# Smart Remote Connect — user reviews > 68 indexed App Store user reviews of Smart Remote Connect by Saregama, rated 1.60/5 from 38 ratings. - Source: https://appshunter.io/ios/app/smart-remote-connect/id1433934561/reviews - App overview in markdown: https://appshunter.io/ios/app/smart-remote-connect/id1433934561.md - Rating breakdown: 5★ 2 · 4★ 1 · 3★ 4 · 2★ 2 · 1★ 29 ## Newest reviews (17 of 68) ### 2/5 — Support for more regional languages needed *2021-06-23* Since the latest models have support only for Hindi offline music u need to at least upgrade the library to support other languages Tamil, Malayalam etc.. so that we can play via Bluetooth ### 2/5 — Mismatch in song shown in app and it plays *2021-05-25* There is mismatch, i was able to connect carvaan to the app and it plays the song from the app but in bhakti section it plays song different from what you selected seems like a bug. this does not seems to be issue in hindi section though for now ### 1/5 — Golden songs in a horrible app keep your frustrated. *2021-04-25* This app should actually be kicked out of the App Store. It pains me to say that, because the erstwhile HMV (now SaReGaMa) collection of songs is the gold standard of Indian film music. This app could not have done any more injustice to the musical greatness of that collection. It is such a horrible interface that my thumbs are going to tire typing this, but here goes. I am hoping that someone at SaReGaMa Carvaan reads this to rectify the horrible app: 1. The app takes forever to load (I am using the latest iPhone on 100 MBPS WiFi with no other apps giving problems, so please cut through the standard customer service response of ‘please check your internet/phone’. No dear, do a better job next time). 2. Searching for a song/album is at 20th century speed. Remember opening an Internet Explorer page in the 90’s and while it’s opening, you visiting the bathroom, heating your coffee, talking to your neighbor, watering the plants and coming back hoping that the page would have loaded? Yes, if you dig that speed, this is the app for you! (All that is of course hyperbole only to say that the app is REALLY slllllllloooooow). 3. There is no ability to play an entire album. Really. App developers, you really want me separately search and play each individual song of an album? I even wrote to the customer service folks about this, only to get a reply saying, ‘we value your feedback’ without really doing anything about solving the problem. A year has passed since then, however this frustrating inability of the app still persists. Bravo, Team Carvaan! (That’s sarcasm, in case the app developers didn’t get it). 4. Once you select a song, you wait for the next century to dawn before the song starts playing. That’s fast, ain’t it? (Again, sarcasm). 5. Many times, after a song gets over and you search for the next song and you press play, the next song will just not play. No sir, no madam, it just won’t play. Consistently. Every time. Unless of course you re-launch the app - and, who doesn’t love that! I am a paid subscriber of this app for two years in a row only because of the superb song collection and the high sound quality, which I have to give it to the team is just great (no sarcasm here, I mean it). However, the app misses basic functionalities of playing a given song, playing an entire album, reasonable launch speed, and so on. This app can be summed up in one word - deeply frustrating. Ok fine, that’s two words. But it’s deeply frustrating. I sincerely hope that the good folks at SaReGaMa Carvaan fix this app without losing its content and sound quality, so that Indian music lovers the world over can continue their love and appreciation for SaReGaMa. Till then, this app would remain a deep frustration. ### 1/5 — Piece of garbage *2021-01-06* I have followed the instructions as specified until heir manual. I am connected to WiFi and the application asks me to go the setting and connect to WiFi. The Bluetooth connection works but not WiFi Looks like no one tested the application. Most likely I will go ahead and return the caravan device as most likely the quality of the device is same as the app. **Developer response:** Dear Sir/Ma'am, Would request you to refer the link : https://youtu.be/-kYJorSpDXQ For more further assistance please mail us at carvaanapp@rpsg.in Regards, Team Saregama ### 1/5 — Unable to connect to WiFi *2020-12-26* Tried different means and ways but message keeps coming as Password incorrect though all my devices work on same password. Help section says enter serial number but no place u can enter within the app.. tried adding another Carvaan.. no use.. the help section phone numbers do not work either. **Developer response:** Dear Sir/Ma'am, Would request you to refer the link : https://youtu.be/-kYJorSpDXQ For more further assistance please mail us at carvaanapp@rpsg.in Regards, Team Saregama ### 2/5 — Bluetooth connection not working *2020-11-01* Great sound...great collection of songs.....but unable to connect with my iPhone (IOS13.6) via Bluetooth....the Carvaan get paired with iphone easily....but when trying to play from app, it can’t show the paired device(the Carvaan)...have refreshed several times....but nothing happened ....so frustrating....!!! ### 1/5 — IPhone Users Don't Buy *2020-10-16* Caravan will not be connected with IPhone users if they are trying to connect WiFi... So please don't buy if u want to purchase, Moreover, WiFi issue will definitely come after 1 year and this is been updated by the technical employee of the Saregama... Chinese product, FM quality is poor. Total waste of Money, this I got after purchasing it. ### 1/5 — THIS APP IS SO PATHETIC *2020-09-28* I wish there was a way to give ZERO star because that’s what this App deserves. I have paid the subscription and it’s not letting me play or download songs and keeps asking for subscription every time. HOW MANY TIMES YOU WANT MY MONEY??? I tried to call the 800 number. No matter what time you call it always says “all circuits busy” ??!!! Last 10 reviewers out of 12 reviewers have described the same problem so WHY DON’T YOU FIX YOUR APP. There are so many smart programmers in India. Get one of them to fix the App so it knows when people have already paid the subscription. I also own Carvaan Premium and it frequently makes screeching sounds. It’s a great idea of having a library of old songs but both the hardware and the software is garbage. Needs 200% improvement. I HAVE ALREADY PAID MY SUBSCRIPTION SO MAKE THIS WORK FOR ME AND SO MANY OTHERS WHO HAVE PAID THEIR HARD EARNED MONEY. **Developer response:** Dear Sir, For all Carvaan Premium & above variants, refer below 1.Power on Carvaan 2.Press Saregama mode on Carvaan 3.Register your mobile number/ gmail id in App 4.App will detect Carvaan in vicinity. For any assistance, please email your mobile number on carvaanapp@rpsg.in and we will get in touch with you shortly. Regards, Team Saregama ### 1/5 — Poor quality software *2020-09-26, version 1.2.54* App stops playing the next song when the phone auto locks screen goes to power save and to get it going you have unlock the phone and go to app. Badly designed software. ### 1/5 — Worst app ever *2020-09-22* It hangs, does not connect to Caravaan 2.0 and WiFi easily, everything on the app comes to a pause and this app crashes. Can’t control volume of Caravaan 2.0 from my phone, this is just day 2 on my radio and I am super frustrated with this app. **Developer response:** Dear Sir, For all Carvaan Premium & above variants, refer below 1.Power on Carvaan 2.Press Saregama mode on Carvaan 3.Register your mobile number/ gmail id in App 4.App will detect Carvaan in vicinity. For any assistance, please email your mobile number on carvaanapp@rpsg.in and we will get in touch with you shortly. Regards, Team Saregama ### 1/5 — Useless app with device *2020-09-20* This app is quite useless to be honest. I chose Hemant Kumar songs and the device played songs from Hum Aapke Hain Kaun. Lol. I think the designer should seriously test this or let users know how to use. I’ve been wasting my Rs. 300 per year as it has absolutely no added advantage over other music apps that are pretty perfect. ### 3/5 — Nice app improvement needed *2020-08-28* Nice app but I would suggest it would be better if playing songs based on movie name is also available. If i search for a song on app based on movie it plays that song only and not all songs from that movie ### 1/5 — Worst marketing strategy *2020-08-19, version 1.2.50* Compatibility with other than Normal Carvaan is worst thing played by app marketing team. Big Dislike 👎🏻 ### 1/5 — Terrible *2020-07-19* Such a frustrating app. Promises so much in terms of music. It has a great database but the technology fails us in a big way. I can't connect it to the bluetooth on my phone because it only connects to my headphones. My headphones are not even on! ### 2/5 — Bluetooth randomly disconnecting while playing song from App *2020-07-14* Hi The Bluetooth connection with the app is not stable. When I play a song from the app on Carvaan, it plays for sometime and then a message on the phone comes saying, app is disconnected. It was working fine yesterday. ### 1/5 — Its so painful!! *2020-06-11* My carvaan premium broke (software issue) and i tried to reset but it disappointed help and so I thought i will take the app subscription to stream songs via Bluetooth. The app doesn’t autoplay the next song. You have to keep clicking on the next song to play it. The worst app one could imagine. ### 3/5 — Different song playing *2020-06-10, version 1.2.50* Via app i’m playing a song in carvaan but it played another songs ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to connect with Carvaan *2026-05-07* It just keeps giving error unable to find any saregama carvaan, tried many times with different devices but unable to connect with any device. ### 1/5 — WiFi issue *2025-03-03, version 1.2.94* Hey the WiFi services are down since long it shows unable to connect whom to contact ? ### 1/5 — Play as remote does not work too flaky *2025-01-19* App says turn on Bluetooth when already selected and sometimes when it’s connected and playing stops in middle and asks to turn on Bluetooth Too buggy some of the buttons don’t even interact in some pages ### 1/5 — The worst bhikhari app *2023-04-02, version 1.2.92* After paying 3500 INR for the upgraded version of Wi-Fi model …I felt like they have an app …so I can can enjoy upgraded songs … it nothing more than a loot … I’m filing a civil suit against them … ### 1/5 — Doesn’t connect *2023-01-23, version 1.2.83* Doesn’t connect to my Caravan and Caravan mini. Tried a number of times. Don’t know what’s the issue. Have others too faced the same issue? ### 1/5 — Zero stars *2022-11-05* Crappy! After hours of effort, I still cant connect wifi! Strongly do NOT recommend. …Stand alone, the device serves a purpose, but without wifi it cannot deliver promised features (podcasts, etc) making the saregama device meaningless. Of course, I am unable to reach anyone for help or to return device. Suggestions: - surface device mac id for access control - easier wifi. My device not recognized by app so wifi options never available to me. ### 1/5 — App not recognizing that user has active subscription *2022-02-23* Hi team I have sent an email with my all the device details, i have the same issue like the other 15 users have paid for the subscription yet the app keeps saying i need to subscribe! Tried 20 times did all trouble shoot but same issue persists ### 1/5 — Volume control from App not working *2021-11-08* Volume control from latest ios version 15.1 is not working when we unlock phone after screen off. Downloaded latest version of app. ### 1/5 — Subscription Doesn’t Work *2021-06-18, version 1.2.59* I’ve used the app in the past and the songs are nice and play just fine but I don’t know what happened but this app has become a piece of junk! You now have to subscribe and pay A LOT to listen to ANYTHING on the app and they don’t even acknowledge the subscription. I’ve subscribed and paid but I still get a notification saying that I need to subscribe to listen to songs. And! The! Best! Part! Is! I AM subscribed ! Yet I can’t play anything? What junk. ### 1/5 — Seems like they uploaded it without testing *2021-05-14* It looks like either they didn’t find it important to test the app or didn’t pay well to tester before uploading it on app store, lots of bugs are there in this app (i.e. notification is showing message notification all the time even after Checking all the messages). They really need to work hard on this else there are thousands of apps in the market, no body really care about keeping an app with lots of bugs in their phone. ## Most praised reviews (10 highest-rated) ### 5/5 — Experience with aawaz *2020-01-28* With data prices going up, audio is so pocket friendly. Better than Radio experience. Thanks aawaz **Developer response:** Dear Sid, Thank you for sharing your experience with us. We are happy to have this valuable feedback from you. We hope Carvaan continues giving a delightful experience. Regards, Team Saregama ### 5/5 — Master piece Creation in the music of world *2019-11-08, version 1.2.25* Even 10 star rating is less for this wonderful product, Just priceless concept Buy it and feel it, wonderful A great creativity for music Lovers Negative review for this product will be a crime. Just Use it ... Highly recommended ### 5/5 — Good one *2019-06-05* Pairs automatically as soon as I turn on the app. Good one to have and use **Developer response:** Dear Preeti, Thank you for your valuable time and sharing experience with us. We are happy to have this feedback from you. We hope Carvaan continues giving a delightful experience . Regards, Team Saregama ### 5/5 — Awesome!!! *2018-11-30, version 1.0.14* Don’t knw what is making people confused about the app. Its one of the simplest app.i could connect it in one go.. -Saregama mode on your Carvaan - Bluetooth On on your phone - Go to Carvaan app - Click on the Bluetooth icon given on the app - Just select the device And its done. ### 5/5 — Great app (after some confusion 😬) !! *2018-11-13* Connects seamlessly and automatically. Initially I used to click on Bluetooth button and tried connecting through app. Unfortunately in that Bluetooth mode Caravan connects only as speaker. However after I complained to support they mentioned the right way is to click on the Saregama (1st) button and then it shows in app and you can easily connect. Hope it helps !! **Developer response:** Hello Digvijoyee, Thank you for sharing your experience with us. We are happy to have this valuable feedback from you. We hope Carvaan continues giving a delightful experience. Regards, Team Saregama ### 4/5 — Where does the downloaded songs go ? *2019-12-17* I can download the song and it plays in the caravan app on the phone. I would like to put in my music library to make a tune out of it or use as alarm. Is it possible ? If yes how ? If no bad design of the app. **Developer response:** Hello Sir/Ma'am, Kindly share with us your App login credentials and screenshot of mail/sms of pyament at carvaanapp@rpsg.in so that we can help to resolve your issue at earliest. Regards, Team Saregama ### 4/5 — Nice but need one improvement *2018-12-24* Please add feature to operate/save radio stations from this app otherwise we have to search frequencies every time we want to Listen AM/FM channels or stations Other than this everything is awesome. Thanks **Developer response:** Hello Brahmachaitanya, Thank you for sharing your feedback.We at Saregama value every feedback as it helps us to get better every day. We'll be sure to share your comments with the management team to review for future app improvements. Thanks for writing to us and have a nice day. Regards, Team Saregama ### 3/5 — App needs update *2024-01-24* The app needs to be updated that if we want to listen songs stored in saregama on the go we could listen through app also without connecting to device through Bluetooth. It will enhance the experience of listening the songs while travelling when we cannot carry the Saregama Caravan device with us. Please update. ### 3/5 — Stuck *2021-08-14* The iOS app stuck after we click on the arrow button at the bottom while song is playing ### 3/5 — Does what it is suppose to *2021-03-07* However, from time to time the app will crash or freeze. Perhaps its time to update to the new iOS. Randomly it disconnects from the carvaan karaoke. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*