# Small Door — user reviews > 43 indexed App Store user reviews of Small Door by Small Door Veterinary, rated 4.90/5 from 2,341 ratings. - Source: https://appshunter.io/ios/app/small-door/id1479720592/reviews - App overview in markdown: https://appshunter.io/ios/app/small-door/id1479720592.md - Rating breakdown: 5★ 2,219 · 4★ 50 · 3★ 20 · 2★ 6 · 1★ 46 ## What do users think of Small Door? Overall sentiment: negative **Pros** - 🤗 Friendly staff - 🏥 Excellent veterinary care - 🐶 Soothing environment for pets - 🧠 Knowledgeable doctors **Cons** - 💰 Expensive services - 🤖 Impersonal and corporate feel - 🔒 Difficulty canceling memberships - 📞 Unresponsive customer service - 🚫 Lack of transparency in pricing - 🙅‍♀️ Rude and unhelpful staff **Commonly reported bugs** - App crashes and freezes - Unreliable 24/7 chat feature - Issues with uploading pet information and photos - Inability to edit or cancel appointments through the app **Most requested features** - Ability to manage memberships and payments through the app - Improved communication channels for customers - More flexible appointment scheduling options - Streamlined process for providing feedback and reviews ## Newest reviews (11 of 43) ### 1/5 — Call center *2025-06-16* Doesn’t allow you to reach out in efficient and fast way the office of competence ### 1/5 — Disappointing *2025-05-14, version 5.15.13* Where to start? First this applies to the 14th St location in DC. The support staff has been incredibly rude to me and my partner and at times have shown gross laziness and incompetence. Staff cuts corners on the wellness exam but sure they will charge $100 for it. The office’s late policy is completely ridiculous given a major city and the lack accessibility for vehicles, keep in mind you can’t exactly just walk long distances with a sick pup. How about a little empathy and understanding? No, they’ll threaten to charge you for being late and never apologize for long wait times on their end. I always feel like I’m being milked for money instead of myself and my pup being of genuine concern to them. The office may seem nice and flashy but the complete lack of empathy and emotional connection makes it an incredibly uncomfortable and cold setting. Finally, aside from this option there’s no opportunity to rate a visit or provide feedback. So I hope this review is useful to any DC consumer looking for a vet. Look elsewhere! ### 1/5 — Disappointed *2025-05-03, version 5.15.12* We went today for a nail trim and the first nurse was really rude. Didn’t interact with the dog at all she started only discussing pricing matters and didn’t neither give a treat for my dog to be welcomed. Of course the dog didn’t follow to go with her and a second one came which she was little better! My experience today was awful! They used to have also a different receptionist not the one that was there today and she was really friendly and welcoming! You need to work on your customer service. My dog can’t attend a clinic that they are not welcoming and don’t treat her with love!!!!! ### 1/5 — Terrible app *2025-01-22, version 5.14.9* App does not allow you to edit information ### 1/5 — Just bad. *2024-11-14, version 5.14.7* Extremely bad vet experience. Never again. ### 1/5 — Rude, unresponsive, and only cares about money *2024-09-26, version 5.14.4* I really believed Small Doors advertising about trying to make vet care simpler and easier. And the idea of having virtual messaging was attractive. However, once you join, they are unresponsive and rude. Since being acquired, they don’t staff their customer service and there’s long wait times. They refuse to cancel memberships and won’t let you delete your data. I’m so disappointed because what they could offer would be amazing, but it’s clear they don’t care. ### 1/5 — 24/7 telehealth is a complete lie *2024-08-07, version 5.14.3* Listed help email is a false email address. This place will just take your money and actually you can't even see bloodwork result. They either gatekeep the information or they completely forge of any document. At an ER, we requested to share the bloodwork result to avoid paying $1000 again as that's what small door charges every time you go in with membership. They refuse to share the result and their telehealth is completely nonexistent when needed ### 1/5 — Worst app ever *2024-05-20, version 5.13.8* There is no way to cancel the auto renewal on the app… you have to write and message to cancel your subscription, even after your poor pet has DIED. Despite two requests to cancel my autorenew subscription and a third request through the chat feature, I give up. No one at SD ever responds. SO frustrating. ### 1/5 — cant make appointment via app *2024-04-17, version 5.13.7* always stuck in page location selection. It’s happens regardless devices im using( tried with three different devices already). It’s been a long time, thus every time I have to make a phone call to get an time slot for my visit…. ### 2/5 — They charge for membership for a dead pet *2024-02-29, version 5.13.5* Small Door keeps charging me for membership for my cat who passed away a month ago. I've been with Small Door for a few years, and I DO NOT recommend it. I gave them the benefit of the doubt multiple times, but they kept failing. The only pros: 1. They relatively quickly react to various paper requests (travel, vaccination, etc.). 2. They allow me to stay in the same room with my stressed cats to calm them down while they are taking their annual bloodwork. That's the only reason I kept paying for membership, as it was important for me to reduce my pet's stress whenever possible. Cons: 1. Their diagnostic methods are questionable and seem unprofessional. – They diagnosed one of my Maine Coons with arthritis without even performing an X-ray. While the complaints - lack of activity, sensitive back - can suggest arthritis, they can also be indicative of other health issues. So, a thorough physical examination, followed by diagnostic tests such as X-rays/ultrasound, is necessary to confirm a diagnosis. They didn't recommend or insist on any of that. Even after I explicitly told them that I don't care how much it costs, if it helps my cats stay healthy, I am happy to pay for it. – A professional vet doctor knows the importance of a cardiology check-up (echocardiogram, an ECG) before dental cleaning and any procedures that require general anesthesia. Especially for breeds that are predisposed to heart diseases (like Maine Coons). Doctors at Small Door seem to not care. They never mentioned or recommended it for my cats. I am not even sure that they have an in-house anesthesiologist to monitor a pet. – Again, a professional vet doctor understands the importance of abdominal ultrasound once per 1-2 years. Many serious issues and tumors can't be detected at early stages without it. Doctors at Small Door seem to not care. 2. One of my cats (the one they diagnosed with “arthritis”) suddenly died. In less than a minute, without any visible reason. Three months before that, I did an annual check-up at Small Door - bloodwork & urinalysis, physical exam. The doctor said, that everything including tests looked great, no issues were found, and the only thing they recommend is dental cleaning. 3. After my cat suddenly passed away, I messaged Small Door, sent them papers from the emergency room, and asked them to cancel the membership for her. They said they will do that. They lied. A month later, I noticed that they keep charging me for the membership for two cats. 4. I can't wait for my membership for the other cat to expire this year. Small Door doesn't allow membership cancellation, so I am forced to continue paying for it for the next six months or so. Even if I am not happy with their "professionalism" and don't want my other pet to suffer because of it. To cancel auto-renewal, I had to waste so much time on them. They agreed to cancel auto-renewal only after I filed a BBB complaint. It seems like Small Door is not too familiar with the idea of preventive care and diagnostics. This ignorance of proper preventive diagnostics can cost a pet a life. They do care about signing new memberships and posting IG stories with free drinks and a fancy lobby. But that's not what a vet clinic is about. ### 1/5 — Rigid and unhelpful *2023-10-27* Lacks humanity ## Most critical reviews (10 lowest-rated) ### 1/5 — Money motivate consumer fraud *2026-08-29, version 6.0.4* While there are easily 10,000 reasons why Small Door deserves 5-stars, my recent experience has left no room for anything more than one due to the severity. Dr. Dray Richmond administered an injection to my dog that I had refused in a prior visit for concerns about the risks and lethality or long term damage. An injection to treat an undiagnosed issue that by itself was not life threatening. And the “24/7” staff responds telling you there is nothing they can do for you until the next day, then the next day they tell you that you have to wait 3 more days to talk to a different person. This is potentially mal practice and is definitely fraud, deceptive sales practices, and a major breech of contract and trust. There are several incredible vets here. All of the techs are wonderful. The reception team is top of the line. This review is the result of one bad situation but the gravity of the situation combined with the lack of urgency to resolve it is extremely concerning. If they did more to resolve this problem like they actually cared, this review wouldn’t have been needed at all. I share with you so you can be aware for yours and your furry companions protection. ### 1/5 — Crooks *2026-08-14, version 6.0.3* Went in just to establish care for one of my cats. She has a history of bladder stones but was not having any problems at the time and is otherwise health. Ended up having to pay $776.93 not including membership. They try to fleece you as much as possible. It works once but I would never return. They did not treat her for anything. But in order to establish care they insisted on blood work and other work ups she did not need and all showed she was health like I already knew. STAY AWAY ### 1/5 — Falls way short of expectations *2026-06-03, version 5.17.14* This is a concierge vet - ie expensive at $1,500 annually - while they are good with quick appointments they are terrible at follow up - getting test results etc. impossible to call them in Bethesda without going through a New York number and then go through 4 menus to select operator and 60% of the time they don’t answer. The app is geared for booking appointments - the Chat feature often has a 30-60 min wait - I paid $1,500 a year for this??!!? ### 1/5 — They randomly try to charge your credit card *2026-05-09, version 5.17.14* I signed up for a free account over a year ago. I never used the service and they just tried to charge my credit card $179. ### 1/5 — Difficulty speaking with the team over the phone *2026-02-07, version 5.17.11* The practice communicates by chat/text message which is convenient at times but unfortunately led to miscommunication and can become difficult when conversations require communication over the phone. ### 1/5 — Venture Capital Funded Vet *2025-12-07, version 5.17.5* Feels extremely corporate and impersonal. Pricing feels deliberately opaque ### 1/5 — It feels like a Car salesman office *2025-10-05, version 5.16.9* When you enter the location in Brooklyn, not only it’s small , the staff are not friendly at all. All they are focused on is to charge your account for whatever they are selling that day! I will not renew my membership. Especially since you can’t reach anyone on the phone! ### 1/5 — Cannot manage account membership or payment *2025-07-09, version 5.16.3* Once you start the service, there is no option to cancel or edit membership. No way to remove the credit card on file. Please fix this. ### 1/5 — Charged after canceling *2025-06-23, version 5.16.3* Asked 4 times to end membership. Still charged my credit card. Nobody returns my call. ### 1/5 — Money hungry thieves *2025-06-19, version 5.15.14* Pay for going, pay for not going, pay for rescheduling too rediculous ## Most praised reviews (10 highest-rated) ### 5/5 — The Very Best *2026-01-25, version 5.17.11* You can’t get any better! We have moved many times over the past 20 years and seen many different Dr’s for our various dogs. The Small Door team has been far beyond the best of them. No question about it, they have exceeded all expectations and we could not ask for more from a provider. Our last dog was diagnosed w/ heart disease and given a life expectancy of maybe a year. She lived almost 4 more years happy and comfortable. We attribute this wholly to the care and guidance we received from Small Door and their network of specialists. ### 5/5 — Yeee *2025-12-25, version 5.17.8* Git ### 5/5 — Expensive but worth it *2025-11-05, version 5.17.2* I hate how expensive everything is, yet the care is unparalleled. ### 5/5 — Small door has been great *2025-06-26, version 5.16.3* My Favorite Vet moved out of town, and before she left, she recommended Small Door. They have been the best veterinary care I could hope for. They are extremely organized and offer many solutions to any health issues my pup faces. Highly recommend. ### 5/5 — Excellent care for pets and their humans! *2025-05-01, version 5.15.12* The doctor’s nurses and staff are so thoughtful and knowledgeable. My rescue dogs can be skittish at the vet, but Small Door knows how to soothe their nerves and make them feel brave! Thank you, Small Door! ### 5/5 — I trust Small Door *2025-02-28, version 5.15.3* My little papillon has been a patient of small door for years now. He has been seen by different doctors and nurses, and all staff have been friendly, patient, professional and knowledgeable. ### 5/5 — Did what it says it will do *2025-02-01, version 5.15.1* Do you guys not rest I messaged at 1am and yall responded in 5min and talked for an hour🥹🥹 ### 5/5 — Friendly *2024-03-22, version 5.13.6* Boomer is very leery of any vet but he seems to be very comfortable with everyone at the Springvalley location - very automated and very competent folks from the front desk to all the people supporting the Doc. Very nice! ### 5/5 — Love Small Door but not the “refer a friend” app notifications *2024-02-22, version 5.13.5* My dog had surgery yesterday at SD and, honestly, I have zero complaints. They have been amazing in all aspects during this first year of his life. However, since yesterday I have received countless “refer a friend” notifications from the app. I don’t know if it’s a glitch or what but, Lordy, is it annoying! ### 5/5 — Great app for a great vet *2023-06-21, version 4.0.0* The app is very easy to use, and the vet is super responsive. Enjoying the whole experience so far! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*