# SmartGuide travel guide & map — user reviews > 893 indexed App Store user reviews of SmartGuide travel guide & map by SmartGuide s.r.o., rated 4.70/5 from 960 ratings. - Source: https://appshunter.io/ios/app/smartguide-travel-guide-and-map/id318062323/reviews - App overview in markdown: https://appshunter.io/ios/app/smartguide-travel-guide-and-map/id318062323.md - Rating breakdown: 5★ 831 · 4★ 69 · 3★ 9 · 2★ 13 · 1★ 38 ## What do users think of SmartGuide travel guide & map? Overall sentiment: negative **Pros** - 🚀 Great offline maps - 📚 Detailed city guides - 💰 Good value for money - 🗺️ Helpful navigation **Cons** - 🐛 Frequent crashes - 💲 Misleading free trial - 🔇 Poor audio quality - 🤖 Disappointing AI narration **Commonly reported bugs** - Incompatibility with iPad - Offline maps not working - Syncing issues across devices **Most requested features** - User ratings for tours - Automatic tour playback - More detailed content - Improved search functionality ## Newest reviews (13 of 893) ### 2/5 — Disappointing tour on Prague Tram 42 *2026-03-07, version 8.6268* Although I feel bad rating an app like this based on a single experience, it’s all I have to judge by. Tram 42 is Prague’s restored historic tram line that takes you past many of the city’s most famous architectural landmarks. Unfortunately, the SmartGuide wasn’t particularly helpful or useful, nor was the audio intuitive. Instead of offering to automatically advance to the next vignette, it requires you to both choose the stop and then play the audio each time (otherwise the prior audio just resumes). The clips contain useful and interesting tidbits, but they’re usually longer than the time between stops. This means you’re forced to skip the last part of many of the tour explanations in order to start the next narrative. Furthermore, the stops are numbered on the tram but the numbers don’t align with the narratives at all. In one case, the audio didn’t even match the transcription—it was a completely different story. I’m a bit surprised that this app is recommended by the staff when boarding the tram. ### 1/5 — Average- AI made guides *2025-10-16, version 8.6267* The app is rubbish! I paid for premium as advertised how you can create your own root and it will do the tour. This “AI” function never works- have tried in various spots in LA and NY! The audios are terrible AI also- literally scrubbed the net for average facts. It’s so bad that it reads data like bad AI numbers! Shiny waste your time or money ### 3/5 — Wrongly charged *2025-10-09, version 8.6265* I don’t know how I ended up with being charged for this app. I want to cancel! Addendum 10-9-25…upgraded my review after Apple refunded me (Thank you Apple!)…watch out for extra charges that pop up; it is not a free app! ### 1/5 — A.I. feature doesn’t work *2025-10-09, version 8.6265* I asked the A.I. in the app to build a walking tour of up to 4 miles in a loop to see the sights on Crete, Greece. It plotted part of the walking tour as an 8 mile walk to a museum in another town. Not too intelligent. ### 3/5 — I thought it was good until Edinburgh… *2025-09-30, version 8.6263* We had a great time using this app in Dublin and Glasgow. It gave great information and usually asked, “Want to learn more?” on the majority of the locations. Edinburgh was another story. We got a 2 or three sentence blurb on important sites and only once were given a bit more information. I’m glad we have it as it does a great job leading you around your chosen city. I just wish it was more consistent with the content. ### 1/5 — Does not work on iPad *2025-09-23, version 8.6263* I downloaded a second copy onto my iPad, but it does not launch. Get stuck at the first page. It does work fine on my iPhone. ### 1/5 — Advertises a three day trial but charges you for a year immediately :(( *2025-09-04, version 8.6263* …although it says cancel anytime. I cancelled within the three days but still the charge for a full year. Very misleading. ### 1/5 — AI Narrator Open Mic Comedy *2025-08-20, version 8.6263* They use an AI script and voice to narrate each landmark. The result is a cringy, edgy, open-mic comedy try-hard slop. I had to turn it off after the 5th landmark it was making me gag. You won’t be hearing about the landmarks, just a corny joke set. ### 1/5 — Unusable *2025-08-17, version 8.6263* Downloaded for the Machu Picchu guide. The app seems good but the audio voice is incredibly annoying and couldn’t listen to it. Like a sat nav robot ### 2/5 — Weak, AI-generated content *2025-08-04, version 8.6261* I got this app for a trip to Mycenae in Greece. The content was short, superficial, limited to just a few features of the site, and delivered by an irritating computer voice. No added value compared to the placards already there. First and last time I’ll use this app. ### 1/5 — Guides are scraped and vogue *2025-07-07, version 8.6260* The „guides” I found for places I wanted to visit were just scraped pages of the places. Nothing interesting and for sure not a guide. Bad app ### 1/5 — A Map With Audio Notes *2025-05-12, version 8.6236* If you only want a map that generates brief audio about the sight you are touring, why bother? I was expecting at least something like AI generate history sessions, not a bite sized summary of where I am standing. ### 1/5 — Not worth $$ *2025-04-14, version 8.6201* Sounded like an AI generated voice and information not shared in an interesting/engaging way. Little detail, most times there was more information offered on a small plaque at the site than offered with this app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Cusco Walking Tour AI Slop *2026-07-04, version 8.6322* Very disappointing walking tour. Seemed like AI slop. Very hard to follow. Not well guided. Information was very basic, and the accent was terrible. ### 1/5 — worse the other review apps *2026-06-06, version 8.6312* the review i took on this app sucked it sounded like they just had an ai bot read over the wikipedia pages for each attraction. gave no context to anything it was talking about. other apps will have local guides actually give these tours from their unique perspective rather then an ai bot ### 1/5 — AI slop *2026-05-31, version 8.6312* The audio would start and stop randomly regardless if I was at the destination or not, making it impossible to learn about the area. The voice is robotic, very clearly AI generated slop. ### 1/5 — AI robotic reading *2026-04-29, version 8.6311* This is no better than Wikipedia or one of the better AI tools. It’s just a mechanical voice reading stuff you can easily find online. ### 1/5 — Misleading and unfair charge *2026-04-23, version 8.6268* I wanted to use the trial. I presssed on it then it bought the whole 1 year package accidentally. While I was getting it thru iTunes I did not show the price at all. So I was thinking to get trial and ending with paying yearly prices without being notified. That’s totally unfair. I want my money back. I will write reviews on every single platform if the company does not approach me with integrity and fair policy ### 1/5 — Absolutely appalling *2026-04-12, version 8.6268* Having used Voice Map which is excellent, this looked a great companion app for other locations. Used today for a tour of Toulouse and was so disappointed about the functionality and content. A 10km walk had 14 spots of voice content each of about 30 seconds, delivered with a monotone AI voice adding no local flavour or interest. In between (about 95% of the time) absolutely nothing. Save your money and use Voice Map with real people, local flavour, interest throughout the walk and excellent location guidance. So disappointed £18 completely wasted. AVOID! ### 1/5 — Si vous ne voulez rien savoir sur un endroit : c’est la bonne app *2026-02-26* Application avec des audioguides de 1 minute rédigés par une IA et lue par une IA. Vous allez dans un lieu emblématique d’une ville : il y a rien d’intéressant expliqué. Bref cette application ne sert à rien y compris avec l’abonnement premium… **Developer response:** Je suis désolé pour votre expérience décevante. Votre frustration est compréhensible. Nous nous engageons à améliorer la qualité du contenu. Pouvez-vous partager plus de détails sur les lieux visités ? Je m'assurerai que notre équipe examine cela. ### 1/5 — Shallow content *2026-02-03, version 8.6268* Very disappointed with this app. I went to Thailand and Malaysia last week. Used this guide and noted that it doesn’t give any more information available at the site. Just the description of the place for a minute or two. Doesn’t cover the rich heritage and tapestry. You need local guide to give that information. YouTube is much better for information. Only thing this does is notify the spots as you approach them. Waste of money ### 1/5 — Scam app, false 3 day free trial ad *2025-12-24, version 8.6268* Scam app, false 3 day free trial ad. When I click to do the free 3 day trial, I am immediately charged $20 for a year subscription. Scam app. Apple needs to take this garbage down. ### 1/5 — Audio cuts in and out *2025-10-31, version 8.6268* The app looks like it has good information, but it is too annoying to have the sound cutting in and out continually. Not good communication by the app about how to operate. I’m annoying interruptions for ads ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-06-30, version 8.6322* Great experience worth it ### 5/5 — This app will change the way you travel *2026-01-26, version 8.6268* The days of annotated city maps from hotels and tourist office pamphlets are over. SmartGuide really has changed the way I travel and I’ve learnt so much about the places I visit. The app is very easy to use and, for a small fraction of the price of a guided tour, you can have vast amounts of accessible knowledge in the palm of your hand. ### 5/5 — Tour Guide *2025-12-02, version 8.6268* Muhteşem çok faydalı..teşekkür ederim emeğinize sağlık..japoncası var mı sesli anlatım satın almak istiyorum derslerim için çok faydalı..lütfen geri dönüş sağlarmısınız.. ### 5/5 — Excellent *2025-07-30* Le guide audio est vraiment excellent J’espère qu’à l’avenir l’application pourra s’enrichir l’autre ville. Ce qui serait génial c’est déjà pas mal. Mais bon plus y en a mieux c’est bravo aux développeurs 👍🏻👍🏻👍🏻 **Developer response:** Merci beaucoup pour vos aimables mots et votre enthousiasme! Nous sommes ravis que vous appréciiez le guide audio. Nous travaillons constamment à enrichir notre contenu et votre retour motive notre équipe. Bonnes découvertes avec SmartGuide! ### 5/5 — SmartGuide💕😁 *2025-06-23, version 8.6258* İt’s was sooo good i like it 😍😁 ### 5/5 — Český průvodce *2025-05-12, version 8.6236* Jsme velice nadšeni českým výkladem, který je dobře srozumitelný. ### 5/5 — Terrain petite forteresse *2025-04-16, version 8.6215* Super audio avec jolie voix féminine, un vocabulaire claire, simple et riche d’informations. À utiliser absolument ### 5/5 — Works well *2025-03-24, version 8.6136* The app works well and provides just the right amount of information ### 5/5 — Amazing *2024-12-08, version 8.5889* Best app for travelling! Love it!! ### 5/5 — The Best Tour *2024-11-18, version 8.5843* Highly informative and very well paced. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*