# SleepScore by Sleep.ai — user reviews > 359 indexed App Store user reviews of SleepScore by Sleep.ai by SleepScore Labs, rated 4.40/5 from 7,489 ratings. - Source: https://appshunter.io/ios/app/sleepscore-by-sleepai/id1364781299/reviews - App overview in markdown: https://appshunter.io/ios/app/sleepscore-by-sleepai/id1364781299.md - Rating breakdown: 5★ 4,938 · 4★ 1,400 · 3★ 499 · 2★ 231 · 1★ 421 ## What do users think of SleepScore by Sleep.ai? Overall sentiment: neutral **Pros** - 🚀 Accurate sleep tracking - 📊 Detailed sleep analytics - 🔍 Helpful insights and recommendations - ⏰ Smart alarm feature **Cons** - 🐛 Inconsistent data recording - 🔋 Drains phone battery - 🔊 Disruptive high-pitched noise - 🤔 Inaccurate sleep time estimates **Commonly reported bugs** - App crashes and data loss - Connectivity issues and signal loss - Incorrect sleep stage detection **Most requested features** - Integration with health/fitness apps - Ability to edit/correct sleep data - More customization options - Improved customer support ## Newest reviews (18 of 359) ### 4/5 — I love it *2026-07-21, version 2.83.0* So you now how it shares data to Apple health? I wish it would send sleep stages too. Otherwise 5 stars ### 2/5 — 17 Pro Max not listed as a supported phone in their most current docs *2026-03-13, version 2.80.4* I can’t figure out where the program imported 299 nights of data, since I had not created any data. Maybe my phone not being supporter has something to do with it? ### 3/5 — Amazing idea but sound is very painful *2026-02-05, version 2.80.4* I love the idea of this app using sonar, however the sound even when placed over 1 arm length away is very painful. I also notice the volume reverts back to the default level when I try to turn it down, so am hoping one day a different frequency option could work! ### 3/5 — Watered Down! *2025-12-22, version 2.79.2* Quite disappointed and also baffled that all the great data and graphics have vanished from the app. I was a big fan of the former version but don’t expect to renew this new one. ### 3/5 — Update was a downgrade *2025-12-18, version 2.79.2* I’ve been using this app for a long time. But this last update the graph view was removed. I’ll be looking for a different app for sleep tracking with a graph. ### 1/5 — Last update not good! *2025-12-15, version 2.79.1* Have used this app for years and absolutely loved it…. Until the latest update where the graph disappeared. Hate to stop using this after years, but that was an integral part of app ### 3/5 — Devs make app worse *2025-12-15, version 2.79.0* Yeah so this latest update, they removed where you can see which part of your sleep was light deep and rem sleep, which really makes it annoying, it’s fine overall, but it’s really disappointing seeing this change, i’m probably going to switch apps now because of how much they’ve lowered the quality ### 1/5 — GO BACK! Update stinks *2025-12-14, version 2.79.0* Why did you take away our graph? I have used this app for years. If there is no graph, it is just basic and I will have to start looking for a new app. I don’t even like the font change and the order change for the info. Old version was a 5 star product to me. This version is a 3 at best. Please restore the old version. Please. ### 2/5 — Stopped working *2025-12-12, version 2.79.0* Was great until it stopped working ### 1/5 — Horrible customer service *2025-12-11, version 2.79.0* App may be helpful for others but after one use I realized it wasn’t for me. I tried to cancel and requested a refund and can’t even get a reply from the company. Horrible customer service. Don’t waste your money. ### 2/5 — Greg *2025-12-11, version 2.79.0* Removing the graph really reduced the usefulness of the app. Very disappointed and puzzled why the developer would do this. ### 2/5 — No customer service *2025-12-11, version 2.79.0* I paid for a premium subscription but the app constantly asks me to purchase one. I can't find any contact info in the app to report a problem or to verify my subscription. ### 1/5 — Bad update *2025-12-10, version 2.79.0* Why did you remove the graph that showed the various sleep stages and how many times and for how long you wake up during the night ?? And why did you remove the breathing rate?? These were two very useful functions. The app is almost useless without that. PLEASE PUT THEM BACK !! ### 1/5 — Bring it back! *2025-12-10, version 2.79.0* Where is the graph gone? Suddenly you cannot see the sleep detail of the night, this app keeps getting worse with each update 😭 I am looking for an alternative sleep app, what a shame! ### 1/5 — Bad update *2025-12-09, version 2.79.0* Why did you remove the graph?? And why did you remove the breathing rate?? These were two very useful functions. PLEASE PUT THRM BACK !! ### 1/5 — Where’s the wheel? *2025-12-08, version 2.79.0* The wheel that showed the sleep stages disappeared in the past few days. Someone already pointed out it was due to an update. Can you bring it back? I’m otherwise unlikely to keep using this app. ### 2/5 — The graph is gone *2025-12-08, version 2.79.0* I loved this app until they recently removed the graph. Now I have no idea if the wake time is accurate or if the app wasn’t tracking. Can you bring this back? Otherwise the data is kind of pointless without being able to look into it.. ### 4/5 — Not a fan of latest update *2025-12-07, version 2.79.0* The latest version of the app eliminates the graph display showing when your various sleep stages occur during the night and how many times you wake up. Not having this information significantly reduces the value of the app. Lees information is not more. I’m very disappointed in Resmed for watering down this application. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ringing *2026-08-22, version 2.84.0* As soon as i turn the tracker on i her a loud ringing in my ears and as a result a headache i cant sleep like this ### 1/5 — Unreliable, buggy app *2026-07-14, version 2.83.0* When this app works, it’s great. Sleep details and a score that can help you build better habits. However, at least 30% of the time, it simply gives me a 0 for my sleep score, and doesn’t record any information about my sleep. There are serious stability issues here and I have seen no progress toward resolving this issue. L ### 1/5 — Error on score *2026-06-11, version 2.83.0* My app is showing me today’s sleep score but it’s 7pm and I haven’t gone to bed yet. So how’s it giving me a sleep score. And I’ve been active all day long. I’ve never noticed this glitch before and I’ve been using it for years. Can someone please contact me and let me know why this would happen? ### 1/5 — RINGING. *2026-04-30, version 2.80.4* The app itself is alright, but when I was tracking my sleep all I could hear was ringing in my ears. Terrible…! ### 1/5 — No score *2026-04-26, version 2.80.4* For the last three nights, I’ve received a Zero SleepScore with it saying very weird things like I’ve had 546 hours and 7 minutes for light sleep, deep, and REM all. Is there a place to contact support? I’ve used this app for three or four years and never had a problem. ### 1/5 — Does not work *2026-02-04, version 2.80.4* I downloaded it in my smart phone and I can’t even get it past the introductory screen!! ### 1/5 — I never received a refund as requested *2026-02-03, version 2.80.4* Never received free trial, automatically charged $59.99 immediately. Rip off scam! Do not use this sleep app! Sleep Cycle or ShutEye are legitimate and recommended over this scam! ### 1/5 — Charged immediately for free trial *2026-01-27, version 2.80.1* Charged the full price immediately for a 7 day free trial. App must be a scam. ### 1/5 — Where’s the graph man *2025-12-22, version 2.79.2* I really liked this app and have been using it for a while now to track my sleep to help with my ADHD. The graph that came with the report was super helpful for me with that since I was mainly using it to see when I was in different stages how many times I was waking up, how long it took me to fall asleep. All really helpful stuff that had convinced me to start looking into purchasing the premium subscription. Now I’m glad I didn’t after the update that removed the graph. I waited for a bit to see if any of these reviews convinced the devs to bring the graph back, but nope. Glad I haven’t purchased anything yet, because I’ll be looking for a different sleep app now that doesn’t randomly remove their main features. ### 1/5 — Greg *2025-12-17, version 2.79.1* Removing the graph really reduced the usefulness of the app. Very disappointed and puzzled why the developer would do this. ## Most praised reviews (10 highest-rated) ### 5/5 — SleepScore *2026-08-26, version 2.84.0* Great systemized app, easy to use, nice alarm in the morning, actually gives me an accurate and usually a pretty precise measurement. ### 5/5 — Very happy with this sleep tracker *2026-01-23, version 2.80.1* I’ve been using this app for a long time. But this last update the graph view was removed. Thank goodness they restored the graph. This is bet useful information, I use it for my sleep therapy sessions to evaluate my habits. ### 5/5 — I love it *2025-09-26, version 2.76.6* I've been searching for a sleep app for a long time but all of them were bad then I found this one which is absolutely amazing and it doesn't ask for a subscription all the time thank u for the app! ☺️Oh and I don't have a watch and most of the apps need a watch to track ### 5/5 — Very good *2025-08-19, version 2.75.5* This app is incredible ### 5/5 — Works well - mostly *2025-08-17, version 2.75.5* Interesting when you’re retrieving recording, app decides now is a great time to sell you membership, you lose data - and you’re already a member lol ### 5/5 — Great Help *2025-06-10, version 2.75.4* I love this app. It is easy to use, does not require a wearable, and I am already using the insights to get better rest. ### 5/5 — Sleep score is the right score *2025-04-29, version 2.75.2* Im happy sign the app.Sleep score makes me regular and systematic with my sleep, helping me have better sleep nights. My sleep patterns and style shave improved. App is bit confusing to manouvre at the beginning, but soon gets hang of it. Also gives articles for references in latest sleep studies I found useful. I’m happy with the app. ### 5/5 — Recommend *2025-01-27, version 2.74.0* Been using for a week and love it as I have trouble sleeping at night ### 5/5 — Life changed! *2024-11-05, version 2.71.1* I’ve been waking up in the morning naturally without feeling the need to hit the snooze button. Feeling a lot more productive and more able to deal with day to day stresses ### 5/5 — Amazing *2024-07-27, version 2.71.1* This is the cleverest use of a phone ever invented in my view and it is so useful. You’ve got to try it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*