# Small Door — Veterinary care reimagined

> Membership-based veterinary care with telemedicine and appointment management. (iPhone/iPad app by Small Door Veterinary.)

- Source: https://appshunter.io/ios/app/small-door/id1479720592 (this page in markdown: same URL + `.md`)
- Developer: [Small Door Veterinary](https://appshunter.io/developer/1479720591)
- Category: Medical
- Price: Free
- Rating: 4.90/5 from 2,341 App Store ratings · 42 written reviews indexed
- Age rating: 12+
- Requires: iOS 16.4 · 67 MB
- Languages: American English
- Released: 2019-10-24
- Data updated: 2026-08-27
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/small-door/id1479720592/reviews.md

## What is Small Door?

Small Door is reimagining the veterinary experience, with a membership model that delivers exceptional care, transparency, and tech-enabled convenience.

Small Door’s mobile app makes it easy to manage your pet’s care with features including:
- 24/7 access to veterinary telemedicine
- Booking and managing appointments through the app
- Requesting prescriptions
- Accessing vaccination records and invoices

Now open in multiple locations in NYC and expanding to Boston and Washington D.C., we are committed to building a better veterinary care experience for pets, pet parents, and the veterinary staff who care for them.

To learn more or to join Small Door, find us at www.smalldoorvet.com.

## Key features

- 24/7 veterinary telemedicine
- Appointment booking and management
- Prescription requests
- Access vaccination records
- View invoices

## What do users think of Small Door?

Overall sentiment: negative

**Pros**

- 🤗 Friendly staff
- 🏥 Excellent veterinary care
- 🐶 Soothing environment for pets
- 🧠 Knowledgeable doctors

**Cons**

- 💰 Expensive services
- 🤖 Impersonal and corporate feel
- 🔒 Difficulty canceling memberships
- 📞 Unresponsive customer service
- 🚫 Lack of transparency in pricing
- 🙅‍♀️ Rude and unhelpful staff

**Commonly reported bugs**

- App crashes and freezes
- Unreliable 24/7 chat feature
- Issues with uploading pet information and photos
- Inability to edit or cancel appointments through the app

**Most requested features**

- Ability to manage memberships and payments through the app
- Improved communication channels for customers
- More flexible appointment scheduling options
- Streamlined process for providing feedback and reviews

## Recent user reviews (10 of 42)

All indexed reviews: https://appshunter.io/ios/app/small-door/id1479720592/reviews.md

### 1/5 — Crooks

*2026-08-14, version 6.0.3*

Went in just to establish care for one of my cats. She has a history of bladder stones but was not having any problems at the time and is otherwise health. Ended up having to pay $776.93 not including membership. They try to fleece you as much as possible. It works once but I would never return. They did not treat her for anything. But in order to establish care they insisted on blood work and other work ups she did not need and all showed she was health like I already knew. STAY AWAY

### 1/5 — Falls way short of expectations

*2026-06-03*

This is a concierge vet - ie expensive at $1,500 annually  - while they are good with quick appointments they are terrible at follow up - getting test results etc. impossible to call them in Bethesda without going through a New York number and then go through 4 menus to select operator and 60% of the time they don’t answer. The app is geared for booking appointments - the Chat feature often has a 30-60 min wait - I paid $1,500 a year for this??!!?

### 1/5 — They randomly try to charge your credit card

*2026-05-09, version 5.17.14*

I signed up for a free account over a year ago. I never used the service and they just tried to charge my credit card $179.

### 1/5 — Difficulty speaking with the team over the phone

*2026-02-07*

The practice communicates by chat/text message which is convenient at times but unfortunately led to miscommunication and can become difficult when conversations require communication over the phone.

### 5/5 — The Very Best

*2026-01-25*

You can’t get any better! We have moved many times over the past 20 years and seen many different Dr’s for our various dogs. 
The Small Door team has been far beyond the best of them. No question about it, they have exceeded all expectations and we could not ask for more from a provider. Our last dog was diagnosed w/ heart disease and given a life expectancy of maybe a year. She lived almost 4 more years happy and comfortable. We attribute this wholly to the care and guidance we received from Small Door and their network of specialists.

### 5/5 — Yeee

*2025-12-25, version 5.17.8*

Git

### 1/5 — Venture Capital Funded Vet

*2025-12-07, version 5.17.5*

Feels extremely corporate and impersonal. Pricing feels deliberately opaque

### 5/5 — Expensive but worth it

*2025-11-05*

I hate how expensive everything is, yet the care is unparalleled.

### 1/5 — It feels like a Car salesman office

*2025-10-05*

When you enter the location in Brooklyn, not only it’s small , the staff are not friendly at all. All they are focused on is to charge your account for whatever they are selling that day! I will not renew my membership. Especially since you can’t reach anyone on the phone!

### 1/5 — Cannot manage account membership or payment

*2025-07-09*

Once you start the service, there is no option to cancel or edit membership. No way to remove the credit card on file. Please fix this.

## Frequently asked questions about Small Door

### What does Small Door do?

Small Door reimagines veterinary care with a membership model focused on exceptional service, transparency, and technology. The app allows members to manage their pet's health conveniently, including accessing telemedicine, booking appointments, and requesting prescriptions.

### What are the key features of the Small Door app?

The app offers 24/7 access to veterinary telemedicine, the ability to book and manage appointments, request prescriptions, and access vaccination records and invoices. These features are designed to streamline pet care management for members.

### How much does Small Door cost?

Small Door operates on a membership model. While the app itself is free to download and use for members, the membership provides access to their veterinary services. Specific pricing details for the membership can be found on their website.

### Where is Small Door available?

Small Door is currently available in multiple locations in New York City and is expanding to Boston and Washington D.C. The app is a tool for members to access these services.

### Who is Small Door for?

This service is designed for pet owners who are looking for a more convenient, transparent, and tech-forward approach to their pet's healthcare. It's particularly beneficial for those who value easy access to veterinary professionals and digital management of their pet's records.

## Version history (last 5 releases)

### 6.0.4 — 2026-08-24

This new version of Small Door includes updates and fixes to help deliver an improved experience for our members.

### 6.0.3 — 2026-07-30

This new version of Small Door includes updates and fixes to help deliver an improved experience for our members.

### 6.0.2 — 2026-07-27

This new version of Small Door includes updates and fixes to help deliver an improved experience for our members.

### 6.0.1 — 2026-07-16

This new version of Small Door includes updates and fixes to help deliver an improved experience for our members.

### 6.0.0 — 2026-07-02

This new version of Small Door includes updates and fixes to help deliver an improved experience for our members.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*