# SmartNas — Smart Axiata's Selfcare App

> Self-care app for managing mobile, Wi-Fi, and loyalty programs. (iPhone/iPad app by Smart Axiata Co., Ltd..)

- Source: https://appshunter.io/ios/app/smartnas/id1205849979 (this page in markdown: same URL + `.md`)
- Developer: [Smart Axiata Co., Ltd.](https://appshunter.io/developer/993071518)
- Category: Productivity
- Price: Free
- Rating: 4.50/5 from 2,786 App Store ratings · 166 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.1 · 159 MB
- Languages: American English, Khmer, Chinese (Simplified, China)
- Released: 2017-02-28
- Data updated: 2026-08-25
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/smartnas/id1205849979/reviews.md

## What is SmartNas?

SmartNas has a new look, fresh feel and fun features ready for you to explore! The app, a one-stop solution for all your Smart needs, has been redesigned to make everything simple and easy. 

Download the new SmartNas app, and you’ll be able to: 

- Manage your main balance, plan and service subscriptions 
- Subscribe to any of our great services or add-ons and change your plan 
- Update your profile 
- Easily top up your balance via a bank card, Smart Card or e-wallet 
- Enjoy exciting SmartVIP discounts and collect SmartVIP points to redeem rewards and exclusive merchandise 
- Browse our Smart @Home Wi-Fi plans, check your area’s coverage, book a time for installation and manage your account 
- Play FREE games in Leng Center, subscribe to game packages and purchase in-game currencies

## Key features

- Manage balance, plans, and subscriptions
- Subscribe to services and add-ons
- Update profile information
- Easy balance top-up options
- Access SmartVIP discounts and rewards
- Manage Smart @Home Wi-Fi services
- Play games and purchase in-game items

## What do users think of SmartNas?

Overall sentiment: negative

**Pros**

- 🌟 Easy to use
- ⚡ Fast and responsive
- 📱 Excellent mobile experience

**Cons**

- 🐌 Slow app performance
- 🔍 Misleading or confusing features
- 💰 Hidden/unexpected charges
- 🔒 Security and privacy concerns
- 🔧 Buggy and unreliable
- 📵 Lack of essential functionality

**Commonly reported bugs**

- App crashes or freezes frequently
- Compatibility issues with newer devices
- Unreliable top-up and payment processing
- Inaccurate or missing account information

**Most requested features**

- Improve app stability and reliability
- Enhance user interface and navigation
- Provide better transparency on pricing and charges
- Expand compatibility with more devices
- Improve customer support and communication

## Recent user reviews (10 of 166)

All indexed reviews: https://appshunter.io/ios/app/smartnas/id1205849979/reviews.md

### 1/5 — No option change physical sim to eSIM

*2026-08-09, version 4.10.1*

No option change physical sim to eSIM

### 1/5 — Does not work in PH

*2026-05-24, version 4.8.0*

I bought SMART SIM for Philippines but the App does NOT work!

### 2/5 — Internet

*2026-04-30, version 4.7.1*

Network always slows

### 1/5 — Unable to deactivate plan

*2026-04-15, version 4.7.0*

Please check and upgrade user interface to allow us to deactivate/cancel subscription from the application. Thank you.

### 1/5 — Ok

*2026-04-10, version 4.7.0*

Ok

### 1/5 — CONNECTION IS SO BAD

*2026-04-06, version 4.7.0*

I live only 1 km from the heart of a central city, Siem Reap, and we are forever losing connection.   The service they offer is unbelievably bad. If you’re going into the countryside, the connection is even worse.  You cannot get a signal. There is no point complaining to them because they do not listen.  Do not use this company use one of the other ones as This One is really really bad. 
You try to speak to management but they don’t care treat their customers like dirt. DO NOT USE THIS COMPANY

### 1/5 — Force users to update before using

*2026-04-03, version 4.7.0*

Bad experience. When you not updated but there is an updated version, the app will force you to update even using cellular data. If you don’t update, you cannot use it. Why not give an option to update later on WiFi?

### 1/5 — Unstable

*2026-02-10, version 4.6.0*

Ping almost 300

### 1/5 — App ប្រើមិនកើត

*2026-02-01, version 4.6.0*

វិលខ្ញាល់នៅហ្នឹងឯង bug មិនព្រមកែ ដឹងវាចាំប៉ុន្មានឆ្នាំទៀត មិនដឹងជា Fail ប្រកាច់យរស្អីទេ Fail រហូត

### 1/5 — Too Many Required Updates

*2026-01-01, version 4.4.0*

The app works, but it requires updates too often. Frequently needing to update just to continue using the app affects the overall user experience. It would be better if the app could work smoothly without requiring updates so frequently. Reducing how often updates are required would make it more convenient and user-friendly.

## Frequently asked questions about SmartNas

### What can I do with the SmartNas app?

The SmartNas app allows you to manage your main balance, plan, and service subscriptions. You can also subscribe to new services, update your profile, and easily top up your balance. It also provides access to SmartVIP discounts, rewards, and management of your Smart @Home Wi-Fi plans.

### How do I top up my balance using the app?

You can easily top up your balance directly within the app using a bank card, Smart Card, or e-wallet. This provides a convenient and quick way to ensure you always have sufficient credit.

### What are the SmartVIP benefits?

SmartVIP offers exciting discounts and allows you to collect SmartVIP points. These points can be redeemed for rewards and exclusive merchandise, adding extra value to your service.

### Can I manage my home Wi-Fi through this app?

Yes, the app allows you to browse Smart @Home Wi-Fi plans, check coverage in your area, book installation times, and manage your Wi-Fi account. It's a central hub for both your mobile and home internet needs.

### Is the SmartNas app free to download and use?

The app is free to download and use for managing your services. While the core functionality is free, there are options to purchase in-game items and game packages within the Leng Center gaming section.

## Version history (last 5 releases)

### 4.10.1 — 2026-08-03

- Added 5G toggle and enabled 5G/4G for eligible Smart Laor! packages.
- Improved Data Pro & Data Booster display.
- Fixed 5G @Home 6-month deposit fee display.
- Improved Android & iOS app performance and stability.

### 4.10.0 — 2026-07-17

- The Newbie reward: Selected SmartNas app users will now automatically receive a welcome bonus SmartVIP points.
- Enhancements to optimize your experience.

### 4.9.2 — 2026-07-08

- The BookMeBus mini-app is now live in the Service Hub for instant travel bookings.
- Enhancements to optimize your experience.

### 4.9.1 — 2026-07-01

Enhancements to optimize your experience.

### 4.9.0 — 2026-06-17

- All-New Streaming Add‑Ons Are Here!
Unlock entertainment instantly—subscribe to HBO, Prime Video, and ShortMax directly in the app and enjoy your favorite shows anytime, anywhere.
- Introducing Smart 5Gee! Merl! – Streaming Plan
Power up your viewing with our brand-new streaming-focused plan designed for nonstop entertainment.
- Refer a Friend
Bring your friends on board and enjoy the app experience together.
- Enhancements to optimize your experience.

## More apps by Smart Axiata Co., Ltd.

- [Pleng](https://appshunter.io/ios/app/pleng/id993071519)

All apps by Smart Axiata Co., Ltd.: https://appshunter.io/developer/993071518

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*