# Smartphone Connect — user reviews

> 356 indexed App Store user reviews of Smartphone Connect by PANASONIC ENTERTAINMENT & COMMUNICATION CO., LTD., rated 2.70/5 from 21 ratings.

- Source: https://appshunter.io/ios/app/smartphone-connect/id684216224/reviews
- App overview in markdown: https://appshunter.io/ios/app/smartphone-connect/id684216224.md
- Rating breakdown: 5★ 5 · 4★ 2 · 3★ 3 · 2★ 3 · 1★ 8

## What do users think of Smartphone Connect?

Overall sentiment: negative

**Pros**

- 👍 Convenient landline call answering on smartphone
- 💡 Innovative concept of using iPhone/iPad as additional handsets
- 🔧 Easy initial setup and connection process
- 📞 Ability to make and receive landline calls remotely
- 📋 Contact transfer functionality
- 🔊 Access to voicemail and answering machine features

**Cons**

- 🐛 Call log feature crashes app consistently
- 🔋 Severe battery drain (15-75% usage reported)
- ❌ Frequent disconnection issues requiring re-registration
- ⚠️ iOS compatibility problems across multiple versions
- 🎤 Microphone permission issues on iOS 12+
- 📵 App requires constant background running to function
- 🔌 Poor WiFi connection stability
- ⏱️ Slow call answer response time
- 🎹 Keyboard randomly appears blocking controls
- 🔐 Excessive location/GPS permission requirements
- 📱 Lack of push notifications for incoming calls
- 🚫 Unreliable connection when away from home WiFi
- 🔄 Requires unlocking phone to answer calls
- ❓ Confusing connection status indicators

**Commonly reported bugs**

- Call log crashes app when opened
- App fails to request microphone permissions on iOS 12+
- App fails to request contact access permissions on iOS 12+
- Frequent disconnection from base unit
- Keyboard overlay blocks dialing interface
- CarPlay audio interference and forced switching
- Call history screen flashes then fails
- App crashes when accessing answering machine
- Connection drops when switching WiFi networks
- Incoming call notifications not working reliably
- Sound quality issues and audio lag during calls
- App crashes when uploading contacts
- Caller cannot hear user despite user hearing caller
- App stops working after iOS updates
- Unreliable reconnection upon returning home
- Ring tone settings not applying to incoming calls
- App loses connection and requires restart
- Call answer button intermittently unresponsive
- Contacts stored in international format not recognized
- App interference with Apple TV music playback

**Most requested features**

- Remote access to calls and answering machine outside WiFi network
- Push notification support for incoming calls
- Landscape orientation support for iPad
- Custom ringtone and wallpaper selection
- Speakerphone mode toggle
- Answer calls from lock screen
- Call blocking functionality
- Caller number search/lookup integration
- Better answering machine settings and playback controls
- Ability to control which WiFi networks app searches on
- Internal calling between multiple smartphones
- MacOS app version
- Bluetooth earphone support
- Modern UI/UX redesign
- Number format handling for international dialing

## Newest reviews (18 of 356)

### 3/5 — Milagro

*2024-12-12, version 3.6*

Me parece increíble. Mi dispositivo tiene las pilas originales todavía puestas desde hace 10 años y sigue funcionando. Lo más paradójico es que en su momento eliminé la aplicación porque efectivamente había dejado de funcionar. Hoy después de 10 años la he vuelto a descargar y funciona perfectamente, incluso hasta he transferido un contacto del teléfono móvil al dispositivo. Señores de Panasonic ¿Me pueden ayudar?. Muchas gracias.

### 2/5 — Bof

*2024-10-22, version 3.6*

L’écran de visualisation du journal des appels se referme immédiatement

### 3/5 — Versión vieja

*2024-02-13, version 3.6*

No está actualizada para las nuevas versiones de IOs

### 2/5 — Call History

*2023-07-28, version 3.6*

When trying to review call history on my IPhone XR, the app flashes the history screen then fails.

### 2/5 — Causes issues with Car Play

*2021-09-08, version 3.5*

Does what it says on the tin although causes issues with Car Play in my BMW. When the app is open in the background and the phone connects to my car the radio will force a connection to Car Play audio and will not revert back to radio. Manually switching to radio works for a few seconds and then switches back to Car Play audio.

Shutting down the app fixes the issue. any chance of a fix?

### 3/5 — Requiere actualización

*2021-07-22, version 3.5*

Es una buena app pero ya requiere actualización

### 2/5 — Crashes opening call log

*2021-07-18*

I would like to give the App a much better score but like others have said, it crashes when I open the call log.  Why not fix the issue?  I don’t understand leaving this unfixed.  Please, the product deserves better support and could earn top marks.  Like I said I’d love to say some nice things but I want it to work properly, it’s a primary feature. Please fix it.

### 2/5 — Best intentions but mediocre result

*2021-05-27, version 3.5*

Too bad quality of sound with the fastest speed, unacceptable in the era of What’s up or Viber -also internet & Wi-Fi phones. One is audible enough only to ask for time to access the real landline. 
No access to phone features. 
After a while it crashes whenever I press the call log.

### 1/5 — iphone X - iOS 14.4 - registro chiamate

*2021-02-07, version 3.4*

Con iphone X, iOS 14.4, l’app va in crash quando si tenta di aprire il registro chiamate in uscita.
Ho solo le prime 6 chiamate in uscita.
Essendo il primo giorno di utilizzo,
non ho chiamate in ingresso,
non ho chiamate in uscita.

### 1/5 — No better - still massive battery drain

*2020-12-19, version 3.4*

Even on the same network my iPhone 11 Pro discharged by 60% in 3 hrs. 
It’s definitely not fit for purpose

### 4/5 — Bug

*2020-12-09, version 3.4*

Hi Panasonic, contact me if you need screenshots. Go to Intercom at the handset, you’ll see the list of mobiles registered via APP that one can Intercom with. My handset got stuck with item 7, my iPhone 11, called iPhone. I removed the App and installed again, however the handset still displays 7-iPhone. I registered the handset again, and re-installed the APP in my iPhone, with no luck. Should there be a way to remove the entries in Intercom in the handset? Currently after de-installing the APP, I changed my mobile phone name to Edu. Now I appear as entry #. That is, intercom entries are now 7-iPhone, 8-Raphael, 9-Gabriel, and #-Edu. Please have it fixed.

### 1/5 — Doesn’t work with apple devices

*2020-12-02, version 3.4*

Whenever you click the call log button the app crashes. Plus no more updates for the past ten months does not bode well for any fixes

### 2/5 — Call Log

*2020-11-27, version 3.4*

I like having the ability to have both my land line and mobile as one hand set. But I cannot use the call log function. It pops up then disappears straight away. So I have to go to the hand set to view the call I missed. Defeats the objective of having the hand set and mobile as one unit. Also, there is a delay in answering the call which is a bit to long, as the other person will hang up when the ring tone stops and there is no voice.

### 2/5 — No longer working

*2020-11-24, version 3.4*

This app is no longer working on my iPhone or iPad since updating to iOS 14.2! Any idea how I can get it back as it will not pick up the base although they are both on the same internet network.

### 1/5 — Useless app for a very expensive phone

*2020-10-27, version 3.4*

App keeps shutting off on iPhone 11 Pro when we access the call logs...Panasonic should fix this issue for customers who had bought the device

### 1/5 — Ios14 ❌

*2020-10-11, version 3.4*

Doesn't work on iOS 14 ❌

### 2/5 — NO FUNCIONA

*2020-10-10, version 3.4*

Ha dejado de funcionar con IOS 14, compre el teléfono pensando en las funciones que aportaba la App, y ni el teléfono ni la App me convencen

### 1/5 — Samsung fraude

*2020-08-25, version 3.4*

Teléfono muy caro y no funciona con la aplicación.

## Most critical reviews (10 lowest-rated)

### 1/5 — Local somente

*2025-01-30, version 3.6*

Não funciona atendimento do telefone via internet. Muito ruim a interface somente funciona em rede local!

### 1/5 — Péssimo

*2023-06-16, version 3.6*

Péssimo app

### 1/5 — Garbage

*2022-09-18, version 3.6*

Requires 24/7 always-on location tracking. Even has the chutzpah to demand "precise location", else the app will be greyed out under a fake error message.

Worked perfectly fine on older iOS with location services disabled.

Completely unacceptable.

### 1/5 — Not worth having

*2022-07-02, version 3.6*

Hopeless. Was a real trial to get it set up in the first instance, then it worked for a while and now simply won’t connect at all. Have followed all the trouble shooting suggestions with no joy. I am now going to delete it entirely as I can’t be bothered mucking around with it anymore.

### 1/5 — May 2022

*2022-05-11, version 3.6*

After the last update May/2022. 
Will not work properly if you don’t choose the gps always on. Dear Dev and Panasonic fix it asap. And maybe is a time for a new design.

### 1/5 — No sirve para iPhone

*2021-11-17, version 3.5*

Hola
Buena oportunidad pero no sirve la app para mi iPhone por favor solucionen el problema

### 1/5 — Últil mas não funciona

*2021-08-12, version 3.5*

Comprei super caro pela funcionalidade do Smarthphone, ramais direto no celular, porém não chama no celular, aos menos corretamente. É preciso ouvir a base chamar e abrir o app para então receber a chamada no celular.

### 1/5 — Will not function without full GPS access

*2021-04-21*

Older version didn’t require it but current version will not function without it. Ridiculous.

### 1/5 — Update the App

*2021-04-17, version 3.4*

Please update the app; The phone is a very nice one, the app can be more useful. Please update it to block silent callers and unknown numbers. 

Thank you,

### 1/5 — Works about 10% of the time if your lucky.

*2021-02-21, version 3.4*

Utterly useless - they updated the app a year ago and stated “Bug Fixes” what they should have done is rebuilt the app completely so that it works. Considering this is from a world leading brand - it’s a massive embarrassment for them.

## Most praised reviews (10 highest-rated)

### 5/5 — Funziona bene anche su iPhone 15

*2024-08-28, version 3.6*

Funziona anche su iOS 17.6.1 benché la app non viene aggiornata da 2 anni

### 5/5 — Excelente y único

*2021-01-06, version 3.4*

Usas tu celular como línea fija y recibes las llamadas de tu línea fija en tu celular. Es una excelente opción.
Aparte tiene repetidor de Wi-Fi que es un plus que ningún teléfono fijo tiene.
También tiene monitor d audio para bebé .

### 5/5 — Works perfecly on iPhoneX

*2020-03-04, version 3.4*

If you have problems with contacts and microphone accesses, go to Settings, select Smartphone Connect and this is where you control these accesses and the notifications as well.

### 5/5 — Not access microphone and contacts on iOS 12

*2019-10-11, version 3.3*

There is no way to allow application to use microphone or access contacts, so you can can hear a person you called, but they simply can’t. Panasonic, please update the app ASAP. Checked on iPhone X.

Microphone and contacts are working again.
Thanks

### 5/5 — Melhorou!!

*2019-10-05, version 3.3*

Consertaram o problema do acesso ao microfone e aos contatos.

### 5/5 — Io direi eccezionale

*2019-05-07, version 2.9*

Leggo del difetto dei contatti o altro, io gestisco un hotel, se all’interno si ha un Wi-Fi fatto bene, moderno con doppia banda, una clienti e una privata hotel in tutto l’hotel il portiere gira l’albergo con il telefono cellulare e risponde sempre, oppure il direttore, il proprietario o chi per lui è sempre rintracciabile dal centralino. Ottima direi

### 5/5 — Все работает

*2018-12-06*

Если у вас не работает микрофон, переустановите приложение и дайте доступ к микрофону когда прога запросит.

### 5/5 — Atualização (UpDate Now)

*2018-10-05, version 2.9*

Excelente

MAS ESTA FALTANDO ATUALIZAÇÃO 
- iPhone 8 Plus 
- iPhone X

### 5/5 — Buena

*2018-08-16, version 2.9*

Funciona bien excelente

### 5/5 — Excellent app

*2018-06-11, version 2.9*

But need to update to new version new UI please

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*