# Slab Happy Rewards — user reviews > 42 indexed App Store user reviews of Slab Happy Rewards by Marble Slab Franchising, LLC, rated 2.22/5 from 99 ratings. - Source: https://appshunter.io/ios/app/slab-happy-rewards/id1344800649/reviews - App overview in markdown: https://appshunter.io/ios/app/slab-happy-rewards/id1344800649.md - Rating breakdown: 5★ 26 · 4★ 3 · 3★ 2 · 2★ 4 · 1★ 64 ## Newest reviews (15 of 42) ### 1/5 — Can’t Even Use It *2021-04-27, version 5.1* I tried to sign up, and when I’m promoted to enter my information it keeps telling me “Verify Your Details”. I double-checked everything and it was correct. But can’t even get past that screen. Deleted in less than 5 minutes. ### 1/5 — Super disappointing *2021-01-18, version 5.1* What’s the point of having an account and accumulating rewards— when the cashier can never seem to “access them” when I’m in store?? Instead, they expire, I never get my rewards, & nobody replies to emails the employee tells you to send because he can’t redeem your rewards and “the best I can tell you is to find the email on the app and email them *shrug*” Hate it. Waste of space on my device. ### 1/5 — Zero *2020-06-26, version 4.3* If I could give it zero stars I would. The app won’t even load. ### 1/5 — Wrong pricing on items *2020-05-10, version 4.2* I made my order and than when I went to pick it up they said the app had the wrong prices and I had to pay over double what the app had quoted. I made a complaint through email and they never got back to me. Complete rip off. I would recommend Baskin Robbins instead of this company. ### 1/5 — refreshes randomly *2020-05-08, version 4.2* soooo frustrating!!! keeps glitching whenever i try to order and completely erasing everything .. do you want my business or not?? Ugh spend some corporate money and update this wreck of a system ### 1/5 — Migrating points doesn’t work *2020-01-07, version 4.1* I couldn’t move my deals or coupons from my old account even though it asked me for my info! “Email taken” well yeah ! ### 1/5 — Agreed, garbage *2019-12-27, version 4.1* Asks me to transfer points and when I enter my old information says my email is already taken. Well of course it is, it’s my old account that you said I could transfer. ### 1/5 — Cannot earn points for previous visit *2019-10-20, version 4.1* We downloaded the app and before we could notify the staff to earn credit for our purchase she had rung us up. She mentioned we could enter the barcode information after on the app but neither the barcode scan nor entering the barcode manually has worked. It is just a waste of time. ### 1/5 — Garbage *2019-08-24, version 4.0* This app is terrible. I have gone twice to Maggie moos and given them my phone number so I could get points. I have never received any points from both purchases. I tried putting the receipt code and it says invalid or something like that. This app is a waste. ### 1/5 — New app, lost points *2019-07-04, version 4.0* Nothing like earning rewards for years...all to be lost in an instant with migration to unannounced new app. “Migration” of old points works for nobody. ### 1/5 — What’s wrong with this app? *2019-06-21, version 4.0* It does not save my account information. It says I have a coupon but won’t show what it is. There are some major bugs that need to be fixed. ### 1/5 — Slow with no verification code *2019-05-31, version 4.0* The app never sends a verification code. ### 1/5 — Marble slab screw the customers out of points *2019-05-29, version 4.0* This app is just screw you out of points you done had with them ### 1/5 — Unsatisfied / Disappointed *2019-05-29, version 4.0* So I relieved a $5.00 off email for my birthday for May and it even showed the expiration date 5/25/19 which is also the day I went to the store to buy my family and I ice cream and the lady told me I couldn’t use it and that I need to download the new app. So even though I showed proof that I had it I couldn’t redeem it... So I tried downloading the app to switch over my points and never received a confirmation number to my phone. It’s been over a hour and still nothing. So I pretty much just lost my points and birthday rewards. I work for GAC so I know the lady could of been nice and taken off $5 I spend about $26. And also she should of been able to see my account on the computer. Plus I’m still getting Rewards and Messages from the old app that I’m supposedly not allowed to use in store. ### 1/5 — Terrible app! Cannot migrate my old points. *2019-05-28, version 4.0* Went in to store and gave them my number. Cashier told me to delete the app and download the new one. I did so after paying and not getting points for the purchase. I tried to migrate but my 6 digit code was never sent. I hit the resend button several more times and still nothing. I was 3 points away from my reward and now I have lost them all. I don’t understand how an app is released with it being completely broken. Goodbye marble slab and hello Baskin Robbins. Telling all my friends and family too. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2024-06-12* Not able to “migrate” my points, I receive an error message about my phone number. I tried to reset my password to see if that would help, but I never received an email with reset instructions. My in-store experience was as terrible as my app experience. May be done with Marble Slabs for good. ### 1/5 — Useless *2023-09-09* This app is useless. The times I’ve tried to redeem points in stores the app won’t work. Can’t even place an order online either. When I click checkout it takes me back to the order menu. Worst app ever! ### 1/5 — Unsatisfied *2023-08-02* I am a current rewards member attempting to login to the app and I have gone through the entire process (which was confusing and time consuming) just to get this error message, “phone has already been taken”. Yes, it’s already been taken because I’m a current member…. ### 1/5 — “Online ordering not available” *2023-01-21, version 5.1* What’s the point of having an app if it is literally unusable?!? Online ordering is unavailable. My rewards points can’t be used on the app- I must “show them to a cashier.” Why the heck does the app even exist if you can’t use it for anything. And then, your rewards expire because you can’t use them. Don’t waste your time hitting the download button. ### 1/5 — Waiting…. *2022-05-22, version 5.1* App won’t even open. ### 1/5 — App never allows you to place orders *2021-08-24, version 5.1* The website works but whenever you use the app, it always says “something went wrong. Contact store” ### 1/5 — Worst app *2021-07-26, version 5.1* This app doesn’t allow you the option to scan receipts even though it says you can and the receipt says you can scan it. There’s also no option to enter in the reward code or the bar code to get the points. This is the worst loyalty app I’ve ever used. Totally defies reason. ### 1/5 — Useless *2021-06-05, version 5.1* This app is completely useless. I tried ordering with it and the price’s doesn’t come out. It shows everything at $0.00 so of course it doesn’t let me check out. I deleted the app. ### 1/5 — Broken *2021-05-30, version 5.1* App won’t even open anymore ### 1/5 — App isn’t working *2021-05-14, version 5.1* I downloaded the app and it lets me get to the title page then the screen goes white. I’ve uninstalled and reinstalled the app numerous times but it never works. I guess it’s a bug within the software and you all need to fix it ## Most praised reviews (7 highest-rated) ### 5/5 — LOVE THIS PLACE *2021-04-04, version 5.1* I love everything about this app and place!! Totally recommend their ice cream so good! Good service too! ### 5/5 — Reward *2020-12-17, version 5.1* I enjoy the rewards! Especially for my birthday. The only con was the reward earned for referring a friend. The reward was cut in half. ### 5/5 — Awesome *2019-06-27, version 4.0* At first I had issues with migrating my old points. I reached out to customer service and they responded within a day. I recommend anyone struggling with migrating to follow these steps. I did and it worked. I also don’t have any issues with getting points at my store. Launch the Marble Slab app. (I deleted the app then reinstalled it) After the tutorial screens, Tap on "New here/Slab happy rewards already migrated" button. Then tap on LOGIN. Enter the email address and associated password. This will send you a One Time Password to your phone number and tap on "Proceed". ### 5/5 — New and Improved! *2019-03-17, version 4.0* I followed the instructions to migrate my points except that I did not delete the old app first. All points transferred with no problems. The new app is much more user-friendly and functional than the old app. ### 2/5 — No place to enter receipts *2022-05-01, version 5.1* Uh, where am I supposed to scan my receipt or enter the code to get points? And why doesn’t my location show up as a valid blue cone? ### 2/5 — Way too many notifications *2020-02-18, version 4.1* Every day I get more notifications than all of my other apps combined. I kid you not, this morning I got a notification that said something to the effect of “hey just making sure you haven’t forgotten us!” I do not interact with this app a lot, only when I go for ice cream. I do not need 27 notifications in 3 days. Very clingy. ### 2/5 — Can not migrate old account *2019-05-24, version 4.0* I never got a tex message when trying to migrate, tried several times, end hit the resend link --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*