# Smart Home — user reviews > 348 indexed App Store user reviews of Smart Home by Samsung Electronics Co., Ltd., rated 1.30/5 from 944 ratings. - Source: https://appshunter.io/ios/app/smart-home/id885787515/reviews - App overview in markdown: https://appshunter.io/ios/app/smart-home/id885787515.md - Rating breakdown: 5★ 40 · 4★ 18 · 3★ 20 · 2★ 29 · 1★ 837 ## What do users think of Smart Home? Overall sentiment: negative **Pros** - 👍 Monitoring time remaining on washer/dryer - 🚀 App works fine when it connects **Cons** - 🐛 Constant connection issues - 🔒 Requires repeated logins and security codes - 🤯 Confusing and unintuitive UI - 🤖 Lack of basic functionality (e.g. notifications) **Commonly reported bugs** - App crashes on startup - Fails to detect and connect to appliances - Loses connection to appliances randomly **Most requested features** - Automatic connection to appliances without pressing buttons - Integration with smart home platforms (e.g. HomeKit) - Scheduling and automation options - Improved error reporting and troubleshooting ## Newest reviews (20 of 348) ### 1/5 — Doesn’t work *2023-12-01, version 3.1194.960* It like the comments say. The app doesn’t work one bit. Maybe they shouldn’t offer it if it doesn’t work with WiFi. ### 1/5 — Outdated *2023-11-05, version 3.1194.960* I’m not sure why Samsung would advertise that you can connect your device to an app. The app is outdated and crashes or won’t load to even connect my device. I would not recommend this to anyone. ### 1/5 — Does not work!! *2023-09-01, version 3.1194.960* Is this app still supported? Because it does not work ### 1/5 — Rubbish app *2023-08-15, version 3.1194.960* Does not work terrible ### 1/5 — Hangs on failed to connect to server *2023-07-21, version 3.1194.960* Doesn’t work - did Samsung stop supporting it but forgot to tell the App Store? ### 1/5 — Should have known better *2023-07-09, version 3.1194.960* Downloaded App to monitor Washer & Dryer completions. Sign in to app with their 2 step security verification. Tap the Add Device to add a washer and requested to sign in with 2 step verification again. Device fails, washer does not show up. Sign in to app again with their 2 step security verification. Tap the Add Device to add a dryer and requested to sign in again with 2 step verification but fails… to many sign in attempts. Samsung SmartHome app needs to be removed. Unfortunately, I had to give it one ⭐️ to post this zero ⭐️ review. Having like issues with a 2 year old SmartThings Hub lately due to errant updates and, since most of my devices are Lutron Caseta, I purchased a Lutron hub and in the process of swapping out the remaining non-Lutron compatible smart devices to eliminate the SmartThings Hub. Over the last month of operation, the Lutron Hub has been very stable with lightning fast responses. ### 1/5 — App is total garbage *2023-05-17, version 3.1194.960* Never works, constantly have to log in over and over and over again. Crashes, never connects. Samsung obviously doesn’t care to fix all the issues. ### 1/5 — Does not work at all *2023-04-26, version 3.1194.960* It keeps having connection issues to the samsung servers The washing AP is active as per the instructions but the app continuously just look for it and never comes back. The app just show a cycling blue circle that never ends. Wow did samsung just put a feature on it spec sheet so they can sell more but don’t provide the actual feature. All bad, I’m never buying Samsung products again ### 1/5 — Never Samsung again *2023-04-10, version 3.1194.960* This app is the proof of Samsungs failure. Imagine you’ve created something like this. You as Samsung should go personally to every customer and beg for forgiveness. Shame on you. I’m buying only American Products from now on. ### 1/5 — Does not work *2023-03-13, version 3.1194.960* I can’t add my washer or dryer. Updated them to the latest firmware, but no change. Tell the app to not use two-factor after logging in and the setting is ignored. When you get to the authenticate device by enabling Smart Control, it just spins (even past the minute you have to do so). Can’t connect to server… ### 1/5 — Doesn’t work *2023-01-23, version 3.1194.960* An app from the dinosaur age. Does not connect/sync/stay signed in. Smart? ### 1/5 — Comically bad. *2023-01-09, version 3.1194.960* Not to be outdone by their appliances, this Samsung app might be the worst app in the history of the internet. ### 1/5 — No good *2022-12-29, version 3.1194.960* Doesn’t connect to server. Very glitchy to start. ### 1/5 — Sam sad *2022-11-26, version 3.1194.960* Impossible d’utiliser avec 15k$ d’appareils. Ça frise l’escroquis total en 2022 c’est inacceptable qu’une application non testée soit disponible. Et à aucun endroit on peut avoir de l’aide. Samsung mérite zéro! ### 1/5 — App doesn’t work *2022-09-03, version 3.1194.960* On a an apple iOS this app will let log in then it just says “cannot connect to server”. Therefore, you cannot connect to appliances or do anything. This app is terrible. Samsung products across the board are pretty bad. ### 1/5 — Needs an update ASAP *2022-08-30, version 3.1194.960* Their flex refrigerators with touch screen and washer dryer cost too much not to be able to connect them properly!!!! I had to reset my refrigerator and now I can’t even put my information back like I had it because the app is a piece of sh..!! To think 🤔 I was thinking of purchasing a new flex refrigerator with touch screen for our basement kitchen. Now that is up for debate with my husband saying no more Samsung refrigerators are coming in our house! Another thing to watch out for people is, (If you bought a almost $5,000 refrigerator from Samsung and purchased the extended warranty, make sure you put it with your birth certificate so that you will always know where it is. Even though you are in their system that you bought the extended warranty they will not come out unless you have the original information!!!! REALLY! 😮 ) Now,I wish, I would have never bought my WASHER, DRYER, TV or REFRIGERATOR from them !!!!!!!!!!!!!!!!!! ### 1/5 — App is trash *2022-08-25, version 3.1194.960* Won’t connect to Samsung server unless my phone is on 5G. Every time you open the app you have to enter a pword and 2 step verification. I said I didn’t want 2 step but it forces you to set it up regardless. Will not detect washing machine. Just goes into an endless searching cycle. Absolute trash, clunky and poorly designed UI, but what do you expect from Samsung ### 1/5 — Clunky and doesn’t work *2022-08-20, version 3.1194.960* I have a £1,300 washing machine with internet connection, what is the point with such poor app that keeps losing connection, data and the washing machine not connecting. Rubbish thankfully the WM was an insurance replacement so I didn’t pay for the privilege. ### 1/5 — App has never worked *2022-07-12, version 3.1194.960* Just bought a brand new washer but this app never worked with it. Constant synching, connection issues and always asking to login each. Most annoying and useless. Be careful buying products with this app feature as never worked. So upset as I bought the washer thinking this would be useful. Samsung don’t advertise your products can connect to wifi or apps when it doesn’t work. ### 1/5 — Typical Samsung *2022-04-30, version 3.1194.960* App is constantly crashing enters an loop where I can’t do anything. I’m having washing machine and have already enough of Samsung. Never Samsung phone and never other devices! ## Most critical reviews (10 lowest-rated) ### 1/5 — App does not work *2026-07-22, version 3.1194.960* App can’t even connect to their smart app ### 1/5 — Should be called “Stupid Home” *2026-06-23, version 3.1194.960* After multiple Sign in it kept not being able to sign in to server. Can’t Understand way they can make good app for their products. You would think they would want positive reviews instead how all the negative that are here. ### 1/5 — Doesn’t work. *2026-02-21* Why isn't the app working? Please fix it. ### 1/5 — App corrupted *2026-02-12, version 3.1194.960* This app doesn't work. Always says can't connect to the server ### 1/5 — Useless *2026-01-09, version 3.1194.960* Useless. Any more words would be a waste of your time. ### 1/5 — WORTHLESS *2025-12-10, version 3.1194.960* Worthless ### 1/5 — Unable to login *2025-03-02, version 3.1194.960* What kind of an app sends a verification code and says the code I entered is wrong. I’m literally looking at it. ### 1/5 — Bad products, bad software *2024-12-15, version 3.1194.960* And their lack of response shows just how little they care. ### 1/5 — Stupid, stupid, stupid!!!!!!!!!!!!!!!! *2024-11-24, version 3.1194.960* HOW DARE YOU KEEP AN APP ON THE APP STORE THAT DOES ABSOLUTELY NOTHING!?! YOU GO THROUGH THE ENTIRE PROCESS, AND ONLY THEN DOES IT TELL YOU THAT YOU NO LONGER USE THIS?!? WHAT ARE YOU DOING???? I WILL NEVER BUY ANOTHER SAMSUNG APPLIANCE!!!!! YOU SHOULD BE ASHAMED OF THE IGNORANT ROLLOUT OF YOUR SO-CALLED SMART APPLIANCES. ABSOLUTE GARBAGE. ### 1/5 — How not to write an app *2024-06-12, version 3.1194.960* Terrible app. Can’t even work with a password manager ## Most praised reviews (10 highest-rated) ### 5/5 — Отлично работает с кондиционером 9500 модель *2019-06-08* Были какие-то ошибки, переустановил ,всё функционирует ### 5/5 — 구매목록 좀 지워주실 수 있을까요.. *2018-07-18* 사용을 안하는데 용량이 꽉 차서 부탁 드릴께요.. ### 5/5 — It finally worked! *2018-06-27, version 3.1194.938* After 1 month of not being able to connect my Samsung Robot Vacuum to my IPhone it finally connected. I just went in and added the device through the app and it finally showed up. I had just about given up trying because I had attempted so many times when it first went offline. Anyhow it is working once again. ### 5/5 — Es läuft rund *2018-06-07* Hatte zunächst den Fehler gemacht und das verkehrte wifi Passwort eingegeben - jetzt scheint alles zu klappen ### 5/5 — Yes the App works. *2018-02-06, version 3.1194.933* I had to review because the Samsung app works exactly as it is described and connects with no issue. Follow the app directions and enable the device smart control as instructed. I can’t get it to not work as many reviewers mention. Maybe I’m lucky or something to do with working with automation software and hardware the last 15yrs but the Samsung Smart Home network config works. ### 5/5 — 뭐지... *2017-08-20* 나는 잘되는데.... 참고로 나 삼성꺼 웬만하면 잘 안 사는데... 무풍 때문에 샀어요. 앱 가동 잘 됩니다. ### 5/5 — 잘 되네요 *2017-08-13* 리뷰 읽어보고 걱정했는데 작동 잘 되네요 ^^* 아이패드 버전도 있으면 좋겠어요~~ ### 5/5 — Enfin *2017-08-08* Enfin une mise a jour qui fonctionne 2mois sans application c long ### 5/5 — 일단은 만족 *2017-08-06* 이제 다운받아서 기기연결했는데 리뷰들때문에 안할까하다 안되면 삭제한다는 마음으로 다운받았어요 ㅋ 생각보다 기기연결 쉬웠고 작동잘되고 스탠드 에어컨 연결하니 벽걸이까지 자동으로 기기등록되고 작동 잘되고 좋네요 외출했다 돌아올때 쓰려고 해봤어요 날이더워서 ㅡㅡ ㅋ 암튼 좋습니다 자세한건 더더 써봐야 알겠지만 밖에서 컨트롤 해서 들어왔을때 시원하니 좋아요 ### 5/5 — Amazing!! *2017-07-25, version 3.1189.910* True to their word Samsung repaired the crashing of the app!! My machines work perfectly with the app again!! The only thing that could make the machines/app better is if they automatically connected to wifi instead of pressing "smart control". Other than that. Amazing. Thank you Samsung!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*