# SM Sender App — user reviews

> 7 indexed App Store user reviews of SM Sender App by PowerSchool Group LLC, rated 2.50/5 from 12 ratings.

- Source: https://appshunter.io/ios/app/sm-sender-app/id1589982458/reviews
- App overview in markdown: https://appshunter.io/ios/app/sm-sender-app/id1589982458.md
- Rating breakdown: 5★ 3 · 4★ 1 · 3★ 1 · 2★ 1 · 1★ 6

## Most critical reviews (7 lowest-rated)

### 1/5 — Don't bother downloading

*2025-09-23*

PowerSchool needs to redo this app or pull it. Right now downloading and trying to use it is a waste of time

### 1/5 — Doesn’t work

*2025-02-12*

The app does not respond to touch and I can’t interact with it at all.

**Developer response:** Thanks so much for taking the time to leave us this review and we apologize that you are experiencing issues.  Kindly delete and reinstall the app and if the problem persists, please ask your school administrator to open a support ticket to investigate further.

### 1/5 — Doesn’t work

*2024-05-16*

I miss the old app. At least it worked.  This thing is junk and never works.  I am not always at a computer to send a message for my school.  Fix it!

**Developer response:** Hello there. Sorry to hear you are frustrated with the app itself. I would like to look into this issue for you so please email me at appfeedback@schoolmessenger.com so I can investigate further.  Please provide your phone model and iOS version to help with narrowing down the issue.

### 1/5 — It doesn’t work and PowerSchool doesn’t care!

*2024-03-12*

Based on reviews from over a year ago and my recent experience  I’d say this app is junk. I’ve reached out to support and got the stale answer another user got a year ago “we are aware of it” … then either fix it or pull the app from the store. Our users are frustrated and our support team is tired of your canned answers.

**Developer response:** Hello there. Sorry to hear you are frustrated with the app itself. I would like to look into this issue for you so please email me at appfeedback@schoolmessenger.com so I can investigate further.

### 1/5 — Can’t even sign in

*2023-12-09*

At the sign in page, it asks for username, password, and customer name… it does not ask for country at all (the previous app did). Well I can’t sign in because my username, password, customer name AND country, don’t match.

**Developer response:** Sorry to hear you are having trouble with the new app. On the Sign In screen there are three dots next to the words "Sign In", this is where you can access the country selection, SSO or Standard login and the language of the app. I apologize for the confusion.

### 1/5 — Doesn’t Work

*2023-08-06*

This app hasn’t been working correctly since the spring of 2023. SchoolMessenger/Intrado are aware that it hasn’t been working because I have had an open help ticket on it since the spring of 2023. Poor customer service for sure!

**Developer response:** I am sorry that your experience has been less than stellar. Do you mind reaching out to me directly at appfeedback@schoolmessenger.com so we can try and get this resolved for you?

### 2/5 — Dates Not Showing

*2024-11-05*

The dates are not showing to schedule message

**Developer response:** Hello there. Thanks for your note to app feedback. I am not seeing this behaviour myself and we have no other reports of issues at present. Kindly take screenshots and open a support ticket so we can investigate further for you. https://help.powerschool.com/

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*