# Smartsalary — user reviews > 63 indexed App Store user reviews of Smartsalary by Smartsalary Pty Ltd, rated 1.22/5 from 409 ratings. - Source: https://appshunter.io/ios/app/smartsalary/id472869004/reviews - App overview in markdown: https://appshunter.io/ios/app/smartsalary/id472869004.md ## Newest reviews (17 of 63) ### 1/5 — Embarrassing and unacceptable in 2026 *2026-05-29, version 7.4* This is the first ever review I have placed on here but I’m motivated to do so because I have to say this is the worst app I’ve ever used. I actually reached out to Smartsalary previously to complain about it but it doesn’t seem like any action has been taken Key issues: 1) login is almost always broken, and has been on and off for over a year A) sometimes the login button doesn’t even do anything B) on other occasions you will successfully log in but then go into an endless loop of trying to reauthenticate 2) only 10 of the most recent transactions are available on the mobile app 3) system maintenance was planned in the week commencing 25 May 2026 but it appears it went wrong and the system was offline for a lot longer and the app actually seems to be totally broken now. During the down time they sent out a one time text to give people their balances. Do you seriously think this is okay in 2026? I would be embarrassed to be a member of the team responsible for the initial build of this app, and feel sorry for those trying to fix it. but I suggest a total ground up rebuild to regain credibility It shouldn’t be ultra difficult, this is just forms and a database with auth - don’t try to reinvent the wheel I’m considering just cancelling the salary sacrificing and losing the benefit just so I don’t need to deal with this ### 1/5 — Poor App *2026-05-29, version 7.4* This is a disgracefully poor app. Regularly not working correctly or not available. When it’s glitching it’s a constant cycle returning you to the login screen. ### 1/5 — Don’t update the app it’s even worse *2026-05-28, version 7.4* Cant log in at all even when I’ve updated the app. Not working since the last update and it’s been days…get it together ### 1/5 — Very poor service *2026-05-25, version 7.4* App never working since was changed, thats terrible service ### 1/5 — App useless *2026-05-25, version 7.4* App never works and now website doesn’t work - no clue whats in account ever - sack your IT department as you can see from reviews - app always been useless. Old version / New version / Website - all useless. ### 1/5 — Terrible app & company *2026-05-13, version 7.4* Won’t answer emails, will hang onto money despite multiple requests to have it returned. A magic 8 ball will give you more accurate information in a more timely manner then the app, for goodness sake Chat GPT could make a better app in no time. ### 1/5 — Terrible *2026-04-30, version 7.4* Feel like I’m having an aneurysm when it just returns me to the login screen, returns me to the login screen, returns me to the login screen, returns me to the login screen… does not provide the sense of security I want with an app related to the handling of a chunk of my salary each fortnight ### 1/5 — Abysmal App *2026-04-29, version 7.4* This app hasn’t gotten any better over the years, only worse. The UI is incredibly outdated whilst also complicated to use, and the app itself may or may not work depending on how it feels. ### 1/5 — Nothing works. *2026-04-22, version 7.2* Absolutely useless app. When an app is so poorly reviewed on the App Store Apple should remove it completely ### 1/5 — The most counterintuitive app on the market *2026-03-09, version 7.2* If I could give this 0 I would. Who is doing user acceptance testing for this thing? The log in glitches 70% of the time. Some of the buttons are cut off impacting functionality. This time I have had to uninstall just to stop it from looping around in an endless cycle of not signing in but trying to. It looks like it was designed in a primary school coding class and the usability is actually ridiculous. Do better. ### 1/5 — Worst App *2026-02-21, version 7.2* This app never works and with my 1 star review actually I am over rating the app. They deserve less than that. ### 1/5 — Broken *2026-02-18, version 7.2* Broken and unable to use just like the other app smart salary have created. ### 1/5 — Very Poor App & Support *2026-02-08, version 7.2* Recommend you do not use this apps. Glitches with rego, maintenance & insurance claims. Numerous attempts to resolve the issues with customer support. I give up . ### 1/5 — Novated leasing *2026-01-31, version 7.2* I don’t think this is fair to consumers. It feels like there is a lack of genuine support, and when concerns are raised, calls are often disconnected, leaving no opportunity to provide feedback. There should be call surveys in place to ensure representatives are providing proper assistance. I am raising this not to create a negative impression, but as constructive feedback so improvements can be made. ### 1/5 — App doesn’t work *2026-01-30, version 7.2* Every time I try to lodge a claim for car rego the app claims it can’t connect to the internet. Every year I provide feedback to Smart Salary; every year they ignore the feedback. ### 1/5 — It doesn’t even log on *2025-11-29, version 7.2* Looks like it was designed for a 1990’s dial up connection, and works as effectively as an app on a Nokia 5110. ### 1/5 — Worst app interface *2025-11-10, version 7.2* The app is so bad that it feels. It crashes all the time. Sometimes you can’t login as the place to type your login details does not pop up. This app needs a glow up! ## Most critical reviews (10 lowest-rated) ### 1/5 — Dreadful *2026-08-09, version 7.5* I can’t believe I pay admin fees to this company and they are not able to fix this DREADFUL App ### 1/5 — Stop the endless looping *2026-08-08, version 7.5* When I log in about 80% of the time it is asking me to re-authenticate with face recognition or passcode. I do this, but then it loops and asks again, and again, and I can’t even see my balance, let alone use the other functions in the app. ### 1/5 — Worse app ever *2026-08-08, version 7.5* Total the worse app I've ever used. ### 1/5 — App is broken *2026-08-03, version 7.5* Open the app and it keeps getting into an authentication loop, signing out and in over and over. App is unuseable ### 1/5 — Does not work *2026-07-07, version 7.5* Simply does not function ### 1/5 — Please invest more money into app development *2026-06-30, version 7.5* It’s a no brainer that when you open the app, it’s glitchy, looks outdated and not easy to use. It seems like it was a rushed job, with no input from the end-user, making it a really lack luster experience. The whole app would benefit from a complete revamp. Coming from MAXXIA to smart salary with my employer, this is a major downfall, resulting my preference to be MAXXIA instead. ### 1/5 — Simply appalling *2026-06-23, version 7.5* I registered for the new App but was redirected back to this app that is not fit for purpose, is unreliable and a waste. ### 1/5 — Worst app Ever *2026-06-18, version 7.5* App never works. I have never had so many problems with a salary packaging App. Every other Salary Package app I have used works. I will be cancelling with this company and go to the other Salary package company that my work uses. Absolute joke!! ### 1/5 — Fix the app! It’s 2026! *2026-06-05, version 7.4* If I could give this app less than 1 star, I would. In fact, it’s so bad, I’m considering cancelling my salary packaging and losing the benefits just because it’s not worth it! IF you can log on (without getting stuck in an authenticating loop), the interface is something from early iPhone 3 days! It’s outdated, clunky, and ridiculously meticulous to navigate. This of course is assuming you can actually log in. Even scheduled “maintenance” went for days longer than it was planned, with one text message giving a snapshot in time of balance. I can count on one hand the amount of times I’ve been able to successfully check my balance since starting my packaging with this company, and like I said, I’m very ready to just give it up; at least then I’d know what my balance is! I have also recommended my employer start looking into other providers. Weird thing is, it appears there is a newer version of this app, by Smart Salary - but not available for my account, apparently. Reading back on reviews, it seems these issues are YEARS old. Not recent “oops this update wasn’t great”. Fix the app. We’re halfway through 2026 - this shouldn’t be hard. Listen to the customers. Read the reviews. Do better. ### 1/5 — Worst app I’ve used *2026-06-04, version 7.4* I am going to look for another packing provider because this app is so bad. ## Most praised reviews (6 highest-rated) ### 5/5 — Claiming easy *2019-04-25* I like to give this app 5 stars , claiming is so easy . Scan the receipt and send . You also get an email and later when you check it will tell if it’s approved or not. I guess I will only use for that , so for me it’s pretty good job done. Many thanks ### 4/5 — App works can do with some updates and bug fix *2026-06-17, version 7.5* Good working app with liveable bugs. Discloses all user data collection. ### 4/5 — Is ok *2026-03-15, version 7.2* Works fine for me ### 3/5 — Please redo the app *2025-10-31, version 7.2* This application requires a significant update, as does the website. Implementing stronger two-factor authentication, such as rolling codes through Google, Microsoft, or Apple password authentication apps, along with Passkey, would be beneficial. ### 2/5 — Not great *2020-11-30* The app itself is so clumsy to use. The login page to enter the 4 digit pin doesn’t show when a digit has been tapped and I frequently have to close and re-open the app just to get it to respond. It makes what should be the simple act of logging in to see your balance, a lengthier than required process. You can’t see past a certain (limited) number of transactions in the app once you have managed to login either - have to go to the website for that. It’s very clunky and I have really disliked having to use this app since Smart Salary moved away from Westpac. The team really needs to address the apps user interface and modernise it. ### 2/5 — Horrible interface *2019-09-03* The interface for this app is so bad that it actually stops it from being functional at times. I have to take multiple attempts at tapping numbers when entering my passcode because the app doesn’t register my tapping. The app looks incredibly cheap which is disappointing as other companies like Maxxia have an incredibly nice and easy to use app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*