# SmartQ - Food Ordering App — user reviews > 67 indexed App Store user reviews of SmartQ by bottle lab technologies pvt ltd, rated 4.40/5 from 22 ratings. - Source: https://appshunter.io/ios/app/smartq-food-ordering-app/id1116888153/reviews - App overview in markdown: https://appshunter.io/ios/app/smartq-food-ordering-app/id1116888153.md - Rating breakdown: 5★ 17 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 3 ## Newest reviews (17 of 67) ### 3/5 — Disappointed with the service *2026-05-12* Always deduct money from the bank. Money will get refund to your bank what the use of this app if order is not placed at the particular point of time .When the people in hunger they trusted in this app and order food. ### 4/5 — It’s good, but can be improved a lot! *2026-05-03* The app doesn’t provide a very intuitive UPI payment page. I personally use PayZapp, but the app doesn’t have any direct link to the app. And if I choose other UPI, it takes me to a webpage where I have to enter the details every time! This is a very bad experience for users. Also the app doesn’t have direct card payment support. That also takes you to a webpage where you have to enter e everything every time! ### 3/5 — Big UI Bug *2025-11-28* When user clicks on Credit Card field to add Credit car number. The field is cover by the keyboard itself making it unable to see the credit card. And credit card Detail is not getting saved so user need to reenter agin and again **Developer response:** Thank you for taking the time to review our app. The same has been highlighted to our core team and will take your feedback as a guiding factor as we're working on it to find the optimal approach that benefits our users. For further assistance you can reach us on support@thesmartq.com. ### 2/5 — Great app but wallet top up feature does not work *2025-10-13, version 4.70* Great app but wallet top up feature does not work. It’s non-operational for more than 2 weeks now ### 2/5 — Image Request *2025-08-17, version 4.65* Hi to the developer,, pls add camera on the feedback functionality of the app so that we can provide images about the foods being served. Thanks ### 3/5 — Pluxee is linked - No options to pay using it *2025-07-28, version 4.64* Pluxee is linked to my SmartQ app, yet it doesn’t show in the payment method. ### 1/5 — Location changes automatically *2025-03-31, version 4.56* I am not finding any option to change location ### 3/5 — Suggestion *2025-03-19* This is good but i think if you have option to rate the food and have option to write comment for each food which we ordered that would improve the quality of food and all and that is visible to chefs like how many like and dislike **Developer response:** Hi, we regret the inconvenience caused to you. Our app is designed to provide a seamless cafeteria experience with our unique features. Also, we are constantly working on enhancing our application to provide a seamless experience to our users. ### 1/5 — Poor app design and function *2025-03-11, version 4.55* I shifted from Philippines to India within the same org and there’s no option to change country or office location. Did a 12 year old make this app? No thought went into covering all aspects of functionality. ### 1/5 — Blank screen *2025-02-19, version 4.54* Observing a plain white screen after opening the app. Tried bunch of things but nothing fixed the issue. Please fix this. ### 2/5 — Slow and Inconvenient *2025-02-18* Looks like there’s no caching at all. Whenever you go to a new screen, it’ll take 5-10secs to load that page. Even the animations are laggy. A modern native app should be snappy. They charge 15rupees extra per meal and can’t even make a proper app! Only reason to use it is because the corporate overlords have mandated it. Otherwise, it’s just a hurdle we’d love to skip! **Developer response:** Hi, we regret the inconvenience caused to you. Our app is designed to provide a seamless cafeteria experience with our unique features. Also, we are constantly working on enhancing our application to provide a seamless experience to our users. ### 2/5 — Very slow app *2024-12-27, version 4.51* Need improvement in interface to increase speed ### 1/5 — Too confusing *2024-12-24, version 4.51* My points/balance is being debited when scanned but, I am not able to get anything out, It shows the barcode is already used or any other error. ### 1/5 — Poor Payment Routing *2024-11-27* Had a bad experience with the app. Was trying to add money to my wallet. Payment was successful but money not added to wallet. Created a support request no response. (Its a google form, not even proper reference number given for complaint) Contacted the cafe buddy mentioned. No help. Money debited on 14th Nov 2024, still not credited in wallet or refunded back. Would advice, be careful while making payments using this app. It’s a nightmare. **Developer response:** That’s a bit harsh. Please reach us via support@thesmartq.com along with your login credentials & userid and our team will take a look at it and get back to you. ### 1/5 — Stop notifications spam! *2024-11-12, version 4.47* I get it that you’re working hard and updated the app but duck off with 10 notifications telling this everyday. I need the app for food ordering, not your notifications spam. ### 1/5 — Slow down during peak demand hours *2024-11-04, version 4.47* App is extremely slow during peak demand hours and many a time had to wait for 15-20 mins to order and sometimes unable to order even after multiple attempts ### 1/5 — Bogus App *2024-08-30* I am using it because I had to. Shows unnecessary notifications. Keeps on showing junk information. The quality of food is worst but the cost is exuberantly high. Because it is a service, I had to pay GST as well for such broken service. Shady money return policies. Anyway, they know this since they are b2b, employees will be forced to use this pathetic service. **Developer response:** Hi, We truly regret any kind of inconvenience caused to you. Kindly share a possible screenshot or a snippet of the error you’re facing at support@thesmartq.com. Our team will look into it at the earliest. ## Most critical reviews (10 lowest-rated) ### 1/5 — Zero Refunds on failed transactions *2026-08-14* I had an order failure where ₹90 was supposed to be refunded. SmartQ support informed me that the amount was added to a credit wallet that expires within minutes, instead of being refunded back to the original payment source. In my case, only ₹80 (company-provided shift allowance) was credited back, while the additional ₹10 that I paid from my own money is still missing and is neither visible in my SmartQ wallet nor refunded to my GPay account. What makes this worse is that customer support simply stated that the refund was added to an expiring wallet, without properly addressing the missing amount or explaining where my personal funds went. Refund processes should be transparent and customer money should never disappear into an expiring wallet. Very disappointing experience. I expect a proper investigation and refund of the missing amount. ### 1/5 — Absolutely horrible app & ecosystem *2026-08-13* What a horrible app that fails at basic functions. Non user friendly and janky unusable ui. The developers and designers for this app should quit, they don’t deserve to be employed anywhere in tech. This is the worst app everyone I know at my workplace is forced to interact with (this has been surveyed). I don’t think anyone would ever use this pile of garbage if it wasn’t forced by some corporates for food ordering. ### 1/5 — Login & Authentication Not Working *2026-08-13* The app is not working as expected. Even with the latest iPhone, latest iOS, and the latest version of the SmartQ app, the login process fails after successful Microsoft authentication. Authentication completes successfully, but the app then asks for additional authentication and eventually displays an “Unexpected error has occurred” message instead of completing the registration or login. The login and authentication flow needs to be thoroughly tested and verified across supported iOS devices and versions. At present, the app does not provide a reliable sign-in experience. ### 1/5 — Absolute trap. No refund option. *2026-07-02* I am forced to leave this review because this app essentially traps your money. Im longer needed to come to the office and access to the physical cafeteria. I have a remaining balance left in my wallet, and when I asked about a refund, I was told by staff(cafeteria buddy)that they "cannot transfer or refund the money" and that I should just "buy things for friends" to empty it. This is incredibly unprofessional and borderline predatory. If you take people's hard-earned money into a digital wallet, you must provide a way to refund it when circumstances change. Forcing users to spend money they can no longer use is unacceptable. Do not add money to this wallet. Once it's in there, they will not give it back. Fix your policy and refund my money. ### 1/5 — Dysfunctional *2026-06-25* The app is slow almost all the time, sometimes it resembles IRCTC during tatkal booking. Also the vending machines only work half the time. Since this is the only way to order on our cafeteria, I’m forced to always call for support or end up having food outside . Waste of time, money and energy. To put it bluntly, this is a Theva illatha aani 🤷🏼‍♂️ **Developer response:** Hi, we regret for yr experience. Please share a detailed response of the issues that you are facing at support@thesmartq.com. Our team will take a look at it and get back to you. ### 1/5 — Concerns About Food Quality and Options *2026-03-17* I’d like to suggest adding a rating option for food items — it’s essential for users to share honest feedback. Currently, the food quality at BDC9 is disappointing, and without a feedback mechanism, there's no way to voice concerns or help improve the experience. Additionally, SmartQ should work closely with food vendors to enhance the variety and quality of offerings. At present, the limited selection lacks taste and value, leaving many of us feeling dissatisfied and that our money is being wasted. Improving this would greatly enhance employee satisfaction and ensure better accountability from vendors. ### 1/5 — HardQ instead SmartQ *2025-12-22* It’s really frustrating to use in Carelon- as it keep asking for location on every single time and credit card information are not saved and needs manual entry but then card information doesn’t show up on the top it’s on bottom as you’re unable to enter and you can’t even copy paste of it. Hungry app was better comparing it. **Developer response:** We appreciate you for highlighting it. The same has been shared with our core team and will take necessary actions to make your future experience better. For further assistance you can reach us on support@thesmartq.com. ### 1/5 — Worst application *2025-09-18, version 4.66* There is no different option for login and sign up. Every-time you want to login with your existing mobile number it will show “Account already exist, please login”. Multiple time raised the issue but no one one helping ### 1/5 — Worst *2025-08-11* Not sure who have modified the application which used to work perfectly fine but from last three days after login and successfully authenticating with SSO nothing happens and than you can try anything even reinstalling but nothing happens. There is no help and contact option without that but only thing we can do now is to talk to our IT team to switch to something better than this solution. **Developer response:** This is not the experience we want you to have. Please reach out to us at support@thesmartq.com, our team will look into it at the earliest to provide you best resolution. ### 1/5 — Crashes Frequently *2025-04-07, version 4.57* The app crashes frequently and very rarely works on the first try. When reached out to help, their only suggestion is to restart the phone 🤷‍♂️ ## Most praised reviews (10 highest-rated) ### 5/5 — Does not support BHiM upi *2026-06-29* The app has Paytm payment which does not support BHIm upi payment. This lack of feature makes the app useless for me… was easier before ### 5/5 — New UX and product experience is good *2025-07-22, version 4.63* Good job team, i see SmartQ growing in right direction ### 5/5 — Convenient *2025-07-01, version 4.61* Easy to use ### 5/5 — Convenience at it’s best *2023-12-13, version 3.5* This is one way to skip the order queue. ### 5/5 — Good app *2023-12-13, version 3.5* Easy and convenient to use . ### 5/5 — A perfect corporate cafetaria buddy *2023-11-27* The SmartQ application is really helpful to order the food on-minute for 1 time or multiple days orders. Minimal interaction with the cashiers and saves time in corporate cafeteria. The best part is, it reminds you to place order for good. ### 5/5 — Convenient to order food *2023-11-27* It is very convenient to order easy to use ### 5/5 — smartiq *2023-09-12, version 3.4* It is a very good app to control the wastage and maintaining the good control of wastage .overall it was good app to use . ### 5/5 — Great App *2023-04-19, version 3.0* It was good experience with this application. Payment mode is simple & very practical . ### 5/5 — Smooth and fast *2023-03-31, version 2.99* It feels good to use it. User interface is awesome --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*