# SmartNas — user reviews > 166 indexed App Store user reviews of SmartNas by Smart Axiata Co., Ltd., rated 4.50/5 from 2,786 ratings. - Source: https://appshunter.io/ios/app/smartnas/id1205849979/reviews - App overview in markdown: https://appshunter.io/ios/app/smartnas/id1205849979.md - Rating breakdown: 5★ 2,113 · 4★ 253 · 3★ 168 · 2★ 81 · 1★ 171 ## What do users think of SmartNas? Overall sentiment: negative **Pros** - 🌟 Easy to use - ⚡ Fast and responsive - 📱 Excellent mobile experience **Cons** - 🐌 Slow app performance - 🔍 Misleading or confusing features - 💰 Hidden/unexpected charges - 🔒 Security and privacy concerns - 🔧 Buggy and unreliable - 📵 Lack of essential functionality **Commonly reported bugs** - App crashes or freezes frequently - Compatibility issues with newer devices - Unreliable top-up and payment processing - Inaccurate or missing account information **Most requested features** - Improve app stability and reliability - Enhance user interface and navigation - Provide better transparency on pricing and charges - Expand compatibility with more devices - Improve customer support and communication ## Newest reviews (18 of 166) ### 2/5 — Internet *2026-04-30, version 4.7.1* Network always slows ### 1/5 — Dont use smart *2025-12-26, version 4.3.1* Usuless sim card internet slow and customer service always offline ### 1/5 — APP is very slow *2025-12-13, version 4.3.1* APP is very slow ### 1/5 — What is the purpose of this app? *2025-12-11, version 4.3.1* I change to use smart from a different network, but smart app is the worst! Errors 90% of the times! How can i manage things from your app when errors keep popping up most of the times i use it! Spend some moneys on it plz! ### 1/5 — Bad signal *2025-12-03, version 4.3.1* Why the signal always bad , i’ll try to call agent but the answer always bla bla bla , just fix it bro , you got rate 4,7 because have buzzer , freak ### 1/5 — smart nas is down? *2025-11-16, version 4.2.2* it is not working and whilst i click open many times, i also install & uninstall several times, restarted my mobile but still not working ### 1/5 — Misleading alert *2025-08-15, version 3.45.0* When you run out of money and your plan is not active anymore and you are not connected to wifi but you enabled mobile internet(which you don't have active because plan is ended), you open the app, press top up, select visa and they say this option is not available, go to the store. But if you connect to wifi then it works and you didn't actually need to leave your house ### 1/5 — App doesn’t work *2025-07-16, version 3.44.0* I am not able to top up on the app. When I attempt to add money the app won’t allow me to access my account. I’ve gone to Smart stores to try to fix it but it still isn’t working. ### 1/5 — Chenda *2025-04-05, version 3.39.1* Hopeless app. Can’t edit profile or change number ### 1/5 — Horrible App *2025-04-03, version 3.39.1* About as useful as a tooth ache. Bad design that gives minimal information about your plan, but does have many many adds. Don’t even try using customer service, they have no idea what that is. ### 1/5 — Alipay is not available *2025-03-07, version 3.38.0* Alipay is not available ### 3/5 — SmartNas app *2025-02-10, version 3.38.0* It is good that have an app that can manage any services,plans I have subscribed. Unfortunately it seems app is very slow and have a lot of bug and error. And the apps don’t have such as a simple feature to control any plan you have subscribed. 1- don’t have feature on/off auto renewal plan 2- don’t have feature to unsubscribe current plan ### 1/5 — Top Up is bad *2025-01-06* Never trust this app with banking information. Top Up will take the money and apply it to a different account. ### 1/5 — App doesn’t work *2024-12-14, version 3.36.0* I click Get Sim and the app says it’s checking but never goes anywhere. I have a iPhone 14 Pro Max so I know I already need an eSIM. So app is pretty much worthless. And you can’t buy service (and eSIM) from their website. This company must be stuck in the Stone Age. ### 1/5 — eSIM compatibility *2024-12-10, version 3.36.0* eSIM compatibility gets stuck . I have an iPhone XS unlocked . It can install esim. App is terrible ### 1/5 — Review *2024-12-08, version 3.36.0* I got stuck at checking compatibility on my iPhone 15 pro,and can not buy e-sim .this app is horrible. ### 1/5 — Doesn’t work *2024-11-21, version 3.35.0* The app hangs on checking compatibility for an eSIM. I have an iPhone 15 pro that is an eSIM only phone. Disappointed ### 1/5 — Stuck at “ checking your device can use eSIM or not “ *2024-11-14* I used iPhone 15 pro and this app didn’t work it just checked forever for my device can use eSIM or not . Note that I have 1 physical sim and 1esim . ## Most critical reviews (10 lowest-rated) ### 1/5 — No option change physical sim to eSIM *2026-08-09, version 4.10.1* No option change physical sim to eSIM ### 1/5 — Does not work in PH *2026-05-24, version 4.8.0* I bought SMART SIM for Philippines but the App does NOT work! ### 1/5 — Unable to deactivate plan *2026-04-15, version 4.7.0* Please check and upgrade user interface to allow us to deactivate/cancel subscription from the application. Thank you. ### 1/5 — Ok *2026-04-10, version 4.7.0* Ok ### 1/5 — CONNECTION IS SO BAD *2026-04-06, version 4.7.0* I live only 1 km from the heart of a central city, Siem Reap, and we are forever losing connection. The service they offer is unbelievably bad. If you’re going into the countryside, the connection is even worse. You cannot get a signal. There is no point complaining to them because they do not listen. Do not use this company use one of the other ones as This One is really really bad. You try to speak to management but they don’t care treat their customers like dirt. DO NOT USE THIS COMPANY ### 1/5 — Force users to update before using *2026-04-03, version 4.7.0* Bad experience. When you not updated but there is an updated version, the app will force you to update even using cellular data. If you don’t update, you cannot use it. Why not give an option to update later on WiFi? ### 1/5 — Unstable *2026-02-10, version 4.6.0* Ping almost 300 ### 1/5 — App ប្រើមិនកើត *2026-02-01, version 4.6.0* វិលខ្ញាល់នៅហ្នឹងឯង bug មិនព្រមកែ ដឹងវាចាំប៉ុន្មានឆ្នាំទៀត មិនដឹងជា Fail ប្រកាច់យរស្អីទេ Fail រហូត ### 1/5 — Too Many Required Updates *2026-01-01, version 4.4.0* The app works, but it requires updates too often. Frequently needing to update just to continue using the app affects the overall user experience. It would be better if the app could work smoothly without requiring updates so frequently. Reducing how often updates are required would make it more convenient and user-friendly. ### 1/5 — otp *2025-12-29, version 4.3.1* doesnt send otp seriously. If you cant manage your app properly dont freaking create it ## Most praised reviews (10 highest-rated) ### 5/5 — Recognition *2025-11-23, version 4.2.2* The best Mobile net in Cambodia ### 5/5 — [STAYSAFED{CAID KHM}SMART]•SIMCARD *2025-07-02, version 3.42.0* ### 5/5 — Easy to use *2024-08-27, version 3.33.1* Great app! Easy to use and top up ### 5/5 — H *2024-03-11, version 3.27.0* Not good g ### 5/5 — eSIM *2024-02-13, version 3.25.0* My this number how to change eSIM?thank goodness ### 5/5 — tốt *2024-02-01, version 3.24.0* tiện lợi ### 5/5 — ងាយស្រួលមើល *2023-09-08, version 3.17.0* ងាយស្រួលប្រើ ### 5/5 — Coût minime grand résultat *2022-09-28, version 3.5.0* Ce formule me convient très bien pour ses coûts minimes. ### 5/5 — App crash *2021-10-01, version 3.0.0* Crashed when i try to exchange more money in smart thommong plan And Some service isn’t working ### 5/5 — Excellent app for all *2020-06-04, version 2.26.1* Should use this app for your needs. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*