# SmartEyes_Pro — user reviews > 56 indexed App Store user reviews of SmartEyes_Pro by Rifatron Co., Ltd., rated 2.80/5 from 13 ratings. - Source: https://appshunter.io/ios/app/smarteyes-pro/id650713523/reviews - App overview in markdown: https://appshunter.io/ios/app/smarteyes-pro/id650713523.md - Rating breakdown: 5★ 4 · 4★ 1 · 3★ 2 · 2★ 1 · 1★ 5 ## Newest reviews (17 of 56) ### 2/5 — Alert issue *2021-02-05, version 1.0.32* The app is good and I have no problems accessing the cameras however the push alerts stop working after a while. I then have to uncheck and recheck to enable them again. Can this be fixed please? ### 1/5 — No pictures *2020-03-05, version 1.0.32* Sometimes you get good connection. Other times you get signal loss with no pic. Other times one picture out of 6 only. Pls fix and happy to give 5 stars if amended. Thx. ### 1/5 — Sound no longer works *2019-11-02, version 1.0.31* No longer works with sound on iPad very disappointed ### 1/5 — Unable to connect *2019-09-22, version 1.0.31* My DVR is working and connected however since your last update I am unable to view on my smart phone. Very disappointing ### 1/5 — Will not Work! *2019-09-11, version 1.0.31* Updated last week and since then I cannot get to use the app!! Please help! Will not connect! ### 1/5 — Poor update *2019-07-31, version 1.0.29* I’ve just updated the app on several devices and now cannot access them Cctv system at all. ### 2/5 — More update problems *2019-07-28, version 1.0.29* App crashes every time on ipad pro since update... ### 1/5 — Update today 1.0.28 *2019-07-25, version 1.0.27* Update terrible Just updated it and it immediately crashes when you try to get to cameras. Cannot open web cams. Needs urgent fix ### 1/5 — No customer feedback *2019-06-27, version 1.0.26* Can’t change camera order. Preset and PTZ buttons don’t work on iPhone 10s or other iPhones we tested. Contacted customer services no reply. ### 1/5 — Black screen on playback *2019-05-15, version 1.0.26* Only one channel is playing back can you contact me to advise why this is happening? Ch 2,3,4 all black screen on playback. Quite often wont connect. Happy to remove review once the issue is fixed. ### 1/5 — No remote login *2019-03-08, version 1.0.26* App stopped logging in remotely. Can still view at home over WiFi. No info online or troubleshooting. No setting changed at all just says failed to connect to site for last 2 days ### 1/5 — Does not connect for sustained periods. *2019-02-09, version 1.0.26* Works ok for a few weeks then suddenly it will stop working. App will not load no matter what you do, it last weeks. ### 1/5 — Absolute rubbish *2018-10-26, version 1.0.26* Worked badly for a day then wouldn’t connect at all. Don’t waste your money get a Nest camera instead. ### 2/5 — Rarely connects *2018-06-05, version 1.0.26* This app rarely connects which is annoying ### 1/5 — Devices been disconnected *2018-05-07, version 1.0.26* Previously worked brilliantly, however all our devices stopped connecting a few days ago (after the recent update), tried to reconnect with no joy!! ### 2/5 — Update problems *2017-11-24, version 1.0.25* On pressing playback the camera used to go back 30mins for instant watching if you hear something and want to check quick Now it skips back to the beginning of the previous hour. Quite frustrating.... ### 1/5 — Latest update broken *2017-11-04, version 1.0.24* Working fine until latest update. Now app is slow to connect or fails altogether. ## Most critical reviews (10 lowest-rated) ### 1/5 — App not working *2024-04-26, version 1.0.37* Please review app stopped working last week !! So anoying ### 1/5 — Remote Connection error after last update *2023-09-10, version 1.0.35* Since the last update connection error on phone and can’t connect remotely to check ### 1/5 — Look at the ratings *2023-01-31, version 1.0.34* Can view for a few weeks - then site won’t connect- no help how to fix this problem - just get a Ring doorbell . ### 1/5 — App Not Working *2022-10-15, version 1.0.34* App has stopped working on both iPhone 11 and iPad 11 pro, we’re getting message failed to connect to site. ### 1/5 — Glitchy as hell! *2022-07-01, version 1.0.34* Sometimes works, sometimes doesn’t…and repeat. Corrupts and throws you out whilst using too which is super irritating. ### 1/5 — Won’t connect. *2022-06-30, version 1.0.34* Since latest update I cannot connect to my cameras. All the settings are still the same and ok. Used to be a good app but not anymore. ### 1/5 — Dean Court *2021-09-13, version 1.0.32* Just can’t connect with the app. Seems to be a bug in the system. ### 1/5 — Network disconnect *2020-07-15* Have this app for the cameras at my business can’t look for more than a few minutes and it tells me the network disconnect. Makes it difficult to review footage when you can’t stay connected. Would be great if this issue could be resolved. I even tried to uninstall and reinstall the app. ### 1/5 — Stopped working *2020-05-26, version 1.0.32* It has worked okay for initial couple of months and then stopped working while trying to view recorded footage. ### 1/5 — Intermittent service *2020-03-29, version 1.0.32* I always have to reset the system manually then the app will work for a short period before reverting to the usual “Time Out”. I note that the developers don’t appear to respond to any feedback or queries. If you are still out there could you please fix this app as it really isn’t working. ## Most praised reviews (10 highest-rated) ### 5/5 — Nothing wrong with this app *2021-04-18, version 1.0.32* It does what you want it to do. No complaints. ### 5/5 — Fanstasic *2018-10-18, version 1.0.26* Works really well, much better than some other camera apps and the playback is great, really easy to use ### 5/5 — superb app *2014-05-17, version 1.0.7* Simple and easy to use. with its update it makes this it stand out from the other cctv apps. Fantastic on the iPhone... ### 4/5 — Could be great *2016-11-08, version 1.0.21* Could you please add a motion record list to the software, This is a very useful feature and would make this already good app great! Also needed is the ability to add recordings straight to your iPad or smartphone! ### 4/5 — Smart eyes pro *2015-08-04, version 1.0.18* Please fix audio also will not let me take pictures on the app ### 4/5 — Great bit of software *2015-07-30, version 1.0.18* Great app unfortunately audio doesn't work on the iPhone 6. Please fix. Thanks ### 4/5 — Nearly *2015-07-02, version 1.0.17* This app was very easy to set up on both my iPad and iPhone 5s. It works fine within my home, but fails to connect when I try to access when away from home. ### 4/5 — Calendar wrong in the UK *2015-06-25, version 1.0.17* Update has made the calendar a day forward! UK ### 3/5 — Video playback *2026-03-03, version 1.0.37* It would be good if we could save video playback on iPhone you can only save screenshots/pictures ### 3/5 — Does not work without wifi *2017-06-25* This app does not work without Wi-Fi on my and my boyfriend's iPhone. Please fix --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*