# SleepScore Max — user reviews

> 38 indexed App Store user reviews of SleepScore Max by SleepScore Labs, rated 4.60/5 from 444 ratings.

- Source: https://appshunter.io/ios/app/sleepscore-max/id1294502517/reviews
- App overview in markdown: https://appshunter.io/ios/app/sleepscore-max/id1294502517.md
- Rating breakdown: 5★ 354 · 4★ 57 · 3★ 11 · 2★ 7 · 1★ 15

## What do users think of SleepScore Max?

Overall sentiment: mixed

**Pros**

- 💡 Smart alarm wakes during light sleep, not REM
- 📊 Detailed sleep cycle tracking and insights
- 🎯 Personalized recommendations for sleep improvement
- 🧠 Accurate sleep pattern analysis (when working)
- 🎨 Clean, modern, intuitive interface design
- 📈 Motivating scoring system encourages better habits
- 🔬 Research-backed algorithms and methodology

**Cons**

- 🐛 Frequent app crashes and freezes
- ⚠️ Data loss when app crashes
- ❌ Poor app maintenance and outdated code
- 🔌 Bluetooth connectivity issues
- ❓ Inconsistent accuracy in sleep detection
- 🔊 Alarm volume cannot be adjusted
- 📱 Compatibility issues with latest OS versions
- 🆘 Unresponsive customer support
- 🧮 Scoring calculation errors and inconsistencies

**Commonly reported bugs**

- App crashes when enabling alarm
- Continuous loop requiring app reinstall
- Login and password reset failures
- App won't open or launch
- Session interruption errors
- Bluetooth connection fails in-app despite system connection
- App freezes on opening and closing
- Data download failures from device
- Incomplete sleep recording mid-night
- Monthly view text overlapping and unreadable
- Cannot dismiss 'can't sleep?' screen

**Most requested features**

- Ability to delete or edit incorrect sleep records
- Add notes to daily sleep records
- Snooze function for smart alarm
- Adjustable alarm volume settings
- Better monthly/weekly view with readable layout
- Automatic sleep detection without manual start/stop
- Regular app updates and maintenance

## Newest reviews (13 of 38)

### 4/5 — Hesitant, but it's working

*2025-03-21*

I wanted something to track sleep that I didn't have to wear my watch to bed because it bothers me, didn't wanna leave the phone in bed because of where it's been, and my mattress is too thick for one of those under mattress sensors. I was hesitant because the app hasn't been updated three years and it seems like the device is sold mainly through discount and discontinued items methods like eBay.

I'm on a nice 1215 Pro Max with latest beta iOS .  I found a sealed in the box unit in the $50 range. I figured why not. Well happy to say, nothing has crashed. Still worry about this because if the apps not getting updated, and the operating system is, it might become incompatible at some point. 

All seems to be working.  I can't report on accuracy because I'm not comparing side by side with a known, accurate measurement.

I can say physically it's working.  After a week of use, I started falling asleep better and waking up less tired. I think a big feature is the alarm going off when you're only light sleeping and not in REM.  Of course, if you have a hard wake up time because of work, etc., then you have to wake up a little earlier than you usually did , so to not pass that time and be late. But you'll feel better anyway because not getting blasted out of REM sleep.

I hope it continues to work, and the app isn't truly abandoned ( no changes for 3 years and they fix the app if iOS changes ever cause it to malfunction.)

### 4/5 — So easy and helpful!

*2024-10-01*

I love how this app helps me track my sleep and always gives me ideas on how to improve it even more. I generally sleep well, apparently, “better than average,” and when I have a lower than usual score, the app helps me get right back on track! It would be 5 stars but the app crashes about once every week and loses my sleep results about half of those times :-/

**Developer response:** Thank you for the five-star review! We appreciate you taking the time to provide feedback of our app! Sleep well!

### 2/5 — Device is great, app not so much…

*2024-05-06*

The app needs a few updates. It doesn’t allow you to delete a night if you forget to wake up and when that happens it gives you a score of less than five, which skews the score and pulls down your average. Also noticed a few bugs here and there like the monthly average view has so much info and words/letters stacked on top of each other that it makes no sense. Also no option to increase the volume of the alarm. I listen to music on lowest setting at night and so it plays the alarm at the same volume which doesn’t wake me. A few updates to the app would make this a 5-star experience!

**Developer response:** Thank you for your feedback! We appreciate your suggestions for improvement. With your premium subscription, you can delete any score from your Portal. If you encounter any bugs, such as text stacking in the monthly average view, please forward them to us so our developer team can investigate and resolve them. You can reach out to us at Support@SleepScore.com anytime. Your input helps us enhance the app experience.

### 2/5 — inconsistent

*2023-11-08, version 2.15.1*

the app randomly crashes requiring phone reboot. as a result the app logs inaccurately low score for that night’s sleep that drags down average sleep score. why?

### 3/5 — Good when it works

*2023-02-23, version 2.15.1*

It crashes often that you can’t get data in the morning

### 4/5 — Bluetooth connection

*2021-06-09, version 2.15.1*

Only used for about a week so far, seems pretty great. I like the smart alarm and all the data it gives in the morning. 

Just wanted to point out what I’ve noticed with the Bluetooth connection. I’ve tried it with a couple phones and a couple of the devices, it won’t ever connect within the app like it leads you to do upon startup. You have to go to your settings app, open Bluetooth, search for the SleepScore device and connect there. Then go back to the app and it’ll work.  
This was on iPhone, not sure about android.

### 2/5 — Constant crash cycle

*2020-04-16*

If you try to turn the alarm on the app with crash. When you open the app again it says your session was interrupted and asks if you would like to wake up or continue sleeping. No matter what you pick, the app will crash until you delete it and redownload it. Very frustrating this hasn’t been fixed yet.

**Developer response:** Sorry to hear about your experience we are currently doing updates to the app. As well please feel free to reach out to our customer service at support@sleepscorelabs.com

### 4/5 — Love this app, but...

*2019-06-11*

If I touch the phone in the morning , the “can’t sleep?” screen shows up and I can’t make it go away, no matter what I do, tapping, holding, etc. This is so annoying that I can’t simply read the time of morning if I want to fall back to sleep again.
I’m hoping that the last update will fix this! Otherwise, a great app for tracking deep sleep, which others cannot do.

**Developer response:** Thank you for reporting this issue, I will forward the feedback to our app developers. Please email our customer service at Support@SleepScoreLabs.com and they can help troubleshoot this issue.

### 3/5 — Research and hardware behind this system...

*2019-04-05*

Research and hardware is innovative and helpful in understanding your sleep, but App freezes up often. I’ve had to uninstall and re-install it a few times. I have an IPhone 6. I’m hoping sleepscore max will find a fix and update. I will then change from 3 stars to 5.

**Developer response:** Thank you for your feedback, we are sorry to hear about the issue you have been experiencing. We are currently working on an update for the app and the update will be released soon. I hope this resolves your issue. You can also contact our customer service for additional support at Support@SleepScoreLabs.com or (858) 299-8995. Sleep Well

### 4/5 — Doesn’t add up

*2018-12-07*

I really like this sleep tracker. It works well, and seems to be very accurate with determining the cycles. However, there seems to be a major flaw - their math doesn’t add up. Last night I scored a 100 on mind, and 99 on body, for a total score of 90. I often see scores that don’t add up like this. Earlier this week I had an 87 on mind and a 94 on body for a total score of 95. 

Although the tracking seems accurate, the scores don’t make sense, and that’s why I only gave it four stars.

**Developer response:** Hi, thank you so much for your feedback! Your BodyScore and MindScore are actually separate from your overall SleepScore.

Your MindScore is a second metric that tells you how mentally restorative your sleep was. It’s primarily calculated based on how much REM sleep you get each night, the phase of sleep where memories are stored and the brain is regenerated.

Your BodyScore is a third metric that tells you how physically restorative your sleep was. This score takes your deep sleep into account, the phase of sleep necessary for the revitalization of both the body and the immune system.

You can learn more about how your SleepScore is calculated on our website here: https://www.sleepscore.com/how-is-your-sleepscore-calculated/
Thanks & Sleep well!

### 1/5 — Doesn’t Do What I Expect

*2018-10-29, version 1.3*

Was looking at purchasing, but decided against because it doesn’t do the basic thing I’m looking for: automatically detect when I go to sleep and wake up.

### 1/5 — Bummer

*2018-08-31, version 1.3*

Unreliable, poor performance. The app doesn’t give truly actionable or customized recommendations. The smart alarm is awkward to use and silence. After giving it months of chances and benefit of the doubt, it’s retired.

### 1/5 — Confused

*2018-08-19, version 1.3*

Why I can’t login with my Facebook account??

## Most critical reviews (10 lowest-rated)

### 1/5 — App glitches a lot when trying to start sleep cycle

*2024-06-26*

When you click start tracking, then it asks you to log your day then when you click continue tracking, it just goes back to the original start tracking screen sometime you have to go through the two buttons 20 to 30 times sometimes two or three but most of the time you do it a lot or completely reboot everything and sometimes that works I wish they updated but they made it 4 years ago and the last update was three years ago so I don’t think many people purchase it so why would they keep the app up-to-date and the glitches?

**Developer response:** Thanks for your feedback. We appreciate it. Can you tell us the device you are using at Support@SleepScore.com? We will try to evaluate this issue and get back to you.

### 1/5 — I can’t even login

*2024-01-05, version 2.15.1*

All registration and login methods do not work. Reset password email also never arrived. Was supposed to help me get better sleep but instead I stayed up an hour later frustrated trying to get this to work.

### 1/5 — Not accurate

*2023-05-27*

Its not accurate, I am disappointed to say.  

I really want to figure out sleeping better.  I rarely write reviews but on my second night I spent an hour when i woke up wide awake and using my phone — and the app said I was asleep during that time.  Enough said?   

The first night I had BOTH asleep score app and Sleep Score max app on at same time.  Sleep score showed several brief periods of wakefulness during the night.  Sleep score Max showed no wakefulness.  

I feel very doubtful on the accuracy of REM, deep and light sleep if it can’t tell when you are wide awake using your phone.   You just have to take their word on that.   Bummer, but it seems to me the technology isn’t there.  

I will keep using it for a bit since I have it, and will update there is reason to see it as more credible somehow.  

Maybe just that it keeps a log of the time you tell it you are going to bed and then you tell it when you wake up is worth something, but a notebook might be cheaper.

**Developer response:** Hi there, thanks for your detailed feedback. Please contact us at Support@SleepScoreLabs.com and let us know the issue you encountered. We would be glad to help with this. Hope to hear from you soon.

### 1/5 — Updates???

*2022-10-15, version 2.15.1*

This app hasn’t been updated in well over a year. I’ve found it locks up on me on a regular basis and I have to restart the entire phone to get it to shut down. I don’t feel that it is very accurate with its information either, as it shows me getting a good night’s sleep pretty much no matter what, even when I wake up feeling like crap. Also, this app won’t even work on the latest Android. I have to use it on my work iPhone, which is a horrible situation. Update this app!!!

### 1/5 — Unreliable

*2022-02-06*

Sometimes it works, then sometimes it doesn’t. After a night of sleep, I’ll unlock my device expecting to see the “hold to wake” screen, but instead I’ll see the sign-on screen, and my night of sleep data is lost. They don’t ever answer any of my support e-mails. I’m disappointed.

**Developer response:** Thank you for  your feedback. We apologize that you are having issues with the app.  Please contact us at support@sleepscorelabs.com so that we may better assist you.

### 1/5 — Recent Purchase

*2021-03-25, version 2.14.0*

Bought the SleepScore Max based on glowing reviews of the product and service. Both were substandard. Looks cute on the night stand but is a waste of space. I would not recommend this product.

### 1/5 — Always losing Bluetooth connection.

*2020-11-03, version 2.8.0*

Don’t waste your money. Wish I could take the device back.

### 1/5 — Doesn’t work

*2020-06-19*

I was told I really needed to switch to the new app. I had been using the old app for 10+ years ( I think). I have used the new app for three nights and it does not record my sleep. It says it is too far to record. The only difference is the app. The ole app recorded just fine. The iPhone is approximately four inches from the device. This is not an improvement this is going backwards.

**Developer response:** We appreciate your review and look forward to assisting further with this issue. Will you please contact us at support@sleepscorelabs.com so that we can better assess what the issue is and get you asleep and tracking!

### 1/5 — Not worth the money

*2020-03-13, version 1.4.1*

The device itself is fine, I guess, but I wouldn’t call it accurate. The app is awful. I have to uninstall, then reinstall it every morning in order to get the readings, which is frustrating & annoying. So collectively, not worth the money or time.

### 1/5 — App not opening

*2019-06-05, version 1.4*

I downloaded the app but it will not open

## Most praised reviews (10 highest-rated)

### 5/5 — Missing item

*2024-01-17*

The one thing that I miss with this program is the ability to add notes to each day’s record so that I can easily add revel ant facts that relate to my sleep.

**Developer response:** Thanks for your 5 start-review and for the extra feedback. We have forwarded your feedback to our developer team, so hopefully we can come up with an update for tis in the future. Thanks again!

### 5/5 — Great sleep tool & data insights

*2023-08-02*

Very accurate; data insights and recommendations have been on target. Also, I love the clean modern design of the product.

**Developer response:** Thank you very much for your 5-star review and for your feedback!!! We are pleased that you enjoy using our app. Have a wonderful day!

### 5/5 — Wow! New Life for my ResMed S+

*2022-10-09*

This app gave new life to my ResMed S+. It’s very insightful to see how long I’ve hit all the different stages of sleep; even if the results are approximate. The scoring system motivates me to change some of my bad sleeping habits in order to get better sleep. I highly recommend this app to anyone who still has the ResMed S+.

**Developer response:** Thank you for your 5-star review!  Feel free to share with family and friends that may benefit from it as well!

### 5/5 — Useful and informative

*2021-08-30, version 2.15.1*

This app provides a range of useful information about your sleep pattern, with handy tips tailored to specific sleep issues.
Was very easy to use and seemed to get better as it got to know me.

### 5/5 — I love my SleepScore max.

*2021-08-09*

I hope this company keeps going .
The app needs a few updates and i miss the blogs in my emails. 
But it does what it does and it’s the best on the market.

**Developer response:** Thank you for the wonderful review, we are always releasing updates to our app to improve our service!!!

### 5/5 — So easy and helpful!

*2021-01-19, version 2.12.0*

I love how this app help me track my sleep and always gives me ideas on how to improve it even more. I generally sleep well, apparently, “better than average,” and when I have a lower than usual score, the app helps me get right back on track!

**Developer response:** Thank you for the five-star review! We appreciate you taking the time to provide feedback of our app! Sleep well!

### 5/5 — A valuable tool for a good nights sleep

*2020-10-31*

I’ve usedthe SleepScore app over the past couple of years it has been a helpful way to 
Evaluate my sleep patterns

**Developer response:** Thank you very much for your feedback!

### 5/5 — Love my Max

*2018-06-26*

Bought the SleepScore Max in January. Love the design by my bed and the data you get is great. Lots of info to fill in but don’t mind answering the questions too much.

**Developer response:** Hi, we so happy you are enjoying your new Max and all the benefits from accurately tracking your sleep. The questions can be a lot, but they provide so much value in creating your personalized SleepScore, recommendations and advice. Keep up the good work and let us know if we can do anything to improve your experience.

### 5/5 — Peace of mind

*2018-03-02, version 1.3*

Enjoying my time with the SleepScore app!

### 5/5 — Very robust!

*2018-01-14*

So far I’ve tried them all. From beddit to pillow. Hardware and software. Contact sleep trackers and non contact. This one here makes your data easy to read and digest. It does something useful with your data. Also data and algorithms are backed by extensive sleep data and research. Best in the market so far.

**Developer response:** Hi! Thank you for leaving us a GREAT review! We really appreciate hearing feedback from our customers. Thank you so much for taking time out of your busy day, have a great week!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*