# Smart Salary Packaging — user reviews > 28 indexed App Store user reviews of Smart Salary Packaging by Smartsalary Pty Ltd, rated 3.70/5 from 71 ratings. - Source: https://appshunter.io/ios/app/smart-salary-packaging/id6751791423/reviews - App overview in markdown: https://appshunter.io/ios/app/smart-salary-packaging/id6751791423.md ## Newest reviews (8 of 28) ### 2/5 — Buggy *2026-07-24, version 1.9* First time it worked well, second time…would not log in with credentials I set up. Tried deleting and reinstalling app with no luck. Same result; keeps refreshing to log in screen. Disappointing, as first time I used it was good for quick overviews of your account and certain functions. I am better off opening a browser window, which is less than convenient. ### 3/5 — Almost got it *2026-05-29, version 1.7* If this app also showed where your transactions were made rather than JIT Transaction for everything. I would this app use over the other smart app. The other app is useless and unreliable ### 1/5 — App doesn’t work *2026-04-30, version 1.5.0* Just doing started doing smart salary and downloaded the app I can’t even get doesn’t work please fix this as I need this to know what my balance is ### 3/5 — Great for leases not for the rest *2026-04-28, version 1.5.0* The registration for the new app was very easy and this is a big improvement in terms of managing my novated lease. However, I cannot see my super deductions in this app so it’s not going to fully replace the old app or website access until that is sorted. ### 1/5 — Can’t get off frozen front page *2026-04-28, version 1.5.0* You think they’d get this right before release. Hopeless! ### 1/5 — Can’t even login on IPhone *2026-04-24, version 1.5.0* Downloaded the app and the front page comes up, but is frozen so can’t use the app at all. ### 5/5 — Salary packaging made easy! *2026-04-09, version 1.3.0* The app is excellent! It’s intuitive, user friendly and genuinely simplifies salary packaging activities with its clean and easy to navigate interface. ### 1/5 — Doesn’t do anything *2026-02-18, version 1.1.0* Struggling to even get off the 1st page as there aren’t any options of buttons to go anywhere else to do anything like check the balance of funds available to use. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-07-17, version 1.8.1* Failed to send me a replacement card for my expired card. When I called, they told me I would have to wait up to 14 days for the new card to arrive, meaning I have no access to the funds until the new card arrives. They emailed back saying it could take up to 15 days for the card to arrive, and that I could still access my funds during the wait. The app does not show you full card details. Email did not disclose how to add card to Apple wallet without physical card. Online website had no instructions to. Couldn’t search anywhere online either 🤷🏻‍♀️ Poor customer service. Basically told me to just wait and there was nothing they could do despite it being their fault. ### 1/5 — Nonfunctional. *2026-06-04, version 1.7* Basic requirement to allow to sign in is non-functional. Chose SMS to obtain pass code, and stuck in loading loop as the app tries to log in via interfacing Smart website. ### 1/5 — No access to the new Smart app *2026-05-31, version 1.7* I have been a client since 2022. When I open the app I’m shown a “your account isn’t ready to be managed in the new app just yet” message. My first thought is why? Is being a client for over 4 years not long enough to justify not being able to use this app? Does Smart prioritise newer clients over established clientele? The old app which is still on the AppStore is horrid and yet although it shows me zero useful information, I can use that to log in verses this app. Not a good look. ### 1/5 — As useless as the company itself *2026-05-28, version 1.7* Apparently my account "isn't ready" for the app. The absolute incompetence of this company never ceases to amaze me. ### 1/5 — Old app better *2026-05-25, version 1.7* Can’t even open the app. Loading for so long and nothing ### 1/5 — Just a different look but not any better. *2026-05-21, version 1.7* What’s the point. I’ve downloaded the old app so I can see where my transactions are from. ### 1/5 — Frozen and doesn’t work. *2026-05-18, version 1.7* As has been reported in other reviews for weeks now, the App doesn’t work. Screen frozen and is useless. ### 1/5 — Doesn’t work *2026-05-05, version 1.6.0* App homepage stuck on screen ### 1/5 — Doesn’t move past first screen *2026-05-02, version 1.5.0* Downloaded and nothing happens once it opens to home screen. ### 1/5 — Stuck *2026-04-30, version 1.5.0* When I downloaded the app - I get ‘new app - even more of what you need’ - and cannot move beyond that ## Most praised reviews (10 highest-rated) ### 5/5 — Chocolate eater *2026-06-25, version 1.8* This app is so easy to use, I’m now on my third salary sacrifice provider, I feel like now have the right service I need with a clear understanding on my savings. ### 5/5 — Nice one finally! *2026-05-19, version 1.7* Got a nice app after a long time.. Addressed the pressing need of easy login, claims submission, discounts and few others. ### 5/5 — Discounts! Discounts! *2026-05-14, version 1.6.1* Loved how easy it was to get my Kogan gift card with 6% off and then buy my apple AirPods that I’ll now Salary sacrifice. Easy big time savings. Why wouldn’t you?! 😀 ### 5/5 — Easy to use *2026-05-01, version 1.5.0* This app is very helpful and clear and a much easier way for me to keep track of my employee benefits, especially for my vehicle lease and to submit my expense claims. ### 5/5 — Fantastic new app *2026-04-28, version 1.5.0* So easy to navigate and make claims for my novated lease. Love the easy access to Smartrewards too. 30% off cinema tickets is a fantastic benefit. Make sure you explore all the different discounts in there. Loads of great rewards up for grabs. ### 5/5 — Easy to use *2026-04-23, version 1.5.0* Love it! Easy to navigate and looks good too .. love I can get Smartrewards easy and instantly added ### 5/5 — Smart Salary Packaging new app *2026-04-22, version 1.5.0* Great new and improved app! ### 5/5 — Big improvement *2026-04-21, version 1.5.0* Register to new app was super fast. I can see my car balance in one go . Like the look of it . Easy to navigate. Keep up the good work. ### 5/5 — Great app *2026-04-21, version 1.5.0* Great improvement from the last one. One of the best ones I have seen. ### 5/5 — Massive improvement *2026-04-20, version 1.4.0* The app is leaps and bounds better than the last. This makes my life so much easier with controlling all my Salary packaging! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*