# Smart Pension — user reviews

> 67 indexed App Store user reviews of Smart Pension by Smart Pension Limited, rated 5.00/5 from 5 ratings.

- Source: https://appshunter.io/ios/app/smart-pension/id1293678839/reviews
- App overview in markdown: https://appshunter.io/ios/app/smart-pension/id1293678839.md
- Rating breakdown: 5★ 5 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0

## What do users think of Smart Pension?

Overall sentiment: negative

**Pros**

- 👍 Easy to use
- 💡 Pension calculator helpful
- 📈 Up-to-date values
- 📱 Convenient mobile access
- 💻 Can do same as computer
- 🔄 Easy to navigate
- 💰 Easy to transfer pensions
- 📊 Motivating growth graph
- 🔒 Easy biometric login
- 🏠 Great self-service
- ✅ Easy to track value
- 🚀 Quick access to pension
- 💡 Insightful pension snapshot
- ✨ Well-designed app

**Cons**

- 🐛 App crashes frequently
- 🐛 App not loading
- 🐛 Login issues
- 🐛 App freezes
- 🐛 Basic functionalities not working
- 🐛 Lack of detail
- 🐛 App is a website wrapper
- 🐛 Glitchy UI
- 🐛 Poor performance
- 🐛 Annoying cookie warnings
- 🐛 Loses login session
- 🐛 Slow to load
- 🐛 App doesn't fit screen
- 🐛 UI feels outdated
- 🐛 Missing key features
- 🐛 Frustrating login process
- 🐛 Poor investment returns

**Commonly reported bugs**

- App crashes shortly after launch
- App never lets you update details
- Cannot log into the app after recent update
- App or website will not load
- Stuck on loading screen
- Transaction or growth details not showing
- Redirected to transaction tab and stuck on loading wheel
- Cannot edit beneficiaries
- App opens website via browser embed and is glitchy
- Unable to access the App, stuck on Smart logo
- Takes forever to log in and stuck on login screen
- App hasn’t been able to pass the 1st screen
- Worked OK for a few months, now won’t open
- Not able to access account through the app for days
- Doesn’t function any longer
- Latest version doesn’t load up
- App is not loading
- App no longer works
- Won’t open beyond the company logo
- Stuck on the opening screen after update
- App literally “blue screens”
- App frequently freezes on a dark blue screen
- App freezes on opening screen
- App closes as soon as I try to open
- App freezes when it first opens or when using features
- App doesn’t fit properly on screen
- Have to close and reopen app to get back to main screen
- Back arrow at the top of screen, cannot press it
- Crashes out on load
- Crash upon first launch after install
- Takes ages to load and sometimes can’t log in
- Dashboard UI is like from 90’s
- Information missing, cannot update fund value
- Cannot find option to message customer service
- App stuck on a message with no back button
- Login with Google account not supported, app stuck on Google Developers website
- Hasn’t worked since getting iPhone 11
- Takes a long time to login
- Keeps logging out
- Error when logging in with normal details
- After updating, have to re-enter biometrics
- Login keeps asking for biometric and then password
- Can’t open app
- Cannot see beyond the front page
- App stops working
- Unable to login after upgrading
- App is slow

**Most requested features**

- Show profit or loss on investment
- Receive notification for new contribution
- Improve app design and UI
- Implement in-app form for pension transfers
- Add dark mode

## Newest reviews (11 of 67)

### 2/5 — Always a problem

*2026-02-13*

App never lets you update details or check your forecast for the future and say problems try again after which you can not get back to the app without out closing completely go back to the old version it was better

**Developer response:** We hope this issue has resolved by now. If not, could you please try completely uninstalling the app and installing the latest version? If the issue persists, feel free to reach out to us directly via our support form: https://www.smartpension.co.uk/contact-forms/member

### 2/5 — Log in stopped working

*2026-01-14*

App is okay. Quite basic and likely using app wrappers around web pages (constantly asking for cookie acceptance). Lots of potential for it to be way better.

Since recent update, I can’t log into the app. Still works on browser. Sort please.

**Developer response:** Hi bencurzon, thanks for your feedback. We're always improving our app but you're right, not all of our pages are native yet - we're working on it. With regard to the problem logging in, please try deleting the app and re-downloading it. If the issue persists, feel free to reach out to us directly via our support form: https://www.smartpension.co.uk/contact-forms/member.

### 2/5 — Uninstalled after a few minutes of usage

*2025-10-26*

Installed it for the very first time ever but some of the basic functionalities didn’t even work so I’ll just stick to the website instead. When you click on the line chart showing your pension growth you get redirected to the transaction tab but it stays stuck on the loading wheel. Tried to edit beneficiaries but couldn’t even update a name nor select a title. So just gave up.

**Developer response:** Hi Sparmaham, sorry to hear that the app isn't working as expected. The quickest way to fix this is to delete and re-download the app. If the issue persists, feel free to reach out to us directly via our support form: https://www.smartpension.co.uk/contact-forms/member.

### 3/5 — App not working

*2025-07-28*

For some reason I am unable to access the App. There is only the Smart logo showing on the screen with no way of searching for assistance.

### 2/5 — Not working

*2025-05-28, version 5.5.0*

Worked OK for a few months, now won’t open

### 1/5 — Doesn’t Work

*2025-04-04, version 5.5.0*

App no longer works - really great …. 🫠

### 1/5 — Glitchy!

*2025-04-02, version 5.5.0*

Historically terrible UI and difficult login, but the app now won’t open beyond the company logo on the opening screen.

Spinny wheel of death on website login too at the moment, which is concerning.

### 1/5 — Doesn’t open

*2025-03-28, version 5.5.0*

Seems stuck on the opening screen after the most recent update

### 1/5 — Scammers

*2024-12-16, version 5.3.0*

Be careful you will not see your money never

### 1/5 — Pension

*2024-11-28*

This is the most annoying app ever . I set it up every few weeks because after a short time I go to log in and it will say email address incorrect or password incorrect. That makes no sense so then I have to sign in through google now every time. In a nutshell it’s the pits

### 1/5 — Blue Screen

*2024-11-08, version 5.2.0*

This app literally “blue screens” every other time I open it and cannot be used.

## Most critical reviews (10 lowest-rated)

### 1/5 — Updated and completely broken

*2026-03-09, version 6.3.0*

Since updating the app crashes shortly after launch. I tried uninstalling and reinstalling and still broken. I now have no visibility on my pension.

### 1/5 — App or website will not load

*2026-01-06, version 5.7.0*

I cannot access anything! Stuck on loading

### 1/5 — Lack of detail

*2025-11-10, version 5.7.0*

Very poor appt, not showing any other details like transactions or growth

### 1/5 — Not an app, only a link to their website

*2025-07-31*

The app just opens their website via a browser embed, offering no discernable additional benefits compared with opening in the browser. In fact its more glitchy, with issues such as not being able to even type into some of the required fields.

### 1/5 — Can never sign in

*2025-07-25, version 5.7.0*

Takes forever to log in and stuck on login screen

### 1/5 — Stopped working

*2025-07-11, version 5.6.0*

The app hasn’t been able to pass the 1st screen for a long time. Have you abandoned it?

### 1/5 — Not working

*2025-04-12, version 5.5.0*

I’ve not been able to access my account through the app for the last 10 days. Are you bankrupt?

### 1/5 — No longer works

*2025-04-09, version 5.5.0*

Doesn’t function any longer and it was just an app portal for website anyway.

### 1/5 — Doesn’t load up

*2025-04-06, version 5.5.0*

Latest version doesn’t load up, dead app.

### 1/5 — App Not working

*2025-04-04, version 5.5.0*

The app is not loading and has not loaded for the past week (April 2025). What is going on??

## Most praised reviews (10 highest-rated)

### 5/5 — Brilliant Company & App

*2026-07-23*

I paid into this Pension provider for a few years and have now retired from the company I worked for. I left the money in this account and it is growing.

### 5/5 — Great way to control your pension

*2026-01-15*

I was tired of just receiving one letter every year about my pension with my previous provider. Now, with this app I’m in control of my investment 24/7 and if markets go up and down I can take the right decision where to invest my pension 😎

**Developer response:** Thanks for your positive feedback, it's great to hear!

### 5/5 — Easy to use

*2025-06-09*

Easy to use app with up to date values, including negative and positive performance which is helpful.

### 5/5 — Love the pension calculator

*2025-06-04*

The best app I’ve used for understanding my pension, and I’ve used a few. Intuitive, can see my balance easily and updated every day. It’s a proper app and not a link to a webpage like some of the others I’ve used. Playing with the pension calculator makes understanding what my life might look like when I finish work, really come to life.  Solid app and of course, accessing on your phone rather than a desktop is convenient.

### 5/5 — Easy to use

*2025-06-04, version 5.6.0*

Easy to use App, viewing my pension is like viewing my online banking. Helpful tools to help planning.

### 5/5 — Great app

*2025-06-04, version 5.6.0*

I’ve recently downloaded the app to view my pension balance. Ease to use and find my way around it. I was drawn to the calculator, very helpful although I can’t afford to increase my contributions.

### 5/5 — Great app

*2025-05-28*

I can do all the same things here as I can do on a computer - love it!

### 5/5 — Great app

*2025-05-06, version 5.5.0*

Easy to navigate and transferring in other pensions was easy.

### 5/5 — Great app!

*2025-03-28, version 5.5.0*

Great app, easy to navigate and good design.

### 5/5 — Really easy to use, great self-service

*2024-09-11, version 5.2.0*

I find this really easy to use, it’s got great self-serve capability and I use it like I use my banking apps

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*