# Smart STB — user reviews > 76 indexed App Store user reviews of Smart STB by SMARTIPTVSOLUTIONS LIMITED, rated 2.70/5 from 49 ratings. - Source: https://appshunter.io/ios/app/smart-stb/id1639328687/reviews - App overview in markdown: https://appshunter.io/ios/app/smart-stb/id1639328687.md - Rating breakdown: 5★ 11 · 4★ 6 · 3★ 7 · 2★ 7 · 1★ 18 ## What do users think of Smart STB? Overall sentiment: negative **Pros** - 👍 Works well on TV - 👍 Smooth performance - 👍 Cheaper than alternatives - 👍 Supports multiple portals - 👍 Works on WiFi (sometimes) **Cons** - 😞 Does not work on mobile data - 😞 Poor customer service - 😞 Broken promises - 😞 Conflicting explanations - 😞 No meaningful assistance - 😞 Avoiding responsibility - 😞 What you're told may not be what you receive - 😞 Lifetime license does not work - 😞 No way to map buttons - 😞 OK/center button does nothing - 😞 Errors not fixed in months - 😞 Poorly maintained app - 😞 Keep getting error - 😞 Unable to access virtual touch control - 😞 Portal disappeared - 😞 No support to help - 😞 No workable solution or refund - 😞 No subtitle option - 😞 No video resume playback option - 😞 Movies not playable - 😞 Paid version not working after update - 😞 Black screen - 😞 Waste of money - 😞 Not worth the IPTV provider activation - 😞 Does not work with iPad Pro - 😞 Useless support - 😞 No refund - 😞 Moving other devices to other apps - 😞 Scrolling through Apple TV remote is challenging - 😞 Takes forever to scroll - 😞 Video movies not playing - 😞 Blank screen, no video - 😞 Too many buffering - 😞 No stream login - 😞 Slow loading - 😞 Lack of features - 😞 App breakdown all the time - 😞 Losses sound - 😞 Developer not responding - 😞 Complete rip off - 😞 Terrible - 😞 Worked for demo then stopped - 😞 Can't do anything - 😞 No search or sort function - 😞 Worst app - 😞 Paid and cannot set up - 😞 No help - 😞 Audio sync problem - 😞 Can't search anything up on Apple TV - 😞 No blue button on remote - 😞 Don't work properly on Fire Stick - 😞 Can't access colored buttons - 😞 Stuck on blue screen - 😞 No RW and FW in archives - 😞 Buttons do not work - 😞 GUI needs fixing - 😞 Jumps back to main page - 😞 Timeline is missing - 😞 Cannot understand how to use color buttons - 😞 Skipping forward by minutes, not seconds - 😞 Overpriced licenses - 😞 Misleading advertising - 😞 Force closes on playing movies - 😞 App terminated automatically - 😞 Needs restart - 😞 No fast forward and back option - 😞 TV shows only play 1st episode - 😞 Does not load IPTV channels - 😞 Only VOD - 😞 Cannot exit app - 😞 Not working - 😞 Bundle option for lifetime licenses does not work - 😞 App does not work in cellular data - 😞 Unable to bundle with Smart TV - 😞 Cannot apply license key to iOS device - 😞 Only trial version available **Commonly reported bugs** - App does not work - Errors not fixed in months - Keep getting error - Unable to access virtual touch control - Portal disappeared - Login doesn't launch - No support to help - Videos won't load on phone network - Pathetic customer service - Paid app with unresolved critical issues - Cannot change aspect ratio on Apple TV - File Not Found Error - Movies not playable - App jumps back to list screen - Paid version not working after update - Black screen - Worst customer service ever - Waste of money - Not worth IPTV provider activation - Does not work with iPad Pro - Useless support - No refund - Scrolling through Apple TV remote is challenging - Takes forever to scroll - Video movies not playing - Blank screen, no video - Too many buffering - No stream login - Slow loading - Lack of features - App breakdown all the time - Losses sound - Developer not responding - Complete rip off - Terrible - Worked for demo then stopped - Can't do anything - No search or sort function - Worst app - Paid and cannot set up - No help - Audio sync problem - Can't search anything up on Apple TV - No blue button on remote - Don't work properly on Fire Stick - Can't access colored buttons - Stuck on blue screen - No RW and FW in archives - Buttons do not work - GUI needs fixing - Jumps back to main page - Timeline is missing - Cannot understand how to use color buttons - Skipping forward by minutes, not seconds - Overpriced licenses - Misleading advertising - Force closes on playing movies - App terminated automatically - Needs restart - No fast forward and back option - TV shows only play 1st episode - Does not load IPTV channels - Only VOD - Cannot exit app - Not working - Bundle option for lifetime licenses does not work - App does not work in cellular data - Unable to bundle with Smart TV - Cannot apply license key to iOS device - Only trial version available **Most requested features** - Improve aspect ratio adjustment - Improve navigation - Add virtual touch control - Add more portals - Add subtitle option - Add video resume playback option - Add mapping for color buttons - Add mapping for red, green, yellow buttons - Add search function - Add sort function - Add instructions for Apple TV remote usage - Add PiP feature - Add manual MAC address typing - Add manual STB model number typing - Add localization menu for 12H time format - Add 'hold and continuous scroll' feature - Add option to hide/unhide categories - Add skip FF or RW in archive playback mode - Add skip playback option (15 sec, 30 sec, 1 min) - Add drag on timeline for fast forward - Add time shift for live TV - Add vertical view for mobile devices - Improve GUI - Make time views more transparent - Add switch channels option while in playback - Add favorite channels section - Add ability to exit app ## Newest reviews (15 of 76) ### 2/5 — Unable to access virtual touch control on my iPhone. *2026-04-11* I cannot trigger virtual touch control by pressing and holding on the screen to allow me to flip channel when in full screen. Finger swapping up or down on the screen also doesn’t work. Plz fix this issue! **Developer response:** Hello, The only official way to contact us is via our ticketing system. if you experience problems with the app, please open a ticket here http://smart-stb.tv/help and we will help you out. ### 1/5 — Log in doesn’t launch and portal disappeared *2026-01-21* It worked for 5 days and then the portal disappeared. When you click for support it takes you to the log in page and you can’t get the log in fields to launch. No support to help. Update: I did contact them as per their response and the offered no workable solution or refund for the sub I lost. It’s like they mine others subs for their use. **Developer response:** Hello, The only official way to contact us is via our ticketing system. if you experience problems with the app, please open a ticket here http://smart-stb.tv/help and we will help you out. ### 1/5 — Subtitles *2025-12-23* There is no subtitle option make it on **Developer response:** Hello, if you experience problems with the app, please open a ticket here http://smart-stb.tv/help and we will help you out. ### 3/5 — No video resume playback option *2025-12-18, version 1.1.8* There is no option to resume the playback for vod content. We will have to start playback all over from the beginning and keep fast forward to the point where we had stopped. It’s such a pain ### 1/5 — Log in doesn’t launch and portal disappeared *2025-09-20, version 1.1.5* It worked for 5 days and then the portal disappeared. When you click for support it takes you to the log in page and you can’t get the log in fields to launch. No support to help ### 1/5 — Not working properly *2025-06-07, version 1.1.4* Tried to play few movies don’t able to open in mobile app ### 1/5 — Videos wont load on phone network, Pathetic customer service *2025-04-28* Smart STB has been a huge disappointment on my iPhone. The app simply refuses to load any videos when WiFi is turned off, even though I have a strong 5G+ connection and plenty of mobile data. Not only does my paid portal fail, but even the demo portal doesn’t play anything. This makes the app unusable on mobile data, which defeats the purpose of having it on a phone. When I reached out to support, the responses were unhelpful, vague, and at times outright rude. It was clear they didn’t read my message or understand the issue. Instead of troubleshooting, they sent irrelevant replies and showed no willingness to assist. Based on my experience and other user reviews, poor customer service seems to be a recurring issue with Smart STB. For an app that requires a paid license, this level of technical unreliability and lack of support is unacceptable. I do not recommend Smart STB to anyone who expects to use it on mobile data or needs responsive customer service. Pros: • Works on WiFi (sometimes) • Supports multiple portals Cons: • Does not work on mobile data (5G+) • Even demo portal fails to load videos without WiFi • Extremely poor and rude customer support • Paid app with unresolved critical issues I hope the developers address these problems and improve both the app’s reliability on mobile networks and the quality of their customer service. Until then, I suggest looking for alternative IPTV apps. ### 3/5 — Cant change aspect ratio on apple tv *2025-04-06, version 1.1.4* App works fine and Im able to watch tv and video clubs. But some channels on tv have the wrong aspect ration. I come from android where you could just press and hold the ok button while on the tv channel and a settings menu pops up where you could change alot of different settings including aspect ratio. Cant find that anywhere on apple tv. ### 1/5 — Problem *2025-02-24* I can’t open any videos it only open once and only few channels able to play rest ofem it’s not playing **Developer response:** Hello, if you experience problems with the app, please open a ticket here http://smart-stb.tv/help ### 1/5 — Compliqué *2025-02-14* Compliqué **Developer response:** Hello, if you experience problems with Smart STB app, please open a ticket here http://smart-stb.tv/help and we will help you out. ### 1/5 — Requires additional subscription *2025-02-02* A wasted app effort that could have been very useful. It requires a monthly or yearly subscription. This is over and above a subscrition for the content. Basically to watch your subscribed content m, you are forced to rent their app. Unlike other apps that have subscriptions, where actual content is provided, this app unfortunately, does not provide any. There are other apps that have the same capability for a one time app fee with no ads and no subscription required. Look elsewhere. **Developer response:** Hello, Thank you for the feedback! We are constantly looking to improve the app. ### 1/5 — Stb iphone *2025-02-01* Stb not working in iPhone **Developer response:** Hello, if you experience problems with Smart STB app, please open a ticket here http://smart-stb.tv/help and we will help you out. ### 1/5 — Login *2025-01-14* Login option is not available. **Developer response:** Hello, if you experience problems with Smart STB app, please open a ticket here http://smart-stb.tv/help and we will help you out. ### 1/5 — Cannot login to user name on the website *2024-12-24* Login on to your account is not working, need to renew subscription, but cannot log on **Developer response:** Hello, this bug should be fixed some time ago. Please update the app to the latest version and try again. Let us know if you still have issues. ### 1/5 — Terms and Conditions *2024-12-21, version 1.1.4* Needing to accept two pages of terms and conditions whenever I start the app is super annoying. ## Most critical reviews (10 lowest-rated) ### 1/5 — Scammers *2026-07-28* Their support team sucks ### 1/5 — License Activation *2026-07-12* I already have app license but the new update automatically connects to App Store payment system. How do I put the activation code that I already have? ### 1/5 — It’s not worth it for free also *2026-06-27, version 1.1.10* Avoid this app even if it’s free. No features to match tivimate or other better apps. ### 1/5 — Broken promises *2026-06-22* My experience with IPTV company was extremely disappointing, with promises made at the time of purchase not being honoured later on. When I tried to get clarification, i received conflicting explanations and no meaningful assistance. Customer support seemed more interested in avoiding responsibility than resolving the issue. If you’re considering a long term subscription, be aware that what you’re told when signing up may not be what you receive in the end. ### 1/5 — False promises and terrible customer service *2026-06-19, version 1.1.10* I would not recommend Republic IPTV. I purchased a 36-month subscription and have proof of the plan, but my service was disconnected after only 2 years. When I contacted Nidhi, I was told the 36 month offer was a “mistake” and that my subscription was actually for 2 years. When I asked to speak with a manager, I was referred to Riya, who repeated the same explanation and could not offer any solution. Despite having written confirmation of a 36 month plan, the company refused to honour it. The lack of accountability, poor customer service and unwillingness to resolve the issue made this an extremely frustrating experience. Trying to resolve issues with them is a complete waste of time. ### 1/5 — Errors not fixed in months *2026-06-13* Poorly maintained app, been waiting for errors to get fixed for months. I was asked to create a ticket by following the link, but all that link does is ask you to plug off the tv and wait 1min to restart the app which doesn’t solve anything. **Developer response:** Hello, The only official way to contact us is via our ticketing system. if you experience problems with the app, please open a ticket here http://smart-stb.tv/help and we will help you out. ### 1/5 — Not a good app *2026-05-19, version 1.1.10* Not working at all. It’s a gliching app ### 1/5 — Does not work *2026-05-12* I purchased a lifetime full license which allows you to bundle devices. But it does not work. Customers service is not very helpful. There is also no way to map buttons to my TV remote. Pressing the OK/center button does nothing. Disappointing and a waste of time. **Developer response:** Hello, you can use the color buttons (view, sort, favorite, search) by pressing and hold the Center/OK key for few seconds, you'll notice the options will be highlighted. If you experiencing any issues with the app or with adding your devices to a bundle, please open a ticket here: http://smart-stb.tv/help and we will help you out. ### 1/5 — Errors not fixed in months *2026-05-11* Poorly maintained app, been waiting for errors to get fixed for months **Developer response:** Hello, The only official way to contact us is via our ticketing system. if you experience problems with the app, please open a ticket here http://smart-stb.tv/help and we will help you out. ### 1/5 — Keep getting error *2026-04-11* This app use to work great until it started getting error Oops, this cannot be played now, more info smart-stb.tv/np **Developer response:** Hello, if you experience problems with the app, please open a ticket here http://smart-stb.tv/help and we will help you out. ## Most praised reviews (10 highest-rated) ### 5/5 — Works well *2026-02-21* Excellent app smooth and doing exactly what I was looking for **Developer response:** Hello, you can use the color buttons (view, sort, favorite, search) by pressing and hold the Center/OK key for few seconds, you'll notice the options will be highlighted. ### 5/5 — Only one small issue *2026-01-22* Very nice app and cheaper. Only one thing needs to fix, we couldn’t add more portals. When I change the portal 1 to 2, it’s shutdown. **Developer response:** Hello, We advise you to update the app to the latest available version. If the app has been updated to the latest available version, but the issue persists, please contact us at http://smart-stb.tv/help ### 5/5 — User *2024-09-29* You can map the red green yellow button by pressing the big circle button on the Apple TV remote then you can select to sort favorite and etc **Developer response:** Hello, thank you for your feedback, you can use the color buttons (view, sort, favorite, search) by pressing and hold the Center/OK key for few seconds, you'll notice the options will be highlighted. ### 5/5 — Amazing! *2024-08-18* Have been using this for a long time on tv and it works amazingly! It may not be popular but our IPTV provider provides us a cheaper price than Netflix and prime! Definitely worth it, I recommend for tv. I am unaware of its usage on other devices but tv is best for this app. I was not paid or asked to write this, this is an honest review. **Developer response:** Thank you for the kind feedback! ### 5/5 — Works really well! *2023-08-02, version 1.0.8* I was able to watch all my shows that I love on Smart STB with no complications at all 😁. 5/5 would recommend to anyone ‼️ ### 5/5 — Problem with the movie play *2023-05-26* These applications stuck on the blue screen when you start the movie **Developer response:** Hello, please update the app to the latest version and try again. In case you still experience problems please open a ticket here http://smart-stb.tv/help and we will help you out. ### 4/5 — Aspect Ratio *2026-04-14* App doesn't support aspect ratio to adjust and also the navigation should be improved. This works better on TV rather on phone. Hoping some updates on this soon **Developer response:** Hello, Currently the aspect ratio cannot be changed on Apple devices. This feature will be added with next app updates. ### 4/5 — Mapping of color buttons is possible! *2025-03-03* Assuming you’re here because you’ve installed the app on your Apple TV and wondering how can I use the sort, find etc. options down under where it seems impossible to reach. If you press and hold the center button on your tv remote, it highlights the options down under where you can then use the color buttons. **Developer response:** Hello, you can use the color buttons (view, sort, favorite, search) by pressing and hold the Center/OK key for few seconds, you'll notice the options will be highlighted. ### 4/5 — Good App but need update in scrolling functionality *2025-01-28* The overall experience is truly commendable. - a suggestion regarding the navigation experience on Apple TV touch pad remote. Scrolling through the home screen is challenging, particularly when browsing extensive lists(Ex: 'All' Section and 'Video Club' Section). It would be immensely helpful if a "hold and continuous scroll" feature could be incorporated in a future update. - one has to scroll every time for one option down/up and it increases when we have to reach somewhere in the middle. - looking for an update soon Thank you **Developer response:** Hello, Thank you for the kind feedback! We are working on improving app. We will add this feature with one of the next app updates. ### 4/5 — Good App *2023-12-18* Good App so far after coming from the MAG 524 box. However I can’t find the menu to change the time format to 12H. The app doesn’t seem to have the localization menu that I had in my MAG box **Developer response:** Hello, thank you for the feedback! Please update the app to the latest version. You can change time format to 12H or 24H from app's Advanced Settings. Localization menu will be added with next app updates. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*