# SleepMapper — user reviews > 242 indexed App Store user reviews of SleepMapper by Philips, rated 4.70/5 from 3,789 ratings. - Source: https://appshunter.io/ios/app/sleepmapper/id1258577276/reviews - App overview in markdown: https://appshunter.io/ios/app/sleepmapper/id1258577276.md - Rating breakdown: 5★ 3,181 · 4★ 335 · 3★ 96 · 2★ 37 · 1★ 140 ## What do users think of SleepMapper? Overall sentiment: negative **Pros** - 🚀 Excellent wake-up light - 🌙 Helps with sleep - 👍 Customizable settings - 🌞 Simulates sunrise/sunset **Cons** - 🐛 Connectivity issues with app - 🔌 Unreliable WiFi connection - 📱 App is buggy and unstable - 🕰️ Difficult to set up and use **Commonly reported bugs** - App won't connect to device - Alarm settings not saving - Frequent disconnections and need to reset - App crashes on launch **Most requested features** - Integrate with smart home platforms - Add more sound/music options - Improve sleep tracking and data analysis - Allow remote control from anywhere ## Newest reviews (17 of 242) ### 3/5 — Widget not in transparent mode *2026-04-28, version 3.22* The app is great, I would appreciate if I could use it on more than one device - account synchronization that is. Also, the widget is not functional when in clear or tinted mode - a major flaw in current iOS versions. ### 3/5 — Bof *2026-04-18* Bonjour, je rencontre pas mal de difficultés avec cette application, je suis dans l’impossibilité de me déconnecter, je suis dans l’impossibilité de supprimer mon compte,je suis dans l’impossibilité de rajouter une nouvelle Dreamstation 2 car elle est déjà affectée à un autre utilisateur je demande à l’équipe de développeur doit voir toutes ces dysfonctionnement, car c’est une application de suivi médical et pas de grand public,merci d’y mettre les moyens s’il vous plaît **Developer response:** Merci de nous avoir contactés et de nous avoir fait part de vos préoccupations. Nous sommes désolés d'apprendre que vous rencontrez des difficultés avec l'application, d'autant plus qu'elle revêt une grande importance pour la surveillance médicale. Afin que nous puissions vous aider au mieux et résoudre ces problèmes de manière adéquate, nous vous invitons à nous contacter directement sur https://philips.to/4q2KfYU, où notre équipe pourra recueillir les informations nécessaires et vous apporter une aide plus poussée. Vos commentaires sont importants et seront transmis aux équipes concernées. ### 3/5 — Needs updates *2026-04-03, version 3.22* Would be helpful if the app can be used in the shortcuts app to add automations. ### 2/5 — Au vu des messages et DreamMapper *2025-11-28* Avant de tester ce truc, déjà que Philips finalise correctement le logiciel du respirateur DreamMapper en ajoutant une synchronisation automatique et en tâche de fond, en améliorant l’ergonomie de tous les jours. Pendant un an, DreamMapper n’était même plus opérationnel. Je ne peux donc que déconseiller les logiciels de Philips qui ne sont pas son fort. **Developer response:** Hi there, thank you for sharing your experience. We're sorry to hear about the issue you've encountered. We understand from your review that you're referring to the DreamMapper app, which is a different app than the SleepMapper app. The SleepMapper app pairs with the Deep Sleep Headband and Sleep & Wake-Up Light devices only. If you still require assistance with your DreamStation / the DreamMapper app, we kindly recommend contacting dreammapper.support@philips.com. We wish you a pleasant week. ### 4/5 — Good, but I have ideas! *2025-10-27, version 3.22* Overall a pretty good app. I like the bedroom conditions although I sleep better with a fan on so it will always say it is too loud :~) but alas! Some functionality that I would love to see would be 1) to incorporate a widget via ios so that I can turn on light, see bedroom conditions, or adjust alarms from my home screen, and 2) to schedule Sunset. I have ADHD and tend to lose track of time, so having a light cue to remind me to start getting ready for bed would be amazing. The app also does sometimes get confused about when I am going to bed or waking up, though not sure if this is because I will sometimes turn the light back on after waking up (my apartment does not have an overhead light in the bedroom so this is a good alternative option, especially on dark mornings when I’m still bleary). ### 2/5 — Such a buggy system *2025-10-22, version 3.22* The mobile app keeps forgetting about the device and can’t find it again requiring a reset. The clock is connected to the WiFi, the phone is connected to the WiFi, but the app doesn’t see the device or it forgets the device and there is no way to readd it without resetting the clock and setting it back up. At rhe price of this device this should just work. ### 3/5 — Nach Update auf iOS 26 keine Verbindung mehr *2025-09-21, version 3.21* Bereite dich auf den Schlaf vor. Geht leider nicht, da sich die App nicht verbindet. Warum? Viel Geld und immer wieder Probleme ### 2/5 — Constantly disconnecting *2025-08-07, version 3.20* This app would be decent if I didn’t have to reconnect the alarm clock to the app every single month. ### 1/5 — Completely non-functional *2025-05-16, version 3.20* I have never written a review for anything before, but this app is so terrible and so frustrating that I learned how to write a review in the App Store to try to help others avoid my mistake. The alarm clock itself is great, but the app literally does not work and it makes the clock useless. I have tried resetting the clock, using different WiFi networks, using different phones, deleting the app and setting everything up again… nothing can get this app to connect to the clock consistently. Best case scenario, I want to set an alarm at night and it takes several minutes to connect and eventually gets there. But 90% of the time, the app simply will not connect. It is supposed to be an alarm clock. By its nature, I try to use it when I am exhausted and trying to go to sleep, or exhausted and trying to wake up. And having to sit there staring at my phone watching the app load for up to 20 minutes until eventually it says “your sleep and wake light is not connected” is the bane of my existence. Or, even worse, when (by some miracle) the app connected and I was able to set an alarm, the next morning it’s going off at 5am and I’m desperately trying to turn it off before it wakes up my partner but the app needs at least 5 minutes to connect?? It makes an otherwise solid product completely unusable. Every night/morning I try to use my alarm clock and every night/morning I regret that decision. If you’re considering buying the WiFi-enabled clock SAVE YOUR MONEY. just get the manual clock because this app does not work. ### 1/5 — Bug *2025-05-05, version 3.20* L’appli ne fonctionne plus ### 4/5 — Great System, Can Be A Bit Buggy *2025-04-23, version 3.20* Let me start off by saying I LOVE this alarm clock. We’ve had it for 2 years now and it has completely changed my mornings. My only gripe is that the app can be unpredictable: sometimes my phone connects to the lamp, sometimes it doesn’t. Which is really annoying when your alarm is going off and your phone won’t connect in order to hit snooze. Also, why don’t they have a built-in white noise machine?? The tech is right there! Besides those two grievances, I have no real complaints. It’s so much better than waking up to a traditional alarm that I can forgive some buggy behavior. But also, please make it more stable!! ### 3/5 — Recent app upgrade means light no longer works *2025-04-17* Just leaving a review in case the app developers see this. I did the most recent app upgrade two days ago and since then my phone no longer connects to the lamp- I cannot see or set (including turning off) the alarm; retrieve any data regarding the bedroom conditions ; or snooze the device from my phone (for an alarm I cannot turn off the night before from my phone). Grateful for any tips of resetting to old version of app- it worked great. **Developer response:** Thank you for the review. We're sorry to hear that you ran into issues with the connection between your Somneo and the app after downloading version 3.20. We'll bring this to the attention of our development team. We don't have instructions on setting the app back to the previous version, but we'd be happy to share a few troubleshoots with you, to see if we can get the connection to function as it should again. If you still need assistance, please get in touch with us via the support tab in the app. Thank you again for the feedback. Wishing you a nice week. Kind regards, Philips SleepMapper Team ### 1/5 — CPAP使っているユーザーは対象外… *2025-03-28* Dream Mapperを使うように言われるけど、日本では何故かダウンロードできなくなっています。既にダウンロード済みのアプリもログインできなくなり、使用できなくなっています。 ### 1/5 — Dreammapper *2025-03-20* Dreammapper(CPAP用アプリ)が急遽使えなくなりました。とても不便なので使えるようにして頂きたいと思います。 「DreamMapper アプリの新しいバージョン (3.0.2) が App Store で入手可能になりました。」と連絡頂きましたが、Dreammapperが日本のApple Storeから消えています。ご確認をお願いします。 **Developer response:** こんにちは。レビューをありがとうございます。DreamMapper アプリの新しいバージョン (3.0.2) が App Store で入手可能になりました。レビューしたアプリ (SleepMapper) は別のアプリで、Deep Sleep Headband および Sleep and Wake-Up Light でのみ使用できます。ご質問やサポートが必要な場合は、Philips.com/contact からご連絡ください。よろしくお願いいたします。Philips SleepMapper チーム (この回答はエージェントが作成し、AI が翻訳しました) ### 2/5 — Bluetooth Problem. *2025-03-16* My iPhone just won't stay connected since downloading the new app. This has just happened in the last few days. **Developer response:** Hi, thank you for your review. It's unfortunate to hear about this connection issue since the latest app update. Please make sure that you both your phone and the Wake-up Light are connected to the same Wi-Fi network with a 2.4 GHz bandwidth on your router. Please note that Bluetooth is not supported, the device and app only work together via Wi-Fi. Do let us know if you need further assistance via the support button within the app. We'll then be able to investigate this issue further in detail. Hope to hear from you soon. Kind regards, Philips SleepMapper Team ### 3/5 — Missing color scheme choice *2025-03-08, version 3.19* I'm a happy user of the app for some time, but I recently noticed that the section "Choose a color scheme to create your own personal sunset" is empty. My model is the HF3672 and offers the option to change the sound and the light. The sound works all right, but it's impossible to select a different light as no selection appears. Please help. ### 1/5 — No Data in App *2025-03-06, version 3.19* The layout of the app looks great however since the new release no data appears daily although the correct data appears on the bipap display. What old data appears is incorrect. (ie in the last 4 years I have used my bipap at least 6 hours daily with no more than a handful of days under 6 hours. FYI I have deleted and downloaded a new app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not usable *2026-08-18, version 3.22* The app crashed every time I opened it after initial setup. ### 1/5 — Trying to get support is a JOKE *2026-07-30, version 3.22* I have no idea what else to do other than to write a review. My light will connect to my WiFi just fine it’s this buggy app that just all of a sudden has decided to stop working and fail me. This wake up light has officially died! It is next to impossible to set alarms on this touch screen lamp without the app it’s so frustrating! Trying to get your customer service is hilarious! Finding the right department… you guys don’t even know the right department! I am desperately hoping you will see this review and actually take some action and realize this needs to be addressed immediately! Thank you! ### 1/5 — Why did you delete my account?? *2026-05-24, version 3.22* I just tried to use the app and wasn’t logged in - so I tried logging in again and got a notification my deletion request had been received. WHAT?! I DID NOT REQUEST A DELETION - WHAT IS GOING ON??? ### 1/5 — Terrible Unable to Connect *2026-04-29, version 3.22* Devastated. The app does not work. I am unable to connect. Despite hours on the phone with Phillips tech teams. They even sent me a new light and that one is also unable to connect. ### 1/5 — Tech support *2026-02-18, version 3.22* Nerd reset or help ### 1/5 — App is garbage *2025-11-02, version 3.22* App is garbage since they made changes. Keeps logging you off and doesn’t sync. ### 1/5 — App Won’t Connect to Local Network *2025-10-26, version 3.22* Won’t work at all with iPhone 17. System was buggy but did its basic job with the 13, but now the app doesn’t even give the option to connect to local networks. I have uninstalled, reinstalled… just terrible, and very frustrating. It’s basically an expensive piece of plastic. ### 1/5 — Ständige Verbindungsprobleme *2025-09-19, version 3.21* Ich verstehe die vielen guten Bewertungen hier nicht. Das Gerät ist gut, die App ist auch zumindest okay. Was aber tierisch nervt ist, dass man ständig das Passwort neu eingeben muss. Das ist doch Quatsch, das ist ein WECKER - und nicht das Onlinebanking. Das ständige neu authentifizieren führt dann meist dazu, dass sich Wecker und App entkoppeln. Immer, wenn man eigentlich schlafen will. Und dann ständig Verbindungsfehler mit dem Gerät. Alle paar Monate mitten in der Nacht Geräte-Reset, App neu installieren statt schlafen. Das geht bei dem Preis echt nicht. Arbeitet bitte mal daran, dass die Grundfunktionen hier laufen. Und bevor die Probleme beim Anwender gesucht werden. WLAN ist perfekt stabil, keine Passwörter geändert, Firmware aktuell, App aktuell. UND: Wir haben zwei von den Geräten. Eins rechts, eins links am Bett. Die steigen meist abwechselnd und unabhängig von einander aus. Also eher nicht das Netz, der Anwender oder sonst was. ### 1/5 — never connects *2025-06-22, version 3.20* This app is useless, it never, ever connects to the clock. Like many others I’ve tried everything under the sun, but most of the time it just fails to connect. Poorly made product with useless customer service. ### 1/5 — Still can’t connect phone to device *2025-05-20* It’s been almost a year of trying and I can’t get the app on my phone to connect to the device anymore. **Developer response:** Hi, thank you for bringing this to our attention. We regret to hear you’ve been facing this connection issue for almost a year. There are a couple of steps to check what is causing the issue and how to solve this issue. Could you please make sure that both your phone and Wake-up Light are using the same 2.4 GHz bandwidth on your router. A 5 GHz bandwidth is not supported by the device and app. Also in case when using an extender, make sure it has the same name as your router and it’s also on the 2.4 GHz bandwidth. Turn off Wi-Fi Assist on your phone. Also, remove the power plug and insert it back after 5 minutes. Perform the same steps with your router and modem. Establish the connection with the modem first, followed by the router. If the steps above don’t help, please reach out to our customer service team via Philips.com/contact. We’ll then be able to assist you further. Kind regards, Philips SleepMapper Team ## Most praised reviews (10 highest-rated) ### 5/5 — Licht *2026-01-16, version 3.22* Heel moeilijk opstaan voor mij, maar met het licht en geluid lukt het wel iets beter… ### 5/5 — Sleepmapper *2025-06-06, version 3.20* Ik zou niet meer zonder kunnen ### 5/5 — Sleeper *2025-05-20, version 3.20* Excellent work and great job. ### 5/5 — Topossime *2024-12-20* Aide à m endormir chaque soir ça détend apaise je met le bruit des vagues **Developer response:** Bonjour, merci pour votre avis. Nous sommes heureux d'apprendre que vous êtes satisfait de l'application et espérons que vous continuerez à l'apprécier. Si vous avez des questions ou souhaitez partager des commentaires, faites-le-nous savoir via le bouton d'assistance de l'application. Nous vous remercions d'avoir pris le temps de partager votre expérience avec l'application. Cordialement, l'équipe Philips SleepMapper (Cette réponse a été rédigée par un agent et traduite par AI) ### 5/5 — 睡眠衛生が高まる *2024-09-11* 第一世代の時から使っています。睡眠のモニタリングと深睡眠の確保のためにとても役立っています。睡眠衛生を高めるモチベーションにもつながっています。 **Developer response:** こんにちは。レビューをいただきまして誠にありがとうございます。 SleepMapper アプリにご満足いただけたことを嬉しく思います。ご意見をお待ちしております。今後ご質問がございましたら、Philips.com/contact からお問い合わせください。ご経験を共有していただきありがとうございます。よろしくお願いします、Philips SleepMapper チーム ### 5/5 — Top le meilleur *2024-04-02* Vrai top complet un peu cher à l’achat mais il vaut vraiment le coup . Qualité Fonctionnelle Beau même après toutes ces années il n’a pas vieillie **Developer response:** Merci pour votre avis. Nous sommes heureux que l'application SleepMapper vous ait plu :). Si vous avez des questions, n'hésitez pas à nous contacter via la section d'assistance de l'application. Merci encore et nous vous souhaitons une agréable journée. Cordialement, l'équipe Philips SleepMapper ### 5/5 — Almost great, missing Spotify *2024-02-07, version 3.17* For the price point of this product, and for it being more or less the industry leader, it is severely disappointing for the app to not allow for a Spotify integration so I can always to my preferred playlist. Philips, would you please work on this? It is the one thing I have to tell people is missing if they ask whether they should get one. With this integration, it would be perfect. The radio and the sounds simply aren’t enough to keep my attention and wake me up. ### 5/5 — Pricey but… *2023-11-28, version 3.17* I had an older harder to use version. This connect version is so much better Different wake-up times and days. Different types of lights as well as sunrise times The touch controls are much improved ### 5/5 — Help with sleep *2023-09-15, version 3.17* Excellent device to fall asleep gently. ### 5/5 — Handig *2023-07-11, version 3.16* Handig --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*