# Smart & Final — user reviews > 400 indexed App Store user reviews of Smart & Final by Smart & Final Stores LLC, rated 4.60/5 from 8,319 ratings. - Source: https://appshunter.io/ios/app/smart-and-final/id1476069363/reviews - App overview in markdown: https://appshunter.io/ios/app/smart-and-final/id1476069363.md - Rating breakdown: 5★ 6,826 · 4★ 531 · 3★ 245 · 2★ 170 · 1★ 547 ## What do users think of Smart & Final? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 👍 Organized app - 💡 Digital coupons **Cons** - 🐛 Clipping coupons doesn't work - 🐛 App crashes/freezes - 🐛 Login/sign-in issues - 🐛 Difficult to navigate - 🐛 Inaccurate pricing/discounts - 🐛 Outdated app version **Commonly reported bugs** - Digital coupons not working - App crashing/freezing - Login/sign-in problems - Incorrect pricing/discounts **Most requested features** - Ability to see item stock at local store - Easier coupon clipping process - Loyalty points program - More user-friendly interface - Better integration with website ## Newest reviews (14 of 400) ### 2/5 — Problems with check out *2026-07-27, version 26.16.0* Card processing is approved but then fails. Bank approval is made but something happens and it doesn’t work. It takes 2 days for the card to be refunded ### 3/5 — Checkout difficult *2026-07-25, version 26.16.0* First time delivery order and getting thru to checkout was a real challenge: No help, no prompting just popups informing that I lost my delivery time-slot. ### 3/5 — Good pricing bad tech *2026-07-12, version 26.16.0* The services good. The app is glitchy and keeps making me restart and by the time I restart whether it’s the payment plan or the promo code or entering the information delete all of the previous information which delays- then the timeslot is gone and resets the whole this and I have to re enter again. I’m not slow but it took. Long time to get it right ### 3/5 — Sale prices do not appear in cart *2026-06-28, version 26.16.0* I wanted to get the red cherries at the advertised sale price but I could not get the sale price to show up on the order form ### 3/5 — Not great *2026-06-28, version 26.16.0* This App is ok for digital coupons. But, for order pick up, it was not great. ### 2/5 — Old school but functional *2026-06-27, version 26.16.0* 06/2026 - Smart & Final needs work but I’m grateful to have pickup as an option and my local store. ### 2/5 — App difficult to use *2026-06-21, version 25.44.0* Kicked me out when I was getting ready to pay . Went back in and the cart was empty. Started over had trouble getting to check out, adding payment for out of state to deliver to my military family in CA. I chose for delivery once my order was done but it kept trying to set up as pickup. It was a hot mess. Hopefully they get the delivery. ### 4/5 — Tanya & John *2026-06-18, version 25.44.0* I sincerely appreciate the managers at Smart & Final (Inglewood) on Crenshaw; who make the experience worthwhile for our school to partner with them. They’re hands-on, professional, resolve challenges expeditiously, and always make my experience pleasant. Thank you for representing our community in a positive manner. I appreciate your service to the community. ### 4/5 — Down *2026-06-16, version 25.44.0* Is the app not working for the last few days ### 3/5 — Good but *2026-05-23, version 25.44.0* It's good, but sometimes it's difficult to process payments—you have to keep trying several times. Please send the receipts. ### 4/5 — Surprisingly easy *2026-05-06, version 25.44.0* First time using the Smart & Final app to Shop for pick up at store and so far, it seems to have gone very smooth we’ll see you after I pick up groceries ### 4/5 — Slow app *2026-04-27, version 25.44.0* Experience was decent but slow app compared to many competitors ### 2/5 — Glitching *2026-04-22, version 25.44.0* I try to click on the icon for the app and it glitches and doesn’t actually let me go into the app, I have tried removing it and redownloading it and it still won’t let me access it. ### 1/5 — 1 star for forcing me to provide my phone number *2026-04-05, version 25.44.0* 1 star for forcing me to provide my phone number ## Most critical reviews (10 lowest-rated) ### 1/5 — Sucks *2026-08-01, version 26.16.0* Hate this app!! It’s freezes all the time, doesn’t show all items. ### 1/5 — Buggy, buggy, buggy *2026-07-26, version 26.16.0* This app is not ready for prime time. Entering credit card info should be a copy-and-paste procedure—best practice re security, whereas actually typing the info is worst practice. I tapped on “My Bar Code,” just out of curiosity, and the screen went to maximum brightness and the Dock disappeared. I had to quit the app to get out of there. This apparently was an odd glitch, because I relaunched the app and again tapped on “My Bar Code,” and the Dock remained accessible, so I was able to exit. But please fix the credit card entry issue. Having to manually enter sensitive data is disqualifying. ### 1/5 — Anybody home??? *2026-07-18, version 26.16.0* What’s the point of an app when the store employees don’t know how to fulfill the orders? ### 1/5 — Glitches *2026-07-04, version 26.16.0* Many glitches. Refreshedapp multiple times. Took 30 minutes ### 1/5 — Coupon didn’t apply *2026-07-04, version 26.16.0* The coupon was clipped yet didn’t go through !! ### 1/5 — Coupons did not applied after multiple attempts *2026-07-02, version 26.16.0* Wasted my time ### 1/5 — App Suddenly Unusable *2026-06-15, version 25.44.0* Last time I went to Smart & Final to shop on 6/12/2026, I was suddenly unable to use the app while inside the store. I would tap the app icon, then it was just go nowhere disappear. So I went outside the store, based on previous experiences with the same app freezing while inside the store. This time, going outside the store did not help either. I tried again today to access the app from home, and it is still going nowhere and just disappearing. I am up-to-date on my iPhone updates. Please help! ### 1/5 — Never open in store *2026-05-24, version 25.44.0* Can never open and use my clipped coupons while in the store this app is useless the store should just make the sale price available to every shopper while in the store ! ### 1/5 — App not loading *2026-05-22, version 25.44.0* Tried over 3 days at separate time to download app from Apple. No longer works ### 1/5 — credit card *2026-04-09, version 25.44.0* Took 5 tries (45mins) to get your system to use my VALID AmEx card!!! Thought this would be simple - but NONONO!! ## Most praised reviews (10 highest-rated) ### 5/5 — Free delivery *2026-07-13, version 26.16.0* My car died and unable to pick up order . on top of ad it showed free delivery, did I miss spell the code can you honor the free delivery , I frequently order from your store, having a car problem and a senior. Thank you. Linda Smith ### 5/5 — Best price *2026-07-12, version 26.16.0* Fresh, good quality 🫠 ### 5/5 — Pick up Orders, and In house shopping *2026-06-24, version 25.44.0* The Staff and Management ( Esp. Karen, Kevin, John) has consistently been Excellent,and personable ever since I first started shopping at Smart and Final ever since I moved to Simi Valley in 2002 ### 5/5 — Great app *2026-06-14, version 25.44.0* It saves me a lot of time. I love it. ### 5/5 — Promo Code for Free Delivery *2026-04-16, version 25.44.0* Thank you for free delivery. Makes my busy life easier ### 5/5 — Have everything *2026-04-04, version 25.44.0* Easter party headquarters ### 5/5 — Muy buenos *2026-03-30, version 25.44.0* Muy buenos ### 5/5 — Easy *2026-02-21, version 25.44.0* I really like the experience it was easy and fast ### 5/5 — ⭐️⭐️⭐️⭐️⭐️ 5/5 — Makes grocery shopping way easier *2026-02-12* Smart & Final has honestly become my go‑to app for groceries. The digital coupons alone save me money every week, and they’re super easy to clip — no digging around or scanning random barcodes. I just open the app and everything I need is right there. I also love how smooth the delivery and pickup options are. Some weeks I’m busy, so being able to order ahead and just roll up for pickup is clutch. When I do delivery, it’s fast and everything shows up fresh. And the weekly ad… man, that’s my Sunday routine now. It’s clean, easy to scroll, and actually helps me plan meals without feeling like a chore. If you shop here even a little bit, this app just makes life simpler. Highly recommend. **Developer response:** WOW, that was one fantastic review. Thank you so much for shopping with us and sharing feedback. We appreciate all feedback and this one just made our day. Again thank you for being a valued customer and we look forward to providing all shopping needs. ### 5/5 — Affordable price *2026-02-06, version 25.44.0* Easy to find items good price --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*