# SmartCare by Cigna — user reviews > 50 indexed App Store user reviews of SmartCare by Cigna by Cigna Corporation, rated 4.00/5 from 31 ratings. - Source: https://appshunter.io/ios/app/smartcare-by-cigna/id1539707940/reviews - App overview in markdown: https://appshunter.io/ios/app/smartcare-by-cigna/id1539707940.md - Rating breakdown: 5★ 22 · 4★ 1 · 3★ 0 · 2★ 2 · 1★ 6 ## Newest reviews (14 of 50) ### 1/5 — slow app - sign up doesn’t work *2024-11-18* registered member of cigna, the sign up doesnt work! ### 1/5 — Not user friendly, unable to be connected to the agents. Very bad customer service *2024-11-11, version 1.4.3* Not user friendly, worst customer service, unable to connect with agents. ### 1/5 — Error *2024-10-04, version 1.3.6* Not user friendly.always show error ### 2/5 — Good feature but slow *2024-09-21, version 1.3.6* The apps is too slow. It has good options but so annoying to use due to its slowness. ### 2/5 — Appointments don’t work *2024-08-17, version 1.3.2* Error: no data found. Appointments don’t work. ### 1/5 — Sos *2024-07-29, version 1.2.9* Nothing is working, bot even registering ### 1/5 — تطبيق سيء لشركة اكثر سوء *2024-07-04, version 1.2.9* تطبيق أكثر من سيء بمعنى اخر تطبيق غبي يعبر عن شركة تمتهن حقوق المشاركين وتختلق إجراءات للتخلص من مطالباتهم التي هي حق لهم تطبيق يشبه الشركة سيء جدا ### 1/5 — There are tons of bugs *2024-05-29, version 1.2.9* The most terrible app ever If you collect developers and ask them to create worse mobile app, you’ll receive Cigna smart care ### 1/5 — Mrs *2024-04-25, version 1.2.9* It is the worst app I hav ever used. Nothing works properly ### 1/5 — Bad experience *2024-04-23, version 1.2.9* This app need too much work to be usable. - loading takes long time - i am not able to download any documents - there is no contact us email to send questions, you need to chat with automated chat bots ### 1/5 — Impossible to register / login *2023-11-19, version 1.2.4* Can’t register by Emirates ID no. Can’t register by membership card no. Everything is invalid. Everything is incorrect. Email not recognized. Basically impossible to login. Even though 3 years ago it worked. That’s why i have a password! At some point, many years ago it worked! Not anymore! It is incredibly frustrating. How come email is not recognized since i have a password that i’ve used for years…. I don’t know. ### 1/5 — Completely useless *2023-09-06* Avoid This app seem to not at all be supported. No doctors, no appointments, can’t download policy, manually enter bank details, link to review suspiciously not working… wonder why. If you can’t be bothered to support an app, don’t make one. Avoid ### 1/5 — Poor *2023-08-07, version 1.2.3* The app have glitches, you get logged out automatically for no reason while submitting a claim or sometimes bank account doesn’t show in the drop down list ### 1/5 — Pathetic App Nothing Works *2023-06-23, version 1.2.2* Do not waste time on this app, you will end up getting frustrated. Nothing works here. It doesn’t even deserve 1 star ## Most critical reviews (10 lowest-rated) ### 1/5 — Bugs, Crashes, slow app *2026-06-14, version 2.0.7* The app doesn’t work properly, takes a lot of time to login, a lot of bugs, crashes, did not manage to submit the reimbursement through the app, had to apply from the desktop website ### 1/5 — Make loading little fast *2026-05-02* I am really annoyed with this landing page.. every time I open the app, I have to swipe 3-4 times , click on login button again. Painful If I enable FaceID, why don’t you let me go inside the app quickly. Why is this welcome screen again and again? Very annoying experience. ### 1/5 — Sign in doesn't work *2026-02-20* UAE is not the whole of Middle East. Can't even sign in. Cheapening out on user experience is very telling about Cigna. The best thing about the company is their sales team 😞 ### 1/5 — Password *2026-01-29* Even after changing password the app doesn’t login and shows wrong username or password.😓 ### 1/5 — Very poor service provider *2025-08-18, version 2.0.1* As big a name it is worldwide, however the policies and the benefits aren’t at par with counterparts. The customer service is appalling and deserves a massive improvement. Highly unrecommended. Very disappointing at their service. ### 1/5 — App could better *2025-07-14, version 1.4.6* The app could be better. First look; font size way too small, no option to resize it. No option in settings to use face ID and or UAE Pass others have it and very useful. Furthermore, E-card image is not sharp. A PDF or high-res version could do nicely. Keyboard pops-up way up and covers most text entey fields. Please update app to be more user friendly. UI&UEX team could do better. Otherwise a good app. ### 1/5 — Barely works *2025-04-09, version 1.4.6* Adding bank details it doesn’t show any ccys so won’t let you save. And it won’t let you paste IBAN and bank account details in so you have to enter them manually every time Then asking the assistant for helps it has no options to investigate this …. Clicking on the button for email / WhatsApp / phone contact - none of them work. It’s almost like they are deliberately making it difficult for you to submit a claim for refund … how bizarre ! Very poor experience ### 1/5 — App does not show currency drop down list *2025-01-07, version 1.4.5* Very cumbersome to use. I had to spend 90 minutes to submit a claim without success. Ultimately I was asked to submit through email and the helpline person failed to mention that i have to send another form including the bank account details. Very bad claim submission system… very dissatisfied. ### 1/5 — Customer care *2024-12-21* Customer care very slow, it is almost 7 minutes hearing your call is important us. Still no answer ### 1/5 — Update and response *2024-11-21, version 1.4.5* New updated app got too many checks but after fulfilling all, the responses from the team are very poor. Also recently we noticed that your team is rejecting all requests giving unnecessary reasons though documents are well submitted. To get documents checked team needs 10 days but after rejecting we are given either 2 day or sometime no time to respond ## Most praised reviews (10 highest-rated) ### 5/5 — Much faster and better experience *2025-12-15, version 2.0.5* I have been using SmartCare app for a while and must admit that the new version is a huge improvement. Everything feels much faster and the overall experience is so much better. Great job in making the app more friendly. ### 5/5 — ZAID *2023-07-30, version 1.2.2* The good health insurance I would like to thanks every one been working at the insurance company. ### 5/5 — App review and the services *2023-05-09* I like to highlight that the Cigna insurance is unique compare with other insurance, service and approval are done fast and it’s easy to use the app. ### 5/5 — Excellent App *2022-05-07, version 1.0.7* Friendly usage and all options are easy accessible ### 5/5 — Very good *2021-02-04, version 1.0.0* Very good application ### 4/5 — App not working *2024-06-19, version 1.2.9* please update App as not working probely ### 4/5 — Beyond Smart *2021-11-15, version 1.0.4* Easy access and smoothly for joining and signing up ### 3/5 — Complete *2023-07-26, version 1.2.2* ...but very slow, I try all connections, but is not a provider problem, it is an app problem. ### 3/5 — Mobile app *2022-04-25, version 1.0.5* Application is slow as compared to other insurance mobile application ### 2/5 — Could be a lot better *2025-02-11, version 1.4.6* Multiple features don’t work at all. The loving never send the sms… --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*