# SMART Service Desk — NextGen Service Automation

> Mobile ITSM suite for incident, request, problem, change, release, and CMDB management. (iPhone/iPad app by SMART Service Desk.)

- Source: https://appshunter.io/ios/app/smart-service-desk/id647151903 (this page in markdown: same URL + `.md`)
- Developer: [SMART Service Desk](https://appshunter.io/developer/1336388649)
- Category: Productivity
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings
- Age rating: 4+
- Requires: iOS 12.0 · 14 MB
- Languages: American English
- Released: 2013-05-18
- Data updated: 2026-06-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/smart-service-desk/id647151903/reviews.md

## What is SMART Service Desk?

SMART Service Desk Mobile App is a Full Lifecycle, Full Featured and Fully Functional mobile app for ITSM Product and CMDB of SMART Service Desk Application. The App features Realtime Dynamic Dashboards with Drill-Through capability.

Currently The App supports the full lifecycle of
- Incident Management
- Request Fulfillment Management
- Problem Management
- Change Management
- Release Management
- Configuration Management Database (CMDB)

In Addition, the App also provides Knowledge Management Module and User Surveys.

SMART Service Desk - IT Service Management Suite is a flexible and robust Enterprise Solution that is available via On-Cloud and/or On-Premise configurations. It is simple, yet comprehensive, highly configurable multi-lingual ITSM Suite developed in alignment with the ITIL best practice framework to manage the entire service life-cycle. We offer an integrated and modular solution that is designed to support the needs of the customers.

## Key features

- Incident Management
- Request Fulfillment
- Problem Management
- Change Management
- Release Management
- CMDB
- Knowledge Management


## Frequently asked questions about SMART Service Desk

### What IT management functions does SMART Service Desk support?

SMART Service Desk supports the full lifecycle of Incident Management, Request Fulfillment Management, Problem Management, Change Management, and Release Management. It also includes a Configuration Management Database (CMDB) and Knowledge Management.

### Is SMART Service Desk available on multiple platforms?

Yes, SMART Service Desk is available for iPhone, iPad, and iPod devices. The enterprise solution is also offered via On-Cloud and/or On-Premise configurations.

### How frequently is SMART Service Desk updated?

The latest version, 2.0.20, was last updated on February 6, 2025. This indicates a commitment to regular updates and improvements for the application.

### What is the age rating for SMART Service Desk?

SMART Service Desk has an age rating of 4+, making it suitable for a wide range of users. This rating suggests no mature content is present in the application.

### Does SMART Service Desk offer real-time data visualization?

Yes, the app features Real-time Dynamic Dashboards with Drill-Through capability, allowing users to monitor and analyze IT service data effectively.

### Is SMART Service Desk aligned with ITIL best practices?

Yes, SMART Service Desk is developed in alignment with the ITIL best practice framework to manage the entire service life-cycle effectively.

### What is the user sentiment for SMART Service Desk based on ratings?

SMART Service Desk has received a perfect rating of 5.0 stars from its available ratings, indicating a very positive user experience and satisfaction with its functionality.

### Does SMART Service Desk have ads?

No, SMART Service Desk does not contain advertisements. The application is free to use without any ad interruptions.

## Version history (last 5 releases)

### 2.0.20 — 2025-02-06

Few default values are updated.

### 2.0.19 — 2024-08-30

Few default values are updated.

### 2.0.18 — 2022-12-21

Few default values are updated.

### 2.0.17 — 2021-12-08

Few default values are updated.

### 2.0.16 — 2021-09-17

Few Default configuration parameters are updated.

## Apps similar to SMART Service Desk

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [HelpdeskAdvanced](https://appshunter.io/ios/app/helpdeskadvanced/id1079917513) | 1.0 (1) | Free | Productivity |
| [ServiceLink Mobile](https://appshunter.io/ios/app/servicelink-mobile/id1051358935) | 5.0 (2) | Free | Productivity |
| [SmartShare Mobile 7.8](https://appshunter.io/ios/app/smartshare-mobile-78/id868051993) | 1.0 (2) | Free | Productivity |
| [Fort Digital QMS](https://appshunter.io/ios/app/fort-digital-qms/id6745391186) | — | Free | Productivity |
| [Syncro Smart](https://appshunter.io/ios/app/syncro-smart/id922560230) | — | Free | Productivity |
| [CBM FMS](https://appshunter.io/ios/app/cbm-fms/id1222540329) | — | Free | Productivity |

## More apps by SMART Service Desk

- [SMART Jamaat](https://appshunter.io/ios/app/smart-jamaat/id1517874309)
- [MAB DOME](https://appshunter.io/ios/app/mab-dome/id1524769545)
- [SMART Nikah](https://appshunter.io/ios/app/smart-nikah/id1621867431)
- [SMART RSVP](https://appshunter.io/ios/app/smart-rsvp/id6502528967)
- [SMART CRM DESK](https://appshunter.io/ios/app/smart-crm-desk/id6755468641)

All apps by SMART Service Desk: https://appshunter.io/developer/1336388649

## Related topics

[smart desk](https://appshunter.io/ios/topics/smart-desk)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-24.*