# Smart Sump by RIDGID — user reviews

> 7 indexed App Store user reviews of Smart Sump by RIDGID by WAYNE/SCOTT FETZER COMPANY, rated 2.11/5 from 19 ratings.

- Source: https://appshunter.io/ios/app/smart-sump-by-ridgid/id1561996918/reviews
- App overview in markdown: https://appshunter.io/ios/app/smart-sump-by-ridgid/id1561996918.md
- Rating breakdown: 5★ 4 · 4★ 1 · 3★ 0 · 2★ 2 · 1★ 12

## Most critical reviews (7 lowest-rated)

### 1/5 — Impossible connection

*2025-09-20*

The pump was connected to WiFi for over 1 year after several attempts with scanning the QR code, but I had to update WiFi and now after 30 attempts with the camera and QR code, it will not connect to new WiFi.  

Please update the app so we can just add the pump to WiFi by directly entering the WiFi and password!!!!!!

### 1/5 — Pump works app won’t

*2023-04-07*

Fixing the app should be a no-brainer. What’s the delay?  Ugh!

### 1/5 — Smart sump not so smart

*2023-02-18*

Will not focus camera to scan QR code and there is no way to manually add product and serial number. 
Waste of time.  Pump works fine.

### 1/5 — App is trash

*2023-02-17*

I bought two pumps. When to connect them to the app and both fail to connect. Please fix

### 2/5 — App camera won’t focus

*2023-04-15*

After an hour of frustration trying to get the QR code to scan, I decided to take a high resolution picture with my regular cam and blow it up on my computer. I then tried again scanning the QR code off my computer and it worked

### 5/5 — Setup still clunky, but works well

*2024-01-15*

It’s only my first day with this pump but so far love the info about how often pump runs and the notification options.  

Be patient during setup, if app hangs just close and restart again, eventually it will work.

### 5/5 — Camera worked for me, turn on the flash button

*2024-01-07*

I’m not sure if it’s because of our recent update, but the QR code is now recognizable. A large flash icon shows up on the bottom right of the screen when you go to take the picture. If you click that it lights up the QR code so that it’s easier to see. After a little bit of time it connected successfully.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*