# Smarkets Betting Exchange — user reviews > 58 indexed App Store user reviews of Smarkets Betting Exchange by Smarkets, rated 4.79/5 from 4,614 ratings. - Source: https://appshunter.io/ios/app/smarkets-betting-exchange/id1155643579/reviews - App overview in markdown: https://appshunter.io/ios/app/smarkets-betting-exchange/id1155643579.md ## Newest reviews (11 of 58) ### 3/5 — Good service, poor app function *2026-04-20, version 2.24.2* Been using this app for quite a while now and the overall service is great. The design is also good as an app and intuitive. BUT the system functions poorly on iOS. The markets will go blank when going between tabs, there’s lag and sometimes error messages for unknown reasons so you have to restart the app. It’s an ongoing issue that doesn’t get fixed and gets very frustrating. Top level service as an exchange bookmaker, but the app needs a lot of work to be dependable ### 2/5 — Needs improvement *2026-03-10, version 2.24.2* Overall a pretty good UX barring a few issues Live streaming of racing throws an error (Aug 2025)- restarting the app doesn’t solve The bids go blank when moving from tabs at times and only way is to restart the app to resolve this ### 4/5 — Getting there *2025-04-17, version 2.23.4* Overall, decent app. Would like to see matched betting section added in next update - including arbs section ### 2/5 — Pretty Diffiy *2024-09-21, version 2.22.12* I don’t like the black background and find some parts difficult to navigate I will probably go elsewhere if I ca find a way to cancel. ### 1/5 — All your reviews are fake *2023-06-07, version 2.21.6* All your reviews are fake ### 1/5 — Awful app *2023-04-14, version 2.21.6* Don’t use this cost me £36 due to an IT outage at antree festival. Won’t support no phone likes check it out for yourself. Also look how many outages they have on big events don’t use it use matchbook or Betfair. ### 2/5 — Slow withdrawals, app slow to respond, too many outages/pricing issues *2022-08-15, version 2.20.16* Will stick with BFEx and MB from now on. Can’t be dealing with the uncertainty Smarkets provides. ### 1/5 — BAD LIQUIDY *2022-05-22, version 2.20.15* Incredibly bad liquidity vs Betfair which is a shame as I’m desperate for a competitor to come along and challenge them. ### 3/5 — Floating keyboard *2022-02-13, version 2.20.14* The bet confirmation tab does not fully display when using the iPad floating keyboard method of inputting the numbers resulting in difficulty in placing the bet. Please kindly fix - thank you. ### 3/5 — App issue *2022-01-17, version 2.20.13* I keep getting no internet connection I did try changing from wifi to 4G(data mobile) Restart the app Is just freeze sometimes and is frustrating:( ### 1/5 — Scam?? *2021-09-23, version 2.20.12* Probably is a good app, though I signed up using a promo that would give me a £10 bonus - though when I finished the sign up process and deposited money I was then told I was NOT eligible.. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible customer service *2026-04-16, version 2.24.2* Since I now never get a response from the support team by email I thought I’d leave a review. Don’t even try to earn a good wage from this app, as they’ll limit your deposit limit to 500 a month, and reject any kind of increase you request without even seeing relevant documents proving that an increase is necessary. I’ve used this app for over a month and earned a very good amount relatively, multiplying my earnings and making a good wage, yet now I can’t use it to my full limit since I’ve been restricted. Betfair is great, the customer service actually ask you for documents when asking for an increase, and have the same review team unlike smarkets being completed unrelated to their deposit team ### 1/5 — Markets *2026-02-17, version 2.24.2* Smarkets you have no Markets ### 1/5 — Useless support staff *2025-09-14, version 2.23.9* No matter the issue they never seem to be able to help you solve anything. ### 1/5 — Don’t do it robbing b *2025-04-12, version 2.23.4* Take your money and then want bank statements until your born and you don’t get it back. Absolutely stay away ### 1/5 — Customer service is horrendous *2024-04-19, version 2.22.6* Simply put it’s just 3rd best, less choice of matches and slow to update. Good luck if you need to contact customer support as they must have a script to fob you off . The real trouble comes if you place a bet, win and they retrospectively decide to void it, probably illegal. If you do use it then I’d use a third party to deposit as I wouldn’t be comfortable trusting them with bank details . UPDATE In response to the feedback - I received an email from Smarkets stating I placed a bet at 12:50:35 (which won) and then this was voided at 12:53:28 …….. so nearly 3 minutes after my bet do the whole 8 seconds thing is quite frankly a lie . Happy to provide the email from yourselves as proof ### 1/5 — Worst app ever *2024-01-13, version 2.22.3* Constant lagging, rebuffing, disconnections, reconnections, response times when selecting prices or stakes overlapping and creating errors. Advise if continuing to use this app be extremely careful and patient when entering any information as it could cost you big time. I only put a star in so I could rate this c**p in all honestly if you get to read this RUN FROM THIS NOW ### 1/5 — Dynamic Island causes an issue *2023-12-30, version 2.22.3* Great app - except Dynamic Island isn’t accounted for. You can’t read some notifications. ### 1/5 — Poor customer service, slow app *2023-10-06, version 2.22.1* I want to start by recommending users to try the competition. Matchbook have a great app, new feature and a responsive customer service team. Betfair, as expected, have a strong team and a very good app. Smarkets will consistently let you down. Understandable that there are new betting regulations and so more know your customer checks have to happen, however Smarkets is incredibly inefficient. There have been a number of times where they have taken a week to respond, only to ask for the same documents that I had sent that week before. This, combined with the loss of access to deposits and other features, can mean that you lose access to your account for months at a time (I have been in the process for over a month now and it is still not sorted, and know someone else with the same experience). There is also no good feedback system, I have requested to talk to managers and report the awful service but these requests are left blank. I am unsure who is responsible within the team for the severe lack of competence, however I have the names of the people who frequently send the same request back and so would expect management to contact me to get rid of the bad apples. App loses functionality after a bit of usage and gets really slow. ### 1/5 — Awful UI, functionality just doesn’t work *2023-08-25, version 2.21.18* I’ve had to uninstall and reinstall the app over 10 times, constantly doesn’t load live bets/prices, sometimes doesn’t load anything at all. Do not download app better just sticking with it in browser mode ### 1/5 — Terrible can’t even use *2023-07-25, version 2.21.18* Don’t know if it’s an update but doesn’t work at all. Doesn’t ask me to login and doesn’t show me my balance. Shutting down app and restarting doesn’t work either. Unusable. ## Most praised reviews (10 highest-rated) ### 5/5 — Happy! *2025-06-26, version 2.23.8* Hey, I’ve been using Smarkets for a while and really appreciate how easy the app is to use. The odds are better than most other sites I’ve tried. Really pleased with their customer service, quick to respond and super helpful with my questions! Deposits and withdrawals are fast and smooth too! ### 5/5 — Smarkets *2023-09-18, version 2.22.0* Excellent easy to use App ### 5/5 — Like it *2022-09-12, version 2.20.16* It takes a bit of getting used to after using betfair for years, but I now use smarkets for all of my laying. The profit and loss tools are much Easier to acces and use on the app ### 5/5 — Very very impressive *2022-07-20, version 2.20.16* The app is brilliant. It’s quick, slick and very easy to navigate - and bug free so far. There are roughly as many in-play football games to choose from as Betfair and so far they’ve paid out instantly; and that’s not something I can say for the other Exchanges. The liquidity is increasing all the time and there is much much more than Betdaq and Matchbook. ### 5/5 — Great Betting Experience! *2022-06-05, version 2.20.15* I like how you can get email updates on profit and loss. Good liquidity on football. Fast withdrawals. Great customer service. Great odds with low commission. Definitely my go to app to bet on the football for the foreseeable future! Navigation could be improved to make certain games easier to find. ### 5/5 — Colour *2022-05-15, version 2.20.15* Love the app but I would love the light theme I use on desktop to be available on app. ### 5/5 — App stopped working after updated *2022-02-16, version 2.20.14* Error 503 - ok so if anyone gets this error message it’s because of your VPN, turn it off and smarkets will work.. ### 5/5 — Customer service agents 5* *2021-12-18, version 2.20.13* Can not recommend there customer service team had a withdrawal issue which was solved within seconds of starting chat with this colleague ### 5/5 — First Class *2021-12-02, version 2.20.13* Beats Betfair and other exchanges hands down. Again found by mistake. But what a mistake great odds on offer and no problems getting matched and a plus is Smarkets 2% Commission it’s nice to see a exchange that’s not there to rip it’s customers off like Betfair and the so called Ladbrokes exchange.. keep up the good work guys .. One happy Punter 😀 ### 5/5 — Fantastic *2021-02-26, version 2.20.3* I think this is a great exchange. I’ve always used betfair in the past, however Smarkets is also very easy to use and they offer a better commission rate as well as offering better or equal odds than the other exchanges. I only found out about Smarkets by luck, if they had better marketing a lot more people would be using them --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*