# SMA Remote

> Augmented reality remote support and workflow management for technical assistance. (iPhone/iPad app by SMA Solar Technology AG.)

- Source: https://appshunter.io/ios/app/sma-remote/id1571474225 (this page in markdown: same URL + `.md`)
- Developer: [SMA Solar Technology AG](https://appshunter.io/developer/331869966)
- Category: Productivity, Utilities
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings
- Age rating: 4+
- Requires: iOS 16.0 · 64 MB
- Languages: English, French, German, Portuguese, Chinese, Spanish, Turkish
- Released: 2021-11-02
- Data updated: 2026-06-13
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sma-remote/id1571474225/reviews.md

## What is SMA Remote?

SMA Remote brings technical knowledge to any place on earth at any time. Augmented reality workflows for recurring processes or as self-service in customer support enable structured step-by-step instructions with integrated documentation without having to contact a remote expert directly. For unplanned incidents and collaborative processes, technicians can connect with colleagues in the office or home office at any time via remote support with augmented reality interactions to work closely on an issue without getting too close in person. The integrated management and documentation capabilities allow for a wide range of applications. The added values are increased plant availability (OEE), saving travel time and travel costs.

SMA Remote offers the following functionalities:

- Full-HD multi-user video calls with augmented reality annotations, shared pointers and continuous zoom for visual interaction of participants.
- Documentation of remote support cases with checklists, comments, screenshots and video recordings
- Chats with integrated translator into other languages to overcome language barriers
- Navigation mode with visual instructions to safely direct people on the store floor
- Invitation of guest users who can join with one click via a link in the mobile browser without having to install the app first
- Asset relationship management to manage machines and equipment, assign experts, technicians and workflows, upload technical documentation and create augmented reality views of machines, components and parts
- Easily create digital workflows, provide them as step-by-step instructions and collect feedback from users
- Separate apps for data glasses / smart glasses

## Key features

- AR annotations for remote support
- Step-by-step digital workflows
- Multi-user video calls
- Documentation of support cases
- Asset relationship management
- Guest user access via link


## Frequently asked questions about SMA Remote

### What is SMA Remote used for?

SMA Remote provides augmented reality workflows for technical support and maintenance. It enables structured, step-by-step instructions and remote collaboration with AR annotations to resolve issues without direct physical presence.

### Can I use SMA Remote without installing it?

Yes, guest users can join sessions with one click via a link in their mobile browser without needing to install the SMA Remote app first.

### Does SMA Remote support multiple users?

Yes, SMA Remote offers full-HD multi-user video calls with augmented reality annotations, shared pointers, and continuous zoom for effective visual interaction among participants.

### How does SMA Remote help with documentation?

The app allows for the documentation of remote support cases, including checklists, comments, screenshots, and video recordings, to create a comprehensive record of the assistance provided.

### Is SMA Remote available on multiple devices?

SMA Remote is supported on iPhones and iPads, making it accessible for a wide range of mobile users in technical roles.

### How often is SMA Remote updated?

The latest version of SMA Remote is 16.0.0, which was last updated on December 1, 2024. This indicates regular updates to improve functionality and reliability.

### What is the user rating for SMA Remote?

SMA Remote has a high user rating of 5.0 stars based on 1 rating, suggesting a very positive user experience among its current users.

### Does SMA Remote have ads?

No, SMA Remote does not contain advertisements. It is a free application that focuses on providing its core functionalities without interruptions.

## Version history (last 5 releases)

### 16.0.0 — 2024-12-01

- Next-Gen Communication: Our new call interface makes mobile communication via smartphones and tablets better than ever before.
- Enhanced Case Creation: External users, such as customers, can now create cases with photos and videos. 
- Digital Handwritten Signatures: Maintenance, inspections, and service tasks can now be completed with a digital handwritten signature. 
- Optimized Chats: The new chat features offer improved organization and a practical search function.

### 15.0.0 — 2024-05-05

- Next Gen Cases as an Extensive Ticketing System: Filter, organize, and save views to structure your tasks and organization.
- Simplified call joining flow, especially for first-time users.
- Mixed small improvements

### 14.0.1 — 2024-03-07

Small fix for videos in workflows

### 14.0.0 — 2023-12-10

-	Flexible Case details: Use case types with predefined or custom case details to structure use case related metadata.
-	Case filters: Streamlined case list view and first-level filters to efficiently manage and assign cases within your organization.
-	Face Anonymization: Anonymize faces during a video call.
-	Several security and performance improvements, bugfixes.

### 13.0.0 — 2023-07-01

•	Screensharing: Share your entire Screen during a video call
•	Speaking Detection: Identifying and actively showing who is talking during the video call
•	Video call settings: Set the video call quality individually depending on the circumstances during the video call
•	Several security and performance improvements

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## More apps by SMA Solar Technology AG

- [SMA Service](https://appshunter.io/ios/app/sma-service/id1327338297)
- [SMA 360°](https://appshunter.io/ios/app/sma-360/id1474232533)
- [SMA Energy](https://appshunter.io/ios/app/sma-energy/id1476822720)
- [SMA JOIN Charge](https://appshunter.io/ios/app/sma-join-charge/id1600236737)

All apps by SMA Solar Technology AG: https://appshunter.io/developer/331869966

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-13.*