# SmarTone CARE — user reviews > 66 indexed App Store user reviews of SmarTone CARE by SmarTone Mobile Communications Limited, rated 1.30/5 from 22 ratings. - Source: https://appshunter.io/ios/app/smartone-care/id1171031993/reviews - App overview in markdown: https://appshunter.io/ios/app/smartone-care/id1171031993.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 2 · 1★ 19 ## Newest reviews (10 of 66) ### 5/5 — Easy to use *2024-12-20, version 3.1.1* Good service and easy to check bill payment ### 5/5 — Transparent on my usage *2024-12-18, version 3.1.1* The app can check real time data usage & roaming usage, able to allocate data to family, food for usage controlling ### 5/5 — Helpful app especially usage checking *2024-12-18, version 3.1.1* Helpful app ### 5/5 — Excellent graphics and lots of features in the app *2024-12-17, version 3.1.1* Ease to use this application and it’s one of the good app among the telecoms ### 1/5 — Account page has no details *2024-11-29, version 3.1.1* As titled. Turned to ur chat, it also doesn't work. The link to leave a message doesn't work either. Nothing works. ### 1/5 — This app is bout as useless as the carrier itself!!! *2024-11-24* Nothing works on this app and the carrier is constantly ripping me off each month with extraneous charges… of course you can’t check anything bc the app doesn’t work! ### 1/5 — Garbage App *2024-09-21, version 3.0.14* I can’t even load previous months’ statement, let alone the current month’s data usage. The ‘something went wrong, please try again later’ prompt always comes up. Hasn’t improved for weeks. ### 1/5 — Useless *2024-09-20* Crashes. No information on account. Error messages. Changing service provider next month. ### 1/5 — Terrible experience among all cellular app in HK *2024-09-19, version 3.0.14* You just cannot check on your data usage easily through the app, always showing “—————-“ which feels like a developing mobile application and completely useless. I’m thinking switching to the other cellular provider because of this application ### 1/5 — Always error! *2024-08-14, version 3.0.14* I rarely check this app. I plan to go for trip and want to check IDD plans. When I would like to purchase IDD service via this App, just show the word “error”! I check for updates in App Store but mine is already the latest version. ## Most critical reviews (10 lowest-rated) ### 1/5 — Keeps saying verification code expired *2026-01-15, version 3.1.8* Keeps saying the sms verification code is expired and ask me to get a new one, which expired in 10 seconds again ### 1/5 — Didn’t work *2025-09-05, version 3.1.5* I hold a non-mobile plan account. Can’t even log in ### 1/5 — it's a rubbish app *2025-08-19, version 3.1.4* according to the sms, i can't access my account, it's a rubbish app, Smartone co, pls, pay some money to hire higher quality software Engineers!! ### 1/5 — 垃圾app *2025-06-26* 永遠開唔到 ### 1/5 — Pop ups are unnecessary and annoying *2025-06-06, version 3.1.3* Pop ups keep showing up despite selecting do not show again. As a paying customer I should have the option of not seeing ads ### 1/5 — Always error and not being connected *2025-01-15, version 3.1.2* More often failed to connected than successfully connected ### 1/5 — Error all the time *2024-12-22, version 3.1.1* It’s impossible to use cos 9 out of 10 times it says error when checking my own plan info. ### 1/5 — Worse app on the market *2024-12-17* Almost everything in this New app gives you an error on the iPhone. Shocking how poorly this was built! Shame on SmarTone who can’t even get the basics right ### 1/5 — No ability complete multi-day roaming plan purchase *2024-12-12, version 3.1.1* The app doesn’t allow the purchase of multi-day roaming plans. There is a section for travel and roaming with a purchase button, there is a button for terms and condition, once the next screen is open, there is no button to actually complete the purchase. ### 1/5 — No support to fix problem….???????? *2024-12-05, version 3.1.1* It has been a week since I opened the apps and got the clash issue notification, yet still no one fix it, what’s the problem with you smartone??? ## Most praised reviews (10 highest-rated) ### 5/5 — faster than before *2025-09-30, version 3.1.6* remind me to pay bill ### 5/5 — Good interface *2025-09-30, version 3.1.6* Better than expected ### 5/5 — Easy to use *2025-09-26, version 3.1.5* Can check bill statement ### 5/5 — Get the parking offer *2025-09-22, version 3.1.5* Some offers can be redeemed here ### 5/5 — The performance of loading is improved *2025-09-22, version 3.1.5* Usage section loads faster than before ### 5/5 — Check plan *2025-06-05, version 3.1.3* Can check plan details easily ### 5/5 — Allow me to pay the bill *2025-06-05, version 3.1.3* Many payment method ### 5/5 — Usage page is good *2025-06-05, version 3.1.3* Can top up through the app ### 5/5 — know the latest info *2025-06-05, version 3.1.3* can receive latest offers, quite good ### 5/5 — Easy to use *2025-02-08, version 3.1.2* Allow me to pay bill through the app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*