# SmartServ Grundfos MY > Platform for Grundfos customers and service partners to manage pump service requests. (iPhone/iPad app by GRUNDFOS PUMPS SDN BHD.) - Source: https://appshunter.io/ios/app/smartserv-grundfos-my/id1474199589 (this page in markdown: same URL + `.md`) - Developer: [GRUNDFOS PUMPS SDN BHD](https://appshunter.io/developer/1474199588) - Category: Productivity - Price: Free - Rating: 1.00/5 from 1 App Store ratings · 2 written reviews indexed - Age rating: 4+ - Requires: iOS 8.0 · 63 MB - Languages: English, Hindi - Released: 2019-07-29 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/smartserv-grundfos-my/id1474199589/reviews.md ## What is SmartServ Grundfos MY? This app provides a platform for Grundfos customers and Associated Service Partners to seamlessly interact on their Service requirements. As a Grundfos Customer, you can - Create a Service or Installation request - Maintain your inventory of pumps to quickly raise a service call - Identify the Service Partner nearest to you, to attend the request - Keep tab and be notified on the progress of your Service handling - Interact with the Service Partner/Service Engineer - Rate the service and provide feedback As a Service Partner, you can - Maintain your team of Service Engineers, and assign Service requests - Interface with the Customer – call, respond back on the requests - Be notified on all discussions between Service Engineer and Customer - Search issues, monitor Assigned/Active issues - Interact with Grundfos Services team ## Key features - Create service or installation requests - Manage pump inventory - Find nearest service partner - Track service progress - Interact with service providers - Rate and provide feedback - Manage service engineer teams ## Recent user reviews (2 of 2) All indexed reviews: https://appshunter.io/ios/app/smartserv-grundfos-my/id1474199589/reviews.md ### 5/5 — Doorstep Service within 24 hours (5 stars CS) *2023-05-25, version 1.0.4* 2023 May update - I can confirm that this app works effortlessly. Just for context, I applied for warranty claim (suspecting motor faulty as my booster pump stopped functioning). To my surprise they showed up at my doorstep the next morning upon confirming with me via phone call. Turns out the issue was with the capacitor - hence knowingly they brought a new set and replaced it accordingly. Since it’s under warranty, the whole service was FOC. PS: Service took less than 20 minutes, in my case. Highly advice for those of you experiencing any sort of issues with your booster pump to lodge a Service Request in this app and provide all information as accurate as you can. Choose ASP nearest to you and the technician would likely arrive on the next day, good luck. ### 1/5 — ID *2020-11-04, version 1.0.4* How to create an ID? There is no way to create a new ID ## Frequently asked questions about SmartServ Grundfos MY ### What can Grundfos customers do with SmartServ Grundfos MY? Grundfos customers can create service or installation requests, maintain their pump inventory, find the nearest service partner, track service progress, and interact with service engineers. They can also rate the service received and provide feedback. ### What features are available for Service Partners in SmartServ Grundfos MY? Service Partners can manage their team of Service Engineers, assign service requests, and interface directly with customers. They receive notifications on discussions between engineers and customers, and can search and monitor assigned issues. ### How does SmartServ Grundfos MY help track service progress? The app allows users to keep tabs on the progress of their service requests and receive notifications. This ensures transparency and keeps both customers and service partners informed throughout the service handling process. ### Can I manage my pump inventory using SmartServ Grundfos MY? Yes, as a Grundfos Customer, you can maintain your inventory of pumps within the app. This feature helps in quickly raising a service call when needed. ### How does SmartServ Grundfos MY facilitate interaction between parties? The app provides a direct communication channel for customers to interact with Service Partners and Service Engineers. Service Partners can also interface with customers, call them, and respond to requests directly through the platform. ### What is the update frequency for SmartServ Grundfos MY? The app was last updated on February 19, 2020, with version 1.0.4. Further update frequency information is not available in the provided data. ### What devices does SmartServ Grundfos MY support? SmartServ Grundfos MY is supported on iPhone and iPod devices. It is available for users aged 4 and above. ### Does SmartServ Grundfos MY have ads? No, the application does not contain advertisements. It is a free application without in-app purchases or ads. ## Version history (last 5 releases) ### 1.0.4 — 2020-02-19 Bug fixes and UI improments ### 1.0.3 — 2019-11-14 Support for DBS and non-DBS users Bug fixes ### 1.0.2 — 2019-08-10 Support mobile numbers starting with 0 ### 1.0.1 — 2019-08-09 Supports for all Malaysia mobile format and bug fixes ### 1.0 — 2019-07-29 No release notes. ## Apps similar to SmartServ Grundfos MY | App | Rating | Price | Category | | --- | --- | --- | --- | | [FlowState AI](https://appshunter.io/ios/app/flowstate-ai/id6749151257) | — | Free | Productivity | | [HIPWareApp](https://appshunter.io/ios/app/hipwareapp/id1594011452) | — | Free | Productivity | | [Pumping Power Calculator](https://appshunter.io/ios/app/pumping-power-calculator/id6446798051) | — | $3.99 | Productivity | | [EcoStruxure Process Instrument](https://appshunter.io/ios/app/ecostruxure-process-instrument/id1516451769) | — | Free | Productivity | | [RSGC](https://appshunter.io/ios/app/rsgc/id1517650152) | — | Free | Productivity | | [Electroil IoT 2](https://appshunter.io/ios/app/electroil-iot-2/id6741532187) | — | Free | Productivity | ## Related topics [grundfos go](https://appshunter.io/ios/topics/grundfos-go) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*