# Smartchat by Smartness — AI Guest Communication Hub

> AI Guest Communication Hub (iPhone/iPad app by Smartness S.r.l..)

- Source: https://appshunter.io/ios/app/smartchat-by-smartness/id6751880579 (this page in markdown: same URL + `.md`)
- Developer: [Smartness S.r.l.](https://appshunter.io/developer/1837373476)
- Category: Travel, Social Networking
- Price: Free
- Age rating: 4+
- Requires: iOS 15.1 · 33 MB
- Languages: American English
- Released: 2025-10-23
- Data updated: 2026-07-18
- User reviews in markdown: https://appshunter.io/ios/app/smartchat-by-smartness/id6751880579/reviews.md

## What is Smartchat by Smartness?

AI that replies to your guests—anytime, anywhere.

Smartchat helps hospitality businesses simplify guest communication. From hotels to vacation rentals, our mobile app puts AI-powered guest messaging in your pocket—so you can handle inquiries quickly and consistently, wherever you are.


KEY FEATURES

• Unified Inbox – Manage WhatsApp, Booking.com, Airbnb, and email conversations in one place.
• AI-Powered Responses – Automatically handle up to 70% of guest questions in 95+ languages.
• 24/7 Availability – Ensure instant replies, even when you or your staff are offline.
• Push Notifications – Get real-time alerts for new or urgent guest messages.
• Team Collaboration – Invite unlimited users with no extra costs.
• Adaptive Learning – The AI improves continuously as it learns your preferences.


BENEFITS

Hospitality businesses using Smartchat report:
• Significant time saved on daily communication
• Reduced operational costs
• Higher guest satisfaction and faster response times


WHO IT'S FOR


Hotels, B&Bs, vacation rentals, and property managers who want to:
• Save time with automation
• Improve guest experiences
• Reduce costs without reducing service quality


WHY SMARTCHAT


• Unlimited conversations and team members
• Flexible automation levels
• PMS integrations available
• Secure and enterprise-ready
• Automated translations for multilingual communication
• Escalation rules and ticket creation


SUBSCRIPTION REQUIRED

Smartchat requires an active Smartness subscription.
Learn more about plans and pricing at smartness.com.


## Version history (last 5 releases)

### 1.21.3 — 2026-07-09

What's New
• New: Start a conversation with a brand-new contact — create the contact right from the new-chat flow.
• New: Open a support ticket directly from a conversation.
• Improved: The guest's latest reservation now appears in the chat header, with the full list of their reservations in the contact-info screen.
• Fixed: Keyboard behavior, message copy, and WhatsApp reactions now work reliably.
• Various stability improvements and bug fixes.

### 1.19.4 — 2026-06-22

New
- WhatsApp templates, redesigned: browse by category, filter by language, search, and preview real media before sending — with required fields validated and a clear 24-hour conversation-window indicator.
- Turn the AI assistant on or off for each individual conversation.
- Link or unlink a reservation to a conversation right from the chat.
- Multi-media WhatsApp messages now arrive as separate, individually trackable messages.
- The property / room name now appears above the contact in your conversation list.

Improved
- More reliable sign-in and sessions — no more unexpected logouts, and "Keep me signed in" + Face ID / Touch ID now work consistently day to day.
- Incoming messages appear instantly.
- Ticket filters now match the desktop exactly.
- Marking a conversation as handled updates the list immediately.
- Rooms show their real name instead of an internal ID.

Fixed
- Email call-to-action buttons are now legible in dark mode.
- Smoother conversation-list scrolling.
- The "Link to booking" buttons are no longer hidden behind the keyboard.
- Clearing a conversation now also clears its preview in the list, and unlinking a reservation updates the header right away.

### 1.17.11 — 2026-05-27

What's new in this update:

  • Biometric sign-in with Face ID and Touch ID — fast and secure.
  • AI replies: clearer error handling with one-tap retry when a response can't be generated.
  • HTML email messages now open in a full-screen viewer, with cleaner in-chat previews.
  • WhatsApp improvements: send longer messages, more reliable voice messages and image/template sending,
   and access to more message templates.
  • Reservations: start a conversation directly from a reservation and view its history.
  • Copy text directly from any message bubble.
  • Accurate unread badges — no more phantom counts.
  • Smoother sign-in that keeps you logged in longer.
  • Various stability and performance improvements plus crash fixes.

### 1.15.4 — 2026-04-24

What's new:

  • WhatsApp voice notes now play correctly, including the OGG/Opus format used by
  most senders
  • Image previews open reliably in full screen — no more stuck "Preparing image…"
  screen
  • WhatsApp videos show a first-frame thumbnail in the chat list and play smoothly
  with native controls
  • WhatsApp templates can now be sent from the app (previously only desktop worked)
  • Sender name under your own messages is now rendered in a high-contrast light grey
   — much easier to read
  • Refreshed splash screen matching the rest of the Smartness product family
  • Fixed an edge case where the app could get stuck loading after a push
  notification
  • AI suggestion feedback is now visible on sent messages that accepted an AI reply

### 1.13.4 — 2026-03-17

What's New:

  • New Chat — Start conversations directly from the app by selecting a contact and sending a WhatsApp template
  • Knowledge Base — View, edit, and manage your hotel's knowledge base documents on the go
  • Improved Tickets — Assign, change priority, and update ticket categories with quick controls
  • Conversation Info — Tap the chat title to see contact details, or use "Show Info" from the menu
  • Sender Attribution — See who sent each message in multi-agent conversations
  • App Update Notification — Get notified when a new version is available

  Bug Fixes & Improvements:

  • Fixed crash when opening conversations on iPad
  • Fixed WhatsApp templates showing wrong content after sending
  • Improved login session — "Keep me logged in" now works correctly
  • Aligned conversation status dots with webapp
  • Fixed ticket assignment to show all available users
  • Improved overall stability and reduced debug logging

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## More apps by Smartness S.r.l.

- [Smartpms by Smartness](https://appshunter.io/ios/app/smartpms-by-smartness/id6759159565)

All apps by Smartness S.r.l.: https://appshunter.io/developer/1837373476

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-18.*