# SmartRent — user reviews > 445 indexed App Store user reviews of SmartRent by Smartrent.com, LLC, rated 4.70/5 from 117,017 ratings. - Source: https://appshunter.io/ios/app/smartrent/id1280670682/reviews - App overview in markdown: https://appshunter.io/ios/app/smartrent/id1280670682.md - Rating breakdown: 5★ 101,343 · 4★ 5,747 · 3★ 2,547 · 2★ 1,418 · 1★ 5,962 ## What do users think of SmartRent? Overall sentiment: negative **Pros** - 🚀 Convenient door lock control - 👍 Good customer service **Cons** - 🐛 Thermostat issues (inaccurate readings, random on/off) - 🐛 Unreliable door lock status - 🐛 Frequent app crashes and disconnections - ⚠️ Forced installation by apartment complex - ⏱️ Slow app response times **Commonly reported bugs** - Thermostat not syncing with app - Door lock showing wrong status - App logging users out randomly **Most requested features** - Integration with Apple Watch and HomeKit - Ability to set custom lock codes - Improved automation and scheduling options ## Newest reviews (17 of 445) ### 4/5 — Easy To use pretty good customer service *2026-08-28* I like this simple easy to use system. The installation at our complex was a little wonky and that we weren’t told until a day before and I came home and found a new device on my front door and my key no longer worked. fortunately the staff at the leasing office had the SmartRent tax at the ready and they came up showed me how to use my door and thermostat functions and make sure everything worked just fine The app is pretty easy to use, but it’s not as easy as I would’ve hoped when it comes to installing guest codes - it’s not intuitive so I’ll have to call Customer Service to remind me how I do that and it really shouldn’t require that to put a guest coat on and take a guest ### 3/5 — Maaan *2026-08-18, version 4.10.0* This app times out and gets a little slow sometimes y’all have to fix this ### 2/5 — Wish I didn’t have to use this *2026-08-17, version 4.10.0* It glitched repeatedly when I tried to create an account. It glitched when I tried to get the door code. It can’t find my Wi-Fi- it finally finds my Wi-Fi but won’t connect to it. It doesn’t change to the temperatures I set on the app’s schedule. ### 1/5 — Lock / unlock notification in the SmartRent Application *2026-08-15, version 4.10.0* I can’t see who open( unlocked) the door or who close( lock) the door, I mean these activities hasn’t shown in this application any more ### 1/5 — Trash system *2026-08-15, version 4.10.0* The app does not work I keep getting locked out of my apartment with no assistance from the company or the complex! ### 1/5 — Literally garbage *2026-08-12, version 4.10.0* It always buffers when unlocking the door and most of my devices seem to always have connection issues ### 1/5 — No *2026-08-12, version 4.10.0* Whatever the latest release was the Face ID doesn’t work and now I can’t get in the app. ### 3/5 — great when it works *2026-08-03, version 4.10.0* been using this app for almost 4 years and the last 4 months have been full of issues. lock/unlock doesn’t work anymore. lights don’t work. if things do work, it’s a whole minute delayed. more of a hassle than anything now. have deleted and redownloaded twice and doesn’t help. ### 1/5 — Worst app you will ever use *2026-07-31, version 4.10.0* There is no way the app is this bad on purpose. This isn’t the work of the world’s slowest programmers. This app is so bad the only solution is that the glaring flaws are intentional. Do not use this app if you can help it. Do you need to get into your apartment or home? Well too bad! The app logs you out constantly, even after selecting the meaningless leave me logged in tab. So you have keys that don’t work. Cool. Don’t worry! The ac and heat controls only work half the time as well. And there is zero customer support, so get used to deafening silence. Avoid this joke of an app at all costs. ### 1/5 — Poorly designed automations and support agent *2026-07-30, version 4.10.0* The app works really well if you are manually controlling your temperature, but if you set up an automation it is merely a reminder to trigger a process rather than an actual automation, which apparently nobody told their support agent about ### 1/5 — Usage *2026-07-28, version 4.10.0* I never like it from the start however today it wouldn’t unlock so that brought on an entirely different problem. The office was closed when I got home from work. I had to do a B&E in my own spot. ### 1/5 — This is taking longer than expected. *2026-07-28, version 4.10.0* Garbage. Loaded with groceries and it won’t unlock. How does the app know my hands are full and to not unlock the doors?? ### 2/5 — IOS CarPlay capability *2026-07-27, version 4.10.0* I really wish this app was compatible with CarPlay. It would make life so much easier ### 2/5 — Lock not working *2026-07-27, version 4.10.0* The app does not open well and the lock does not stay online. ### 1/5 — Signal *2026-07-27, version 4.10.0* The service & signal is terrible. Everything I try to do takes about 5 times ### 4/5 — Controls don’t always work *2026-07-26, version 4.10.0* Very irritating when I’m gone and I know the temperature is a bit too high for my 2 cats and I try to turn up the air…and it doesn’t work. Scary even. ### 1/5 — Inconsistent *2026-07-26, version 4.10.0* For an app that has access to my front door, the lack of consistency in it working is scary. Lately it won’t turn off lights, change the thermostat, or any of its core functions. Doesn’t seem they’re in a rush to fix this issue either. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible terrible app *2026-08-22, version 4.10.0* Worst app ever forced on to me ### 1/5 — Arterra Apartments *2026-08-21, version 4.10.0* The app is not working nor does it register locked for front door. It also does not register changed pin to open the front door. Fix bugs asap. ### 1/5 — Logged out randomly *2026-08-21, version 4.10.0* Been logged in for a year and woke up today and I was logged out automatically for the first time! Shame. ### 1/5 — Disconnects often *2026-08-20, version 4.10.0* My apartment complex installed this stuff it’s useless. I don’t like it. And now I have to deal with the fact that my once perfectly reliable non-smart thermostat is gone and I have to deal with a useless thermostat that turns off all the time in my apartment will get up in the 80s useless system. I recommend everyone throw it in the trash. ### 1/5 — No way to contact *2026-08-20, version 4.10.0* I would love to work the features of this application, but there is no one to contact no way to learn more. SmartRent doesn’t wanna talk to anybody. There’s so many features that are so cool that I would love to work with, but I can’t because no one wants to talk from SmartRent. ### 1/5 — Useless *2026-08-20, version 4.10.0* This app keeps signing me out even though I have all settings set to ‘stay signed in.’ Since this app is used in place of a keyfob, it is incredibly irritating to have to constantly sign in when I want to access different parts of my building. ### 1/5 — App is terrible!! *2026-08-20, version 4.10.0* I literally don't have a choice but to use this for my apartment. The app is terrible! 70% of the time the app times out and the functionality doesn't work. ### 1/5 — Inconsistent and poor quality *2026-08-19, version 4.10.0* My apartment used to use Nest and I never had any problems with my cooling/heating. Since the change to this system- it’s been horrible. My device will constantly become unconnected from the hub no matter what I do. The customer service has been overall unhelpful. I also feel like it does not regulate my temp as well as Nest did. I am spending/wasting more money than before. As far as the door locking, that’s not great either. My door will often jam for no reason whatsoever. I truly dislike this product and if I had my choice I’d go back to Nest in a heartbeat. ### 1/5 — Malfunctioning *2026-08-16, version 4.10.0* It keeps signing me out every time I use it and I have to keep logging in. ### 1/5 — App not working *2026-08-16, version 4.10.0* Don’t work ## Most praised reviews (10 highest-rated) ### 5/5 — Resident *2026-08-19, version 4.10.0* So, far the system has not let us down. At the time everything is running smoothly. ### 5/5 — My home *2026-08-13, version 4.10.0* Great app love it. ### 5/5 — Excellent Service *2026-08-02, version 4.10.0* I feel so secure here in my humble home. Thank you All! NR ### 5/5 — Great App *2026-06-27, version 4.9.4* Honestly , I have not had any major issues with this app . Well built ### 5/5 — Yeah *2026-06-17, version 4.9.4* My girlfriend and I broke up over this app ### 5/5 — Great tool *2026-06-06, version 4.9.4* Love the app that gives us freedom to choose how to manage our climate and door security! ### 5/5 — Convenience *2026-06-05, version 4.9.4* Very nice to have. Able to unlock the door from the car when coming home, can set thermostats and control my lights. From any wear ### 5/5 — Safety *2026-06-01, version 4.9.4* I feel quite safe here in my new home ### 5/5 — Tenant *2026-05-29, version 4.9.4* Makes life easier. The fact that I don’t have to go downstairs to regulate my thermostat and also don’t have to give my code to anyone. ### 5/5 — Get knocked out too easily *2026-05-26, version 4.9.0* Every time I go to get on my app it knocks me out where I have to constantly put my password --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*