# Slug & Lettuce — user reviews > 73 indexed App Store user reviews of Slug & Lettuce by STONEGATE PUB CO LTD, rated 3.96/5 from 216 ratings. - Source: https://appshunter.io/ios/app/slug-and-lettuce/id1484324881/reviews - App overview in markdown: https://appshunter.io/ios/app/slug-and-lettuce/id1484324881.md - Rating breakdown: 5★ 129 · 4★ 27 · 3★ 17 · 2★ 9 · 1★ 34 ## What do users think of Slug & Lettuce? Overall sentiment: negative **Pros** - ⭐ Excellent staff service and friendliness - 🍹 Great cocktails and drink selection - 🎉 Amazing atmosphere and ambiance - 😊 Knowledgeable and helpful staff members - 🎯 Quick service when functioning properly - 💰 Good value with 2-4-1 cocktail promotions **Cons** - 🐛 App frequently crashes and malfunctions - ❌ Cannot add items to basket or complete orders - ⏱️ Extremely slow service and long wait times - 🚫 App doesn't match physical menu offerings - 😤 Forced app-only ordering system frustrating - 🧹 Poor cleanliness (dirty bathrooms, sticky floors) - 🔊 Excessively loud noise levels - 📱 Difficult and clunky app user experience - ⚠️ Inconsistent menu availability - 💳 Staff unaware of app orders at busy times - 🔐 Privacy concerns about mandatory data collection **Commonly reported bugs** - App crashes when adding bread and butter as a side - Cannot adjust item quantities with 2-4-1 discount applied - Unable to select kids meals in app - Cannot order specific items like lime & soda - QR code scanner not functioning properly - App kicks users out during account registration - Menu items not available despite being listed - Payment scanning fails in good lighting conditions - App doesn't recognize table numbers correctly - Inconsistent drink size delivery despite app order specifications **Most requested features** - Return to traditional table service - Allow customization of meal components (drinks, cooking preferences) - Add comments/special instructions field to orders - Improve app search functionality and menu organization - Enable offline ordering capability - Simplify account creation process - Better synchronization between app and physical menus - Real-time order status tracking ## Newest reviews (10 of 73) ### 3/5 — What’s the point ? *2023-03-25, version 2.1.1* So despite it being heavily promoted inside St Paul’s branch after half an hour waiting for drinks we were told they’re too busy to look at app orders. ### 3/5 — No wine *2022-06-21, version 1.4.0* They had run out of white wine but otherwise service and food ok ### 2/5 — Unable to order lime & soda *2022-06-12, version 1.4.0* Unable to order lime & soda ### 3/5 — Half the menu was unavailable *2022-05-30, version 1.4.0* Monday evening and hardly any starters available. Only one option for sharers. ### 5/5 — Fab *2022-04-30, version 1.4.0* Easy to order , short wait time but not too long considering it’s 2-4-1 cocktails all day every day. ### 2/5 — Confused *2022-04-09, version 1.4.0* So what’s the point of ordering at the table to have to go and Get the drinks at the bar .. blooming ridiculous. Also if drink comes as part of the meal you are having actually being able to order the drinks as part of the deal should be standard. Nope no option so go to bar where they seem to have absolutely no bloody idea ! We now have 2 knives and 3 forks for the four of us ! ### 5/5 — Review *2022-04-05, version 1.4.0* It was very good, very nice. ### 5/5 — Cocktails *2022-04-02, version 1.4.0* Yummy .... great choice ### 5/5 — Great atmosphere *2022-03-28, version 1.4.0* Great service and amazing cocktails ### 1/5 — Thieves *2022-03-27, version 1.4.0* At the O2 Restaurant, I ordered a coffee and paid. Just after she came back saying that coffees were not available anymore and refused to refund ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2025-01-29, version 2.2.2* Got the app, attempted to order, didn’t work. ### 1/5 — Dysfunctional app *2024-10-08, version 2.2.0* Can’t even use it. Doesn’t add anything to basket. Ridiculous ### 1/5 — App is poor *2022-06-15, version 1.4.0* App is a nightmare, 2 for 1 discount when checking out cannot adjust number of individual items ordered. You need to delete and start again. I knew I show have gone else where. ### 1/5 — Bruh.. *2022-06-05* Bathrooms STINK. Ambience is LOUD. Ordering takes FOREVER. Food is alright. Location is pretty cool. You’re welcome. ### 1/5 — Doesn’t work *2022-06-01, version 1.4.0* Downloaded app, can’t select kids meal. It’s a poor showing. Had to resort to ordering at the bar. ### 1/5 — Shocking *2022-05-21, version 1.4.0* Shocking service, shocking app ### 1/5 — Too difficult *2022-05-07, version 1.4.0* The hardest app ever. ### 1/5 — Mr Mark Hurren *2022-04-24, version 1.4.0* Why oh why can’t you just employ staff to wait tables, believe it or not your customers enjoy interaction with other humans. Or don’t you trust you employees to do the job ! ### 1/5 — Still waiting *2022-04-23, version 1.4.0* Order on app took nearly 30 mins and the bar wasn’t even busy..appalling service ### 1/5 — Why bother *2022-04-07, version 1.4.0* You look at the table drinks menu but when you go to order what’s advertised on paper the app says no!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Summer *2024-08-02, version 2.1.8* Summer was so lovely, so quick and good at her job. Thankyou for being so good. Croydon slug and lettuce! ### 5/5 — Michael *2024-02-06, version 2.1.5* Thankyou Michael for my free Prosecco.such a treat.Dad and I called in for a last drink before catching the bus and were pleasantly delighted by the interior of the slug and lettuce.felt very relaxing.we only k we it as Yates so quite a surprise..Thankyou all again for the experience.Will definately come again . ### 5/5 — Quality *2022-10-26, version 1.7.0* Very excellent. Ambiance LOUD! ### 5/5 — Love the slug *2022-10-26, version 1.7.0* Incredible, nothing else to say. ### 5/5 — Great Staff *2022-06-21, version 1.4.0* Friendly welcome from all of the team who were knowledgeable and happy to serve us. Keep up the good work. We’ll be back again soon! ### 5/5 — Ladies night *2022-06-11, version 1.4.0* Absolutely love it here, it’s our go to place. Always a great night and great service from staff xx ### 5/5 — Misleading offers *2022-06-04, version 1.4.0* Check timed of offers when you order! ### 5/5 — Amelia is the best! *2022-05-14, version 1.4.0* Had a fantastic “Bottomless Brunch”. Amelia was very welcoming and was always one step in front of us on ordering. Remembered all our individual drinks! 5* on service, communication & friendliness. She is the “Hostess with the mostess” Definitely a credit to the company ### 5/5 — Great service *2022-05-06, version 1.4.0* Lovely drinks Gimmie a free one for a better review Cheers Donkatron x ### 5/5 — Love this place. *2022-04-30, version 1.4.0* Drinks are amazing food Is always beautiful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*