *2025-07-31, version 8.2.2* Very annoying and frustrating ### 1/5 — cant buy tickets *2025-04-18, version 8.1.9* i cant buy tickets anymore. no payment method will work. ### 1/5 — Best app ever *2025-04-17* This is best app ever, all the payment functions perfectly not working and force you to buy a physical card. ### 1/5 — Worst Transit App Ever Used, Avoid at all cost *2025-04-17* Payment error for all payment methods all the time, force you pay extra to buy physical card. Even after you buy the card and load it on the app, it won’t work!!!!! ### 1/5 — This app is truly abysmal *2025-02-23, version 8.1.5* It won’t take a payment card. It either errors out right away, or it lets you enter your card information and then gives you an error. Swish doesn’t seem to be working any better. ## Most praised reviews (10 highest-rated) ### 5/5 — Einfach und gut *2026-04-01* Tut was es soll, einfache Ticketbuchung, Zahlung via ApplePay, gute Übersicht über Fahrpläne **Developer response:** Hello! Thank you so much for your review. We are happy that you are contempt with the app! /Linus, SL Customer service ### 5/5 — Top *2026-02-08* Hat alles einwandfrei funktioniert ### 5/5 — Self-Intuitive *2025-08-18* Had no problem figuring out how to get it to work. Makes getting around Stockholm a breeze. Appreciate a well thought out and responsive interface. Worked seamlessly with Apple Pay. **Developer response:** Hi! Thanks for your feedback. We are happy to hear that you find our app easy to use and we will forward your review to the app team. /Fabian, SL Customer service ### 5/5 — SL *2025-08-01* Works much better for travel within Stockholm than Google Maps. ### 5/5 — Alles geklappt *2025-07-14* Die App verfügt über einige sehr nützliche Funktionen ( Kauf der Tickets und QR Verwaltung / Fahrpläne/ Stadtplan von Stockholm). Mit Hilfe der Auswahl die Tickets selektiert und im Gruppentarif ( ab zwei Personen) 70 Kronen gespart . Ich würde nur mit Hilfe der App Stockholm erkunden **Developer response:** Hi! Thank you for the feedback. We are happy to hear that you find multiple function within our app useful while exploring Stockholm! I am forwarding your feedback to the team. /Fabian, SL Customer service ### 5/5 — Great resource *2025-07-01* Used this for 7 days whilst in Stockholm. Not sure how I would have managed my travels on a day to day basis without it. It would have been possible but way more complicated. No issues whatsoever, great app. **Developer response:** Hi! Thanks for the feedback. We are happy to have been of help while you were visiting Stockholm. We will forward this feedback to our responsible department and I also hope you had a good time during your visit here. /Fabian, SL Customer service ### 5/5 — Fantastic app *2025-06-29* Used the app for a week’s stay in Stockholm and bought a seven-day travel pass through it. The app lets you choose your start and finish locations, filter modes of transport, and input dates and times of travel. Then, clicking on the search results you can see a map of the route, how many stops, and travel time, etc. It also tells you which track you need on the tunnelbana and which station exit to use. Made travelling around Stockholm effortless and greatly enhanced our experience of this fabulous city. Highly recommend this app and the SL travel network. **Developer response:** Hi! Thanks for the feedback. We are happy to read about your experience with our app and in Stockholm. I will forward this feedback to our responsible department right away. /Fabian, SL Customer service ### 5/5 — Usata per tutto *2025-05-19, version 8.2.0* Ho fatto l’abbonamento settimanale e ho potuto usare tutti i treni,metro e tram di stoccolma Non capisco tutte queste recensioni negative ### 5/5 — Must have app in Stockholm *2025-04-27, version 8.1.9* SL app has recently added Apple Pay! A lot of small improvements over the years. From 3 stars to 5. ### 5/5 — So easy to use *2024-09-30, version 8.0.7* Our hotel recommended the App for getting around on our 4 day stay in Stockholm. Downloaded, bought app ticket- lots of options- scan QR code on a bus, boat , train or tram on the SL line. It’s that easy ! Ignore the negative reviews- I’m not very techy but it’s very user friendly . --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*