# Smart911 — user reviews > 138 indexed App Store user reviews of Smart911 by Rave Mobile Safety, rated 4.74/5 from 6,190 ratings. - Source: https://appshunter.io/ios/app/smart911/id1413223852/reviews - App overview in markdown: https://appshunter.io/ios/app/smart911/id1413223852.md - Rating breakdown: 5★ 4,067 · 4★ 399 · 3★ 110 · 2★ 43 · 1★ 117 ## What do users think of Smart911? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient access to critical information - 🔒 Secure emergency response - 💡 Helpful for first responders **Cons** - 🐛 Buggy and glitchy - 🔑 Difficult to log in and account management issues - 🤔 Confusing and unintuitive interface - 🔋 Drains battery quickly **Commonly reported bugs** - Unable to confirm phone number and get verification code - Keeps signing users out and unable to log back in - Incorrect address formatting and inability to update location - Delayed or missing emergency alerts and notifications **Most requested features** - Ability to adjust pin location on map - Option to select specific areas for alerts - Improved notification settings and customization - Support for apartment/building entry details ## Newest reviews (11 of 138) ### 4/5 — Unsuccessful invitation for wife with older IPhone *2026-05-29, version 2.13.0* What’s the point of SMART911 when it’s not available on all cellphones? This is life and death. Ridiculous not to cover all levels of cell technology. ### 2/5 — Notification bug *2026-04-27, version 2.13.0* App keep saying it can’t provide alerts without push notification permission. It then has a box to click to go iPhone’s settings, but there’s no option to allow notifications with this app. ### 4/5 — Great Potential Lifesaver Everyone Should Have *2026-04-09, version 2.13.0* This is an extremely helpful potentially lifesaving App everyone should have, especially if they are impaired in any way of speaking to emergency services. I would’ve rated 5 stars, but there are options I believe should be included in the answer choices. Example: It lists answers to memory issues as: Dementia, Alzheimers, and more. However, there’s no choice listed for someone who hasn’t been diagnosed with any of the options but, definitely forgets words, places, names, etc., especially when pressured for an answer. It’s related to having PTSD. ### 1/5 — Useless *2026-01-25, version 2.13.0* I created an account and the password, but when I try to sign into the app, it keeps telling me an error. i’ve tried several times on several different devices. I’ve changed my password. I’ve reset my ID. i’m always able to confirm my phone number with a verification code, but when it comes to the actual ID and password, I get errors ended up deleting the app. this app is useless for me. ### 3/5 — No more Alerts *2025-12-29, version 2.12.0* I have been getting alerts all the time to my phone but as of last week it they have stopped. I have checked all settings and everything looks fine. ### 1/5 — No alerts anymore *2025-12-15, version 2.12.0* I have had this app on this phone for quite a while. There used to be alerts. It seems to have stopped. For an app that is using the numbers 911, it should really just plain work. It shouldn’t require any one to leave reviews like this, but it is now completely unreliable. After this review, I will probably delete the app and go with something more reliable. ### 1/5 — Missing medical information *2025-12-02, version 2.12.0* You don’t list ALS as a medical condition No place to check for non verbal due to medical condition ### 3/5 — Precision matters *2025-10-28, version 2.11.4* I live in an apartment complex that puts all of the apartment numbers under 1 building and unfortunately this app doesn’t allow for a pin adjustment to precisely select my building for quicker and more accurate emergency response, I believe there should be a setting to adjust the pin within a certain radius for accuracy purposes. ### 2/5 — Welp *2025-10-19, version 2.11.4* Great app, till I suddenly got an error alert when trying to place a pin for the location. Also kinda annoying I can’t place a pin without changing the address (partly due to it not being updated on any maps or if it is it’s not very well). I’m also not getting reminders or anything. I feel the app really went down hill since I created my account way back when (or my first account). ### 1/5 — Taps ya phone *2025-10-04, version 2.11.4* The police helped me install this. I didn’t read the agreements and now my phone is tapped down to the keystrokes as indicated in the privacy agreement I didn’t read when I trusted the police lady to install it. ### 1/5 — Outdated App *2025-09-28, version 2.11.4* This app feels like it was designed back in 2006. Very outdated UI and not that intuitive. Fix this please ## Most critical reviews (10 lowest-rated) ### 1/5 — No Alerts on active profile *2026-08-09, version 2.13.1* Not much to say as no alerts coming in. Account active and current. Thankful for Watch Duty fall back ### 1/5 — The Magic Doesn’t Work *2026-07-03, version 2.13.1* It might have been a useful app if it would actually work; the setup process doesn’t work. It amazes me that the creator of this app provided an update yet they managed not to fix this problem. ### 1/5 — Poorly designed *2026-07-03, version 2.13.1* Profile is non functional. Gives you a blank profile screen and no ability to add people, med info, addresses etc Tried removing the account and it refuses to delete the account also. Looks like the only option is to delete the app entirely. ### 1/5 — Not happy *2026-06-24, version 2.13.0* Said that my user name is already being used but never let me choose another. ### 1/5 — Doesn’t work *2026-06-18, version 2.13.0* The alarm used to sound, but there were any alerts or warnings, but now it doesn’t ### 1/5 — Dumb *2026-05-16, version 2.13.0* No help ever ### 1/5 — Not sure what it takes to trigger an alert. *2026-04-13, version 2.13.0* NWS issued a flood warning for an area that included one of my locations. The local sheriff announced that we are now in the “Ready” stage of the ready-set-go evacuation order. Crickets. ### 1/5 — I change phone number, can’t ever use again *2026-03-27, version 2.13.0* I lost access to an old email, got a new phone number, address, so there is not even a way to make a new account. Too bad. I have used this app for years. ### 1/5 — Not getting any alerts at all *2026-03-07, version 2.13.0* We have had this account for a long time. I do not receive any alerts at all from this app. And yes, all my settings are turned on to receive them and have the alert show up. ### 1/5 — Can’t register on more than 1 device *2026-02-26, version 2.13.0* Set up account on iPad,filled in all the information, got app on my phone, says phone number not associated with the phone number. Makes you wonder if the app really works? ## Most praised reviews (10 highest-rated) ### 5/5 — Feeling Safe *2026-08-10, version 2.13.1* I have given all of my information and feel secure about it. ### 5/5 — Fix Profile *2026-07-04, version 2.13.1* Please fix the profile section of the app on your next update. The profile page is completely blank as of last week. Useless! I tried deleting and reinstalling the app, no improvement! Please fix this issue fast so I can use the app! ### 5/5 — Thank Smart 911 *2026-05-29, version 2.13.0* Good to have ### 5/5 — Be smart Be ready *2026-04-25, version 2.13.0* It only takes a few minutes to create a Smart911 file digitally. Now is the time to do it! I am a chaplain and I know how fast things can change so be prepared ### 5/5 — Important *2026-03-11, version 2.13.0* I’m very happy and grateful we have this app to rely on for an emergency ### 5/5 — Peace of mind *2026-03-09, version 2.13.0* I’m grateful to have this extra layer of assurance with my family’s safety. Used friendly. ### 5/5 — Great Application *2025-12-24, version 2.12.0* I was getting alerts in the beginning but it stopped, for some reason I’m not getting alerts from this app any longer. I get one once in a while notifying that smart911 has been accessed “X” amount of times to see my location but other than that I get no notifications any more. I think this application is an amazing idea! ### 5/5 — Good idea *2025-12-22, version 2.12.0* Thorough info ### 5/5 — Cool Information *2025-11-08, version 2.11.4* Always good to have your information updated for this APP. ### 5/5 — Good all! *2025-09-03, version 2.11.4* Make it so it accepts bigger pictures, tends to bog down when trying to upload pics. works great otherwise!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*