# Smart Security Camera App — user reviews > 135 indexed App Store user reviews of Smart Security Camera App by On Hand Apps - FZCO, rated 4.70/5 from 2,505 ratings. - Source: https://appshunter.io/ios/app/smart-security-camera-app/id6740097025/reviews - App overview in markdown: https://appshunter.io/ios/app/smart-security-camera-app/id6740097025.md - Rating breakdown: 5★ 2,137 · 4★ 165 · 3★ 52 · 2★ 40 · 1★ 111 ## What do users think of Smart Security Camera App? Overall sentiment: negative **Pros** - ⭐ Great security - ⭐ Friendly and helpful customer service **Cons** - 🚫 Forced subscription - 🚫 Difficult to set up - 🚫 Unreliable app - 🚫 Unauthorized charges **Commonly reported bugs** - App doesn't work as expected - Incompatible with certain camera models **Most requested features** - Improve setup instructions - Allow use without subscription ## Newest reviews (14 of 135) ### 1/5 — Scam app *2026-04-20* Beware. App asks for subscription payment BEFORE you even get to set up your camera. It’s a scam. Avoid. ### 4/5 — 使い出し2日 *2026-04-10* 画像が綺麗です。 ### 1/5 — Sucks *2026-03-27, version 1.7.7* Doesn’t even give u a chance to try out or even set up before it starts sending u directly to subscribe bunch of bs ### 1/5 — I DO NOT HAVE THIS CAMERA YET I WAS CHARGED FOR A FEE THAT SHOULD BE RETURNED TO ME IN ITS ENTIRETY. *2026-03-11, version 1.7.7* 0 ### 1/5 — Didn’t work with my cameras *2026-03-01, version 1.7.7* And they wouldn’t refund me ### 1/5 — Scam *2026-02-17* This is a scam website to force you to pay for nothing. DO NOT USE!!! Apple needs to remove it ### 1/5 — Scam *2026-02-10, version 1.7.7* Don’t waste your time or money. It’s sure to be both if get this app. I’m convinced all the positive reviews are either AI or BS. ### 1/5 — Upset *2026-02-01* I never purchased or don’t have any cameras yet I have been charged 9.99 over a year and nobody will return money or call ### 1/5 — Do not buy if you have a TAPO *2025-12-29* I downloaded the app and paid for 12m subscription. The app doesn’t work with my Tapo camera. Have contacted their support team and have t had a response. Would not recommend. ### 1/5 — Unseriös *2025-12-28* Man hat nicht mal die Möglichkeit, die app zu benutzen. Als erstes muss man sein Abo auswählen, ohne zu wissen ob es funktioniert. ### 1/5 — No trial to ensure cameras work *2025-12-27* I would love to have one app for all my cameras, it I will not pay up front to see if my cameras are compatible with your app. A five day free trial would be perfect to test app before committing. What are you hiding behind the pay wall? ### 4/5 — Loco *2025-12-23, version 1.7.7* Loco ### 1/5 — Isightbulb pro *2025-12-22, version 1.7.7* Impossible for me to install and setup your product. Please cancel my subscription. Glenn Augustine 12/22/2025. ### 4/5 — Essai en cours *2025-12-20* A voir ## Most critical reviews (10 lowest-rated) ### 1/5 — Con *2026-08-07, version 1.7.7* This is a con but I did get a refund if I could give no stars I would ### 1/5 — Time wasting 😡 *2026-07-28, version 1.7.7* Don’t waste your time downloading Even before finding your camera for setup you have to pay 49.99 before it will search your camera ### 1/5 — Scam!!!!! Don’t download!!! *2026-07-25* Wish I read the reviews first . It doesn’t work and isn’t the official app ### 1/5 — This is a con, DO NOT USE *2026-07-18* Comes at the top of the list when ‘Tapo’ is searched for - should be removed by Apple as it is a rip-off. You cannot get past the subscription screen without paying and when you do it cannot detect Tapo cameras at all, so my new Tapo cameras weren’t seen at all even when trying manual configuration. Switch to the legitimate app which appeared next in the list in the App Store and everything fine, work perfectly. Again - DO NOT USE ### 1/5 — Scam *2026-06-27* This is a scam. You get no other option other than to choose a subscription before you go through to set up a camera. You can’t add anything into it ### 1/5 — DOES NOT WORK - SCAM *2026-06-19* you can’t even check whether you can connect the camera before paying a subscription fee - I paid £50 for a year subscription that didn’t even work. No refunds either - I’m settling a dispute with Apple ### 1/5 — Avoid!! *2026-06-14* Not sure what the point of this app is besides offering nothing extra for an endless subscription. Why pay when you can use your cameras native app that works better. ### 1/5 — Scam, don’t download *2026-06-06, version 1.7.7* Not the app for Tapo, asks for subscription up front ### 1/5 — Rip Off *2026-06-05* Could not be setup with my reolink cameras. Wouldn’t accept correct password not auto setup camera as advertised. You also will not get you $9.99 back. Just threw away $10, what a waste. Don’t buy it’s a rip off. ### 1/5 — Tapo c70 camera *2026-06-04, version 1.7.7* The app gets you to pay upfront, which I did. The app couldn’t find the camera, trying to get a refund for £49.99 they charge. ## Most praised reviews (10 highest-rated) ### 5/5 — Tapo Camera *2026-06-23, version 1.7.7* Great camera. ### 5/5 — Paul *2026-04-10* So far everything is good. ### 5/5 — Set up *2026-04-10* It is so easy to set up Even I can do it :))) ### 5/5 — Easy to set up *2026-02-27* Very easy to set up just take your time and relax ### 5/5 — Setup *2026-01-27* Easiest setup I’ve ever done. Simply effortless. ### 5/5 — Casa *2025-12-28, version 1.7.7* Casa ### 5/5 — Seguridad *2025-11-25, version 1.7.7* Buenas ### 5/5 — Topo *2025-10-28, version 1.7.7* Fundaionea10 ### 5/5 — tonyx99$ *2025-10-13, version 1.7.7* i like ### 5/5 — Alaia *2025-10-05, version 1.7.7* EstelaG29 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*