# Small World Money Transfer — user reviews > 133 indexed App Store user reviews of Small World Money Transfer by Small World Financial Services Spain S.A., rated 4.50/5 from 1,810 ratings. - Source: https://appshunter.io/ios/app/small-world-money-transfer/id1055641127/reviews - App overview in markdown: https://appshunter.io/ios/app/small-world-money-transfer/id1055641127.md - Rating breakdown: 5★ 1,422 · 4★ 149 · 3★ 79 · 2★ 50 · 1★ 110 ## Newest reviews (16 of 133) ### 2/5 — Buggy app, ok service, suspicious activity *2023-07-08* I was very skeptical about this app after reading the most recent reviews. However, the USD to BDT rate was very high here so I took the risk. Took 3 days for the money to reach the destination bank which I made my peace with considering I got more money because of their unbeatable conversion rate. Sadly, I got a suspicious activity alert from my bank after a week. I don’t recall using my debit card anywhere else lately. While I can’t tell with certainty why my debit card was hacked a week later but I can’t recommend this app to my friends either. I had no choice but to get a new debit card. Other impressions: App quality: 1/5 (very buggy) Transfer time: 3/5 (not the fastest, but ok) Conversation rate: 5/5 (the highest in my experience) Security: 0/5 (at least in my experience) Transaction fee: 1/5 (most apps offering free transfers) **Developer response:** Dear Customer, thank you for taking your time to communicate us why our service did not meet the level of your expectations. We highly appreciate it as this will help us a lot to improve our overall service. We work on the best security for our clients. If you need help, please feel free to contact us anytime. We are at your full disposition. Thank you and regards, Small World Financial Services. ### 1/5 — Please stay away from Small World money transfer. *2023-02-17, version 4.8* Please stay away from Small World money transfer.If you need to send money within a week. Their customer service is so bad. I will say in one word they have no customer service. It's been 10 days since my money is not going, they don't do anything.!! ### 2/5 — Hangs and crashes during payer agent input *2023-02-01, version 4.7.4* This version Works all the way to payer selection but, at that point, it keeps swirling rather than displaying the list or map of available agents and then crashes on iPhone14plus ### 1/5 — Takes too much time and poor response *2022-12-13* Try to avoid small world money transfer if you really need urgent transection. It takes too much time. They said it will take 2-3 business days. But even after 5 days still status is showing under review. Customer service response is also very poor. Good bye SmallWorld. Btw if anybody wants/loves to take extra headache after sending money to back home than you guys can use SmallWorld. **Developer response:** Dear client, Thank you for having taken your time to provide us with your valuable feedback relating to our service and we are sincerely concerned and apologize that we fell short on your expectations. We would like to request you to please indicate us your transaction number (MTN), so we can investigate your case and take further action. Thank you very much. Kind regards, Small World Money Transfer ### 1/5 — Aplicación mala *2022-11-12, version 4.3.0* Mala aplicación se tardan mucho para enviar el dinero ### 1/5 — Time wasting *2022-10-26, version 4.3.0* This app ask so many questions and when you want a transaction to go through it some times takes days ### 1/5 — Can’t get hold of anyone *2022-10-07, version 4.1.0* I can’t get hold of anyone in the customer service department to process my transaction after verifying my identity. Terrible! ### 1/5 — Customer service *2022-09-14* Custumer service is horrible. The app doesn’t allow you to add the recipient’s middle name, but the bank they’re working with abroad want to see every single name before paying. And if you try to call them, there is no one available to address your problem. Meaning there can not be any emergency here! You will be great with a good customer service. Thank you **Developer response:** Dear client, Thank you for having taken your time to provide us with your valuable feedback relating to our service and we are sincerely concerned and apologize that we fell short on your expectations. Our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to bring a quality service. Yours sincerely, Small World Money transfer ### 1/5 — This app is completely useless don’t download *2022-09-06, version 3.13* Don’t send money through this app they hold up your money for weeks . Keep way from this company at all cost. This company is not trustworthy. ### 1/5 — Slow *2022-09-01, version 3.13* I sent money for about a week now and my sis has not gotten it ### 1/5 — Weird service *2022-07-26, version 3.12* Stop asking for feedback when you don't know when to send the money!! Silly ### 3/5 — App is unusable *2022-06-17, version 3.10.3* This app gives amazing currency rates but app is trash. Cannot use at all. ### 3/5 — Keeps getting stuck *2022-06-14, version 3.10.3* I have had good luck with the app for a long time, verifications and such sending money to Venezuela but now it keeps getting stuck ### 1/5 — No thanks. *2022-05-27, version 3.10.3* Unreliable and more expensive than WesternUnion and Moneygram. ### 1/5 — 🥵 rubbish service *2022-05-26, version 3.10.3* Avoid !!! AVOID !! AVOID !!! AVOID !!! AVOID !!! AVOID !!! 🤬🤯😡 ### 1/5 — The App is rubbish *2022-05-26, version 3.10.3* I downloaded and registered for the first time, when I was ready to send money, I couldn’t log in, it doesn’t recognise me anymore even with my facial recognition or PIN number or password, I also tried deleting and downloading again still not working, in the end I have given up and moved Ria. ## Most critical reviews (10 lowest-rated) ### 1/5 — dont loose your time *2025-03-11, version 4.19.1* its doesnt work ,even for open it impossible ### 1/5 — Cancelled *2024-11-14* This company does not transact any longer. I went under administration in June 2024. Failed company ### 1/5 — Please don’t use this app or website *2024-06-13, version 4.19.1* Please don’t use this app or website I sent money to my brother but he’s never received the money I try to contact the customer service no one answers. ### 1/5 — Worst app/Bad service *2024-03-19, version 4.19.1* I used it a lot before even when the app it’s ridiculous slow and annoying to use or when they want a document upload, which is fair but take ages, do it all the time and after that still not in use the account to make transactions, got tired of contacting customer support and they’re extremely useless too. You’re better with Ria transfer tbh, so fast and reliable. ### 1/5 — Complicated / Compliance 🤦🏻‍♂️ *2024-01-25, version 4.19.0* I used to use small world and only small world to send money, I would recommend small world to my friends and family all the time. But after using TapTap Send for past year and half I’m not going back to small world again. It’s so easy to use the app and create new payees on the other hand small world is so complicated and long process. Unnecessary details are needed to create new payees. Bkash payments service with Taptap is awesome 🤩. And thy don’t ask for documents on every transactions once verified with ID its should be sufficient for any company..!! ### 1/5 — Worse *2023-09-04* They have the worst customer service and currency rates. They put you through a compliance verification process when you have already completed. They take your money and then later send you an email saying your transfer is on hold. I was only sending $50 bucks not $50 grand. Just an inconvenience company. That’s why I use their competitors. **Developer response:** Dear client, Thank you for having taken the time to provide us with your valuable feedback relating to our service we are sincerely concerned and apologize that we fell short of your expectations. We would like to request you to please indicate to us your transaction number (MTN), so we can investigate your case and take further action. Thank you very much. Kind regards, Small World Money Transfer ### 1/5 — Worse *2023-08-31* They have the worst customer service and currency rates. They put you through a compliance verification process when you have already completed. They take your money and then later send you an email saying your transfer is on hold. I was only sending $50 bucks not $50 grand. Just an inconvenience company. That’s why I use their competitors. ### 1/5 — Bad App *2023-05-04* Hello this App is not a good app don’t waste your time using it or recommending it to others cuz a friend sent me money using this app from Italy, he sent it to my bank account, they said it will take 3 business days before the money will reflect in my account but it is 7 business days now and I’m not seeing anything in my account, it’s a bad app , you have to avoid it **Developer response:** Dear client, Thank you for reaching out to Small World. Please accept our sincerest apology for the inconveniences that we have caused. We would like to request you to please indicate us your transaction number (MTN), so we can investigate your case and take further action. Thank you very much. Kind regards, Small World Money Transfer. ### 1/5 — Payment options flaws *2023-03-13, version 4.9* I have already logged this flaw but I haven’t seen any improvements on it. Customers should be able to manage their payment options. Ebay, Ria , WU and likes are have the option to allow customers to delete and and card payment but this particular app or web version of your services restrict users from this. There are loads of options nowadays but I don’t see any updates or improvements. Its a same. I have to always enter my long 16 digit although it’s successfully added to my account but its not populating for selecting. Shame!!! This needs looking at. ### 1/5 — Disgraceful customer service *2023-03-06, version 4.9* Do not use this app at all. It takes them days for a decision, and whenever you try to contact them they are always unavailable. I have been waiting over a week for a review of a transfer that everywhere else takes an hour or two. Worst company alive ## Most praised reviews (10 highest-rated) ### 5/5 — Fantastic service, highly satisfied and recommended *2022-07-22, version 3.12* Fantastic service, highly satisfied and recommended As per my title this says it all, however I’m writing this review after using the more than 2 years. In terms of customer service, exchange rate and delivery of the service; all top quality. I didn’t need to use any other platform since I have started using small world. Keep your good work up small world family. ### 5/5 — Great *2022-06-24, version 3.12* Always best rate ### 5/5 — Fácil de usar *2022-05-12, version 3.10.3* Excelente aplicación ### 5/5 — E *2022-05-09, version 3.10.3* Very good service.thanks ### 5/5 — Mr shilu chowdhury *2022-03-07, version 3.9.1* That app is good easy to use thank you small world management team ### 5/5 — Rates *2022-02-15, version 3.9.1* Your rates are very competitive ### 5/5 — Excelente App *2022-02-12, version 3.9.1* V tu-very goods ### 5/5 — mr noman *2022-01-31, version 3.9.1* veey quick service ### 5/5 — Very fast *2022-01-27, version 3.9.1* Los mejores ### 5/5 — Thank You! *2022-01-17, version 3.9.1* Thank You for completing my transfer! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*