# Small Luxury Hotels — user reviews > 93 indexed App Store user reviews of Small Luxury Hotels by Small Luxury Hotels of the World, rated 2.30/5 from 6 ratings. - Source: https://appshunter.io/ios/app/small-luxury-hotels/id359024705/reviews - App overview in markdown: https://appshunter.io/ios/app/small-luxury-hotels/id359024705.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 4 ## What do users think of Small Luxury Hotels? Overall sentiment: mixed **Pros** - ✨ Aesthetically pleasing design - 👍 User-friendly interface - 💡 Lots of useful information - 🌟 Beautiful new app version - 🔄 Vast improvement on previous version - ✅ Ability to log in and see bookings - 🏨 Rebook past bookings - 🗺️ Helpful map functionality - 💖 Love the new SLH Club feature - 🖼️ Beautiful imagery - 🤩 Visually appealing and functional - 💯 Brilliant app - 🚀 Fast and functional - 💎 Slick interface - ✅ Good functionality **Cons** - 🐛 Kept getting kicked off - ❌ No longer working - ⚠️ Service temporarily unavailable - 📉 Poor functionality - 😵 Complexity - 🚫 No option to log in - 🗙 Very difficult to book rooms - 😞 A real let down - ❓ Disappointing - 😩 Terrible user experience - 🗑️ Bare minimum design - 🤷‍♂️ Useless without login - 🚫 No way to log in - 🤔 Need to log in with loyalty number - 🤦‍♂️ Ridiculous app - ⏳ Sporadic updates - 🐌 Sluggish performance - cluttered layout - ❌ Cannot log in to account - 😵 Cannot link to existing account - 📉 Poor functionality - 😵 Spins, server down - 🤷‍♀️ Useless for booked trips - 🔁 Don't want to register AGAIN - 🤔 No option to log in - 🗑️ Joke of an app - 😵 Crashes when joining club - 😭 Service unavailable - 📉 Frustrating search - 😵 Impersonal without login - 😵 Horrible navigation - 🐌 Slow performance - 🐛 Bugs abound - 💥 Crashes all the time - 😵 Unusable - 🐛 Pictures load over text - 😵 Messed up - 💥 Slow and crash - 🐛 Keeps crashing - 🐛 Unstable - 📉 Limited **Commonly reported bugs** - Kept getting kicked off when making reservations - App is down for days - No longer working - Service is temporarily unavailable - No option to log in or retrieve a booking - Does not allow you to login - Very difficult to book rooms - Would be a great app if you could log in, see your bookings etc. - Can’t log in - No way to log in once app is downloaded - Need to be able to simply log in with your loyalty number - Doesn’t allow you to login as an ‘invited’ member - Still no members login - Ongoing issue! If your already a member you can’t log in. - User unfriendly - Can’t log into my account - Layout and design needs work - Sluggish and overcrowded - No Slh Invited ‘login’ - Poor functionality - Not able to log in to account - Only create a new account - Cannot use email to create account as it already exists - Does not load - Spins - Server down - Can’t login - Only ability to re-register, not access account details - No where to log in - Don’t want to register AGAIN - No option to log in - Only possibility to sign up - Cannot log-in if you already have an account - Mobile web site is far better - Where do I log in? - Crashes when joining club - Service unavailable at the end - Have to search each hotel for availability rather than entering dates - Frustrating - Still haven’t find where I can log into my account - Only find option for sign up - No log in for club members - Full of errors - Completely useless - Cannot login - Track membership details - Only sign in, no log in - Beta version? - Can sign up to be a member, but no way to login - Can find no way to log in as a member - Set a new record, under 30 seconds from downloading to deleting - Embarrassing app - Dreadful - Every time I open this app it crashes - Bugs abound - Crashes all the time - Login system doesn't work - Awful app - Pictures obscuring text rendering it nonfunctional - Time for an update - Why can't I sign in? - Why can't I look at upcoming bookings? - Pictures load over the top of the writing - Search by hotel type is useless - Serious issues with this app - Crashes - Cannot see where the place is - Picture loads over the writing - Far from a luxury app - Very slow - Screens missing information - Crashes - Keeps crashing otherwise would be a good app - Since iOS7 it keeps crashing - Constantly crashes - Major engineering fix it desperately needed - Keeps crashing after navigating through app - Burns! - Crashed 5 times in the same # of minutes - Crashing EVERYTIME I search - Constantly crashes - Impossible to book - Booking function does not work - Efforts to enter data get popups - Booking doesn't work - Booking option is there but doesn't work - Pitiful excuse for an App - Pictures incredibly slow to load - Won't work and crashes by closing down - App advertised as iPad app but it's not - iPhone app expandable - Screen resolution is poor - Steps to find hotel info are not logical - Quality control is lacking - Pictures take a long time to load - App keeps crashing - Not working at all - Horrible Navigation - Design is poor - Navigation unthinkable - Serious functionality problems - So slow in working - Stalls, pauses - Internet connection is the reason it can't get information - Random bugs that cause the app to crash - Kicks you out when you look at photos - Very annoying - Application hangs all the time - Crashed every time I used it - Crashes far too often - Update to iron out the glitches is needed - Keeps crashing on me - Limited **Most requested features** - Add loyalty card to wallet - Digital membership card to Apple Wallet - Fix login issues - Make app user friendly - Update the app - Improve app design and layout - Allow login for existing members - Add more UK hotels - Improve search functionality - iPad version ## Newest reviews (10 of 93) ### 5/5 — Beautiful app *2024-11-14, version 4.1.0* This is a huge improvement on the old SLH app. Can log into my SLH Club account and see my past and future stays. Spoilt for choice for my next trip 🙂 ### 2/5 — Disappointing *2022-04-28, version 3.9.3* Would be a great app if you could log in, see your bookings etc. ### 2/5 — Login? *2019-07-20, version 3.9.3* No way to log in once app is downloaded. Hmmm.... ### 2/5 — Need to be able to simply log in with your loyalty number *2019-06-02* Doh! ### 1/5 — Waste of time *2018-12-16, version 3.9.3* Utterly pointless ### 1/5 — Still no members login *2018-11-16, version 3.9.2* As has been said before, members cannot log in from here ### 1/5 — Ongoing issue! *2018-11-14, version 3.9.2* Same as other reviewers. If your already a member you can’t log in. Makes the whole thing pretty pointless! ### 1/5 — need update *2018-07-17, version 3.9.2* please update！ its user unfriendly ### 1/5 — Hello, is this thing on? *2018-07-04, version 3.9.2* The app needs a lot of work, and a quick flick through the version history shows you how much (or little) love the developers give it, with sporadic updates often years apart. I can search for and book a room, and I can sign up to their membership, but I can’t log into my account. SLH don’t offer membership cards, but you are expected to remember some long, random number. It seems like it’d be pretty easy to offer a digital membership card that could be added to Apple Wallet with all the pertinent details. The layout and design of the app needs a lot of work. It’s sluggish and overcrowded in places. ### 1/5 — No Slh Invited ‘login’??? Poor functionality *2018-06-04, version 3.9.2* As a member of Invited already - surely you should be able to log into your account via the App -but no, only gives you option to ‘join’ - then tells you that you are a member and points you back to main Slh website!!!!! Basic functionality missing - sad as have stayed at many (many) Slh places around the world and they are being seriously let down by this App. A quick fix would vastly improve experience. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2025-12-31* Kept getting kicked off when making reservations ### 1/5 — Not So Luxury ? *2024-03-23, version 3.9.3* Why won’t anyone put money to revamp and maintain the digital side of this brand ? So left behind. ### 1/5 — No longer working? *2024-02-13* Haven’t been able to open it for weeks. “Service is temporarily unavailable…” ### 1/5 — More bugs than their beds *2024-01-20, version 3.9.3* App is down for days. Even when it’s working it’s poor functionality and complexity - just marketing and offers. ### 1/5 — A waste *2023-10-20* No option to log in or retrieve a booking ### 1/5 — Rubbish apps *2022-09-13, version 3.9.3* Does not allow you to login. Very difficult to book rooms on the apps. A real let down for the hotels. As previous reviewer said fix your app and make it user friendly. ### 1/5 — Cannot open App. *2020-08-17, version 3.9.3* Cannot open App. ### 1/5 — Very poor *2020-04-01, version 3.9.3* What a terrible user experience and design. Almost an example of a company needing an app and just creating the bare minimum to tick the box. I am an invited member but just use the website was the app designed by a 5 year old ? ### 1/5 — Useless *2019-09-11, version 3.9.3* Can’t log in. Looks a good site but useless if you can’t log in to it and see your bookings etc? Stewartmf ### 1/5 — Ridiculous *2019-05-26, version 3.9.3* Ridiculous app that doesn’t allow you to login as an ‘invited’ member.... so who is this aimed at then? Waste of time. ## Most praised reviews (10 highest-rated) ### 5/5 — Gorgeous App *2024-11-18, version 4.1.0* Extremely user friendly and aesthetically pleasing. ### 5/5 — Great app! *2024-11-15, version 4.1.0* Easy navigate and lots of useful information about all the little bolthole hotels around the world. ### 5/5 — Beautiful new app *2024-11-15, version 4.1.0* This beautiful new version of the SLH app is a vast improvement on the previous one. Ability to log in and see bookings past and future, rebook past bookings, browse and book new hotels - it’s exactly what I want from a hotel booking app :) ### 5/5 — So user friendly!! *2024-11-14, version 4.1.0* So easy to use and my go to place whenever I’m lacking some travel inspo. Also love the fact that you can add your loyalty card to your wallet, bravo! ### 5/5 — Fantastic update *2024-11-14, version 4.1.0* Love the new App. Massive improvement and lots of new functionality. Hotels look amazing as always. ### 5/5 — New updates! *2024-11-14, version 4.1.0* Love the new app- the map functionality is so helpful! ### 5/5 — Amazing APP *2024-11-14, version 4.1.0* This is such a brilliant app, the new features are a game changer and I’m loving the new SLH Club card wallet. I highly recommend using this app if you want to book your next holiday!! ++++++ ### 5/5 — Wow! Fantastic app! *2024-11-14, version 4.1.0* Absolutely love the new app!! Looks so clean and is super easy to use, love love love the new SLH Club feature. The map is my bible. ### 5/5 — Great App! *2024-11-14, version 4.1.0* This app is incredibly user-friendly, with an easy-to-navigate layout. The imagery is beautiful, and I really enjoy the overall look – it’s both visually appealing and functional. I look forward to reading more articles on Swoon! ### 5/5 — Fantastic app *2024-11-14, version 4.1.0* My favourite independent hotels all in my place!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-09.*