# SmartHub — user reviews > 226 indexed App Store user reviews of SmartHub by National Information Solutions Cooperative, rated 2.70/5 from 1,946 ratings. - Source: https://appshunter.io/ios/app/smarthub/id474874963/reviews - App overview in markdown: https://appshunter.io/ios/app/smarthub/id474874963.md - Rating breakdown: 5★ 522 · 4★ 196 · 3★ 165 · 2★ 217 · 1★ 846 ## What do users think of SmartHub? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🔒 Secure login - 📊 Helpful usage data - 💳 Convenient bill payment **Cons** - 🐛 Frequent crashes - ⚠️ Unreliable server connection - 🕰️ Slow loading times - 🔍 Difficult to navigate **Commonly reported bugs** - Login issues after recent update - Incorrect or missing usage data - Inability to disable auto-pay - Compatibility problems with newer OS versions **Most requested features** - Add support for multiple utility accounts - Improve push notification system - Provide more detailed usage insights - Allow customizable alert thresholds ## Newest reviews (19 of 226) ### 3/5 — Multiple payment issue *2026-08-01, version 26.3.2* Don’t really have a problem with the app other than if I make a payment to the provider. If I don’t have all my card information exact, it still trying to pull funds out of the account and and says it was declined due to account information error. Then I have to wait atleast a week to see those funds returned. Bank can’t do anything about it until a week has passed. I don’t see why it still try’s to pull the funds out if the account if the card information is wrong… ### 1/5 — Location required *2026-07-15, version 26.3.2* I have two homes, and I am trying to use this app to monitor my second home while I’m not there. The app will not let me use it without putting in my location. When I type in the address of my second home and hit, enter it uses the location of my first home and gives me the utility companies in this area not the area.. This app is useless if you have two houses. ### 1/5 — Managed by Drunk Ai *2026-07-14, version 26.3.2* Their app update description, and one of the many reasons NO ONE TRUSTS THEM: "Made changes to keep code base current with the latest software, to maintain good coding standards, to eliminate potential bugs, and to prepare for future projects." ### 1/5 — Garbage… *2026-07-11, version 3.17* Tells me it needs an update, but when you go to the App Store it says it’s up to date. ### 1/5 — RE *2026-07-10, version 26.3.1* Do not download this app, it is set up by Steve Heaton who steals your information. ### 1/5 — What a piece of junk! *2026-07-10, version 26.1.1* I tried to use this app to pay my electric district 3 bill, worked ok for a couple of months and then it said the app was out of date and needed to be updated, nope no update available but it would not let me pay my bill. I even deleted the app and reinstalled it and it still didn’t work. I finally had to go to the website to pay my bill so what good is the app 🤬 ### 1/5 — Crashes all the time *2026-07-05, version 26.3.1* Want to report an outage? Crash. Want to look at your statement? Crash. ### 1/5 — SmartHub *2026-07-03, version 25.2.2* I already have SmartHub and it’s not working today…says it’s out of date…can’t pay my bill! So why is this pushing it? I’d really like to pay my bill the way I’ve been paying it for several years!! No instructions have been given for a new way to pay except for at a kiosk in a store that will charge a fee! 🤷‍♀️ I’m really not interested in that! HELP! ### 1/5 — Horrible app *2026-07-01, version 26.3.1* Impossible to edit profile ### 1/5 — Crashes *2026-06-25, version 26.3.1* Crashes every single time you try to log in. Deleted the app and reinstalled it, same problems. ### 2/5 — Wonky and doesn’t work right *2026-06-23, version 26.3.1* I’ve had my app installed for quite some time and it’s really good with billing, but it’s terrible with usage and retaining vital meter information. Numbers are often incorrect. It’s hard to tell if it is the app or core energy that’s feeding to it. ### 2/5 — Celia *2026-06-23, version 26.3.1* Today tried to open app! Got code entered & then page closed & had to go through process to login again! Did this 4 times & each time app shut down! It is updated. Your wise words please as I use this app? ### 3/5 — Where is app support? *2026-06-14, version 26.3.0* I have been using this app for over 5 years for my internet provider, now I have added my energy provider to the app but now I am not able to access my internet provider account information, I went to app support and it gives me a “page not found” error message. Please fix this and if you could make navigating between service providers accessible that would be a much more user friendly experience. Thanks. ### 1/5 — Waste of investment *2026-06-13, version 26.3.0* I’ve had smart hub on my phone for about 8 years. Every time I needed it, it was either slow, incorrect compared to my production meter and now simply says I don’t have any meters. I waited long enough for Core to fix these issues but now I’m done. REMOVED!!! ### 1/5 — Usage selection not working *2026-06-08, version 26.3.0* When I select usage for my account I get a message that they can’t find meter for this account. This just started about a week ago. Please fix it! ### 3/5 — Used to work great *2026-06-06, version 26.3.0* I have this installed on both IPad and IPhone and have used it for several years to pay a couple of my utilities that use this. It still works fine on my phone but probably 6 months ago quit working on my IPad. Using the same sign in info it fails to log in every time on IPad but works fine from my phone. ### 1/5 — Slow *2026-06-03, version 26.2.1* Usage section of the app is so slow it’s un usable ### 3/5 — It’s a good app most of all most times *2026-05-31, version 26.2.1* But there is times where it won’t let you login. It won’t let you do nothing and it takes you a long time to fix it. ### 2/5 — Seems like they don't really care much about the software *2026-05-26, version 26.2.1* The software could be much better but they don't seem to care much for it. Basic stuff like time of use details always seems in need of repair and some of the stats are mislabeled but all works out when you already have general idea. They are good with the bills and payment info but a lot of missing potential ## Most critical reviews (10 lowest-rated) ### 1/5 — SmartHub - Really *2026-08-17, version 26.3.2* Get with it. It’s an old featureless app. Have AI code you something better. ### 1/5 — Rate selection is hidden *2026-08-08, version 26.3.2* The rate selection is hidden. This needs to be an obvious selection on the opening page. This very very poor user interface makes it extremely difficult to use. ### 1/5 — Why require an account for log in? *2026-08-05, version 26.3.2* I’m trying to set up my new banking info so I can pay my bill automatically. I’m traveling. I don’t have access to my SLV REC account number until I can get into the website to access my account. But someone unfortunately made the decision that you can’t get into the website without your account number. VERY DISAPPOINTED and VERY FRUSTRATED! I finally have time and info to change my bank info but am getting roadblocked because I have no idea what their account number is for me. PLEASE RETHINK your log in screen. Make it normal. Without an account number. Thats CRAZY!! ### 1/5 — Total Garbage *2026-07-26, version 26.3.2* When you go to report that your power is out, the app instantly closes/crashes. I have tried uninstalling and reinstalling it. Doesn’t help. So the one thing that the app is actually useful for, I have no idea if they are even getting my report reported outage or not. ### 1/5 — Extremely useless app *2026-07-25, version 26.3.2* It worked only once. After that it does not recognize billing account number, email or name. I’ve tried to rectify the situation through customer service - nothing. So if they tell you to download this app out of convenience - good luck. I gave it one star, which is one star too many. ### 1/5 — Terrible *2026-07-25, version 26.3.2* This is not realistic at all. Do not believe in what the app says. It said I had used $180 for the month turns out my bill was over $300. ### 1/5 — You updated me right out of being able to use the app *2026-07-24, version 25.3.1* So it says the app must be updated. I have an iPhone 11 and now the app does not work on my phone. Thanks a lot… Now it’s a pain to pay my bill! ### 1/5 — Terrible *2026-07-23, version 26.3.2* It is a terrible app if you have more than one utility that wants to use SmartHub because you cannot switch between the companies. I have two companies that use SmartHub. One I have to access through a link that goes to a browser page. The other I access to the app it’s a pain in the rear way to do things. ### 1/5 — Seems like they don't really care much about the software *2026-07-16, version 26.3.2* The software could be much better but they don't seem to care much for it. Basic stuff like time of use details always seems in need of repair and some of the stats are mislabeled but all works out when you already have general idea. They are good with the bills and payment info but a lot of missing potential ### 1/5 — Usage interface. *2026-07-15, version 26.3.2* In the past you could scroll thru your usage week by week. Now if you try to do this, it goes back to the main screen. Can you fix this? ## Most praised reviews (10 highest-rated) ### 5/5 — It’s great *2026-07-15, version 26.3.2* I’ve been using it for quite a while. Saves me from having to log into a website just to pay a bill. It’s quick and convenient. Highly recommend ### 5/5 — Okay app i guess but does needs some improvements *2026-04-13, version 26.1.1* I use the app to pay our Starkville Utilities bill overall it’s good. I like being able to pay using my credit card for only a low fee of $3.00 prior place charged a lot to use a card. I don’t like have to copy and paste my account number to pay with a card. It’s a bit confusing but once you get use to it then it becomes easier to use. ### 5/5 — Doesn’t log you in *2025-12-07, version 25.4.0* Doesn’t log you in. It did years ago. ### 5/5 — Usage data not updated *2025-11-21, version 25.4.0* Great app. But the Daily Usage data have not been updated since the end of August. This happened once in a while but has always recovered. Reported to my local provider but no response. It’s been 3 months now. ### 5/5 — Apps help keep You safe *2025-08-14, version 25.3.0* This app has its issues, But it does help keep You from going to a scam web address to pay your bill. So it’s a 5* for me Be safe people! My daily water usage quit a few weeks ago. Electric daily works fine. Calling the utility company tomorrow ### 5/5 — Can finally login again *2025-07-12, version 25.2.2* App working perfectly again. ### 5/5 — What’s wrong *2025-06-20, version 25.2.2* It’s not updating/ working ### 5/5 — Convenient! *2025-06-19, version 25.2.2* Love this app! Makes so easy to pay our bill and we can see our usage from one year to another. So convenient and keeps me from forgetting to pay our bill and helps me budget. I love it! ### 5/5 — Great App *2025-01-08, version 24.4.0* Good simple app, just one complaint - please add or simplify a way to check for app updates, on the app itself. ### 5/5 — Perfect for what I need *2024-12-11, version 24.4.0* This app is awesome, lets me monitor my usage across several houses that I own, and the data is updated daily. Intuitive to use, everything that I need, not sure why the low ratings from everyone else? This app gets the job done. Other utility providers don’t provide this functionality – National Grid, and Nstar --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*