# SMART tag™ Parent App — user reviews > 175 indexed App Store user reviews of SMART tag™ Parent App by Secured Mobility LLC, rated 2.08/5 from 89 ratings. - Source: https://appshunter.io/ios/app/smart-tag-parent-app/id6469307680/reviews - App overview in markdown: https://appshunter.io/ios/app/smart-tag-parent-app/id6469307680.md - Rating breakdown: 5★ 8 · 4★ 3 · 3★ 3 · 2★ 2 · 1★ 23 ## What do users think of SMART tag™ Parent App? Overall sentiment: negative **Pros** - 🚀 Great app! - 🔒 Helpful when it works - 👍 Useful when it works **Cons** - 🐛 Freezes constantly - 🐛 Buggy - 🐛 Poor response from developers - 🐛 Please fix! - 🐛 Terrible app - 🐛 Inconsistent - 🐛 Does not function - 🐛 Useless - 🐛 Usually doesn't work - 🐛 Make it make sense! - 🐛 Ugh! - 🐛 Cannot see bus on map - 🐛 Notifications - 🐛 No estimate - 🐛 False positive - 🐛 Won't stay logged in - 🐛 Notifications have broken - 🐛 This app doesn't work - 🐛 Glitchy - 🐛 Unreliable - 🐛 Kinda - 🐛 Constantly logs me out - 🐛 Blank screens - 🐛 It's not letting me link another student - 🐛 Trash - 🐛 No data in app - 🐛 Not loading - 🐛 What's the point - 🐛 Awful and unreliable - 🐛 Not working - 🐛 Doesn't work - 🐛 Slow app - 🐛 Won't work - 🐛 Does not link - 🐛 Nice to be notified but... - 🐛 Don't download until app is ready - 🐛 Doesn't work! **Commonly reported bugs** - Notifications are off by 1/2 - Notifications not accurate - Notifications not working - Map not working - Constantly logging out - Can't link students - App not loading data **Most requested features** - Add bus tracking back to the app - Turn the map back on!!! - Add the real time map please - Bring back live bus location ## Newest reviews (15 of 175) ### 4/5 — Manual load notification *2026-04-17, version 1.5.0* Please add a push notification option for when a student is manually loaded on the bus. Our school district has a policy that once the student has been manually loaded (i.e. forgot their Smart Tag) five times (“strikes”) in one semester, then the student cannot ride the bus until they find/buy a new Smart Tag. The problem is that there is no system in place to notify parents, until it’s too late and your student is denied a ride home. A simple push notification would be extremely helpful to keep track of manual loads. (Yes I know I can login each day and see how my student loaded.) ### 2/5 — Live Activity *2026-01-28, version 1.4.6* When accessing live activity I cannot tell what is going on or where the bus is. I accessed it this morning before sending my son out and could only see - “Michael’s bus is on it…” Is on its way? Is on its way to the school and he missed it? Is simply on its way to the school? This feature needs the ability to show the complete message. ### 1/5 — No alerts on. iPhone 15 *2025-12-04, version 1.4.6* I’m no longer receiving alerts after upgrading to iPhone 15z ### 1/5 — Notifications consistently don’t work *2025-11-07, version 1.4.6* Despite allowing all notifications for this app, I routinely don’t get them. This is a problem since some days my child’s bus takes a different route and arrives 20 minutes early. Luckily my neighbor was there today and I had set her as an allowed adult, else I don’t know what would have happened. ### 1/5 — Multiple didtricts *2025-11-06, version 1.4.6* There is no way to link students from multiple districts to one account. ### 1/5 — Not working *2025-10-17, version 1.4.6* The app was working fine at first. Now, I do not get any notifications for my child’s bus. It shows he’s on the account but it’s no longer linked. Please fix the issue. ### 1/5 — No tracking available *2025-09-29, version 1.4.6* App worked fine from the start of school until today. The location services show not available ### 1/5 — Stopped getting notifications *2025-09-27, version 1.4.6* When the app worked, it worked great! Not anymore! We are pushing the school district to find another company. We are gathering signatures for a petition now. ### 1/5 — No sirve. *2025-09-24, version 1.4.6* Estuve intentando agregar a mi niño, y jamás se pudo. Me regresa al principio, cuando agregó toda la información. Después de encontrar a mi niño, me regresa y me regresa al principio. No sirve. ### 1/5 — Live GPS problems *2025-09-08, version 1.4.6* Fix the live gps. It’s not accurate at all and, looking at other reviews, other people have had the same problem but no one has even tried to fix it. No wonder this app has horrible reviews. ### 1/5 — Please fix it *2025-09-08, version 1.4.6* No bus route is assigned to my child. I called them and they said to refresh my app to see the update, but still no bus route assigned. I emailed them but didn’t hear back. It’s been almost a week. Don’t know when my child can take the bus. Very frustrating. ### 1/5 — Do they hate us this much? *2025-08-26, version 1.4.6* Implementing an app that has customer service replying to our grievances “tried logging out and back in?”. Transportation number now has us guardians practically blocked. What are we supposed to do? My kid has now been late twice in the first two weeks due to the blind trust that this app would be able to do the bare minimum. I had the map telling me the bus was a neighborhood away while it was sitting right in front of me. Should I really need to be buying my child an AirTag ? We live in the Texas heat and this app has the audacity to present itself as deserving to have this many flaws. I’m tired of having to be forgiving on the shortcomings of this excuse of guardian resource. If they’re going to block communication with transportation, they could at least have a batter functioning app. We shouldn’t beg for it to work. We shouldn’t be adapting to it, it should evolve. ### 1/5 — Buggy app *2025-08-25, version 1.4.6* Works great when it’s working. Most days it doesn’t. Student’s profile picture randomly disappears and reappears. Push notifications on the bus don’t give any information and certainly don’t push. Only think I can see is AFTER my son arrives at school when it should show he was loaded and unloaded. Doesn’t matter if the student scans his tag or the monitor manually tags him. I can see where his bus is on the live view but it doesn’t tell me how close or the time range until they make it to our bus pickup. ### 3/5 — Needs Work *2025-08-25, version 1.4.6* This app has the potential of being so great but it always starts glitching out. I’ve been using it for years and its always something. Im no longer receiving the ten minutes away notification and I cant see the live bus tracker. Please fix that asap! We NEED those features! ### 2/5 — Quite frustrating *2025-08-22, version 1.4.6* If someone asked me what my newest hobby is, I’d have to answer “logging into Smart Tag every three minutes”. Kinda frustrating when you are in the app, move to something else, come back and have to re-login. ## Most critical reviews (10 lowest-rated) ### 1/5 — Malfunctioning August 2026 *2026-08-14, version 1.5.0* Location Maps not loading on live activity, just a white screen, this use to work but not anymore. alerts are not received on requested times only when 3 to 4 minutes away instead of 10 as requested. ### 1/5 — Terrible App DO NOT RECOMMEND *2026-08-13, version 1.5.0* The app is for school bus riding and it hardly ever keeps up with the students on the bus. Doesn’t update the location very often and it’s super slow and annoying. Try to use a different one that actually works, because this one doesn’t. ### 1/5 — Why cant i see location?? *2026-08-13, version 1.5.0* The school website advertises i can track my kids location while on the bus yet i only get notified when she gets on? I also have an alert turned on to notify me when bus is 5 minutes away and i have yet to receive one notification!! ### 1/5 — Slow *2026-08-12, version 1.5.0* This smart tag application is incredibly slow to load. The intervals in which it tracks GPS and reports it back are sometimes 10 minutes behind where the actual bus has your child. Absolute garbage. ### 1/5 — Wish our school district would choose a different app *2026-08-12, version 1.5.0* This app is terrible. First day of school and it doesn’t work. Just a spinning circle. Notifications have not worked in years. I was hoping they would work properly this year but they don’t. ### 1/5 — App keeps closing *2026-08-08, version 1.5.0* As I scroll to look for my student’s school to create an account the app just closes repeatedly. ### 1/5 — Not reliable *2026-04-08, version 1.5.0* Doesn’t update when bus is on the the way it’s only update me while child is at school being picked up. ### 1/5 — horrible *2026-03-25, version 1.5.0* i was looking were the bus was and it said 30min away it was already 7:30 and the app kept logging me out all the time i went to check it this experience was absolutely terrible ### 1/5 — Not able to see map *2026-01-14, version 1.4.6* I can never see the live map when my student is in route to and from school tried to contact “customer service” multiple times only to find there is no true customer service ### 1/5 — Bad app *2025-12-10, version 1.4.6* This app is bad. It kills my battery and over heats my phone. B4 support gives me useless tips. I’m on the newest iPhone with newest app version ## Most praised reviews (10 highest-rated) ### 5/5 — Great app! *2026-08-13, version 1.5.0* This app is so helpful. It shows where the bus is in relationship to the bus stop, so our kids can track how far away it is from picking them up at the stop. There are alerts that can be set for when the kids have been dropped at school, when the bus has left school to come back home, and alerts as to how many minutes away the bus is from picking up and/or dropping off. There are easy notifications from the district with route changes and time changes. I really appreciate this app. It brings a lot of peace of mind as a parent. There is nothing I would add or change about this app! It's amazing. ### 5/5 — Add student function *2026-08-12, version 1.5.0* I really like this app it truck does give me peace of mind knowing my son got to school okay. I would really like the app to have a function where the students could track the bus as it’s arriving. There has been times when the bus comes early and my son didn’t know and the app didn’t tell me so he missed the bus. I feel if he was able to have some type of way he was notified he could have run out there in time. ### 5/5 — Peace of mind ! 🫶🏾 *2026-01-14, version 1.4.6* I absolutely love the SmartTag app and how useful it is for parents. Being notified when my daughter gets on and off the bus, when she’s dropped off at school, picked up, and even how close she is to being dropped off gives me incredible peace of mind. As a parent, that level of awareness is priceless and makes every school day feel a little less stressful. While I know the app could use some minor fixes here and there, I truly believe many concerns come from parents wanting more without fully understanding how the system is meant to work. Overall, SmartTag does exactly what it’s supposed to do—and it does it well. I genuinely appreciate how it keeps me updated and connected to my child’s daily routine. I’m very thankful for SmartTag and the reassurance it provides! ### 5/5 — This my 1st year *2025-12-03, version 1.4.6* This is my son’s 6th grade school year and my 1st time using the app I love it it keeps us from standing outside in the heat and cold I track the bus and it’s lets me know when to tell him to go to the bus stop I know exactly when he’s getting home in the afternoon I love it ### 5/5 — Hello *2025-09-19, version 1.4.6* I just wanted to say this is a beautiful app. Tells you when the bus is coming and when the child gets on the bus, where your child is at all times and where your child gets off the bus. I love it!! ### 5/5 — Great App! *2025-01-21, version 1.3.15* We love this app! Thank you for the continuous improvements. ### 5/5 — La mejor app *2024-10-30, version 1.3.9* Siempre me dice cuánto le falta al bus y cuando aproximadamente va llegar mi hija a la casa mamas de las recomiendo para que se mantenga informados de sus hijos 🤍 ### 5/5 — Unreliable *2024-09-24, version 1.3.9* UPDATE: they FIXED an issue where the app would randomly sign you out causing missed notifications. It works great now! ### 5/5 — Very helpful *2024-09-09* I had the smart tag app and it worked perfectly the first couple of days however I started having issues with it never loading anything up. I reached out to the customer service email and they were very patient and helpful and they resolved my issue. **Developer response:** We really appreciate your 5-star review and sharing your positive experience. Our customer success team is caring and responsive. We all want this app to give you and your family peace of mind. Feel free to reach out to us at support@smart-tag.net whenever you need assistance. Thanks again and have a great week. :-) ### 5/5 — Great customer service! *2024-04-19* App wasn’t sending notifications. Customer service replied quickly and helped troubleshoot, now it’s back to working great. Love the app! **Developer response:** 4/23/24 - Thank you for your recommendation and for modifying your review. Our customer success and implementation teams are here to help you. :-) Thank you for your feedback. By default, all SMART Alert notifications are off and specific to each student. School push notifications are turned on in your account. Individual SMART Alerts are turned on in your specific student profile. Please contact our customer support team for individual assistance at support@smart-tag.net. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*