# Smart Prepay — user reviews

> 20 indexed App Store user reviews of Smart Prepay by PayPoint PLC, rated 4.52/5 from 556 ratings.

- Source: https://appshunter.io/ios/app/smart-prepay/id1210743398/reviews
- App overview in markdown: https://appshunter.io/ios/app/smart-prepay/id1210743398.md

## Newest reviews (2 of 20)

### 5/5 — Top ups

*2023-04-24*

Really easy with the app. Payment to update takes a minute or so. Good service

### 5/5 — Caravan park

*2020-04-29*

Great app to use at billing aquadrome saves running out of electric and very easy to set up with smart meter and payment card in app highly recommended.

## Most critical reviews (10 lowest-rated)

### 1/5 — Expensive

*2024-09-07*

Very expensive, app is very primitive, you can’t tell how much you have on your meter via the app, it only refreshes on a Monday and stays the same all week, I didn’t ask for this pre payment meter it was installed by holiday park I’m staying on not fit for purpose, wouldn’t recommend to my worst enemy

### 2/5 — Outdated limited capabilities

*2026-03-26*

It’s named SMART but it is way far from being SMART as no any warning that it is running low or live update about the credit. It needs to be updated very quickly.

### 3/5 — Reasonable prices, but updates are an issue.

*2026-08-30*

Reasonable prices, but balance doesn’t update frequently enough. This resulted in us losing power and over £100 worth of food.

### 3/5 — Basic but needs more updates

*2023-09-22*

Basic package but could be much more useful with features like real time balance tracking or even every three days balance alerts. Very easy to use though.

### 3/5 — Great App!

*2021-11-19*

It’s so much better topping up via your phone rather than taking a trip to the shops to top up. The app would be even better if there was an option to actually see your balance before topping up.

### 4/5 — It’s terrible !! The app does not count down balance

*2025-01-06*

Result ! Power runs out because app says you have an unused balance, When you lose power, app then tells you … You’ve run out. Pointless and very inconvenient especially is you are disabled !!!

### 4/5 — Good but 1 negative

*2023-02-25*

Quick & easy to use. 
Only downfall, it keeps coming up with my old card details and won’t let me change them so pain in the backside writing it all out every time I want to top up.

### 4/5 — Ok but

*2022-05-17*

So can be buggy also since adding need address details has become a pain to top up

### 5/5 — Top up

*2026-08-20*

So easy to use - on meter within minutes 👍👍

### 5/5 — Top up

*2026-04-19*

This works very well for me, especially now it seems to be updated more often

## Most praised reviews (8 highest-rated)

### 5/5 — Pre pay meter

*2025-07-11*

Excellent 
I remember when you installed these on all our sites
Thank you 
Regards Tony

### 5/5 — Top up

*2025-06-02*

This way of topping up is so convenient and easy. But would be better if it updated more than once a week ( that’s if you are lucky)

### 5/5 — Payment so easy

*2024-08-26*

Easy to pay and instant update on the account

### 5/5 — Upgraded app

*2024-04-07*

Great improvement on the previous version extremely easy to use

### 5/5 — Faultless

*2024-03-19*

I have used the app now for 3 years and have never encountered any problems topping up

### 5/5 — Good

*2024-01-01*

It’s so easy to add credit. But it would be great if it could update to the day we requested the update.

### 5/5 — Good system

*2023-12-02*

Convenient to use, great service with immediate receipt after payment made

### 5/5 — Excellent app

*2023-06-03*

Wonderful detail. A great way to control your electricity wherever you are. Thank you

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-01.*