# SM Global Shop — Your one-stop K-Pop Shop

> Official SM Entertainment K-pop fashion merchandise and albums. (iPhone/iPad app by URBAN COCONUT INC.)

- Source: https://appshunter.io/ios/app/sm-global-shop/id1549194584 (this page in markdown: same URL + `.md`)
- Developer: [URBAN COCONUT INC](https://appshunter.io/developer/1549194586)
- Category: Shopping, Music
- Price: Free
- Rating: 4.80/5 from 630 App Store ratings · 18 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.1 · 58 MB
- Languages: Arabic, Danish, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese and 10 more
- Released: 2021-01-15
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sm-global-shop/id1549194584/reviews.md

## What is SM Global Shop?

SM Global Shop, (D.B.A. Urban Coconut) is the official SM Entertainment fashion merchandise store. We carry fashion merchandise of sensational K-pop groups: EXO, Super Junior, Girls' Generation, Red Velvet, NCT, NCT127, SHINee, TVXQ!, f(x) and more.

Majority of our sales support SM Entertainment Artists so they can provide all of their fans with more music to enjoy! *All album sales from SM Global Shop officially count toward Billboard Charts (US orders ONLY) and Gaon Charts (Both International + US orders)

We are proud to have partnered with Korean Wave #1 leader SM Entertainment to provide you with K-Pop apparel and accessories to spread Korean culture and artists globally. Our mission is to make it easier for SM Entertainment fans all around the world to purchase authentic beloved artists goods!

## Key features

- Official SM Entertainment merchandise
- Apparel and accessories
- Merchandise from EXO, NCT, Red Velvet, etc.
- Supports SM Entertainment artists
- Billboard and Gaon chart eligible sales

## What do users think of SM Global Shop?

Overall sentiment: positive

**Pros**

- 👍 User-friendly and intuitive interface
- 🚀 Convenient app alternative to website
- 💎 Authentic K-pop merchandise selection
- 🌍 No international shipping fees
- 📦 Items arrive in excellent condition
- 🎁 Rewards program available
- ✨ Clean and well-designed UI
- 💳 Easy checkout without re-entering info

**Cons**

- ⏳ Long fulfillment and shipping times
- 😤 Slow customer service response
- 🔒 Suspicious fraud detection process
- 📄 FAQ page doesn't load
- 🔐 Account/points system not integrated into app

**Commonly reported bugs**

- App crashes on login
- App crashes when viewing orders
- FAQ page fails to load
- Google Sign-In authentication not working

**Most requested features**

- Integrate points and account system into app
- Improve FAQ page functionality
- Support Google Sign-In login option
- Faster customer service response times

## Recent user reviews (10 of 18)

All indexed reviews: https://appshunter.io/ios/app/sm-global-shop/id1549194584/reviews.md

### 5/5 — I think i've been scammed 😭😭

*2023-08-10*

Okay so, I ordered NCT's Ay-Yo album (the digipack version) and it was taking SO LONG for it to be fulfilled. I waited like 2 weeks after paying and it still said unfulfilled. So I just requested a refund. I started a chat with the little SM robot thingy, and I wanted a refund. I requested one and i didn't get my money back within the time they said they would give it back. That was 2 weeks ago. So I talked to them again and stated my issue and they said they would reach out to me via email. They did, but they said they sensed fraud or some mess and they asked for photos of me holding my ID and photos for the front and back of my debit card. Obviously i'm not dumb enough to do that but I still want my money back. The email also said that my billing address was different from my shipping address. No it wasn't. I'm currently very angry waiting for them to reply to my email stating that I just want my money back.

### 2/5 — Customer Service

*2023-07-03*

This app is really nice when buying merchandises, it is easy and quick. The problem is with the customer service. App’s faq page will never load and always will be blank, and it takes ages to get a reply from emails. I hope this will be improved in close future

### 4/5 — ( ◠‿◠ )

*2021-10-13, version 1.1*

I’ve ordered a few things a while back and I was very satisfied with what I got but the wait is kind of long. One pre-ordered item had been delivered 5 months after I made the order. The wait was probably that long because it was a pre-order. But, besides the waiting, the items came in very good condition and were very nice.

### 5/5 — great app!

*2021-10-01, version 1.1*

i'm so happy there's an app for sm global shop now! i use the website a lot for preordering albums but having the app makes it so much easier and it's more convenient. the app is so user friendly and easy to navigate!

### 5/5 — Taemin beyond merch

*2021-09-24, version 1.1*

Love the sweatshirt and tee shirt

### 5/5 — Great Shopping Experience

*2021-09-08, version 1.1*

I buy from the website all the time but I might be an app-only shopper from now on. The interface is really intuitive. It’s easy to find just what I want or to browse. So glad I downloaded it!

### 5/5 — Bruh I’m hurt

*2021-08-17, version 1.1*

It took me 4 months to get the Baekhyun Bambi PRE-ORDER & I bought 2 set of every version of NCT DREAM’s Hot Sauce and I still haven’t received it and it was a PRE-ORDER and once again I still haven’t received it. :( hurt man. Hurt.

### 5/5 — Love this store for k-pop

*2021-07-28, version 1.1*

Best thing about this app is it has k-pop merch that you don’t have to pay international shipping!! This app has merch for allot of amazing k-pop bands such as: seventeen, super junior, super M, Nct 127, Way V, Nct Dream, Nct, and much more. Great for fans who want to see upcoming and new merchandise for their fav bands!

### 4/5 — Very nice

*2021-07-04, version 1.1*

Very good store for Kpop lovers. Has a variety of items for a consumable price!

### 5/5 — Awesome help center

*2021-06-16, version 1.1*

I accidentally ordered an item and I freaked out a little bit, and it was a preorder item and I did not know if a refund would be an option. Long story short I messaged them and within 2 minutes of my message they responded and gave me a full refund! So the help center is amazing. I love all the SM products that I have received!! Always comes to me in perfect condition!!

## Frequently asked questions about SM Global Shop

### What kind of products does SM Global Shop offer?

SM Global Shop offers official fashion merchandise from SM Entertainment artists. This includes apparel and accessories from popular K-pop groups like EXO, Super Junior, Girls' Generation, Red Velvet, NCT, SHINee, and more. They also sell albums.

### Do my purchases support the artists?

Yes, the majority of sales from SM Global Shop directly support SM Entertainment artists. This allows them to continue creating music and content for their fans. Your purchases contribute to the artists' endeavors.

### Do sales from this app count towards music charts?

Yes, album sales from SM Global Shop officially count toward Billboard Charts for US orders only, and Gaon Charts for both international and US orders. This means your purchases can help your favorite artists achieve chart success.

### Is this app free to use?

The SM Global Shop app itself is free to download and use. The cost is associated with the purchase of merchandise and albums offered within the app. There are no subscription fees or upfront costs to access the store.

### Who is SM Global Shop for?

SM Global Shop is designed for fans of SM Entertainment's K-pop groups. It aims to make it easier for fans worldwide to purchase authentic goods from their beloved artists, spreading Korean culture and artists globally.

## Version history (last 2 releases)

### 1.4 — 2023-05-30

Enjoy our latest update where we have fixed some bugs and improved our performance to provide you a seamless shopping experience.

### 1.3 — 2022-10-04

The latest version of our app is here! No major changes this time, just fewer bugs. We're constantly making improvements to bring you a faster, easier, better shopping experience.

## Apps similar to SM Global Shop

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [LIKESKIN](https://appshunter.io/ios/app/likeskin/id1630165785) | 4.7 (145) | Free | Shopping |
| [YesStyle - Beauty & Fashion](https://appshunter.io/ios/app/yesstyle-beauty-and-fashion/id868675907) | 4.7 (12,218) | Free | Shopping |
| [OLENS](https://appshunter.io/ios/app/olens/id1514337117) | 1.9 (49) | Free | Shopping |
| [TOM Shop](https://appshunter.io/ios/app/tom-shop/id917931381) | 4.7 (485) | Free | Shopping |
| [Codibook](https://appshunter.io/ios/app/codibook/id1052178370) | 4.7 (1,769) | Free | Shopping |
| [COKODIVE](https://appshunter.io/ios/app/cokodive/id1487787216) | 4.8 (1,421) | Free | Shopping |

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*