# Smart — user reviews > 162 indexed App Store user reviews of Smart by Smart Communications, Inc., rated 4.20/5 from 1,272 ratings. - Source: https://appshunter.io/ios/app/smart/id1492443773/reviews - App overview in markdown: https://appshunter.io/ios/app/smart/id1492443773.md - Rating breakdown: 5★ 857 · 4★ 140 · 3★ 70 · 2★ 47 · 1★ 158 ## What do users think of Smart? Overall sentiment: negative **Pros** - 🚀 Fast and easy to use - 👍 User-friendly interface - 💡 Convenient features - 🚀 Excellent app performance **Cons** - 🐛 Frequent login issues - 🐛 Payment processing errors - 🐛 Unreliable connection - 🐛 Buggy app updates - 👎 Poor customer support **Commonly reported bugs** - App crashes on launch - Unable to load data/account information - Inconsistent performance across devices - Duplicate transactions and billing issues **Most requested features** - Biometric login option - Improved data usage tracking - Seamless integration with other apps - Better notification system for expiring plans ## Newest reviews (18 of 162) ### 3/5 — Frustrating at times but better than nothing *2025-05-21, version 3.3.19* Having an app that is intended to be easy to use really helps me especially that I am living outside of the country. However, that is not always the case. A lot of instances it is so frustrating to use. It relies heavily on OTP for payments and it is so slow to send those OTPs. I can’t figure out why they can’t make use of face ID to verify the transactions. That is a much safer way anyways since if someone lese is transacting using my phone, the OTP will just be sent to that phone anyways. Anyways, I really hope this app catches up on techology. It’s a good start. ### 3/5 — Not 'Smart' at all (My fault!) *2025-02-17* ...a more appropriate name for the app would be 'Dumb & Annoying'. Too many persistent, repetitive annoying app advertisements and meaningless notifications, which apparently cannot be turned off. Easier to delete the app and the sr service. Thank you for your Response and please accept my apologies for my too hasty complaint. I know developers generally work hard to put out a quality product they can be proud of. My frustration belongs with the Smart service itself, and not the app. Since I am not too familiar with the app, I can only raise the Star rating from 1 to 3, and 'tone down' the Title. Again, my apologies. **Developer response:** Thank you for your review and for sharing your feedback, aussiemtj. We're sorry to know that you found the app advertisements and notifications to be persistent and annoying. We appreciate your reconsideration of your initial assessment and your acknowledgment of the hard work our developers put into creating a quality product. We're always striving to improve, and your feedback is invaluable in helping us achieve that. Your understanding and apologies mean a lot to us. If you have any further issues with the app, please don't hesitate to email us at UXTeam@smart.com.ph with your mobile number and specific concern for further assistance. Kindly note that you may be asked to verify your account. - She ### 3/5 — Convert eSIM online *2024-12-13, version 3.3.12* Still can’t convert physical SIM to eSIM using the app. Globe has had that feature for quite some time now. ### 1/5 — Cant use! *2024-11-16, version 3.3.9* I cant use the app! I try getting in and registering but it keeps saying connect to your smart bro wifi but even though I did it kept repeating the same error and I tried pasaload but the load didnt work and I just lost 100 pesos and I confirmed everything I did was correct. Very difficult but using globe and tnt was so much easier ### 1/5 — Why is number locked to 09 *2024-11-01, version 3.3.8* P.O.S. ### 1/5 — Worst app and worst customer service *2024-11-01, version 3.3.8* This app is garbage. They blocked all of my payment methods and I am now not able to top up at all. I suggest anyone who is reading this to use GLOBE instead. The customer support at smart is a joke. They have no idea how their own service and system even works. I talked with employee number 14556 named Venus and the whole time she just repeated the same things without even listening or understanding what my issue was, she just kept giving canned responses until finally I asked for a supervisor and they have been waiting for half an hour and still nobody is responding. ### 4/5 — Mostly Unreliable *2024-10-30, version 3.3.8* My experience over 2 years. Unreliable and very slow connection every evening. Fast during early hours. This was a terrible week. Friday the connection stopped , no data for any smart user all of Saturday, through to Sunday late afternoon. No warning, no apologies from SMART. The app has stopped showing the data I have left and all my points are back to zero (update: points are hidden not removed). I’m somewhat unhappy with SMART. The recent app update did mot fix the issue of my remaining data not showing. I choose “check usage” then an error screen appears. The only way I can check my remaining data is by calling the support line. Please fix the app. Thank you for your response here. I have earlier in the year phoned support and gave my number and location. There hasn’t been any improvements in service in the evenings. I believe there is some capping in the evenings while office hours tend to be fine. This has been a consistent pattern. Maybe usage is higher in the evenings which then creates a bottleneck for users such as myself. Good luck with the future improvements. I’m sure Smart will modernize its infrastructure in due course. ### 1/5 — Roaming Option *2024-10-25, version 3.3.7* Would be more user friendly to add option for Roaming ON and OFF button ### 4/5 — Mostly Unreliable *2024-10-20* My experience over 2 years. Unreliable and very slow connection every evening. Fast during early hours. This was a terrible week. Friday the connection stopped , no data for any smart user all of Saturday, through to Sunday late afternoon. No warning, no apologies from SMART. The app has stopped showing the data I have left and all my points are back to zero. I’m very unhappy with SMART. Stupid would be a more suitable name for this company. **Developer response:** We sincerely apologize for the trouble you’re having with your data connectivity, Dmt cymatics. We understand how frustrating it can be when technology doesn’t work as it should. Please send your mobile number and exact location to UXTeam@smart.com.ph, and they will look into the issue for you. - Eli ### 1/5 — Why remove 3 months unlimited *2024-09-13, version 3.3.6* Your company in multimillion worth of pesos. Give common people a break. ### 1/5 — Can not load payment *2024-08-15* I was able to get my American phone to work with a eSIM and one of smarts 99 peso promos. Once the promo ended I could not load more money with the app to continue. Even though I was using the same credit card. Customer service is a automated chat box or a phone number so I couldn’t get help. Unless you are a local I would not waist your time with this app. Maybe try their online site or a competitor. **Developer response:** We’re truly sorry for the trouble you’ve had reloading through the app, BubbaBee123 . We understand how frustrating this experience must be for you. We genuinely want to help you resolve this. Please share your mobile number, a screenshot of the issue, and any specific concerns you have. You can send the details to UXTeam@smart.com.ph, and we’ll ensure our team assists you as quickly as possible. Thank you for your patience and understanding. - Eli ### 1/5 — Required to connect to smart wifi? *2024-08-14, version 3.3.6* Been using rocket sim through my phone and i cant even login and check the details or reload my sim. What kind of app is this ### 1/5 — Doesn’t Work *2024-08-05, version 3.3.5* This app opens and you get nothing other than a splash screen that says SMART. No that’s stupid. LOL ### 2/5 — You’re app is always down *2024-08-04, version 3.3.5* I can’t load up my wifi, been trying for days. ### 1/5 — They broke the app *2024-08-03, version 3.3.5* The app used to show you how many GB you had left. No longer. That feature was removed. Oh and deleting and reinstalling the app changes nothing. ### 2/5 — Update deleted feature *2024-07-30, version 3.3.5* After the latest update can’t monitor the usage of data as compared to the earlier version. Lousy update ### 1/5 — App won’t even load *2024-07-02, version 3.3.4* I’ve been trying all morning to simply open the app to add more data - it won’t even get to the log in screen. I AM TRYING TO GIVE YOU MONEY, why make this difficult? ### 3/5 — Buying Load *2024-06-11* It only works once for me. Don’t know what is happening but I tried to buy load but I received error messages multiple times. I tried the website instead of an app and it works. However, the app still won’t allow me to buy load. Overall, so far so good. **Developer response:** We're here to assist you, Kevaughn94. Have you already uninstalled and reinstalled the app? If not, please uninstalling and reinstalling the app and then attempting to log in again. Additionally, clearing the app's cache may resolve the issue. If the problem persists, please email us at UXteam@smart.com.ph with your mobile number and a screenshot of the error, and we'll be happy to assist you further. Thank you for your patience. - Eli ## Most critical reviews (10 lowest-rated) ### 1/5 — Typical pinoy design *2025-08-08, version 3.3.23* What’s the point of enabling PIN or login with faceID when everytime you open the app it asks you to log in again using your number and password? ### 1/5 — Huh *2025-05-17, version 3.3.19* Payments fail every time. ### 1/5 — Misleading billing *2025-05-16, version 3.3.19* When trying to subscribe to a plan, I got an error saying “insufficient credit”. So I topped up 500 PHP to make the purchase. When I went to try subscribing to the plan again, instead of using my credit (which is sufficient for the purchase), its instead charged my credit card, so I ended up paying twice unintentionally! The most disappointing thing is that support can’t provide a refund. It’s pretty dodgy that they’re not using Apple’s In-App purchases program so you have little protection. Feel completely scammed. Also - the user experience of this app feels like that of a casino. Obviously trying to make you buy things you don’t want/need. Very disappointing. Please do better with your billing. If credit exists - use the credit first. This credit expires in a year and should ALWAYS be used first. Don’t mislead / scam people. ### 1/5 — And I thought GCash was bad enough *2025-04-30, version 3.3.18* The GCash app has one promotional pop-up on launch. The Smart app has three. Does Smart have user experience designers? If they do, either they aren’t doing their job OR they get overruled by the marketing/business department. ### 1/5 — Service quality and ease *2025-04-09* For over 24 hours I have been trying to contact Smart about my service being down, there messenger service is “ down for repair “ they say use tge SmRt app but the does not allow contact Snart for help or questions, and when you finally get a chat bot, it ask if you want to upgrade and says pick from menu. Service replies none. It gas to be the worst run service in the Philippines **Developer response:** We apologize for the frustration you've encountered, Kuya Jake. We’re sorry that our messenger service was unavailable and that you were unable to get the help you needed through the Smart app. Your feedback is invaluable, and we will be looking into these issues to improve our support channels and ensure that our customers can easily reach us for assistance in the future. For further assistance regarding your service being down, you can email us at UXteam@smart.com.ph with your mobile number, a detailed description of the issue, and your exact location. Please note that you may be asked to verify your account. - She ### 1/5 — The app doesn’t doesn’t process payment correctly *2025-03-08* So I downloaded the app, and got the pocket WiFi puck. Made my account and got the WiFi to work. Then I decided to buy the month long WiFi plan. I put in my debit card info. And it declined, I thought it didn’t work so I tried again. My bank then told me fraud alert, probably because I’m in the Philippines so I type yes to say that it is indeed me buying this product. I try again it still doesn’t work. I go to my bank account and find three different pending payments to the smart app. What is going on? **Developer response:** We apologize for the frustration you've experienced while trying to purchase the month-long WiFi plan, G-sdsdawg. We understand how concerning this must be and appreciate you bringing it to our attention. Pending charges typically reverse if the transaction was unsuccessful, but we’d like to take a closer look. Please email us at UXTeam@smart.com.ph with your mobile number, a detailed description of your concern, and a screenshot of either the successful payment or the pending transaction notification. Our team will investigate this further for you. You may also be asked to verify your account. Thank you! - She ### 1/5 — Frustrating to use, credit card is virtually useless *2025-02-26, version 3.3.15* Cannot top up using credit card, if not failing it is always “duplicate transaction” Get your QA team fix simple issues ### 1/5 — Smart apps do not work *2025-02-01, version 3.3.14* Smart Apps is saying cannot load data use meaning not updating. I tried to uninstall the apps but still not working. Your caption easily manage your accounts is incorrect statements. Can you fix it urgently ### 1/5 — It’s not Clear *2025-01-29, version 3.3.14* I hardly use the app for 10 minutes out of wifi and my load was finished. I can’t check what happens and why within the app ### 1/5 — Should be called Dumb app *2024-12-13, version 3.3.12* Just gives transaction error when I try to load data. ## Most praised reviews (10 highest-rated) ### 5/5 — Useful *2025-08-13, version 3.3.23* Only issue I have is how often I have to login. Can you have it store your login or even better set for biometric. I hate remembering so many passwords. ### 5/5 — Enjoying *2025-05-08, version 3.3.18* Ilove using smart or tnt coz I enjoyed a lot and very usable every moment. Fast connection. Thank God and thank Smart.Godbless everyone! ### 5/5 — double giga video promo P130 *2023-06-29, version 3.1.8* i hope you'll lower the price to P100 per week so we don't get to spend so much on loads. thanks ### 5/5 — Finally *2022-10-11, version 3.0.6* Finally a Philippine app that’s user friendly, initiative, and responsive unlike the trash we’re used to. ### 5/5 — Gigalife *2022-07-03, version 3.0.2* I can’t open my gigalife ### 5/5 — GigaLife *2022-06-27, version 3.0.2* This app helped my day. It was secured and convenience for busy people. ### 5/5 — Very helpful *2022-05-13, version 3.0* Very helpful and easy to use ### 5/5 — Fast and easy *2022-05-13, version 3.0* Great gadget. Cheers ### 5/5 — Yan2x09 *2022-05-11, version 3.0* Excellent use ### 5/5 — Smart Prepaid SIM *2022-05-10, version 3.0* More Better to use Smart Prepaid SIM --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*