# SleepCharge — user reviews > 39 indexed App Store user reviews of SleepCharge by KOEO, rated 2.70/5 from 86 ratings. - Source: https://appshunter.io/ios/app/sleepcharge/id1506854123/reviews - App overview in markdown: https://appshunter.io/ios/app/sleepcharge/id1506854123.md - Rating breakdown: 5★ 29 · 4★ 3 · 3★ 3 · 2★ 12 · 1★ 39 ## Newest reviews (10 of 39) ### 2/5 — Fixes Needed. *2025-02-18* The app doesn't allow me to sign in with Face ID although I have it set up. Each time I log in it makes me manually sign in each and every single time. Also when sending a message via the app to the sleep charge care team, it does help correct any errors in the messages it just makes it look like I'm typing gibberish if I don't catch my mistake. These two things are included in almost all apps now days, so why not this one? **Developer response:** Hi WESTIA! We appreciate your feedback about the app experience. We have escalates this concern to our product team. Thank you! ### 2/5 — Logs out *2024-11-15, version 99.13.0* It logs me out every time. It didn’t do this before the update. Please fix this. ### 5/5 — Awesome! *2024-08-20* Great app. Provides so much information. I love checking to see how much restful sleep I get each night. Can leave messages for staff who respond very quickly. ### 3/5 — Downshift *2024-06-22* I like using the Downshift audio tracks to help me fall asleep but with recent app updates instead of stopping after a track has completed (so I can drift off to sleep) the app decides to play the next track which is really unhelpful as I have to unlock my phone to pause the audio ### 2/5 — Why won’t it stop?! *2024-06-21, version 95.7.0* Please restore single-play Downshift audio. This was best part of the app, and it’s rendered useless by the new looping quality that’s **keeping me awake** 😩 ### 5/5 — Logical flow works for my needs *2023-10-19* Simple and easy to use. ### 2/5 — Rbrewer *2023-09-23, version 81.3.0* App won’t download after 6 tries. ### 1/5 — It’s a trap. *2023-09-16, version 81.3.0* No matter what you answer on the review they say you need a consultation. ### 1/5 — Worst app ever *2023-09-13* Doesn’t save your email and password and you have to re-enter it. Forgot password process is not user friendly. Has a chat, but nobody monitors it for days. ### 2/5 — Can’t log in on App, only on website *2023-08-05, version 79.1.0* My login credentials worked the first day I set up my account and I even could use the app; but right now, they suddenly aren’t working anymore for the app (Error message: “Invalid username/password”), so I can’t even log in the app to comment more on its features for this review. After trying several times, I was about to click on Forgot Password, but before doing so, I quickly tried the same credentials (exact password) on my LAPTOP (via a web browser, on SleepCharge.com) and it logs me in perfectly fine on my laptop web browser. So, my credentials are clearly valid; the app needs work to resolve this login issue so it can be useable by the clients. From the limited time I was logged in that first day, it seemed nice. ## Most critical reviews (10 lowest-rated) ### 1/5 — Joke program *2025-12-15* This is offered through work for free. I have bad insomnia that requires medication. They refuse to prescribe anything. All they do is tell you to “eat right, exercise, and no phone before bed” things I already do. This is just a waste of time. **Developer response:** Hi JWayne0847, Our Somryst Insomnia Treatment Program is an evidence-based program that has been shown to be effective if followed consistently. It is tailored to each individual's needs based on their responses to the questions provided but it does also go over the most common contributing factors to Insomnia symptoms. Due to the telemedicine component of our program, our medical staff is required to follow strict guidelines about what they can and cannot legally prescribe to our patients. Please call your care team or email customerservice@noxhealth.com so that we may schedule a follow up with one of our physicians and talk further about your options. ### 1/5 — Server error *2025-12-01* I have not been able to access data for quite some time now. Keep getting server error. I have updated app and it still doesn’t work. Please fix this **Developer response:** Hi TinaC$! We sincerely apologize for the technical issue you experienced with the app and web browser. We have since addressed this problem with our engineering team. If you encounter this issue in the future, please call our care team or email us at customerservice@noxhealth.com so we can get the issue resolved as quickly as possible. ### 1/5 — Unable to access since update *2025-11-11* Continually getting server error messages since the most recent update. Unable to access information needed for my DOT recertification physical. I tried going to the website through my browser, but keeps taking me to the app. **Developer response:** Hi M_Hood! We sincerely apologize for the technical issue you experienced with the app and web browser. We have since addressed this problem with our engineering team. If you encounter this issue in the future, please call our care team or email us at customerservice@noxhealth.com so we can get the issue resolved as quickly as possible. ### 1/5 — Login *2025-07-21, version 110.4.0* If I am required to login everytime I open the app, please have a way to remember my login information. Very annoying. ### 1/5 — Avoid signing up for SleepCharge *2025-02-25* Things were ok when I started with SleepCharge summer of 2024. Now, February 2025, service is plain terrible. Why have a messaging option on the app if no one answers messages on a timely manner? Also, why don’t you send supplies without us having to remind you to send them? Do your job! Do what your plan promises to do. Provide supplies quarterly. That’s the agreement. Phone calls are not answered and the reps are always clueless and provide no help. Placed an order for supplies on a Friday afternoon and its end of day on Tuesday and supplies have not even been shipped yet and then when they’re shipped it takes another 7 more business days to be delivered. Please get out of this kind of business, you have no desire to provide a good service. Not renewing for sure. **Developer response:** Hi Texanbychoice! Our messaging in the app is not an instant chat feature. Our team has 24 business hours to respond. It is more like a text option. We do have to speak with you to order supplies so that we have an opportunity to check in on how treatment is going but also confirm what items are needed and the correct address to send them to. We’re sorry to hear you had a frustrating experience with the SleepCharge program. This does not align with our high standards for sleep apnea treatment and care, and we would like to get in touch so we can address your concerns. Please share your contact information with us at customerservice@noxhealth.com. ### 1/5 — Don’t recommend *2024-12-22, version 100.4.0* This app is terrible, password reset doesn’t work. Difficult to use and understand. It ads no value, just a scam taking advantage of clients ### 1/5 — Feels like a Scam *2024-11-17* “When you're a hammer, everything looks like a nail”. I’ve done in clinic sleep study before and since I didn’t get any sleep but somehow reported I had sleep apnea. So I signed up for and completed their home test (which seemed based on shaky science at best) reporting that I have ‘severe’ sleep apnea. So I paid $$$$ to join their treatment. They were quick to take my money, but the therapy has been a course of incredible frustration and disappointment. Slow to respond and ship trial mask (waited 2 weeks to review last one as it never shipped from their warehouse until I call 2 more times requesting update), each one has gotten worse (fits poorly or has some defect or introduces new issues). My conclusion is that for sleep apnea (which I doubt I even have), telehealth is probably the worse approach. Needs hands on, in person treatment otherwise you send countless weeks trial and error (mostly error) and becomes an exercise in futility and frustration. ### 1/5 — Tyrants *2024-05-21* The worst company i have ever dealt with. They actually contact my employer and try to intimidate me to buy supplies that I don’t need. I ACTUALLY GOT CALLED INTO THE OFFICE for not sharing information about my “bed partners”!!!???? I wish I could give less than one star! ### 1/5 — App doesn’t work *2024-05-14, version 94.0.0* I keep getting messages to log in and take a survey in the app but the app constantly tells me I’m not connected to to internet. ### 1/5 — Wont open- tried updating *2024-03-27* Tried sleep survey 3x - won’t save then Says ‘no internet connection’ repeatedly when everything else outside this app works fine ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-02-12* Got my questions answered fast- good program **Developer response:** Hi Calismama10! We’re glad to hear we have been able to answer your questions. Thank you for your positive review! ### 5/5 — A great experience! *2025-04-17* Nox changed my life! I’m sleeping 8 hours a night. Cpap has been easy to get used to now that I have the right partner **Developer response:** Hi 1230rch! CPAP usage can definitely be challenging without the proper guidance. We are happy to hear you are able to use it for 8 hours a night and feel the benefits! Thank you for sharing your experience! ### 5/5 — Excellent customer service and functional app. *2025-03-13* SleepCharge care team has supported my sleep apnea treatment for many years. Anytime I have an issue, they are there to help resolve it as soon as possible. I use the app to check my progress and communicate with the sleep team. **Developer response:** Hey Yoga4lyfe2. Thank you for trusting our team to continually support your Sleep Apnea treatment. We are happy to help! Thank you for sharing your experience! ### 5/5 — Would recommend to a friend *2025-03-13* The team at Nox Health is incredibly helpful. The struggle to find a body position that allowed me to breathe, and the inability to do so, was torturous. Now I can breathe. This service changed my world. I love working out again and I’ve lost 12 pounds. **Developer response:** Hi Suri dog! We are happy to hear that we have been able to assist you with finding an optimal sleeping position and improving both your sleep and your overall health! Thank you for leaving a review! ### 5/5 — Great *2025-02-14* Great company got diagnosed with sleep apnea and they have been excellent my job offered services to them and has been a great experience **Developer response:** Hi Cubalopez! We are happy to hear that you have had a positive experience with our program offered through your employer. Thank you for leaving a review! ### 5/5 — Life Changing *2024-10-19* I sleep straight through the night. No more getting up. I wake up refreshed and feeling terrific. And it’s completely illuminated by snoring, which my wife loves. I used to sleep 10 hours and now I only require eight and it makes a huge difference ### 5/5 — Love my SleepCharge App *2024-10-17* I love SleepCharge the program. It has been helping my sleep apnea. Grateful to have this resource in my health journey. ### 5/5 — SleepCharge App *2024-09-23* Great way to see my nightly sleep data ### 5/5 — Insomnia content has been helpful *2024-09-23* Struggling to sleep has been miserable. I sincerely appreciate this tool. ### 5/5 — SleepCharge App *2024-09-20* Easy to use and access to keep up with your sleep health data --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*