# Smartcash PSB — user reviews > 268 indexed App Store user reviews of Smartcash PSB by Airtel Africa, rated 3.90/5 from 1,928 ratings. - Source: https://appshunter.io/ios/app/smartcash-psb/id1598558834/reviews - App overview in markdown: https://appshunter.io/ios/app/smartcash-psb/id1598558834.md - Rating breakdown: 5★ 1,100 · 4★ 220 · 3★ 159 · 2★ 155 · 1★ 294 ## What do users think of Smartcash PSB? Overall sentiment: negative **Pros** - 🚀 Fast and reliable - 💰 Great cashback offers - 👍 Convenient and easy to use - 🏆 Best app ever - 🥰 Awesome features **Cons** - 🐛 Frequent crashes and login issues - 🤔 Inconsistent cashback and data bundle issues - 🤨 Poor customer service and unresolved complaints - 💰 High transaction fees and charges - 🔒 Security and account access problems **Commonly reported bugs** - Inability to register or login - Delayed or failed money transfers - Deducted funds not reflected in account balance - Unexplained account lockouts - Unreliable data bundle activations **Most requested features** - Dark mode option - Biometric login support - Improved transaction history and dispute resolution - Reduced data bundle pricing - Better network coverage and stability ## Newest reviews (11 of 268) ### 4/5 — Excellent cashback service *2026-08-20, version 2.2.42* Earning 10% back on your transactions is honestly commendable. I used Smartcash to subscribe to my Airtel ODU, I paid ₦67,500 and got ₦6,750 back! 👏🏽 Keep up the good work, Airtel Smartcash ❤️😊 ### 4/5 — I really love this app😍 *2026-08-14, version 2.2.41* I really love this app l’m not playing the cash back is my most enjoyed part sef , the network is nice you revive your deposits fast the app is insane you guys deserve 10 stars sef⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Smartcash *2026-07-09, version 2.2.40* I love this app so much you guys are literally improving,keep up the good work ### 5/5 — Good *2026-06-28, version 2.2.40* Good and satisfying ### 5/5 — I was so excellent using this app *2026-06-28, version 2.2.40* It was a nice app I really enjoying using this app ❤️ ### 3/5 — Unable to download your app *2026-06-28, version 2.2.40* Tosin ### 4/5 — Previous transactions *2026-06-25, version 2.2.40* Make previous transactions available for easier sending next time (for airtime and transfer) ### 5/5 — You’re the best *2026-06-20, version 2.2.39* You’re the best app ever when it comes to transactions and i think people are yet to know ### 5/5 — I don’t know who remove my 2000 from my account now if the money is not refundable I will post it on *2026-06-19, version 2.2.39* I don’t know who remove my 2000 from my account now if the money is not refundable I will post it on that they are scamming ### 5/5 — Love you very smart bank *2026-06-11, version 2.2.39* Good ### 5/5 — 🦍 *2026-06-07, version 2.2.39* Great and outstanding App ## Most critical reviews (10 lowest-rated) ### 1/5 — Kene *2026-08-16, version 2.2.41* I just recently switched to Airtel and I have been trying to create a Smartcash account but I couldn’t I have even tried the (939) but it is telling me sorry could not create a wallet😮‍💨😑 till today I can not still open a wallet what is going on ? ### 1/5 — Upgrading issues *2026-08-15, version 2.2.41* Bad , can’t upgrade my account and I can’t transfer money out since for the past 2 hours they ask to upgrade my account wish I did put in my bvn but it was rejected So bad ### 1/5 — Is app is bad don’t download it *2026-07-19, version 2.2.41* This is the most worst and useless bank you will ever download run if you see Smartcash there customer care service is low you go just Dey have transaction issue every single time like, like time to like pls dont use Smartcash ### 1/5 — 🥰 *2026-07-17, version 2.2.41* 🥰 ### 1/5 — Worst app with worst customer service *2026-07-03, version 2.2.40* I have been logged out of my account for almost two months now, since mid May. I have called severally to resolve my issue they’re not helping. Once you are not using Airtel then they’ll lock you out once there is fund in your ur account and ask you to buy Airtel sim. Now I have not been able to access my money for two month and their customer care will promise to follow up and reach out to you but all is a lie. Just don’t use if you want customer service or you are not using Airtel line. ### 1/5 — Poor performance *2026-07-03, version 2.2.40* I regret downloading this app ### 1/5 — This app won’t let me sign up it’s Just crashing 😡😡😡 *2026-06-23, version 2.2.39* I hate stress ### 1/5 — I haven’t received my money *2026-06-11, version 2.2.39* I sent money to smart cash since yesterday and I haven’t received it yet ### 1/5 — I can’t open an account *2026-06-07, version 2.2.39* I can’t open an account,my phone no was verified after that my bvn was verified as well but when it’s comes to Face ID it’s keeps saying ERROR. Despite a strong network or people with Afro can’t open an account ### 1/5 — Transfer issues *2026-05-27, version 2.2.39* It’s over three days now that I recharged my meter but they haven’t sent the token till now the worst part of all is that I can’t even speak to there customer service and there’s no option of reporting the issue or ask for refund in the app this is really bad I liked the app before but now I don’t think I can be able to use it again after the refund ## Most praised reviews (10 highest-rated) ### 5/5 — Nice and fast *2026-08-28, version 2.2.42* I just hope this application will never change or if you can’t be the best just matin your best stage Thats all and enough thank you. From Davidson ### 5/5 — Working perfectly *2026-08-19, version 2.2.41* More benefits from Airtel guys ### 5/5 — Thieves *2026-08-08, version 2.2.41* Brr I funded my betting platform and it was credited for over 3 days now,it happened twice now. Be careful before you them Bunch of thieves ### 5/5 — Transfer issue *2026-08-07, version 2.2.41* I made a transfer from my smart cash to my opay, I was debited and was not credited. Please fix the issue, thanks. ### 5/5 — Smart cash or nothing Smart cash or nothing *2026-08-07, version 2.2.41* Smart cash or Notting best in town ### 5/5 — Smartcash *2026-08-02, version 2.2.41* Smartcash is my best app of sending money ### 5/5 — VERY FAST AND RELIABLE *2026-08-02, version 2.2.41* I love this app ### 5/5 — Fast and steady *2026-07-29, version 2.2.41* I love smart cash ### 5/5 — Thank you smart cash I love that 🥹🤍 *2026-07-28, version 2.2.41* This is okay and awesome 😎 ### 5/5 — Sweet app *2026-07-22, version 2.2.41* Nah the cashback Dey gimme joy…anytime I’m low on internet subscription I use my cashback to refuel again and the fact that you don’t need sub to access the app is the sweetest😘😍just put on your data even without sub you’re good to go!!!! Honestly if you are an Airtel user and you are not using Smartcash,my dear you are missing a lot😋😛 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*