# Sleep.com: Sleep Cycle Tracker — user reviews > 73 indexed App Store user reviews of Sleep.com by Mattress Firm, Inc., rated 4.78/5 from 1,235 ratings. - Source: https://appshunter.io/ios/app/sleepcom-sleep-cycle-tracker/id1552072940/reviews - App overview in markdown: https://appshunter.io/ios/app/sleepcom-sleep-cycle-tracker/id1552072940.md - Rating breakdown: 5★ 1,070 · 4★ 106 · 3★ 25 · 2★ 12 · 1★ 21 ## What do users think of Sleep.com? Overall sentiment: positive **Pros** - 🚀 Excellent delivery service - 👍 Professional and courteous delivery team - 👍 Efficient and careful handling of items - 👍 Great customer service - 👍 Prompt and on-time deliveries **Cons** - 🐛 App not working as expected - 🐛 Issues with account creation and login - 🔋 High battery consumption - 🔒 Privacy concerns with microphone usage **Commonly reported bugs** - Frequent app crashes - Inconsistent sleep data tracking - Inability to reset password **Most requested features** - Dark mode option - Improved sleep tracking accuracy - Better integration with wearable devices ## Newest reviews (12 of 73) ### 5/5 — Delivery me *2025-06-03, version 2.75.2* Wonderful delivery guys ### 5/5 — Exceptional service *2025-05-02, version 2.75.2* Brian and his helper did an excellent job. They were very astute to keeping the house clean by wearing booties. We’re very happy with our new Tempur-pedic mattresses thank you so much. ### 5/5 — Delivery *2025-04-23, version 2.75.2* The delivery guys were great. They did a wonderful job of setting the bed up!! ### 5/5 — Selena/Jonathan/Elmer *2025-04-14, version 2.75.0* The staff at MatteressFIRM in Harker Heights Tx ### 5/5 — Flawless *2025-01-12, version 2.73.0* The installation team was effective, efficient, and professional. We love the mattress! ### 5/5 — Entrega *2024-11-15, version 2.73.0* Servicio muy eficiente ### 5/5 — Delivery people *2024-07-19, version 2.71.1* Wonderful service. ### 2/5 — Beware! *2024-04-21, version 2.69.0* I was unable to use the app because when I turned it on to start tracking, the dogs started freaking out. Apparently they can hear the sonar sounds. I deleted the app right away. 🥺 I was looking forward to seeing my report, but now will have to find something else. ### 5/5 — Simple and effective *2024-03-20, version 1.12.0* Easy to begin using and start seeing results. I put more effort into getting a good night’s sleep. ### 5/5 — Delivery *2024-03-11, version 1.11.0* Just want to say had a very good experience with the delivery of my mattress. Jose and his helper were excellent ### 5/5 — Great SERVICE!!! *2023-11-19, version 1.9.0* From the moment we entered Mattress Firm in Wayne, Seymour was knowledgeable, professional, and listened to our concerns. Highly recommend!!! The great service started in the store and finished with the gentlemen that came to deliver the mattress, quick, respectable of my home, and set went on without a hitch, Thank you Lasha. This is a company that definitely takes care of their customers. ### 5/5 — Excellent Review!! *2023-11-15, version 1.9.0* Workers were very professional, courteous, and on time. We would rate them with a 10. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not for my space *2026-02-26, version 2.75.2* My room is not conducive to using the app. The phone has to go about a foot above me and more than an arm’s length away. ### 1/5 — Where does my data go?!!!! *2025-07-13, version 2.75.2* I don’t know what is the point of this app if all it’s gonna do is delete the data and not save anything. There is no point in me using this app if it’s not gonna save anything!! what is the point of the app taking data and sharing data with my phone? Where is data going? How is it being used? If it’s not going into the app ?!!! It doesn’t do anything I’m actually really mad that I wasted my time with this app! It is a waste of time and is not worth the stress on my phone, because you have to have it on the charger for it to actually work which leads to battery issues if it is over charged. ### 1/5 — Not for me *2025-04-24, version 2.75.2* The app is easy to use and seems to be very sensitive to sounds and noises. I had downloaded the app and tried the feature to check how the microphone works. I was fascinated at the how the sensor rises and falls when I breathed or talked. I put the phone away and then later shows my friend how cool it was…..until it wasn’t. The microphone was still on several hours later. This means it was recording ? How can I be sure that my conversations at work in a very sensitive and confidential area would not be recorded and listened to?? Deleted the app immediately. I was hoping the microphone would only work if the app was on during sleep hours, apparently not. Use with caution. If at all or be aware the microphone is always on an be may be recording all day. ### 1/5 — Doesn’t work *2024-10-21, version 2.71.1* Continually cycles back to App Store after obtaining your sign in data. Nothing more just locks up! ### 1/5 — Can’t reset my password *2024-06-26, version 2.70.0* They sent me link and it brought me to … request to provide an email to reset password. Waste of time ### 1/5 — I wish I wasn’t misled *2024-03-09, version 1.11.0* I thought I was reviewing the delivery men when I pointed to card. I realized it was more and believed it was an actual app. No it goes to a website, does NOT stay on the app. THEN learned to track your sleep you have to plug you phone in an arm’s length away from you while you sleep. Is the developer aware of the amount of EMF given off a plugged in phone gives? This whole setup was a lie from the beginning. “How did we do?” There’s no survey yet a plugged in phone an arm length away while u sleep is a set up for disaster. Delete delete delete ### 1/5 — Not working *2024-02-07, version 1.10.1* The app is asking me to register before I can use it. It’s asking for my birth date but when I try to change it to my birth date, it keeps going back to showing some other date and won’t let me change it to my birthdate. I can’t use the app because of this. ### 1/5 — Can’t Even Log In *2023-09-16, version 1.8.0* I was really excited to use the app and I can’t even login. It let me click continue to Facebook and keeps rerouting me to the homepage. It won’t let me sign in manually because it says I already have an account and the password is not correct. ### 1/5 — Shouldn't have to pay for their app after buying a MF mattress! *2023-07-14, version 1.4.2* You would think MattressFirm would allow their mattress purchasers to use the app without cost. Well, they don't so I'm deleting the app! ### 1/5 — Unable to create account *2023-06-22, version 1.4.2* As much as I want to utilize this app, I have been unable to create an account. I have tried going through apple, Facebook, Google, sign up etc and it just refreshes the screen after I try to login and I end up right back where I started. Highly frustrating! ## Most praised reviews (10 highest-rated) ### 5/5 — Delivery *2025-11-05, version 2.75.2* The delivery team Jeff and Matt was very helpful with adjusting legs when I asked. They arrived on time and also handled everything with care. Excellent service. ### 5/5 — Delivery team Ever *2025-10-23, version 2.75.2* Excellent and professional!! ### 5/5 — Great mattress *2025-10-20, version 2.75.2* The delivery was right on time and the guys did an excellent job setting my mattress up! ### 5/5 — Tyrone/Frank *2025-10-20, version 2.75.2* Very efficient and knowledgeable!!! Excellent!!! ### 5/5 — New Full-size Mattress *2025-10-07, version 2.75.2* Erich and Marvin are the best! Knowledgeable and friendly. Will definitely use you again. ### 5/5 — Great delivery! *2025-10-05, version 2.75.2* Elias and Felix arrived right on time, were very courteous, efficient and everything went smoothly. They were great!!!! A “10” score for them. ### 5/5 — Delivery guy *2025-09-25, version 2.75.2* Luis was the delivery person both times. He is very prompt, courteous, professional and friendly. He also worked with care. ### 5/5 — Owner *2025-09-25, version 2.75.2* The delivery guy did a great job. I give the a 10 rating. ### 5/5 — Delivery *2025-09-18, version 2.75.2* ⭐️⭐️⭐️⭐️⭐️ The delivery team was fantastic! They arrived right on time, were very professional, and handled everything with care. The mattress was set up quickly and they made sure everything was perfect before leaving. Excellent service from start to finish—highly recommend! ### 5/5 — Mattress firm *2025-06-16, version 2.75.2* My delivery of my mattress yesterday morning was so professional, guys used shoe’s protector and was excellent job. Thanks guys --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*