# SmartHQ

> Unified smart appliance control and monitoring app for various brands. (iPhone/iPad app by HAIER US APPLIANCE SOLUTIONS, INC.)

- Source: https://appshunter.io/ios/app/smarthq/id992883749 (this page in markdown: same URL + `.md`)
- Developer: [HAIER US APPLIANCE SOLUTIONS, INC](https://appshunter.io/developer/1203332547)
- Category: Lifestyle, Business
- Price: Free
- Rating: 4.60/5 from 83,905 App Store ratings · 1,351 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.6 · 311 MB
- Languages: American English, Italian, Latin American Spanish
- Released: 2015-06-06
- Data updated: 2026-08-30
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/smarthq/id992883749/reviews.md

## What is SmartHQ?

SmartHQ: Your Connected Home Command Center 
Effortlessly control your smart appliances from GE Appliances, Profile, Café, Monogram, Fisher & Paykel, and Haier – all in one app.  

KEY FEATURES:
• REMOTE CONTROL – Monitor and control your appliances from anywhere, ensuring peace of mind and convenience.  
• STAY INFORMED - Receive timely notifications about your appliances, including alerts and updates. 
• SOFTWARE UPDATES - Keep your appliances running smoothly with the latest software updates and access new features as they become available. 
• PERSONALIZED EXPERIENCE - Create shortcuts for frequently used functions and download new appliance modes.
• VOICE INTEGRATION – Add your appliances to Amazon Alexa and Google Home hubs for voice control.
• MONITOR ENERGY & WATER USAGE - Gain insights into your appliance's energy and water consumption, helping you make informed choices. 
• ENHANCED COOKING EXPERIENCE - Generate cooking recipes using Flavorly AI. Monitor your oven's progress with the built-in camera and pair accessories such as smart cookware and probes.
• CONVENIENT PRODUCT REGISTRATION - Register all your GE appliances, even non-Wi-Fi models, for quick access to manuals, specs, and support. 
• GET EXPERT HELP - Access the SmartHQ Assistant for answers to your appliance questions. 
• PROACTIVE SERVICE - Receive service alerts when your appliance needs attention and use the diagnostics tool to troubleshoot issues.  
• SCHEDULE SERVICE - Schedule a technician visit or access appliance support contact information.  
 
*Note: Features may vary depending on your appliance model and country of residence.  

REMOTE CONTROL REQUIREMENTS: 
Requires a compatible SmartHQ-enabled appliance or SmartHQ Connect module. SmartHQ Connect modules can be purchased online: https://www.geapplianceparts.com/store/parts/spec/PBX23W00Y0?SpecType=SpecType. 

OPTIONAL APP PERMISSIONS:
• Wi-Fi, and Bluetooth/BLE
   - Used for commissioning nearby appliances. 
• Notifications
   - Used for product updates and status notifications.
• Camera/Media Files 
   - Used for Flavorly Picture to Recipe feature. 
   - To scan QR codes to add appliances.
   - To scan product barcodes and provide recipes. 
• Precise Location 
   - Used for enabling Automation feature (i.e. Home/Away mode).

## Key features

- Remote appliance control
- Appliance notifications
- Software updates
- Personalized settings
- Voice integration
- Energy/water usage monitoring
- AI cooking recipes
- Product registration
- Expert assistance
- Proactive service alerts

## Chart rankings

- #54 in Top Free · Lifestyle (US App Store)

## What do users think of SmartHQ?

Overall sentiment: negative

**Pros**

- 🚀 Smooth and easy to connect
- 👍 Convenient notifications
- 👍 Helpful for laundry efficiency
- 👍 Automation and scheduling
- 👍 Integrated with Amazon
- 👍 Recipe generator function

**Cons**

- 🐛 Account verification issues
- 🐛 Connectivity problems
- 🐛 Buggy and unstable
- 🐛 Limited functionality
- 🐛 Intrusive data collection
- 🐛 Ads and poor UI design
- 🐛 Unreliable notifications
- 🐛 Difficult to set up and use

**Commonly reported bugs**

- Account verification loop
- Inability to connect appliances to WiFi
- Crashes and freezes
- Inaccurate cycle tracking
- Disconnection issues
- Incompatibility with certain devices

**Most requested features**

- Allow setting favorites as default
- Provide more granular control over appliance settings
- Integrate with smart home platforms
- Add more customization options
- Improve notification controls
- Provide access to appliance manuals
- Enable remote control of all appliance functions

## Recent user reviews (10 of 1,351)

All indexed reviews: https://appshunter.io/ios/app/smarthq/id992883749/reviews.md

### 1/5 — Horrible instructions

*2026-08-22, version 117.1*

The descaling instructions for the Opal Mini are the absolute worst.

### 1/5 — No need

*2026-08-22, version 117.1*

No need to get app. If it is GE, it’s junk, and will not work for long. Not even worth one star.

### 3/5 — Updates Keep Deleting Shortcuts and Flaky Connectivity

*2026-08-20, version 117.1*

The apps functionality and usefulness are pretty good…but device connectivity has always been flaky (often have to open, then close, then open again to get connections…and updates keep coming along that delete all my shortcuts…work to be done here

### 1/5 — Unnecessary

*2026-08-20, version 117.1*

I don’t need advertising and shopping on my appliance smart apps. I use the same brands for my needs and don’t want to change them. There’s no need for yet another shopping app. There’s already ads as it is!! I just want to control my appliances. 
Please add better functionality so the machines can be turned on remotely instead of having to have power on for hours and counting down. An “on” option would be appreciated much more than more shopping.

### 1/5 — App broken crashes every time

*2026-08-20, version 117.1*

App broken crashes every time

### 1/5 — Shortcut Disappeared

*2026-08-20, version 117.1*

Oven Shortcut suddenly disappeared, also shortcut is not sharable among households. Changing from Fahrenheit to Celsius, App doesn’t allow 180 degrees, it should put 182, who has done it doesn’t have any idea how celsius works.

### 2/5 — Good concept, poor execution

*2026-08-19, version 117.1*

My AC inexplicably and continuously goes offline even though the AC is used regularly. It’s frustrating that in order to get it back online, I need to remove and re-add it back to the app. I’ve also tried setting up the other features in the app (such as location sharing), and no response from the app. This is a huge disappointment because I bought this unit BECAUSE I could operate it from my phone.

### 1/5 — Network issue

*2026-08-18, version 117.1*

Network issue in your app. 
It’s saying it can’t connect to my stove or washer on the same internet it’s been on since we bought them. We had a power flicker, and it disconnected my internet temporarily. Now I can’t reconnect after the internet is up and running. It’s acting like I don’t know my own WiFi password! On both appliances. I got almost all the way my set up, the app froze, then said it couldn’t find my appliance and the app fore closed. 

FIX YOUR APP!

### 1/5 — Worthless

*2026-08-18, version 117.1*

Tells you the Opal machine needs descaling. You complete the descaling operation per owners manual and it still states it needs descaling!!!!

### 2/5 — Camera

*2026-08-18, version 117.1*

I’m unable to access the camera to scan the QR code, and since the detergent I use is not included in the available list, I’m unable to change or add my detergent. Finally, the app is not available in French.

## Frequently asked questions about SmartHQ

### What does the SmartHQ app do?

The SmartHQ app acts as a command center for your smart appliances from brands like GE Appliances, Profile, Café, Monogram, Fisher & Paykel, and Haier. It allows you to remotely monitor and control your appliances, receive important notifications, and manage software updates.

### What are the key features of SmartHQ?

Key features include remote control and monitoring of appliances, timely notifications, software updates, personalized experiences with shortcuts and new modes, voice integration with Alexa and Google Home, energy and water usage monitoring, an enhanced cooking experience with AI recipes and oven camera, convenient product registration, and access to expert help and proactive service alerts.

### Is the SmartHQ app free to use?

The SmartHQ app is free to download and use. However, it may offer in-app purchases for certain features or modules. Additionally, some advanced functionalities might require a compatible SmartHQ-enabled appliance or a separately purchased SmartHQ Connect module.

### What are the requirements to use SmartHQ?

To use SmartHQ, you need a compatible SmartHQ-enabled appliance or a SmartHQ Connect module. The app may also require optional permissions for Wi-Fi, Bluetooth, notifications, camera/media files, and precise location to enable its full range of features.

### How can SmartHQ help with appliance maintenance and support?

SmartHQ provides proactive service alerts when your appliance needs attention and includes a diagnostics tool for troubleshooting. You can also use the app to schedule a technician visit or access contact information for appliance support, making maintenance and problem-solving more convenient.

## Version history (last 5 releases)

### 117.1 — 2026-08-11

We’re introducing a new in-app shopping experience to make it easier to discover and purchase the products you need.

What’s new in this release:
• Shop: Browse products with new “My Appliances” and “All” tabs for easier navigation.
• Expanded Catalog: Explore a growing SmartHQ product catalog with hundreds of products.
• Improved Search: Find what you’re looking for faster with enhanced search functionality.
• Seamless Checkout: Enjoy a streamlined buying experience with subscriptions, Buy Now, and cart checkout.
• Product Details & Promotions: View richer product details and take advantage of cart-level promotions.

As always, this update includes performance improvements and bug fixes for a more reliable experience.

### 116.2 — 2026-06-12

We are continuously working to improve your smart home experience. In this update, we are introducing new appliance integrations, enhanced features, and overall usability improvements:

• Appliance Support & Upgrades:
    • LCD Wall Ovens: Added a new voice waiver configuration and streamlined the Over-The-Air (OTA) update process for a smoother experience.
    • Laundry: You can now configure your Smart Dispense settings to set the new Bodewell Wild Bloom detergent as your selection.
    • Opal Mini: Enjoy a seamless setup experience with our new Guided Setup and customize your notifications with adjustable Tone Settings.
    • Drip Coffee: Save and quickly access your favorite brew configurations to enjoy your perfect cup of coffee every time.
    • Haier Monoblock Water Heater: Expanded compatibility and software update capabilities for 200L, 250L, and 330L models.
    • Haier Smart Power HESP Ducted: Fully integrated support for 18kW, 20kW, and 24kW ducted heating and cooling units.

• New Features & Regional Updates:
    • SmartHQ Assistant: We’ve introduced our new In-App Assistant to help you seamlessly manage your appliances and find support more effectively. This feature is now available for our users in Australia and New Zealand.
    • In-App Shopping: Explore our product catalog directly within the app, now expanded to our Australia and New Zealand markets.

• Usability Enhancements:
    • Streamlined Setup: You will now be prompted to assign a custom nickname to your appliance during the initial commissioning process (available to select appliance brands) to keep your smart home organized.
    • Product Information: Instantly copy and paste your model and serial numbers directly from the Product Info page for quicker registration and support.
    • Expanded Digital Resources: Access digital Use and Care manuals (available for select models) directly within settings, including comprehensive product guides for all FCS200 Washer models.

As always, this release includes performance improvements and bug fixes to make your app experience more reliable.

### 115.3 — 2026-05-02

• An Upgraded Recipe Experience: Get inspired in the kitchen! Brand recipes now feature helpful videos, and our Sourdough Starter guide includes new video links. Easily add items to your shopping list by using the new barcode scanner. Plus, we are excited to announce that Recipes and Shopping Lists are now available for our users in Canada.

• Enhanced Subscription Management: Keeping track of your laundry needs is now easier. You can browse a new detergent list, see your next subscription date for Bodewell detergent, and update your payment method directly from the "My Orders & Subscriptions" section. We've also improved address verification for smoother deliveries.

• New Appliances and Devices Support: We're expanding our ecosystem to include support for Upright Freezers, FCS200 Y Model Washer, H500 Floor Console ACs, and H300 High Wall ACs. We are also now supporting the SmartHQ Leak Detect sensors and POE Whole Home Water Filter integration.

• Easier Access to Help & Information: Finding information is simpler than ever. We've added a new "Add-Ons & Integrations" section and included Use and Care manuals under Settings for certain models. We've also launched a new "Schedule Service" page, now available for users in the US and Canada.

As always, this release includes performance improvements and bug fixes to make your app experience more reliable.

### 114.2 — 2026-03-20

• Purchase HVAC Air Filters from home screen
• Support for Sourdough Sidekick appliance
• Oven Flex Timer feature
• Drip Coffee Refresh
• New cycle for PH12 Dishwasher Drawer
• K-Cup hot water feature improvements
• P&G Tide Autodose feature disabled
• Dehumidifier setup improvements
• General improvements and bug fixes

### 113.2 — 2026-03-02

Support for new Fisher and Paykel appliances:
• FCS200 S9/S11 Washer/Dryers
• FCS201 LCD Washer/Dryers
• FCS203 Washers/Dryers
• S7 Dishwasher Extension in NA
• S9 Energy Hero Dishwasher in AA
• 30" Wall Oven and 30" Steam & Microwave Companion

Support for new Haier appliances:
• HLC202 - Laundry Center
• HBS103 - X11/Premium X

• Non-connected appliance registration for EU/UK
• Improvements and bug fixes

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## More apps by HAIER US APPLIANCE SOLUTIONS, INC

- [SmartHQ Service](https://appshunter.io/ios/app/smarthq-service/id1253025464)
- [Oven Update App](https://appshunter.io/ios/app/oven-update-app/id1304027742)
- [GE Profile Opal](https://appshunter.io/ios/app/ge-profile-opal/id1489415643)
- [Kitchen Hub](https://appshunter.io/ios/app/kitchen-hub/id1505244213)
- [Launderday](https://appshunter.io/ios/app/launderday/id1556674453)

All apps by HAIER US APPLIANCE SOLUTIONS, INC: https://appshunter.io/developer/1203332547

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*