# SMARTalk — user reviews

> 8 indexed App Store user reviews of SMARTalk by Rakuten Mobile, INC., rated 4.57/5 from 56 ratings.

- Source: https://appshunter.io/ios/app/smartalk/id646647577/reviews
- App overview in markdown: https://appshunter.io/ios/app/smartalk/id646647577.md
- Rating breakdown: 5★ 48 · 4★ 1 · 3★ 1 · 2★ 3 · 1★ 3

## Most critical reviews (8 lowest-rated)

### 1/5 — Update Cancelled my Subcription

*2022-02-21*

I was about to make a phone call when I noticed the update icon.  Updated the app and my login information was erased. Re-entered my password, and everything was gone.  Their customer service is exclusively email with zero English service: zero.  So, it’s been impossible to get my number back since my update. Japan quality isn’t what it used to be back in the 80s.

### 1/5 — Doesn’t work after update

*2022-02-12*

It stop working after the newest update.

### 2/5 — Needs serious fixing

*2015-11-26*

Use once and it freezes and needs to be reloaded. Does not stay active in the background and will not ring or receive calls.

### 4/5 — 便利、着信が時々問題

*2017-08-04*

音声、繋がり良好で、インターフェースも解りやすく大変便利に活用してます。

唯一の難点は、iPhone常時バックグラウンドとお知らせ設定にしていても
アプリを開けている時以外は着信音が鳴ず、お知らせも出ず、着信歴も残らないので、メールのお知らせを見て掛け直している事です。

### 5/5 — サービス続けて欲しい

*2024-12-12*

今までありがとうございました。

### 5/5 — 感謝

*2019-01-05*

問題なくもう4年くらい使わせていただいています。これからもよろしくお願いします！

### 5/5 — ezaajvhyjlllat刘8阿拉

*2016-12-19*

不保

### 5/5 — A MUST HAVE!!

*2015-09-16*

You must have this if you call or travel abroad often. 
Especially when you go to Japan, this is the must have with mobile wifi router. Amazing calling app!!

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*