# SmarterTrack Mobile — Customer service to go

> Mobile customer service management for agents and managers. (iPhone/iPad app by SmarterTools Inc..)

- Source: https://appshunter.io/ios/app/smartertrack-mobile/id1573423595 (this page in markdown: same URL + `.md`)
- Developer: [SmarterTools Inc.](https://appshunter.io/developer/920978888)
- Category: Business
- Price: Free
- Rating: 4.50/5 from 2 App Store ratings · 2 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 58 MB
- Languages: American English
- Released: 2022-08-24
- Data updated: 2026-07-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/smartertrack-mobile/id1573423595/reviews.md

## What is SmarterTrack Mobile?

SmarterTrack Mobile complements the full web interface that's available to agents and managers using SmarterTrack, either on-premises or the SmarterTrack hosted service. It provides all the core functionality needed to provide high quality customer service and support when on-the-go.

This includes access to:

Ticketing
- Take/transfer tickets
- Reply to tickets
- Set follow-ups
- Add comments
- Upload files/attachments
- Ticket translations
- Much more!

Live Chat
- New chat and/or chat message notifications
- Take/transfer chats
- Reply to chats
- Coach agents in a chat
- Live chat translation
- Much more!

Call Logging
- Create new call logs
- Add notes/descriptions
- Add/edit call times
- Much more!

Task Management
- Create new tasks
- Change status, priority, time estimates, etc.
- Add updates
- Much more!

And includes additional features such as:
- Light and dark themes
- In-App notifications for live chats
- Work across all Brands
- FaceID and TouchID supported for log in
- Group and agent management
- Run manual events

## Key features

- Ticket management
- Live chat support
- Call logging
- Task management
- File attachments
- Light/dark themes
- FaceID/TouchID login

## Recent user reviews (2 of 2)

All indexed reviews: https://appshunter.io/ios/app/smartertrack-mobile/id1573423595/reviews.md

### 5/5 — Underrated Tool

*2025-06-16*

I've used SmarterTrack systems for years, and colleagues for even longer. Still love the straightforward platform and approach. Looking forward to continued development!

### 4/5 — A solid start!

*2022-08-25*

I’m really excited to finally have access to SmarterTrack on the go. While I always had access to the web version, this feels much cleaner and easier to use. It’s also nice to see so many of the features that I commonly use in the app. There are a few minor quirks here and there, but all in all this is a great start.

## Frequently asked questions about SmarterTrack Mobile

### What is SmarterTrack Mobile?

SmarterTrack Mobile is a business application designed to provide customer service agents and managers with essential tools for managing tickets, live chats, call logs, and tasks on their mobile devices.

### What are the core functionalities of SmarterTrack Mobile?

The app allows users to take/transfer tickets and chats, reply to customer inquiries, add comments, upload files, log calls, and manage tasks, among other features.

### Is SmarterTrack Mobile available on multiple devices?

Yes, SmarterTrack Mobile is supported on both iPhone and iPad devices, offering flexibility for users across different Apple hardware.

### How secure is logging into SmarterTrack Mobile?

SmarterTrack Mobile supports secure login options including FaceID and TouchID, providing convenient and protected access to your customer service management tools.

### Does SmarterTrack Mobile offer different themes?

Yes, the application includes both light and dark themes, allowing users to customize their visual experience for better readability and comfort.

### How often is SmarterTrack Mobile updated?

The latest version of SmarterTrack Mobile is 1.0.13, and it was last updated on May 19, 2026. Updates typically address bug fixes and feature enhancements.

### What is the age rating for SmarterTrack Mobile?

SmarterTrack Mobile has an age rating of 4+, making it suitable for a wide range of users, including younger professionals and those new to customer service software.

### Does SmarterTrack Mobile have ads?

No, SmarterTrack Mobile does not contain advertisements. It is a free application designed to provide a clean and focused user experience for business productivity.

## Version history (last 5 releases)

### 1.0.14 — 2026-07-08

Security Fixes
Bug Fixes

### 1.0.13 — 2026-05-19

Several bug fixes
Increased security around password storage

### 1.0.11 — 2026-04-13

Add required dependencies for logging

### 1.0.10 — 2026-03-19

Fixed some bugs and added 2FA support.

### 1.0.9 — 2024-08-30

Fixed some bugs

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-24.*