# Smart Traveler — user reviews > 239 indexed App Store user reviews of Smart Traveler by US Department of State, rated 4.60/5 from 13,248 ratings. - Source: https://appshunter.io/ios/app/smart-traveler/id442693988/reviews - App overview in markdown: https://appshunter.io/ios/app/smart-traveler/id442693988.md - Rating breakdown: 5★ 10,959 · 4★ 895 · 3★ 301 · 2★ 227 · 1★ 866 ## What do users think of Smart Traveler? Overall sentiment: negative **Pros** - 🚀 Comprehensive information - 🔒 Provides a sense of security - 👍 User-friendly - 🚀 Informative and helpful **Cons** - 🐛 Incorrect country information - 🐛 Broken functionality - 🐛 Outdated information - 🐛 Difficult to navigate - 🐛 Login issues - 🐛 Blank screens **Commonly reported bugs** - Clicking on Israel takes user to Iceland information - Clicking on Austria takes user to Australia information - Clicking on Liechtenstein takes user to Lesotho information - STEP program not working - Unable to view countries on app **Most requested features** - Sync account information across devices - Hyperlink contact information - Add domestic travel information - Improve country search functionality - Provide more frequent updates ## Newest reviews (19 of 239) ### 2/5 — The app is not mobile device friendly *2026-07-03, version 2.3* The app is not really mobile device friendly. When trying to sign in the app hangs up. You have to go to the website on a computer to enter your travel info correctly. They need to make this more user friendly ### 1/5 — Issue *2026-07-03, version 2.3* Unable to login ### 1/5 — Doesn’t work *2026-06-30, version 2.3* Nothing loads and when you sign in it don’t load any account. Since they updated it won’t work proper any more.fix step account login please you can’t login you can’t save login or stay signed in ### 1/5 — Worst app ever *2026-06-29, version 2.3* This has possibly got to be the dumbest and worst app invented by our incompetent government. So, to set up an account they send you an email to confirm. Once you click that link, you are taken back to the same page for account set up which then sends you another email and so on into perpetuity. So, much for MAGA and DOGE. Also, if you offend them with your password, they won’t allow the account set up because they don’t believe in free speech under our current administration. ### 1/5 — Morocco is not in China *2026-06-23, version 2.3* Trying to look up information for Morocco and it links to information for Macau China… good use of tax dollars. ### 2/5 — Some countries don’t have info *2026-06-03, version 2.3* A few countries/areas lacked info and gave error messages when trying to open them. Some areas also didnt have travel ratings that should. Not including ratings on areas at war is a bit counterintuitive ### 1/5 — Application *2026-05-13* Pas possible ! C’est quoi cette application ! Je suis obligé de mettre une étoile. ### 1/5 — What happened? *2026-05-10, version 2.3* Not all countries have information. Some countries have information about other countries. Please be professional and care about what used to be a great App. It is no longer Smart Traveler but more like Whatever, you will find out when you get there. We know nothing or we just won’t tell you. ### 1/5 — travelor *2026-05-06, version 2.3* everything i entered is not pulling up. I spent alot of time on my computer and none of it pulls up ### 1/5 — Not impressed *2026-04-24, version 2.3* App keeps putting me in blank screen page and i have to restart my phone to get out of it. ### 2/5 — Very old updates *2026-04-20, version 2.3* I use STEP for international travel, but very odd & disappointing to see updates 2-4 years old ### 1/5 — Does not work *2026-04-05, version 2.3* Multiple attempts to register for STEP through the app failed. Once logged in the app just goes blank. Good job USG! ### 1/5 — Nothing happens *2026-04-02, version 2.3* I’ve tried twice now to set up my account and after login nothing happens. It’s “thinking” but won’t load. Frustrating! ### 1/5 — Doesn’t work *2026-03-28, version 2.3* Step doesn’t work ### 1/5 — STEP *2026-03-22, version 2.3* Log in to STEP never works. ### 1/5 — Bb *2026-03-18, version 2.3* Nothing happens when you login. Just a blank screen ### 1/5 — STEP not working. *2026-03-18, version 2.3* One of the primary reasons for the app is the STEP application to tell the Consulate that I am in the country & to automatically get security alerts. STEP isn’t functioning now in the SMART system. ### 1/5 — Frustrated *2026-03-13, version 2.3* Does not work ### 1/5 — I’ve been blocked for entering my username and password *2026-03-13, version 2.3* This app is useless. I’ve been blocked for entering my username and password. Last night I tried to sign up for the STEP program and it kept coming up to a blank page. Today I tried to sign on and it said I’ve been blocked. It thinks I’m attacking. Come on, this is ridiculous. ## Most critical reviews (10 lowest-rated) ### 1/5 — no work *2026-08-19, version 2.3* downloaded app and logged in with existing account. first time it let me see various things (like “manage alerts” in STEP), but now all I get is a blank page under STEP no way to log out app support link on app store says “not found” completely dead. relaunching no help. ### 1/5 — Glitchy App *2026-08-11, version 2.3* I have been using this app for years and have found it to be glitchy. Sometimes you cannot enroll trips abroad using the app due to blank screen and inoperative menus. Seems to occur when I am logging in while in another country. ### 1/5 — Help *2026-08-07, version 2.3* Does not show travel advisory anymore ### 1/5 — Doesn’t work *2026-08-04, version 2.3* Won’t work you open the app the warning page is not having any information. They need fix it used be helpful app! ### 1/5 — Errors *2026-07-21, version 2.3* I keep getting an error every time I select a country! I tried deleting it and reinstalling, but didn't help. The app used to work great when it first came out but apparently not anymore for whatever reason. ### 1/5 — Website is down *2026-07-20, version 2.3* It was working perfectly fine, but now it doesn’t work at all please fix it ### 1/5 — Isn’t working *2026-07-19, version 2.3* I try to check countries I’m traveling to and I get a message saying “error” ### 1/5 — Doesn’t work *2026-07-18, version 2.3* Unable to get any updates or advisories. Keeps saying error ### 1/5 — No data on any country *2026-07-15, version 2.3* No matter what country I search for, the following error message appears: “APIError::ProcessingError [Error: The data couldn't be read because it is missing.]” Is this app no longer supported? ### 1/5 — VERY BAD *2026-07-11, version 2.3* Bad ## Most praised reviews (10 highest-rated) ### 5/5 — Wooohooo *2026-03-23, version 2.3* Nice work talk ### 5/5 — traveling smarter not harder *2026-02-07, version 2.3* all my life and ever since the trip to hell was like omg i'm done i just want to stay home but then I found this app and have been like traveling smarter is so better! ### 5/5 — Traveler with ease *2026-01-24, version 2.3* It gives you peace of mind when you enroll where you travel 👌 ### 5/5 — MONIR AHMAD NOORI *2026-01-01, version 2.3* ETA ### 5/5 — MUST HAVE FOR TRAVELING *2025-12-02, version 2.3* KINDLY PROVIDE REGULAR UPDATES TO THE APPLICATION IT SAYS LAST UPDATED IN MARCH2025 AND THERE HAVE BEEN UPDATES TO SOME COUNTRIES REQUIRMENTS ### 5/5 — Smart Traveler *2025-11-28, version 2.3* This tool is essential for all travelers and provides a lot information in case of any emergency a/o situations. Highly recommended. ### 5/5 — Useful for travel *2025-11-26, version 2.3* This is a great app for those who travel frequently. It always has useful information for those travelling to unfamiliar destinations. ### 5/5 — If / THEN *2025-11-10, version 2.3* If we’ve traveling overseas or just out of the US. Then we USE Smart Traveler. I recommend it and encourage you to as well. Just in case you need it, help IS available. ### 5/5 — Smart Traveler 5 Star *2025-10-18, version 2.3* Very informative and always with good updates on weather conditions and safety. ### 5/5 — Can’t use it *2025-08-30, version 2.3* I’ve tried over and over to login on the app and it doesn’t show my travel --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*