# SmartHQ — user reviews > 1,351 indexed App Store user reviews of SmartHQ by HAIER US APPLIANCE SOLUTIONS, INC, rated 4.60/5 from 83,905 ratings. - Source: https://appshunter.io/ios/app/smarthq/id992883749/reviews - App overview in markdown: https://appshunter.io/ios/app/smarthq/id992883749.md - Rating breakdown: 5★ 69,094 · 4★ 6,340 · 3★ 2,466 · 2★ 1,320 · 1★ 4,685 ## What do users think of SmartHQ? Overall sentiment: negative **Pros** - 🚀 Smooth and easy to connect - 👍 Convenient notifications - 👍 Helpful for laundry efficiency - 👍 Automation and scheduling - 👍 Integrated with Amazon - 👍 Recipe generator function **Cons** - 🐛 Account verification issues - 🐛 Connectivity problems - 🐛 Buggy and unstable - 🐛 Limited functionality - 🐛 Intrusive data collection - 🐛 Ads and poor UI design - 🐛 Unreliable notifications - 🐛 Difficult to set up and use **Commonly reported bugs** - Account verification loop - Inability to connect appliances to WiFi - Crashes and freezes - Inaccurate cycle tracking - Disconnection issues - Incompatibility with certain devices **Most requested features** - Allow setting favorites as default - Provide more granular control over appliance settings - Integrate with smart home platforms - Add more customization options - Improve notification controls - Provide access to appliance manuals - Enable remote control of all appliance functions ## Newest reviews (17 of 1,351) ### 3/5 — Updates Keep Deleting Shortcuts and Flaky Connectivity *2026-08-20, version 117.1* The apps functionality and usefulness are pretty good…but device connectivity has always been flaky (often have to open, then close, then open again to get connections…and updates keep coming along that delete all my shortcuts…work to be done here ### 2/5 — Good concept, poor execution *2026-08-19, version 117.1* My AC inexplicably and continuously goes offline even though the AC is used regularly. It’s frustrating that in order to get it back online, I need to remove and re-add it back to the app. I’ve also tried setting up the other features in the app (such as location sharing), and no response from the app. This is a huge disappointment because I bought this unit BECAUSE I could operate it from my phone. ### 2/5 — Camera *2026-08-18, version 117.1* I’m unable to access the camera to scan the QR code, and since the detergent I use is not included in the available list, I’m unable to change or add my detergent. Finally, the app is not available in French. ### 2/5 — Just another app *2026-08-16, version 117.1* My washer consistently disconnects from this app. I have to link severals a week. ### 2/5 — Overview lacks relevant info *2026-08-16, version 117.1* Every time this app updates I hope they’ve changed the overview screen to include actually relevant information, like how much time is left on the washer and not what cycle it is on, but every time I am disappointed. It’s almost like they didn’t ask users what information would be useful for them to see. ### 4/5 — Good air conditioner *2026-08-16, version 117.1* It’s a good air conditioner. Only problem is in the app. Once you use it for more than a week you can never get the filter dirty to turn off no matter how you clean it ### 4/5 — Ok *2026-08-16, version 117.1* Only use the app with my a/c. Wish it could be setup to reflect it being a ducted system rather than as a hi wall. ### 4/5 — Slow app *2026-08-15, version 117.1* The app is slow and clunky but it kind of works ### 1/5 — Ads!!!! *2026-08-15, version 117.1* Always an ad every time I open the app for a several hundred dollar appliance I bought. RIDICULOUS. Squeeze every bit of value out of your user base by making the UX worse. ABSOLUTE TRASH!!!! ### 1/5 — Ads *2026-08-14, version 117.1* I can’t believe GE is pushing ads in the app. That would be alright if the app actually worked. I already paid for the appliance. I don’t need ads. 1. The ads load just fine but the device status doesn’t load half the time. 2. UX is unoptimized so when you send a device a command to turn on or off, there is no feedback to know if the button click worked. ### 1/5 — Water spillage *2026-08-14, version 117.1* Too many issues ### 2/5 — App keeps losing connection with appliance *2026-08-14, version 117.1* I use the app for a GE portable air conditioner. The app loses connection with the appliance every few weeks and I have to go through the set up process all over again to get the AC to work. The connection set up requires interacting with the AC so this bug defeats the whole point of having wireless control from your phone. When it works, the app has good features to customize times and schedules for the AC to run and shut off. ### 1/5 — Presets GONE! *2026-08-14, version 117.1* The newest update just deleted all of my presets. Now I have to spend a tremendous amount of time programming all of them back in. I’m very angry. Junk! ### 1/5 — Unreliable *2026-08-13, version 117.1* Needs to be force closed every time I need to adjust temp, deletes all shortcuts randomly, usually after an update. You have to tap multiple times to make it react. Hilariously unreliable ### 1/5 — Horrible can’t connect to device *2026-08-13, version 117.1* Won’t connect to my window ac even after putting in the model id and password on the ac ### 1/5 — It doesn't work *2026-08-12, version 117.1* All info for connection was entered correctly over and over. Keeps saying I don't know my own WiFi password. A lot of time spent setting up for nothing. So disappointed. ### 1/5 — Minimal *2026-08-12, version 117.1* The app provides a minimal function and seems designed to sell more products than provide performance. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible instructions *2026-08-22, version 117.1* The descaling instructions for the Opal Mini are the absolute worst. ### 1/5 — No need *2026-08-22, version 117.1* No need to get app. If it is GE, it’s junk, and will not work for long. Not even worth one star. ### 1/5 — Unnecessary *2026-08-20, version 117.1* I don’t need advertising and shopping on my appliance smart apps. I use the same brands for my needs and don’t want to change them. There’s no need for yet another shopping app. There’s already ads as it is!! I just want to control my appliances. Please add better functionality so the machines can be turned on remotely instead of having to have power on for hours and counting down. An “on” option would be appreciated much more than more shopping. ### 1/5 — App broken crashes every time *2026-08-20, version 117.1* App broken crashes every time ### 1/5 — Shortcut Disappeared *2026-08-20, version 117.1* Oven Shortcut suddenly disappeared, also shortcut is not sharable among households. Changing from Fahrenheit to Celsius, App doesn’t allow 180 degrees, it should put 182, who has done it doesn’t have any idea how celsius works. ### 1/5 — Network issue *2026-08-18, version 117.1* Network issue in your app. It’s saying it can’t connect to my stove or washer on the same internet it’s been on since we bought them. We had a power flicker, and it disconnected my internet temporarily. Now I can’t reconnect after the internet is up and running. It’s acting like I don’t know my own WiFi password! On both appliances. I got almost all the way my set up, the app froze, then said it couldn’t find my appliance and the app fore closed. FIX YOUR APP! ### 1/5 — Worthless *2026-08-18, version 117.1* Tells you the Opal machine needs descaling. You complete the descaling operation per owners manual and it still states it needs descaling!!!! ### 1/5 — Really annoying *2026-08-17, version 117.1* Frustrating to set up, limited controls, flaky functionality, only one person can access a device (husband and wife cannot each control the same one from their individual apps). ### 1/5 — Limited functionality *2026-08-15, version 117.1* Hello, I don’t understand why you can’t let me set the options for the ge washer dryers. Let’s say I set a load for washing overnight before bed, and I’m still in bed there should be an option for me to turn on the ultravent without me getting up and walking all the way over to the machine because at that point I might as well turn it on myself or move the clothes to the dryer. A BIG one is for the washer auto smart dispenser feature that can be configured on the phone, we can select detergent and it will bring up the camera to scan bar code but it won’t work because it needs camera permissions and when I go to the settings app, there’s nothing there where I can give permission to use the camera and it just prompts up every single time. For an IOS app in 2026 I’m actually shocked in how poorly designed and how limited the functionality of this app is. Only real modern functionality that is valid is the notifications when load is done. What if I want to tumble the clothes in dryer on my way home so then when I get home I can just get right to folding or ironing my refreshed load. What if I run a washer load before work? I would like to turn on the ultra fresh vent so it doesn’t sit the whole day in the washer and plus sometimes I genuinely forget I have clothes still left in the washer so please add the ultravent fresh functionality to the ge dryers please. Yes I made sure app is up to date. Yes I’m on the latest iOS. Idk what you guys are paying the development team for, this is incredibly shoddy work for an iOS application and I am surprised it even got published when it is fundamentally broken on a big feature like camera access. ### 1/5 — No features or stats of significance for new 330l monoblock *2026-08-15, version 117.1* No detailed TOU, no ability to get statistics or tailor anything. Basic ability to add boost if needed. Please do build out the smart features for the hot water systems Show the temp over time Let me set a temp by time of day Let me set when to snooze heating Etc etc App mostly focus on selling extra services not actually helping a user get better product features.. ## Most praised reviews (10 highest-rated) ### 5/5 — Great App *2026-08-16, version 117.1* Love this app! Easy to set up and works like a charm weather your home or away! ### 5/5 — Luv it *2026-08-15, version 117.1* Better than sliced bread love the technology ### 5/5 — Helpful *2026-08-15, version 117.1* This app is very useful, much more than I expected. ### 5/5 — Vacations, no problem *2026-08-07, version 116.2* If I forget to turn my air con off when I’m on vacation I can do it from anywhere in the world on my phone. Our kids are staying at ours whilst we are away and I will switch on remotely before they arrive. Amazing 😀 ### 5/5 — Que digo *2026-07-28, version 116.2* Me encanta ### 5/5 — Washer *2026-07-27, version 116.2* Everything about this thing it’s good ### 5/5 — Washer and Dryer GE *2026-07-26, version 116.2* Very happy with the technology of this set ### 5/5 — Love it *2026-07-26, version 116.2* I love that I’m able to turn off and turn on when I want to from my phone ### 5/5 — Stove *2026-07-24, version 116.2* Can’t wait turn off stove from add awesome ### 5/5 — Love this! *2026-07-23, version 116.2* I love getting the reminders about the laundry, it keeps me and my teens on top of things and some times it even clues me into what’s going on when I’m not home --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*