# SmartCocoon — user reviews > 50 indexed App Store user reviews of SmartCocoon by Smart Cocoon Inc, rated 2.00/5 from 6 ratings. - Source: https://appshunter.io/ios/app/smartcocoon/id1373026306/reviews - App overview in markdown: https://appshunter.io/ios/app/smartcocoon/id1373026306.md - Rating breakdown: 5★ 0 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 4 ## Newest reviews (13 of 50) ### 1/5 — Not working *2023-08-29* This app simply doesn’t work. The instructions are clear and the fan/device is nicely made but the app doesn’t do any - just won’t connect the fan to WiFi. ### 1/5 — Add Amazon Alexa/ others *2023-08-09, version 1.17.5* Since the app is not great to use, connecting it to Alexa and other smart device will make using this so much easier. The fan already connects with wifi so it shouldn’t be that hard to get this up plz do. ### 1/5 — Needs improvement *2023-08-06, version 1.17.5* -The Ecobee integration is useless, if you have a room sensor. The shown room’s temperature in the app is of the main thermostat only. -Room’s temperature has never been shown after a week of usage and it’s always in “Learning Mode”. -Can’t schedule two modes on the same day. ### 1/5 — Disappointment *2023-07-24* I messed up one thing and now I have to delete my account but it doesn’t let me delete my account so I’m stuck ### 1/5 — Avoid at all costs *2023-07-15* App does not work with fan, won’t connect to 2.4 ghz as recommended. I deleted app, started over, powered off phone, tried it all, too bad it is too late to return the fan, such a fraud of a device and company. ### 1/5 — The worst products *2023-06-03* Avoid avoid avoid. Zero customer service. ### 1/5 — Connect to fan *2023-06-02, version 1.17.5* One of the reasons I purchased the fan was it’s ability to connect to my phone. Lord and behold it doesn’t connect!!!! Once my credentials are set up and it’s time to connect to the fan, the app closes and it doesn’t do anything. The fan comes on at various times and I have no control of it. Worst app I’ve ever used. ### 1/5 — Took and Hour to set up *2023-05-25* Please update this app so it stops glitching out every time we try to connect a fan to it! ### 1/5 — Piece of junk. Amazon reviews fake *2023-05-14* Don’t buy. App doesn’t work this your product does not deliver what you paid for. ### 1/5 — Terrible app *2023-04-12, version 1.15.1* The app is really bad. I can’t understand how something like this can be released to the public. I have to kill the app and restart multiple times to set things up because there’s always a loading indicador that never goes away, freezing the app. ### 1/5 — Concept great but would not recommend *2023-04-12, version 1.15.1* The fans are great. The app is horrible. Room and fans are lost so continuously setting up. Can’t connect a Nest thermostat. When you change a setting it gets hung up and you have to exit the app. Would be nice if Alexa and Google enabled. Price for unit too high cause of the app. Would not recommend till company fine tunes and I bought cause Ontario made. ### 3/5 — When are you going to fix the disconnection issues? *2023-03-24, version 1.15.1* Great fan, but I have been plagued with disconnection issues since day one. ### 2/5 — Buggy app *2023-03-18, version 1.15.1* The apps hangs after if save the fan power setting. The schedule setting screen is hard to navigate on an iPhone. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible, Keyboard Freezes the App *2025-12-28* Trying to set this up right now and I have to type the name of the room but the keyboard coming up freezes the app. This app must be vibe coded. ### 1/5 — App doesn’t work *2025-10-09* App will not send email link! I created an email through the website and it still will not let me log into the app! LAME! Back to Amazon ### 1/5 — Make sure your product works first before selling it *2025-07-14* I can’t even add a room. It freezes on me every time no matter how many times I close out the app etc. so I can’t even set up the product. Doesn’t even work at all. ### 1/5 — App issues *2025-07-03, version 1.28.3* Good product but the App gets stuck too often ### 1/5 — OK when it works, which is rarely. *2024-07-07, version 1.24.2* When actually connected and following program the fan works. But I’ve been plagued by disconnects. Even sent in my fan unit back for a check by the suppot team and they returned it with problems still present. Fan loses programming regularly, and loses app connection regularly. I wanted to like this product but am so disappointed. ### 1/5 — Yikes *2024-06-11, version 1.24.2* The smart features just don’t work. I have to manually activate the fans every time I want them on. No set and forget. Ecobee auto mode makes it useless and it’s not pulling room sensor data from ecobee’s api, instead it tries to estimate room temp a different way which is off by 5 degrees. The AI learning is just non-existent. I even question how much the fans really increase airflow. I wanted to love this product so bad, but yikes it was a major waste of $. ### 1/5 — Don’t buy this product *2024-06-08, version 1.24.2* App crashes while using. Have reinstall the all multiple times to get the login to work. Take multiple tries to connect the device. The temperature measurement on the fan is off my at least 4-5 degC. ### 1/5 — Worst app ever *2024-06-07, version 1.24.2* Will not configure the fan if you don’t share your location????? Really ### 1/5 — Not able to login after the latest update! *2024-05-07, version 1.23.1* It is so disappointing that app update should be improve things, but it is making it even worst! Please help to fix it so that your customers can use it. ### 1/5 — Sending back device to Amazon *2023-11-12* App Refuses to connect to device despite following all the instructions and triple checking the lights and fan code. To make matters more frustrating, clicking “OK” after typing in the device code 10 different times does nothing—including providing no feedback as to why it would not accept the correct fan device code. ## Most praised reviews (10 highest-rated) ### 5/5 — Good alternative for far located vents *2026-07-07, version 2.0.52* The fan is good but bit noisy when at higher speed. I wish in app while setting up schedule it gives option to increase decrease the fan speed as well so that at night we can set lower the speed. During the time one is away it can be scheduled for higher speed to warm/cool down faster. This will make the unit more practical to operate. ### 5/5 — Great experience *2026-04-08, version 1.32.0* I’ve had a unit now for over 4 years. Still runs great and has been a game changer for temperature comfort in my main bedroom. ### 5/5 — Copy function for Schedule *2026-01-03, version 1.31.1* I just found a new function to clone the schedule, that is great. Is it possible to add feature to store settings for summer and winter? ### 5/5 — App works great for me *2025-04-15, version 1.27.5* Set up took around 30 seconds and it’s easy to customize and set room temperature. ### 5/5 — Fan is great *2024-10-13, version 1.25.1* Had a few hiccups since purchasing a few years ago, but, support from Cocoon is awesome, also upgraded to fibre optic so no loss of signal anymore. Now Google Nest is linked, so, finding the new setup really works well. These guys keep,improving their product, worth the money for a comfortable home! ### 5/5 — Just installed with no problem *2023-08-23* So it arrived today I got two of them for my family room, installed both of them and immediately was able to connect following the instructions both of them without any problem. I did one in the morning and I did one in the afternoon later. The apps not the most intuitive, but it’s better than bending over to try to make changes on something that’s in the vent. I have a temperature gun so I’ve been testing throughout the day and I feel like it’s giving me a boost of about 3° bonus in the area that I wanted to increase so I don’t have to cool or heat the rest of the main floor as much. Well, it says it works with different thermostats, and it did find mine without any problem, it doesn’t really show that it integrates with your system. What they do is they give you some instructions to let it learn your system, which is the same that all the other ones do without Wi-Fi. So the connection to the system seems to be a little bit deceptive. However, being able to go in and turn the fans on and off at will set a schedule or even let it work based on temperature to some degree is mostly what I wanted and without having to bend down and pull it out of the vent system to make changes. I know some of them have a little buttons, but I like this cause it’s completely hidden except for the cord and if I wanted to I could literally run it under the carpet so wouldn’t be seen but there in an areas that there is not a lot of traffic, so I don’t care. Again, if you’re really looking for it integrate with your system, I don’t think it really does that finding your system is saying it’s connected and then saying hast to learn your system. None of that is true. If it was truly integrated with your system, it could go on and off when your system comes on and off and you could set delays like stay the fan on for 30 minutes after your system shuts off, but because it’s not sure integration they can’t do that it rhythm which like I said it’s not really the same as connecting to your system. So I do mark that as being deceptive. So I usually don’t review these kind of things, but I feel like this is really doing what I needed to in theory. I’ll keep testing this week to see how well it helps strengthening the cooling in this area. But it looks promising. So at least for me, the app connected, right away, so maybe the software upgrade two months ago did the trick. ### 5/5 — Big improvement on the app with new release *2023-03-10, version 1.15.1* Had some connectivity issues with the old app but seems to be working great now. ### 5/5 — Fantastic product, App Needs an update. *2020-09-21, version 1.6.2* Overall the smart cocoon is a fantastic product and has made a world of a difference in our home. The app is cleverly designed but somewhat poorly executed. It may be worth taking inspiration from other smart device apps such as google home etc.. I will note some changes that should to be made to the app right away. •The ability to turn the fan on without the furnace running •Changes to the login & create account page, it’s too large and the formatting needs to be changed to properly fit the page •Ability to see/set the temperature of the room •Better support with adding a smart cocoon to the app. it’s a complicated process and it’s not as easy as adding a smart thermostat. just two steps and instead of connecting to the wifi on the product itself there should be a setup step where you connect your wifi to the product. noted that there have been issues when adding a product where the product will not connect or add to the room. ****Support for IOS 14 and up***** ### 5/5 — User friendly *2019-04-07, version 1.4.0* Easy to use and Smart design! ### 4/5 — It’s Not Perfect… But They Won’t Give Up! *2024-02-28, version 1.19.3* I’ve had this product for I believe 1-2 years now, though I can’t be exactly sure when I got it. To be frank, it’s had a lot of problems. From pairing issues, to the app breaking, to whatever else you can name, I’ve dealt with it all. So, why 4 stars then? Well, hear me out. There’s a few reasons. Firstly, when it works… It works. My room, very far from the air conditioner, stays downright frosty in the summer. In fact it’s so good my family often complains I’m stealing all the cold air 😂. The other reason I’ve chosen to give the app 4 stars, is the commendable efforts from the app developer(s). Don’t get me wrong, there have been more than enough problems with this app to drive me crazy. However, update after update these issues are fixed. Looking at the app now, compared to when I first set it up, it’s remarkable, and I’m grateful that despite the troubles the developer(s) have not left the product, and by extension the customers to rot. To conclude, is the app or product perfect, or even excellent? Far from it there are still plenty of inconveniences like my fan simply unpairing after a couple of days. But, it’s come a long way, and the interface has become clean and is more than usable. So thanks to the developer(s) for their hard work, and I am optimistic towards the future of this app and by extension the product. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*